Company lists · Data refreshed September 2026

Top 25 Retail customer service outsourcing companies based in Brazil

Name: Retail customer service outsourcing companies based in Brazil
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 5, 2026 309 companies tracked

RevenueBase identified 309 retail customer service outsourcing companies headquartered in Brazil as of September 2026 and tracks 78,992 professional contacts across them, including 5,529 with verified work emails and 339 with mobile numbers. Sao Paulo is the largest hub.

This list covers retail customer service outsourcing companies headquartered in Brazil, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 5, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 5, 2026 86% judged on-target in blind review

309Companies

78,992Contacts tracked

5,529Verified emails

339Mobile numbers

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The 25 largest retail customer service outsourcing companies based in Brazil

Ranked by team size

Top 25 of 309 retail customer service outsourcing companies based in Brazil, ranked by team size, largest first. Data refreshed Sep 5, 2026. RevenueBase Smart Search rates how each company's information relates to retail customer service outsourcing companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	AEC	Indirect evidence	Belo Horizonte, BrazilHQ checked Sep 5, 2026	10001+	20,095 contacts →
	Indirect evidence “A AeC é apontada consistentemente como a líder brasileira na entrega de soluções de experiência do cliente e gestão de processos terceirizados.” Source: RevenueBase Database · checked Sep 5, 2026
2	Paschoalotto	Partial evidence	Bauru, BrazilHQ checked Sep 5, 2026	10001+	4,193 contacts →
	Partial evidence “Somos um ecossistema de soluções em outsourcing, especialistas em cobrança e atendimento.” Source: RevenueBase Database · checked Sep 5, 2026
3	Callink	Indirect evidence	Uberlândia, BrazilHQ checked Sep 5, 2026	5,001-10,000	4,126 contacts →
	Indirect evidence “Mais que call center: soluções que transformam o seu negócio e a jornada dos clientes!” Source: RevenueBase Database · checked Sep 5, 2026
4	Vikstar Contact Center	Indirect evidence	Sao Paulo, BrazilHQ checked Sep 5, 2026	10001+	3,914 contacts →
	Indirect evidence “Vikstar is one of the biggest contact centers of Brazil.” Source: RevenueBase Database · checked Sep 5, 2026
5	Sercom	Indirect evidence	Taboão Da Serra, BrazilHQ checked Sep 5, 2026	5,001-10,000	3,785 contacts →
	Indirect evidence “Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services.” Source: RevenueBase Database · checked Sep 5, 2026
6	TMKT	Partial evidence	Poa, BrazilHQ checked Sep 5, 2026	5,001-10,000	3,333 contacts →
	Partial evidence “A TMKT é uma empresa de Contact Center que foi fundada em 1991 e se tornou uma referência no mercado de Customer Experience (CX).” Source: RevenueBase Database · checked Sep 5, 2026
7	Grupo Contax	Indirect evidence	São Paulo, BrazilHQ checked Sep 5, 2026	10001+	2,859 contacts →
	Indirect evidence “Líder em Contact Center na América Latina e um dos maiores do mundo em BPO, especializado em soluções para gestão do relacionamento com o consumidor, o Grupo Contax atua de…” Source: RevenueBase Database · checked Sep 5, 2026
8	TAHTO	Indirect evidence	Goiânia, BrazilHQ checked Sep 5, 2026	10001+	2,552 contacts →
	Indirect evidence “Com 19 anos de experiência em CX e BPO, somos consultivos e entregamos soluções personalizadas que conectam pessoas e tecnologia para impulsionar seus resultados.” Source: RevenueBase Database · checked Sep 5, 2026
9	Nova RIO	Indirect evidence	Rio De Janeiro, BrazilHQ checked Sep 5, 2026	1,001-5,000	1,895 contacts →
	Indirect evidence “A Nova Rio é uma empresa líder em multiplicidade de serviços, porque oferece um mundo de opções em terceirização para a sua empresa.” Source: RevenueBase Database · checked Sep 5, 2026
10	DBM Contact Center	Indirect evidence	Curitiba, BrazilHQ checked Sep 5, 2026	1,001-5,000	1,312 contacts →
	Indirect evidence “A dbm Contact Center foi fundada em 1996 e possui sede própria em Curitiba.” Source: RevenueBase Database · checked Sep 5, 2026
11	Parla Contact Center	Indirect evidence	Barueri, BrazilHQ checked Sep 5, 2026	1,001-5,000	1,234 contacts →
	Indirect evidence “A Parla!” Source: RevenueBase Database · checked Sep 5, 2026
12	Alert Brasil	Indirect evidence	Campinas, BrazilHQ checked Sep 5, 2026	1,001-5,000	1,189 contacts →
	Indirect evidence “Com 26anos de história e inovação, a Alert Brasil é uma empresa líder em serviços de Contact Center e BPO, com mais de mil colaboradores em nossas unidades de Campinas/SP e Porto…” Source: RevenueBase Database · checked Sep 5, 2026
13	Logos Serviços	Indirect evidence	São Luís, BrazilHQ checked Sep 5, 2026	1,001-5,000	1,173 contacts →
	Indirect evidence “Em 19 anos de mercado, a Logos tem ampla experiência nas áreas de Atendimento Presencial e Teleatendimento.” Source: RevenueBase Database · checked Sep 5, 2026
14	Speedmais	Indirect evidence	Recife, BrazilHQ checked Sep 5, 2026	1,001-5,000	978 contacts →
	Indirect evidence “A Speedmais foi criada com objetivo de oferecer ao mercado, serviços com a mais alta qualidade.” Source: RevenueBase Database · checked Sep 5, 2026
15	Youtility Center DO Brasil	Indirect evidence	Barra Mansa, BrazilHQ checked Sep 5, 2026	1,001-5,000	926 contacts →
	Indirect evidence “A Youtility Center do Brasil faz parte do “Gruppo Distribuzione Spa”, com sede na Itália desde 1998.” Source: RevenueBase Database · checked Sep 5, 2026
16	EMDIA	Indirect evidence	São Paulo, BrazilHQ checked Sep 5, 2026	1,001-5,000	911 contacts →
	Indirect evidence “Somos a união da Liderança, e seus 34 anos de atendimento humanizado, com a Emdia, e sua expertise em inovação.” Source: RevenueBase Database · checked Sep 5, 2026
17	Pluris Mídia	Indirect evidence	São Paulo, BrazilHQ checked Sep 5, 2026	1,001-5,000	834 contacts →
	Indirect evidence “A Pluris é um BPO de Relacionamento que aproxima empresas e consumidores, trazendo o acolhimento e o foco em pessoas na sua essência.” Source: RevenueBase Database · checked Sep 5, 2026
18	Vector	Indirect evidence	Fortaleza, BrazilHQ checked Sep 5, 2026	1,001-5,000	701 contacts →
	Indirect evidence “A VECTOR SERVIÇOS é uma empresa especializada na criação, implantação e gestão de serviços de Contact Center.” Source: RevenueBase Database · checked Sep 5, 2026
19	ATN Contact Center	Indirect evidence	Rio De Janeiro, BrazilHQ checked Sep 5, 2026	1,001-5,000	529 contacts →
	Indirect evidence “A ATN Contact Center é especialista em Relacionamento com Clientes e BPO, com 29 anos de experiência transformando a forma como empresas se conectam com seus consumidores.” Source: RevenueBase Database · checked Sep 5, 2026
20	Vermont Xcenter	Indirect evidence	São Paulo, BrazilHQ checked Sep 5, 2026	501-1,000	359 contacts →
	Indirect evidence “Com uma perspectiva que parte do ponto de vista do cliente, a Vermont oferece um atendimento Omnichannel para o Sucesso na Jornada do Cliente do Pré ao Pós-Vendas.” Source: RevenueBase Database · checked Sep 5, 2026
21	Scooto	Partial evidence	Sao Paulo, BrazilHQ checked Sep 5, 2026	201-500	359 contacts →
	Partial evidence “SCOOTO was created to solve customer services for growing companies who lose control over their customers once they start to grow.” Source: RevenueBase Database · checked Sep 5, 2026
22	Bcr.Cx, Zendesk Partner Of The Year 2026	Partial evidence	Sao Paulo, BrazilHQ checked Sep 5, 2026	201-500	308 contacts →
	Partial evidence “A BCR.CX é uma empresa líder em soluções de Customer Experience, oferecendo serviços de BPO de Atendimento, Vendas e relacionamento focado em CX, com uso de ferramentas…” Source: RevenueBase Database · checked Sep 5, 2026
23	Almaviva DO Brasil	Partial evidence	Sao Paulo, BrazilHQ checked Sep 5, 2026	10001+	305 contacts →
	Partial evidence “Fundada em 2006, a AlmavivA do Brasil é uma das principais empresas do segmento de contact center e a única a oferecer soluções inovadoras de Business Process Outsourcing (BPO)…” Source: RevenueBase Database · checked Sep 5, 2026
24	Inove Experience Center	Indirect evidence	Sao Paulo, BrazilHQ checked Sep 5, 2026	1,001-5,000	300 contacts →
	Indirect evidence “Um verdadeiro Centro de Experiências para nossos clientes.” Source: RevenueBase Database · checked Sep 5, 2026
25	Full Time Soluções	Indirect evidence	São Paulo, BrazilHQ checked Sep 5, 2026	501-1,000	283 contacts →
	Indirect evidence “Transformamos a interação entre empresas e seus clientes, otimizando processos, reduzindo custos e entregando resultados excepcionais.” Source: RevenueBase Database · checked Sep 5, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: retail customer service outsourcing companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names retail customer service outsourcing companies.
Partial evidence: Its own public description names part of retail customer service outsourcing companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name retail customer service outsourcing companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 309 retail customer service outsourcing companies based in Brazil

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Retail customer service outsourcing companies based in Brazil at a glance

As of Sep 5, 2026

7.0%Verified-email coverage

0.4%Mobile-number coverage

255.6Average contacts per company

51-200Median size (employees)

31.1%Largest-city concentration · Sao Paulo

Sep 5, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Freshness & accuracy

How recently the business emails on this list were verified

Email last verified

5,0060–30

45031–60

161–90

090–180

72180+

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among retail customer service outsourcing companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Brazil whose own description of what they do matches “retail customer service outsourcing companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names retail customer service outsourcing companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among retail customer service outsourcing companies, and records with no verified work email. Companies headquartered outside Brazil are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 5,529 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 5, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Retail customer service outsourcing companies by metro

Retail customer service outsourcing companies in Sao Paulo96

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names retail customer service outsourcing companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many retail customer service outsourcing companies are there based in Brazil?

RevenueBase identified 309 retail customer service outsourcing companies headquartered in Brazil as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

AEC, headquartered in Belo Horizonte, tops this list with the largest team on record.

Which city has the most retail customer service outsourcing companies?

Sao Paulo leads with 96 headquartered companies, followed by Rio De Janeiro (15) and Curitiba (14).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 5,529 verified decision-maker contacts tracked across these 309 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 5, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.