Company lists · Data refreshed September 2026

Top 25 Retail customer service outsourcing companies based in Brazil

RevenueBase identified 309 retail customer service outsourcing companies headquartered in Brazil as of September 2026 and tracks 78,992 professional contacts across them, including 5,529 with verified work emails and 339 with mobile numbers. Sao Paulo is the largest hub.

This list covers retail customer service outsourcing companies headquartered in Brazil, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, how directly it supports the match, and when it was last checked. Data refreshed September 5, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row Match evidence on every row Refreshed Sep 5, 2026 86% judged on-target in blind review
309Companies
78,992Contacts tracked
5,529Verified emails
339Mobile numbers
Explore all 309 companies → Free signup · no credit card · 500 free credits

The 25 largest retail customer service outsourcing companies based in Brazil

Ranked by team size
Top 25 of 309 retail customer service outsourcing companies based in Brazil, ranked by team size, largest first. Data refreshed Sep 5, 2026. Evidence rates how directly each company's own description names retail customer service outsourcing companies: strong (names it), partial (names part of it), indirect (matched on its full profile rather than the summary shown). Click a count to unlock that company's people.
#CompanyHeadquartersEmployeesContacts
1
AECIndirect evidence
Belo Horizonte, BrazilHQ checked Sep 5, 202610001+20,095

“A AeC é apontada consistentemente como a líder brasileira na entrega de soluções de experiência do cliente e gestão de processos terceirizados.”

Source: company website · checked Sep 5, 2026
2
PaschoalottoPartial evidence
Bauru, BrazilHQ checked Sep 5, 202610001+4,193

“Somos um ecossistema de soluções em outsourcing, especialistas em cobrança e atendimento.”

Source: company website · checked Sep 5, 2026
3
CallinkIndirect evidence
Uberlândia, BrazilHQ checked Sep 5, 20265,001-10,0004,126

“Mais que call center: soluções que transformam o seu negócio e a jornada dos clientes!”

Source: company website · checked Sep 5, 2026
4
Vikstar Contact CenterIndirect evidence
Sao Paulo, BrazilHQ checked Sep 5, 202610001+3,914

“Vikstar is one of the biggest contact centers of Brazil.”

Source: company website · checked Sep 5, 2026
5
SercomIndirect evidence
Taboão Da Serra, BrazilHQ checked Sep 5, 20265,001-10,0003,785

“Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services.”

Source: company website · checked Sep 5, 2026
6
TMKTPartial evidence
Poa, BrazilHQ checked Sep 5, 20265,001-10,0003,333

“A TMKT é uma empresa de Contact Center que foi fundada em 1991 e se tornou uma referência no mercado de Customer Experience (CX).”

Source: company website · checked Sep 5, 2026
7
Grupo ContaxIndirect evidence
São Paulo, BrazilHQ checked Sep 5, 202610001+2,859

“Líder em Contact Center na América Latina e um dos maiores do mundo em BPO, especializado em soluções para gestão do relacionamento com o consumidor, o Grupo Contax atua de…”

Source: company website · checked Sep 5, 2026
8
TAHTOIndirect evidence
Goiânia, BrazilHQ checked Sep 5, 202610001+2,552

“Com 19 anos de experiência em CX e BPO, somos consultivos e entregamos soluções personalizadas que conectam pessoas e tecnologia para impulsionar seus resultados.”

Source: company website · checked Sep 5, 2026
9
Nova RIOIndirect evidence
Rio De Janeiro, BrazilHQ checked Sep 5, 20261,001-5,0001,895

“A Nova Rio é uma empresa líder em multiplicidade de serviços, porque oferece um mundo de opções em terceirização para a sua empresa.”

Source: company website · checked Sep 5, 2026
10
DBM Contact CenterIndirect evidence
Curitiba, BrazilHQ checked Sep 5, 20261,001-5,0001,312

“A dbm Contact Center foi fundada em 1996 e possui sede própria em Curitiba.”

Source: company website · checked Sep 5, 2026
11
Parla Contact CenterIndirect evidence
Barueri, BrazilHQ checked Sep 5, 20261,001-5,0001,234

“A Parla!”

Source: company website · checked Sep 5, 2026
12
Alert BrasilIndirect evidence
Campinas, BrazilHQ checked Sep 5, 20261,001-5,0001,189

“Com 26anos de história e inovação, a Alert Brasil é uma empresa líder em serviços de Contact Center e BPO, com mais de mil colaboradores em nossas unidades de Campinas/SP e Porto…”

Source: company website · checked Sep 5, 2026
13
Logos ServiçosIndirect evidence
São Luís, BrazilHQ checked Sep 5, 20261,001-5,0001,173

“Em 19 anos de mercado, a Logos tem ampla experiência nas áreas de Atendimento Presencial e Teleatendimento.”

Source: company website · checked Sep 5, 2026
14
SpeedmaisIndirect evidence
Recife, BrazilHQ checked Sep 5, 20261,001-5,000978

“A Speedmais foi criada com objetivo de oferecer ao mercado, serviços com a mais alta qualidade.”

Source: company website · checked Sep 5, 2026
15
Youtility Center DO BrasilIndirect evidence
Barra Mansa, BrazilHQ checked Sep 5, 20261,001-5,000926

“A Youtility Center do Brasil faz parte do “Gruppo Distribuzione Spa”, com sede na Itália desde 1998.”

Source: company website · checked Sep 5, 2026
16
EMDIAIndirect evidence
São Paulo, BrazilHQ checked Sep 5, 20261,001-5,000911

“Somos a união da Liderança, e seus 34 anos de atendimento humanizado, com a Emdia, e sua expertise em inovação.”

Source: company website · checked Sep 5, 2026
17
Pluris MídiaIndirect evidence
São Paulo, BrazilHQ checked Sep 5, 20261,001-5,000834

“A Pluris é um BPO de Relacionamento que aproxima empresas e consumidores, trazendo o acolhimento e o foco em pessoas na sua essência.”

Source: company website · checked Sep 5, 2026
18
VectorIndirect evidence
Fortaleza, BrazilHQ checked Sep 5, 20261,001-5,000701

“A VECTOR SERVIÇOS é uma empresa especializada na criação, implantação e gestão de serviços de Contact Center.”

Source: company website · checked Sep 5, 2026
19
ATN Contact CenterIndirect evidence
Rio De Janeiro, BrazilHQ checked Sep 5, 20261,001-5,000529

“A ATN Contact Center é especialista em Relacionamento com Clientes e BPO, com 29 anos de experiência transformando a forma como empresas se conectam com seus consumidores.”

Source: company website · checked Sep 5, 2026
20
Vermont XcenterIndirect evidence
São Paulo, BrazilHQ checked Sep 5, 2026501-1,000359

“Com uma perspectiva que parte do ponto de vista do cliente, a Vermont oferece um atendimento Omnichannel para o Sucesso na Jornada do Cliente do Pré ao Pós-Vendas.”

Source: company website · checked Sep 5, 2026
21
ScootoPartial evidence
Sao Paulo, BrazilHQ checked Sep 5, 2026201-500359

“SCOOTO was created to solve customer services for growing companies who lose control over their customers once they start to grow.”

Source: company website · checked Sep 5, 2026
22Sao Paulo, BrazilHQ checked Sep 5, 2026201-500308

“A BCR.CX é uma empresa líder em soluções de Customer Experience, oferecendo serviços de BPO de Atendimento, Vendas e relacionamento focado em CX, com uso de ferramentas…”

Source: company website · checked Sep 5, 2026
23
Almaviva DO BrasilPartial evidence
Sao Paulo, BrazilHQ checked Sep 5, 202610001+305

“Fundada em 2006, a AlmavivA do Brasil é uma das principais empresas do segmento de contact center e a única a oferecer soluções inovadoras de Business Process Outsourcing (BPO)…”

Source: company website · checked Sep 5, 2026
24
Inove Experience CenterIndirect evidence
Sao Paulo, BrazilHQ checked Sep 5, 20261,001-5,000300

“Um verdadeiro Centro de Experiências para nossos clientes.”

Source: company website · checked Sep 5, 2026
25
Full Time SoluçõesIndirect evidence
São Paulo, BrazilHQ checked Sep 5, 2026501-1,000283

“Transformamos a interação entre empresas e seus clientes, otimizando processos, reduzindo custos e entregando resultados excepcionais.”

Source: company website · checked Sep 5, 2026

Showing 25 of 309 retail customer service outsourcing companies based in Brazil

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Retail customer service outsourcing companies based in Brazil at a glance

As of Sep 5, 2026
51-200Median size (employees)
Sao PauloLargest hub · 96 HQs
339Contacts with mobile numbers
Sep 5, 2026Data refreshed

Companies by employee count

1-10
76
11-50
73
51-200
69
201-500
30
501-1,000
17
1,001-5,000
27
5,001-10,000
7
10001+
9

Verified emails by last verification

0–30
5,006
31–60
450
61–90
1
90–180
0
180+
72

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among retail customer service outsourcing companies, so some rows will be adjacent to the category rather than pure plays. The description and evidence rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Brazil whose own description of what they do matches “retail customer service outsourcing companies”. Matching reads each company's description, not its industry code or its name.
What we exclude
Companies whose own description does not clearly place them among retail customer service outsourcing companies, and records with no verified work email. Companies headquartered outside Brazil are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and an evidence rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 5,529 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 5, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Retail customer service outsourcing companies by metro

  • Retail customer service outsourcing companies in Sao Paulo96

Frequently asked

How many retail customer service outsourcing companies are there based in Brazil?

RevenueBase identified 309 retail customer service outsourcing companies headquartered in Brazil as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

AEC, headquartered in Belo Horizonte, tops this list with the largest team on record.

Which city has the most retail customer service outsourcing companies?

Sao Paulo leads with 96 headquartered companies, followed by Rio De Janeiro (15) and Curitiba (14).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 5,529 verified decision-maker contacts tracked across these 309 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 5, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.