Company lists · Data refreshed September 2026

Top 25 Retail customer service outsourcing companies based in the United States

RevenueBase identified 1,467 retail customer service outsourcing companies headquartered in the United States as of September 2026 and tracks 343,132 professional contacts across them, including 32,634 with verified work emails and 39,980 with mobile numbers. New York is the largest hub.

This list covers retail customer service outsourcing companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, how directly it supports the match, and when it was last checked. Data refreshed September 5, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row Match evidence on every row Refreshed Sep 5, 2026 86% judged on-target in blind review
1,467Companies
343,132Contacts tracked
32,634Verified emails
39,980Mobile numbers
Explore all 1,467 companies → Free signup · no credit card · 500 free credits

The 25 largest retail customer service outsourcing companies based in the United States

Ranked by team size
Top 25 of 1,467 retail customer service outsourcing companies based in the United States, ranked by team size, largest first. Data refreshed Sep 5, 2026. Evidence rates how directly each company's own description names retail customer service outsourcing companies: strong (names it), partial (names part of it), indirect (matched on its full profile rather than the summary shown). Click a count to unlock that company's people.
#CompanyHeadquartersEmployeesContacts
1
AloricaPartial evidence
Irvine, CA, United StatesHQ checked Sep 5, 202610001+47,558

“We’re passionate about creating customers for life by designing experiences that elevate your brand.”

Source: company website · checked Sep 5, 2026
2
Sitel GroupPartial evidence
Miami, FL, United StatesHQ checked Sep 5, 202610001+35,365

“Foundever™ is a global leader in the customer experience (CX) industry.”

Source: company website · checked Sep 5, 2026
3
TTECIndirect evidence
Austin, TX, United StatesHQ checked Sep 5, 202610001+26,420

“We’re TTEC (pronounced t.tec).”

Source: company website · checked Sep 5, 2026
4
IQORPartial evidence
Fort Lauderdale, FL, United StatesHQ checked Sep 5, 202610001+17,310

“iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital.”

Source: company website · checked Sep 5, 2026
5
IBEXStrong evidence
Washington, DC, United StatesHQ checked Sep 5, 202610001+15,457

“ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies…”

Source: company website · checked Sep 5, 2026
6
VXI Global SolutionsPartial evidence
Los Angeles, CA, United StatesHQ checked Sep 5, 202610001+14,238

“About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions.”

Source: company website · checked Sep 5, 2026
7
EverisePartial evidence
Plantation, FL, United StatesHQ checked Sep 5, 202610001+5,863

“Everise delivers happiness to millions of customers around the world.”

Source: company website · checked Sep 5, 2026
8
QualfonPartial evidence
Highland Park, MI, United StatesHQ checked Sep 5, 202610001+5,840

“Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction.”

Source: company website · checked Sep 5, 2026
9
Afni, INCIndirect evidence
Bloomington, IL, United StatesHQ checked Sep 5, 202610001+5,553

“When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help.”

Source: company website · checked Sep 5, 2026
10
Fusion CXPartial evidence
Norcross, GA, United StatesHQ checked Sep 5, 202610001+4,785

“At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.”

Source: company website · checked Sep 5, 2026
11San Diego, CA, United StatesHQ checked Sep 5, 20261,001-5,0004,561

“CCSI specializes in high‑performance, cost‑efficient contact center solutions supported by a world‑class bilingual workforce and state‑of‑the‑art infrastructure in Mexico.”

Source: company website · checked Sep 5, 2026
12
Continuum Global SolutionsIndirect evidence
Dallas, TX, United StatesHQ checked Sep 5, 20265,001-10,0004,342

“With a fresh name and decades of contact center expertise, we’re dedicated to collaborative partnerships, understanding your unique needs, and tailoring solutions for an enhanced…”

Source: company website · checked Sep 5, 2026
13
SAS Retail ServicesPartial evidence
St Louis, MO, United StatesHQ checked Sep 5, 202610001+4,326

“We’re here to make your impossible,#possible at retail.”

Source: company website · checked Sep 5, 2026
14
Harte HanksPartial evidence
Chelmsford, MA, United StatesHQ checked Sep 5, 20261,001-5,0003,901

“We are The Customer Company®, a global leader in Customer Experience (CX), Omnichannel Marketing, Data Services, Customer Care, Fulfillment, and Logistics.”

Source: company website · checked Sep 5, 2026
15
TelvistaPartial evidence
Dallas, TX, United StatesHQ checked Sep 5, 20261,001-5,0003,122

“Email: info@Telvista.com Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients.”

Source: company website · checked Sep 5, 2026
16
Spar GroupPartial evidence
Charlotte, NC, United StatesHQ checked Sep 5, 20265,001-10,0002,862

“SPAR Group is a leading merchandising and marketing services company providing an extensive range of services to retailers, consumer product brands, and distributors.”

Source: company website · checked Sep 5, 2026
17Berwyn, PA, United StatesHQ checked Sep 5, 20265,001-10,0002,774

“Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA), near shore and far shore outsourced call center services to the financial services, mortgage…”

Source: company website · checked Sep 5, 2026
18
Stream Global ServicesPartial evidence
Eagan, MN, United StatesHQ checked Sep 5, 202610001+2,772

“Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management solutions including sales, customer care…”

Source: company website · checked Sep 5, 2026
19
Second To NonePartial evidence
Ann Arbor, MI, United StatesHQ checked Sep 5, 2026n/a2,101

“Your customers are human.”

Source: company website · checked Sep 5, 2026
20
Alta ResourcesIndirect evidence
Neenah, WI, United StatesHQ checked Sep 5, 20261,001-5,0002,046

“Alta Resources has always worked to be something different.”

Source: company website · checked Sep 5, 2026
21
Liveops, INCPartial evidence
San Francisco, CA, United StatesHQ checked Sep 5, 2026n/a2,026

“Human-Led, Tech-Powered Customer Service For over 25 years, Liveops has redefined customer support by combining technology with real human connection.”

Source: company website · checked Sep 5, 2026
22Akron, OH, United StatesHQ checked Sep 5, 20261,001-5,0001,764

“InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years.”

Source: company website · checked Sep 5, 2026
23
Km2 SolutionsPartial evidence
Boca Raton, FL, United StatesHQ checked Sep 5, 20265,001-10,0001,741

“Award-winning outsourcing partner with two decades of experience operating an exclusively nearshore strategy that delivers better performance, close to home, and at a lower cost.”

Source: company website · checked Sep 5, 2026
24
SupportninjaPartial evidence
Austin, TX, United StatesHQ checked Sep 5, 20261,001-5,0001,711

“SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.”

Source: company website · checked Sep 5, 2026
25
Faneuil INCPartial evidence
Hampton, VA, United StatesHQ checked Sep 5, 20261,001-5,0001,711

“Faneuil is now part of Continuum Global Solutions This exciting evolution marks a significant step in our commitment to delivering unmatched customer care and transforming digital…”

Source: company website · checked Sep 5, 2026

Showing 25 of 1,467 retail customer service outsourcing companies based in the United States

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Retail customer service outsourcing companies based in the United States at a glance

As of Sep 5, 2026
51-200Median size (employees)
New YorkLargest hub · 54 HQs
39,980Contacts with mobile numbers
Sep 5, 2026Data refreshed

Companies by employee count

1-10
275
11-50
427
51-200
372
201-500
168
501-1,000
71
1,001-5,000
113
5,001-10,000
13
10001+
25

Verified emails by last verification

0–30
29,924
31–60
2,333
61–90
19
90–180
6
180+
352

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among retail customer service outsourcing companies, so some rows will be adjacent to the category rather than pure plays. The description and evidence rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in the United States whose own description of what they do matches “retail customer service outsourcing companies”. Matching reads each company's description, not its industry code or its name.
What we exclude
Companies whose own description does not clearly place them among retail customer service outsourcing companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and an evidence rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 32,634 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 5, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

How many retail customer service outsourcing companies are there based in the United States?

RevenueBase identified 1,467 retail customer service outsourcing companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Alorica, headquartered in Irvine, tops this list with the largest team on record.

Which city has the most retail customer service outsourcing companies?

New York leads with 54 headquartered companies, followed by Miami (41) and Houston (30).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 32,634 verified decision-maker contacts tracked across these 1,467 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 5, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.