Company lists · Data refreshed September 2026

Top 25 Contact center AI observability software companies based in the United Kingdom

Name: Contact center AI observability software companies based in the United Kingdom
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 14, 2026 189 companies tracked

RevenueBase identified 189 contact center AI observability software companies headquartered in the United Kingdom as of September 2026 and tracks 6,690 professional contacts across them, including 2,055 with verified work emails. London is the largest hub.

This list covers contact center AI observability software companies headquartered in the United Kingdom, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 14, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 14, 2026 86% judged on-target in blind review

189Companies

6,690Contacts tracked

2,055Verified emails

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The 25 largest contact center AI observability software companies based in the United Kingdom

Ranked by team size

Top 25 of 189 contact center AI observability software companies based in the United Kingdom, ranked by team size, largest first. Data refreshed Sep 14, 2026. RevenueBase Smart Search rates how each company's information relates to contact center AI observability software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Quantanite	Indirect evidence	London, United KingdomHQ checked Sep 14, 2026	1,001-5,000	1,991 contacts →
	Indirect evidence “We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them.” Source: RevenueBase Database · checked Sep 14, 2026
2	Moneypenny	Partial evidence	Wrexham, United KingdomHQ checked Sep 14, 2026	1,001-5,000	530 contacts →
	Partial evidence “Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller…” Source: RevenueBase Database · checked Sep 14, 2026
3	RESQ	Indirect evidence	Kingston Upon Hull, United KingdomHQ checked Sep 14, 2026	1,001-5,000	490 contacts →
	Indirect evidence “Give your customers a voice with ResQ.” Source: RevenueBase Database · checked Sep 14, 2026
4	Content Guru	Indirect evidence	Bracknell, United KingdomHQ checked Sep 14, 2026	501-1,000	428 contacts →
	Indirect evidence “Content Guru is a leading global cloud Customer Experience (CX) technology provider and the only ‘challenger’ named in the 2025 Gartner® CCaaS Magic Quadrant™’.” Source: RevenueBase Database · checked Sep 14, 2026
5	ITRS	Partial evidence	London, United KingdomHQ checked Sep 14, 2026	201-500	340 contacts →
	Partial evidence “Real-time observability platform for financial services and regulated industries.” Source: RevenueBase Database · checked Sep 14, 2026
6	Infinity	Partial evidence	Reigate, United KingdomHQ checked Sep 14, 2026	51-200	247 contacts →
	Partial evidence “Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, giving you the power to: • Fill attribution…” Source: RevenueBase Database · checked Sep 14, 2026
7	Route 101 LTD	Indirect evidence	Bristol, United KingdomHQ checked Sep 14, 2026	51-200	131 contacts →
	Indirect evidence “Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX).” Source: RevenueBase Database · checked Sep 14, 2026
8	Natterbox	Strong evidence	London, United KingdomHQ checked Sep 14, 2026	51-200	127 contacts →
	Strong evidence “Natterbox is an AI-powered contact center solution that's natively integrated to Salesforce.” Source: RevenueBase Database · checked Sep 14, 2026
9	AKIXI	Indirect evidence	Crawley, United KingdomHQ checked Sep 14, 2026	51-200	67 contacts →
	Indirect evidence “We provide real-time CX (Customer Experience) insights that enhance Service Providers value-added portfolio, helping them drive revenue growth in the cloud communications market.” Source: RevenueBase Database · checked Sep 14, 2026
10	Business Systems	Strong evidence	London, United KingdomHQ checked Sep 14, 2026	51-200	63 contacts →
	Strong evidence “Business Systems is a trusted transformation partner with over 35 years of experience helping CX teams and contact centres become smarter, faster and more compliant.” Source: RevenueBase Database · checked Sep 14, 2026
11	Evaluagent	Strong evidence	Middlesbrough, United KingdomHQ checked Sep 14, 2026	51-200	54 contacts →
	Strong evidence “evaluagent gives contact centers complete visibility across every interaction – human and AI.” Source: RevenueBase Database · checked Sep 14, 2026
12	BPA Quality UK Contact Centre Quality	Strong evidence	Exeter, United KingdomHQ checked Sep 14, 2026	51-200	50 contacts →
	Strong evidence “BPA Quality is a woman owned business that provides contact centres with the insights to engineer great customer experiences every time through our expertise in quality…” Source: RevenueBase Database · checked Sep 14, 2026
13	Socialbear	Partial evidence	London, United KingdomHQ checked Sep 14, 2026	501-1,000	50 contacts →
	Partial evidence “Socialbear® is the global leader in AI + Human 🤖 Customer Support and Community Management - powering support for the world’s largest brands.” Source: RevenueBase Database · checked Sep 14, 2026
14	Teleware PLC	Partial evidence	Easingwold, United KingdomHQ checked Sep 14, 2026	51-200	49 contacts →
	Partial evidence “TeleWare design software to help businesses communicate better with their customers and employees by routing communications more effectively.” Source: RevenueBase Database · checked Sep 14, 2026
15	Cirrus Connects	Indirect evidence	Epsom, United KingdomHQ checked Sep 14, 2026	11-50	43 contacts →
	Indirect evidence “We know how it goes.” Source: RevenueBase Database · checked Sep 14, 2026
16	Sentisum	Indirect evidence	Rayleigh, United KingdomHQ checked Sep 14, 2026	11-50	37 contacts →
	Indirect evidence “SentiSum is the closed-loop intelligence layer that turns customer voice into measurable cost reduction across the customer-facing P&L.” Source: RevenueBase Database · checked Sep 14, 2026
17	IOVOX	Partial evidence	London, United KingdomHQ checked Sep 14, 2026	11-50	35 contacts →
	Partial evidence “The iovox AI platform unlocks the potential of every customer conversation, from calls and texts to chats.” Source: RevenueBase Database · checked Sep 14, 2026
18	Recordsure	Partial evidence	London, United KingdomHQ checked Sep 14, 2026	11-50	33 contacts →
	Partial evidence “Recordsure provides regulated industries with market-leading AI-driven speech and document analytics tools specifically designed to enable organisations to deliver compliance…” Source: RevenueBase Database · checked Sep 14, 2026
19	syndeo.cx	Indirect evidence	Belfast, United KingdomHQ checked Sep 14, 2026	11-50	30 contacts →
	Indirect evidence “At Syndeo, our name means “to connect”, and that’s exactly what we help brands do: connect with customers through smarter, more human conversations.” Source: RevenueBase Database · checked Sep 14, 2026
20	rocketphone.ai	Partial evidence	London, United KingdomHQ checked Sep 14, 2026	11-50	30 contacts →
	Partial evidence “RocketPhone.ai empowers organisations to unlock the full potential of their customer conversations by transforming them into actionable insights.” Source: RevenueBase Database · checked Sep 14, 2026
21	Build Concierge	Partial evidence	Leeds, United KingdomHQ checked Sep 14, 2026	11-50	29 contacts →
	Partial evidence “Build Concierge is your AI powered omnichannel customer engagement platform that converts, automates and scales.” Source: RevenueBase Database · checked Sep 14, 2026
22	Resolvable	Partial evidence	London, United KingdomHQ checked Sep 14, 2026	11-50	28 contacts →
	Partial evidence “Our customer service outsourcing and software solutions create happier customers, happier customer service agents, and save you money.” Source: RevenueBase Database · checked Sep 14, 2026
23	Ciptex	Partial evidence	Manchester, United KingdomHQ checked Sep 14, 2026	11-50	26 contacts →
	Partial evidence “Ciptex: The AI-First Customer Service Platform We revolutionise customer service with our comprehensive AI-first platform, enhancing customer experiences and operational…” Source: RevenueBase Database · checked Sep 14, 2026
24	Anana LTD	Indirect evidence	United KingdomHQ checked Sep 14, 2026	51-200	25 contacts →
	Indirect evidence “Anana delivers advanced customer experience technology and direction.” Source: RevenueBase Database · checked Sep 14, 2026
25	Datatrack	Partial evidence	Christchurch, United KingdomHQ checked Sep 14, 2026	11-50	24 contacts →
	Partial evidence “Datatrack is a technology leader through its development of communications analytics software.” Source: RevenueBase Database · checked Sep 14, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center AI observability software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center AI observability software companies.
Partial evidence: Its own public description names part of contact center AI observability software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center AI observability software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 189 contact center AI observability software companies based in the United Kingdom

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Contact center AI observability software companies based in the United Kingdom at a glance

As of Sep 14, 2026

30.7%Verified-email coverage

35.4Average contacts per company

11-50Median size (employees)

46.6%Largest-city concentration · London

Sep 14, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

10001+

Email recency for this list is measured worldwide rather than for United Kingdom, so it is reported there. Company counts and contact totals on this page are exact for United Kingdom, over 189 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center AI observability software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United Kingdom whose own description of what they do matches “contact center AI observability software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center AI observability software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center AI observability software companies, and records with no verified work email. Companies headquartered outside United Kingdom are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 2,055 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 14, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Contact center AI observability software companies by metro

Contact center AI observability software companies in London88

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center AI observability software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center AI observability software companies are there based in the United Kingdom?

RevenueBase identified 189 contact center AI observability software companies headquartered in the United Kingdom as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Quantanite, headquartered in London, tops this list with the largest team on record.

Which city has the most contact center AI observability software companies?

London leads with 88 headquartered companies, followed by Manchester (8) and Bristol (4).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 2,055 verified decision-maker contacts tracked across these 189 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 14, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.