Company lists · Data refreshed September 2026

Top 25 Customer experience consulting firms based in Australia

Name: Customer experience consulting firms based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 1, 2026 505 companies tracked

RevenueBase identified 505 customer experience consulting firms headquartered in Australia as of September 2026 and tracks 8,378 professional contacts across them, including 1,833 with verified work emails and 603 with mobile numbers. Sydney is the largest hub.

This list covers customer experience consulting firms headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 1, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase Smart Search rating on every row Refreshed Sep 1, 2026 86% judged on-target in blind review

505Companies

8,378Contacts tracked

1,833Verified emails

603Mobile numbers

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The 25 largest customer experience consulting firms based in Australia

Ranked by team size

Top 25 of 505 customer experience consulting firms based in Australia, ranked by team size, largest first. Data refreshed Sep 1, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience consulting firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Probe CX	Strong evidence	Maroochydore, Australia	10001+	3,291 contacts →
	Strong evidence “Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives.” Source: RevenueBase Database · checked Sep 1, 2026
2	Nihilent	Partial evidence	South Melbourne, Australia	1,001-5,000	1,722 contacts →
	Partial evidence “Nihilent is a Global Consulting and Services Company using a human-centred approach for problem-solving and change management, Nihilent’s comprehensive range of expertise in…” Source: RevenueBase Database · checked Sep 1, 2026
3	Principle	Indirect evidence	Brisbane, Australia	501-1,000	325 contacts →
	Indirect evidence “We are built on the principle that powerful, well-implemented brands are instrumental in realising vision and creating growth.” Source: RevenueBase Database · checked Sep 1, 2026
4	Overdose	Indirect evidence	Sydney, Australia	201-500	232 contacts →
	Indirect evidence “We are a global Complete Commerce Consultancy with enterprise capability underpinned with startup hustle.” Source: RevenueBase Database · checked Sep 1, 2026
5	Programmed Professionals	Indirect evidence	Sydney, Australia	51-200	172 contacts →
	Indirect evidence “At Programmed Professionals, we are committed to delivering outstanding results for you.” Source: RevenueBase Database · checked Sep 1, 2026
6	Fiftyfive5, Part Of Accenture Song	Indirect evidence	Sydney, Australia	201-500	170 contacts →
	Indirect evidence “Fiftyfive5 We are hiring!” Source: RevenueBase Database · checked Sep 1, 2026
7	CX Lavender	Partial evidence	Ultimo, Australia	51-200	131 contacts →
	Partial evidence “CX Lavender are Customer Growth Experts.” Source: RevenueBase Database · checked Sep 1, 2026
8	Merkle Australia	Strong evidence	City, Australia	201-500	99 contacts →
	Strong evidence “Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and…” Source: RevenueBase Database · checked Sep 1, 2026
9	Startek Australia	Strong evidence	Melbourne, Australia	n/a	75 contacts →
	Strong evidence “A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading…” Source: RevenueBase Database · checked Sep 1, 2026
10	Insync	Strong evidence	Melbourne, Australia	51-200	66 contacts →
	Strong evidence “We’re leaders in integrated experience management, research and consulting.” Source: RevenueBase Database · checked Sep 1, 2026
11	EQU	Partial evidence	Perth, Australia	11-50	65 contacts →
	Partial evidence “At equ, we partner with clients in the pursuit of better - better digital products, better experiences and better performance.” Source: RevenueBase Database · checked Sep 1, 2026
12	Intuji	Partial evidence	Perth, Australia	51-200	62 contacts →
	Partial evidence “Intuji is a dynamic, forward-thinking company specialising in transforming how brands interact with customers.” Source: RevenueBase Database · checked Sep 1, 2026
13	Symplicit	Indirect evidence	Australia	51-200	44 contacts →
	Indirect evidence “We are a design consultancy that uses behavioural research to inform strategy, design and digital delivery.” Source: RevenueBase Database · checked Sep 1, 2026
14	Customer Driven Solutions	Strong evidence	Brisbane City, Australia	51-200	44 contacts →
	Strong evidence “Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…” Source: RevenueBase Database · checked Sep 1, 2026
15	Workhouse	Strong evidence	Subiaco, Australia	11-50	36 contacts →
	Strong evidence “As Perth’s leading customer experience agency, we explore, question and innovate; creating meaningful customer experiences that deliver tangible outcomes for your brand.” Source: RevenueBase Database · checked Sep 1, 2026
16	The Bridge International	Strong evidence	Sydney, Australia	11-50	31 contacts →
	Strong evidence “The Bridge International is a non-traditional management consulting team operating in Australia and internationally, with deep client side experience within the financial services…” Source: RevenueBase Database · checked Sep 1, 2026
17	Acrd PTY LTD	Indirect evidence	Melbourne, Australia	11-50	31 contacts →
	Indirect evidence “ACRD is industry renowned for it's core strengths, fundamental to any leading design practice.” Source: RevenueBase Database · checked Sep 1, 2026
18	Mext Consulting	Indirect evidence	Melbourne, Australia	11-50	29 contacts →
	Indirect evidence “We create trust brands and empower our clients' teams to build more trust in every conversation and interaction.” Source: RevenueBase Database · checked Sep 1, 2026
19	The Realise Group	Strong evidence	Melbourne, Australia	11-50	28 contacts →
	Strong evidence “The Realise Group, established in provides customer experience measurement solutions throughout Australasia and is a market leader in its field.” Source: RevenueBase Database · checked Sep 1, 2026
20	GPR Dehler	Indirect evidence	Sydney, Australia	51-200	28 contacts →
	Indirect evidence “We take a people centric approach to accelerate strategy realisation.” Source: RevenueBase Database · checked Sep 1, 2026
21	The Strategy Group	Indirect evidence	Sydney, Australia	11-50	26 contacts →
	Indirect evidence “The Strategy Group’s expertise sits at the nexus between the corporate, entrepreneurial and academic worlds.” Source: RevenueBase Database · checked Sep 1, 2026
22	HUMII	Strong evidence	Sydney, Australia	51-200	21 contacts →
	Strong evidence “Humii is changing the game in online retail customer experience.” Source: RevenueBase Database · checked Sep 1, 2026
23	The Lumery, Part Of Accenture Song	Partial evidence	Melbourne, Australia	51-200	19 contacts →
	Partial evidence “The Lumery is a Marketing & Technology Consultancy, using data & technology to bridge the void between brands and their customers.” Source: RevenueBase Database · checked Sep 1, 2026
24	Dream Consultancy	Indirect evidence	South Melbourne, Australia	11-50	19 contacts →
	Indirect evidence “Dream Consultancy is more than average web design company.” Source: RevenueBase Database · checked Sep 1, 2026
25	Coxswain Alliance	Partial evidence	Surry Hills, Australia	11-50	18 contacts →
	Partial evidence “Coxswain Alliance (CA) emerged in 2009 from a belief that consulting could be better.” Source: RevenueBase Database · checked Sep 1, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer experience consulting firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer experience consulting firms.
Partial evidence: Its own public description names part of customer experience consulting firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer experience consulting firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 505 customer experience consulting firms based in Australia

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Customer experience consulting firms based in Australia at a glance

As of Sep 1, 2026

21.9%Verified-email coverage

7.2%Mobile-number coverage

16.6Average contacts per company

1-10Median size (employees)

30.3%Largest-city concentration · Sydney

Sep 1, 2026Page data refreshed

Companies by employee count

1-10

394

11-50

51-200

201-500

501-1,000

1,001-5,000

10001+

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience consulting firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “customer experience consulting firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience consulting firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer experience consulting firms, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 1,833 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 1, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer experience consulting firms by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience consulting firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience consulting firms are there based in Australia?

RevenueBase identified 505 customer experience consulting firms headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Probe CX, headquartered in Maroochydore, tops this list with the largest team on record.

Which city has the most customer experience consulting firms?

Sydney leads with 153 headquartered companies, followed by Melbourne (125) and Brisbane (39).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 1,833 verified decision-maker contacts tracked across these 505 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 1, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.