Company lists · Data refreshed September 2026

Top 25 Retail customer service outsourcing companies based in Australia

Name: Retail customer service outsourcing companies based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 5, 2026 91 companies tracked

RevenueBase identified 91 retail customer service outsourcing companies headquartered in Australia as of September 2026 and tracks 2,802 professional contacts across them, including 385 with verified work emails and 127 with mobile numbers. Melbourne is the largest hub.

This list covers retail customer service outsourcing companies headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, how directly it supports the match, and when it was last checked. Data refreshed September 5, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row Match evidence on every row Refreshed Sep 5, 2026 86% judged on-target in blind review

91Companies

2,802Contacts tracked

385Verified emails

127Mobile numbers

Explore all 91 companies → Free signup · no credit card · 500 free credits

The 25 largest retail customer service outsourcing companies based in Australia

Ranked by team size

Top 25 of 91 retail customer service outsourcing companies based in Australia, ranked by team size, largest first. Data refreshed Sep 5, 2026. Evidence rates how directly each company's own description names retail customer service outsourcing companies: strong (names it), partial (names part of it), indirect (matched on its full profile rather than the summary shown). Click a count to unlock that company's people.
#	Company	Headquarters	Employees	Contacts
1	Creative ActivationPartial evidence	Walsh Bay, AustraliaHQ checked Sep 5, 2026	1,001-5,000	466
	“Creative Activation works with leading retailers.” Source: company website · checked Sep 5, 2026
2	Offshore Business ProcessingIndirect evidence	Melbourne, AustraliaHQ checked Sep 5, 2026	501-1,000	404
	“We are OBP.” Source: company website · checked Sep 5, 2026
3	Aegis Services AustraliaIndirect evidence	Melbourne, AustraliaHQ checked Sep 5, 2026	10001+	328
	“Formally known as Aegis Services Australia, since 2018, both Aegis & Startek have integrated into a unified global brand as Startek.” Source: company website · checked Sep 5, 2026
4	24x7 DirectPartial evidence	Wheelers Hill, AustraliaHQ checked Sep 5, 2026	51-200	196
	“Looking for a reliable outsourcing partner that can help your business grow?” Source: company website · checked Sep 5, 2026
5	Unity4Indirect evidence	Surry Hills, AustraliaHQ checked Sep 5, 2026	501-1,000	132
	“Unity4 helps organisations have better conversations, and get better outcomes.” Source: company website · checked Sep 5, 2026
6	Acquire BPOIndirect evidence	Melbourne, AustraliaHQ checked Sep 5, 2026	5,001-10,000	107
	“Acquire BPO is an award-winning, global business outsourcer with 14 locations across Australia, the Dominican Republic, the Philippines and the United States.” Source: company website · checked Sep 5, 2026
7	OnecontactIndirect evidence	Sydney, AustraliaHQ checked Sep 5, 2026	501-1,000	54
	“As part of Telekomunikasi Indonesia International (Telin) Group, OneContact (formally known as Contact Centres Australia Pty Ltd) delivers over 20 million conversations in…” Source: company website · checked Sep 5, 2026
8	4milePartial evidence	Sydney, AustraliaHQ checked Sep 5, 2026	201-500	49
	“At 4Mile, our business is growing your business, and we’ve been succeeding since 2015 by doing just that… We provide a wide range of marketing, finance, and customer service…” Source: company website · checked Sep 5, 2026
9	Chameleon Customer ContactStrong evidence	North Melbourne, AustraliaHQ checked Sep 5, 2026	1,001-5,000	48
	“Chameleon Customer Contact, an Australian-owned, customer contact and outsourcing specialist, established in 2011 by a group of experienced direct sales, merchandising and…” Source: company website · checked Sep 5, 2026
10	Customer Driven SolutionsPartial evidence	Cremorne, AustraliaHQ checked Sep 5, 2026	51-200	44
	“Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…” Source: company website · checked Sep 5, 2026
11	Forrest ContactPartial evidence	St Leonards, AustraliaHQ checked Sep 5, 2026	51-200	33
	“If your sales pipeline needs filling, your customer base needs protecting or your team simply doesn't have the capacity to handle every conversation - that's where Forrest Contact…” Source: company website · checked Sep 5, 2026
12	GlobalsyncPartial evidence	Derrimut, AustraliaHQ checked Sep 5, 2026	51-200	26
	“Globalsync is a leading ISO certified Business Process Outsourcing service provider that caters to businesses around the world.” Source: company website · checked Sep 5, 2026
13	DatamotivatePartial evidence	Sydney, AustraliaHQ checked Sep 5, 2026	11-50	25
	“Business Process Outsourcing \| E-Commerce \| Data Services With clients from the U.S, UK and Australia, DataMotivate provides a comprehensive shared services platform to run…” Source: company website · checked Sep 5, 2026
14	Nova Team SolutionsPartial evidence	Melbourne, AustraliaHQ checked Sep 5, 2026	11-50	24
	“We provide top-notch business outsourcing/offshoring services, helping companies streamline operations and boost efficiency.” Source: company website · checked Sep 5, 2026
15	Contact 121 PTY LTDPartial evidence	Adelaide, AustraliaHQ checked Sep 5, 2026	1-10	22
	“Contact 121 is a dynamic provider of flexible, affordable full-service, multi-media contact and business process outsourcing (BPO) solutions.” Source: company website · checked Sep 5, 2026
16	G4cePartial evidence	Melbourne, AustraliaHQ checked Sep 5, 2026	11-50	21
	“G4ce is a world-class business process outsourcing services provider based in Australia with over 12 years of experience in providing top-notch outsourcing services for businesses…” Source: company website · checked Sep 5, 2026
17	Motorone CXPartial evidence	Mulgrave, AustraliaHQ checked Sep 5, 2026	51-200	18
	“We deliver infinite solutions for OEMs and Retailers through a range of online and offline best of breed CRM, Digital and Contact Centre solutions.” Source: company website · checked Sep 5, 2026
18	Outsourcing Alliance PTY LTDPartial evidence	Burwood, AustraliaHQ checked Sep 5, 2026	11-50	15
	“Outsourcing Alliance is an Australian-owned outsourcing and business solutions company with over 20 years of industry expertise in offshore staffing, workforce management, and…” Source: company website · checked Sep 5, 2026
19	Black Line GroupIndirect evidence	Surry Hills, AustraliaHQ checked Sep 5, 2026	11-50	11
	“Black Line Group knows shops.” Source: company website · checked Sep 5, 2026
20	Arinum Solutions PTY LimitedPartial evidence	Sydney, AustraliaHQ checked Sep 5, 2026	11-50	10
	“There is no doubt that, your customers are the driving force behind the success of your brand.” Source: company website · checked Sep 5, 2026
21	Team UP NOW PTY LTDPartial evidence	South Melbourne, AustraliaHQ checked Sep 5, 2026	51-200	8
	“At Team Up Now, we’re redefining outsourcing to create a positive impact for both businesses and employees.” Source: company website · checked Sep 5, 2026
22	The-Bpo GroupPartial evidence	Hoddle Street, AustraliaHQ checked Sep 5, 2026	51-200	7
	“The BPO Group is specialized in the following services- Admin Support - Customer Support (includes chat support, email support, call centre or complaints management)- Marketing…” Source: company website · checked Sep 5, 2026
23	TCX ConsultIndirect evidence	Sydney, AustraliaHQ checked Sep 5, 2026	1-10	7
	“TCX Consult acknowledges the swift adoption of cutting-edge and emerging technologies, coupled with the broadening of digital access, as pivotal forces reshaping the contact…” Source: company website · checked Sep 5, 2026
24	Ourtel Solutions PTY LTDPartial evidence	Melbourne, AustraliaHQ checked Sep 5, 2026	11-50	5
	“Virtual Customer Contact Centre Through our 100% virtual business processes, innovative technologies and virtual workforce experience, we offer clients a solution proven to…” Source: company website · checked Sep 5, 2026
25	True Potential Sales AustraliaStrong evidence	Sydney, AustraliaHQ checked Sep 5, 2026	11-50	5
	“At True Potential Sales we provide Sales outsourcing and customer care to help you bring in and retain more business.” Source: company website · checked Sep 5, 2026

Showing 25 of 91 retail customer service outsourcing companies based in Australia

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Retail customer service outsourcing companies based in Australia at a glance

As of Sep 5, 2026

11-50Median size (employees)

MelbourneLargest hub · 19 HQs

127Contacts with mobile numbers

Sep 5, 2026Data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Verified emails by last verification

0–30

352

31–60

61–90

90–180

180+

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among retail customer service outsourcing companies, so some rows will be adjacent to the category rather than pure plays. The description and evidence rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “retail customer service outsourcing companies”. Matching reads each company's description, not its industry code or its name.
What we exclude: Companies whose own description does not clearly place them among retail customer service outsourcing companies, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and an evidence rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 385 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 5, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

How many retail customer service outsourcing companies are there based in Australia?

RevenueBase identified 91 retail customer service outsourcing companies headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Creative Activation, headquartered in Bay, tops this list with the largest team on record.

Which city has the most retail customer service outsourcing companies?

Melbourne leads with 19 headquartered companies, followed by Sydney (18) and Gold Coast (3).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 385 verified decision-maker contacts tracked across these 91 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 5, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.