Company lists · Data refreshed September 2026

Top 25 Contact center AI observability software companies based in the United States

Name: Contact center AI observability software companies based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 14, 2026 798 companies tracked

RevenueBase identified 798 contact center AI observability software companies headquartered in the United States as of September 2026 and tracks 99,013 professional contacts across them, including 32,857 with verified work emails. San Francisco is the largest hub.

This list covers contact center AI observability software companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 14, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 14, 2026 86% judged on-target in blind review

798Companies

99,013Contacts tracked

32,857Verified emails

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The 25 largest contact center AI observability software companies based in the United States

Ranked by team size

Top 25 of 798 contact center AI observability software companies based in the United States, ranked by team size, largest first. Data refreshed Sep 14, 2026. RevenueBase Smart Search rates how each company's information relates to contact center AI observability software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	IQOR	Indirect evidence	Fort Lauderdale, FL, United StatesHQ checked Sep 14, 2026	10001+	17,310 contacts →
	Indirect evidence “iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital.” Source: RevenueBase Database · checked Sep 14, 2026
2	24 7.ai	Partial evidence	Campbell, CA, United StatesHQ checked Sep 14, 2026	10001+	8,461 contacts →
	Partial evidence “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Source: RevenueBase Database · checked Sep 14, 2026
3	Genesys	Indirect evidence	Menlo Park, CA, United StatesHQ checked Sep 14, 2026	5,001-10,000	7,347 contacts →
	Indirect evidence “Genesys® empowers more than organizations worldwide to create the best customer and employee experiences.” Source: RevenueBase Database · checked Sep 14, 2026
4	Dynatrace	Strong evidence	Boston, MA, United StatesHQ checked Sep 14, 2026	5,001-10,000	5,444 contacts →
	Strong evidence “Dynatrace keeps today’s AI-driven world working by advancing observability for today’s digital business.” Source: RevenueBase Database · checked Sep 14, 2026
5	Fusion CX	Indirect evidence	Norcross, GA, United StatesHQ checked Sep 14, 2026	10001+	4,785 contacts →
	Indirect evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 14, 2026
6	Sprinklr	Partial evidence	New York, NY, United StatesHQ checked Sep 14, 2026	1,001-5,000	4,513 contacts →
	Partial evidence “Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across…” Source: RevenueBase Database · checked Sep 14, 2026
7	Verint	Strong evidence	Melville, NY, United StatesHQ checked Sep 14, 2026	5,001-10,000	3,852 contacts →
	Strong evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 14, 2026
8	Etech Global Services	Partial evidence	Nacogdoches, TX, United StatesHQ checked Sep 14, 2026	1,001-5,000	2,964 contacts →
	Partial evidence “Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and…” Source: RevenueBase Database · checked Sep 14, 2026
9	NEW Relic	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	2,770 contacts →
	Partial evidence “New Relic arms businesses with the trust and confidence required to thrive in the AI era.” Source: RevenueBase Database · checked Sep 14, 2026
10	Five9	Partial evidence	San Ramon, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	2,584 contacts →
	Partial evidence “Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX.” Source: RevenueBase Database · checked Sep 14, 2026
11	8x8	Indirect evidence	Campbell, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	2,444 contacts →
	Indirect evidence “8x8, Inc.(NASDAQ: EGHT) believes that CX limits were meant to be shattered.” Source: RevenueBase Database · checked Sep 14, 2026
12	Nextiva	Partial evidence	Scottsdale, AZ, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,638 contacts →
	Partial evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 14, 2026
13	Dialpad	Partial evidence	San Ramon, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,473 contacts →
	Partial evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 14, 2026
14	Afiniti	Strong evidence	Washington, DC, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,334 contacts →
	Strong evidence “Afiniti is an AI-native company and the global leader in Outcome Orchestration, where we bring simplicity, transparency, and measurable results to complex contact centers.” Source: RevenueBase Database · checked Sep 14, 2026
15	Talkdesk	Indirect evidence	San Francisco, CA, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,316 contacts →
	Indirect evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 14, 2026
16	Unifycx	Partial evidence	Louisville, KY, United StatesHQ checked Sep 14, 2026	5,001-10,000	1,270 contacts →
	Partial evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 14, 2026
17	Partnerhero	Strong evidence	Boise, ID, United StatesHQ checked Sep 14, 2026	1,001-5,000	1,174 contacts →
	Strong evidence “The First AI-Native Contact Center.” Source: RevenueBase Database · checked Sep 14, 2026
18	Aspect Software	Indirect evidence	Boulder, CO, United StatesHQ checked Sep 14, 2026	1,001-5,000	878 contacts →
	Indirect evidence “Decades of expertise distilled into innovative workforce tools.” Source: RevenueBase Database · checked Sep 14, 2026
19	Aircall	Partial evidence	New York, NY, United StatesHQ checked Sep 14, 2026	501-1,000	804 contacts →
	Partial evidence “The collaborative, AI-powered platform for customer conversations.” Source: RevenueBase Database · checked Sep 14, 2026
20	Call Center Studio	Strong evidence	Chicago, IL, United StatesHQ checked Sep 14, 2026	51-200	567 contacts →
	Strong evidence “Call Center Studio is an AI-powered, cloud-based contact center software that redefines how businesses engage with their customers.” Source: RevenueBase Database · checked Sep 14, 2026
21	Sierra	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 14, 2026	201-500	561 contacts →
	Partial evidence “Sierra helps businesses build better, more human customer experiences with AI.” Source: RevenueBase Database · checked Sep 14, 2026
22	Inmoment	Indirect evidence	Salt Lake City, UT, United StatesHQ checked Sep 14, 2026	1,001-5,000	513 contacts →
	Indirect evidence “InMoment, part of Qualtrics, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect…” Source: RevenueBase Database · checked Sep 14, 2026
23	Alvaria CX	Strong evidence	Atlanta, GA, United StatesHQ checked Sep 14, 2026	1,001-5,000	478 contacts →
	Strong evidence “Alvaria CX, the global leader in contact center solutions, emerged from the 2021 merger of Noble Systems and Aspect, bringing over 50 years of CX innovation.” Source: RevenueBase Database · checked Sep 14, 2026
24	Saas Labs	Indirect evidence	Palo Alto, CA, United StatesHQ checked Sep 14, 2026	201-500	448 contacts →
	Indirect evidence “SaaS Labs is all about helping sales and support teams reach their full potential.” Source: RevenueBase Database · checked Sep 14, 2026
25	Vsynergize AI	Partial evidence	Westborough, MA, United StatesHQ checked Sep 14, 2026	501-1,000	432 contacts →
	Partial evidence “Vsynergize.ai is your strategic transformation partner, combining AI-driven technology, expert services, and flexible talent solutions to accelerate your business success.” Source: RevenueBase Database · checked Sep 14, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center AI observability software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center AI observability software companies.
Partial evidence: Its own public description names part of contact center AI observability software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center AI observability software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 798 contact center AI observability software companies based in the United States

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Contact center AI observability software companies based in the United States at a glance

As of Sep 14, 2026

33.2%Verified-email coverage

124.1Average contacts per company

11-50Median size (employees)

9.8%Largest-city concentration · San Francisco

Sep 14, 2026Page data refreshed

Companies by employee count

1-10

316

11-50

258

51-200

133

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 798 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center AI observability software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “contact center AI observability software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center AI observability software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center AI observability software companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 32,857 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 14, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Contact center AI observability software companies by metro

Contact center AI observability software companies in San Francisco78
Contact center AI observability software companies in New York48

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center AI observability software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center AI observability software companies are there based in the United States?

RevenueBase identified 798 contact center AI observability software companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

IQOR, headquartered in Fort Lauderdale, tops this list with the largest team on record.

Which city has the most contact center AI observability software companies?

San Francisco leads with 78 headquartered companies, followed by New York (48) and Austin (21).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 32,857 verified decision-maker contacts tracked across these 798 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 14, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.