Company lists · Data refreshed September 2026

Top 25 Customer service automation software worldwide

Name: Customer service automation software worldwide
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 1, 2026 5,184 companies tracked

RevenueBase identified 5,184 customer service automation software worldwide as of September 2026 and tracks 72,683 professional contacts across them, including 19,161 with verified work emails and 7,165 with mobile numbers. The United States is the largest market and London the largest hub.

This list covers customer service automation software worldwide, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 1, 2026. Country and city lists for customer service automation software follow the table.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase Smart Search rating on every row Refreshed Sep 1, 2026 86% judged on-target in blind review

5,184Companies

72,683Contacts tracked

19,161Verified emails

7,165Mobile numbers

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The 25 largest customer service automation software worldwide

Ranked by team size

Top 25 of 5,184 customer service automation software worldwide, ranked by team size, largest first. Data refreshed Sep 1, 2026. RevenueBase Smart Search rates how each company's information relates to customer service automation software: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	24 7.ai	Partial evidence	London, GB	10001+	8,414 contacts →
	Partial evidence “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Source: RevenueBase Database · checked Sep 1, 2026
2	Verint	Partial evidence	Chicago, IL, US	5,001-10,000	3,832 contacts →
	Partial evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 1, 2026
3	Quadient	Partial evidence	Le Lude, FR	1,001-5,000	3,489 contacts →
	Partial evidence “Quadient designs and builds human-centered, AI-driven automation solutions for business communications.” Source: RevenueBase Database · checked Sep 1, 2026
4	Dialpad	Indirect evidence	San Ramon, CA, US	1,001-5,000	1,463 contacts →
	Indirect evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 1, 2026
5	Talkdesk	Strong evidence	Porto, PT	1,001-5,000	1,316 contacts →
	Strong evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 1, 2026
6	Mundiale	Indirect evidence	Belo Horizonte, BR	501-1,000	822 contacts →
	Indirect evidence “Inteligência Artificial que entende seu negócio: Atendimento, vendas e cobrança pelo WhatsApp para escalar seus resultados.” Source: RevenueBase Database · checked Sep 1, 2026
7	Aircall	Partial evidence	Berlin, DE	501-1,000	807 contacts →
	Partial evidence “The collaborative, AI-powered platform for customer conversations.” Source: RevenueBase Database · checked Sep 1, 2026
8	Khoros	Strong evidence	Sydney, AU	501-1,000	768 contacts →
	Strong evidence “Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across digital, social, and brand-owned channels.” Source: RevenueBase Database · checked Sep 1, 2026
9	Bell And Howell	Strong evidence	Durham, NC, US	1,001-5,000	760 contacts →
	Strong evidence “Bell and Howell is a technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer…” Source: RevenueBase Database · checked Sep 1, 2026
10	cm.com	Strong evidence	Kt, NL	1,001-5,000	711 contacts →
	Strong evidence “CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience.” Source: RevenueBase Database · checked Sep 1, 2026
11	Exotel	Partial evidence	Bangalore, IndiaHQ checked Sep 1, 2026	1,001-5,000	691 contacts →
	Partial evidence “Exotel is your AI transformation partner for customer engagement and experience.” Source: RevenueBase Database · checked Sep 1, 2026
12	Kapture CX	Strong evidence	Bangalore, IndiaHQ checked Sep 1, 2026	201-500	630 contacts →
	Strong evidence “Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support.” Source: RevenueBase Database · checked Sep 1, 2026
13	Sierra	Partial evidence	San Francisco, CA, US	201-500	541 contacts →
	Partial evidence “Sierra helps businesses build better, more human customer experiences with AI.” Source: RevenueBase Database · checked Sep 1, 2026
14	Armsoftech Private Limited	Partial evidence	Chennai, IndiaHQ checked Sep 1, 2026	1,001-5,000	450 contacts →
	Partial evidence “Transforming Customer Experience with AI-Driven Innovation ARMSoft-Tech is a leading AI and digital transformation company helping enterprises automate customer engagement…” Source: RevenueBase Database · checked Sep 1, 2026
15	Lime Technologies	Partial evidence	Helsinki, FI	201-500	412 contacts →
	Partial evidence “Lime is the Customer Journey platform that helps companies make their customers fall in love with them.” Source: RevenueBase Database · checked Sep 1, 2026
16	Diya Systems	Partial evidence	Mangalore, IndiaHQ checked Sep 1, 2026	1,001-5,000	389 contacts →
	Partial evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 1, 2026
17	Soft Suave Technologies	Indirect evidence	Ellicott City, MD, US	201-500	375 contacts →
	Indirect evidence “At Soft Suave, we specialize in, enabling businesses to integrate advanced capabilities into their operations.” Source: RevenueBase Database · checked Sep 1, 2026
18	observe.ai	Partial evidence	Redwood City, CA, US	201-500	373 contacts →
	Partial evidence “Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.” Source: RevenueBase Database · checked Sep 1, 2026
19	ADA CX	Partial evidence	Toronto, ON, CA	201-500	360 contacts →
	Partial evidence “With more than 550 AI agents deployed globally, Ada is the trusted leader in agentic customer experience.” Source: RevenueBase Database · checked Sep 1, 2026
20	Flip Robo Technologies LLC	Indirect evidence	Houston, TX, US	201-500	349 contacts →
	Indirect evidence “Flip Robo is an artificial intelligence company.” Source: RevenueBase Database · checked Sep 1, 2026
21	Netcall	Partial evidence	Poole, GB	201-500	348 contacts →
	Partial evidence “It's our mission to offer versatile, powerful solutions that use AI to automate processes and engage customers.” Source: RevenueBase Database · checked Sep 1, 2026
22	Digitate	Indirect evidence	Santa Clara, CA, US	501-1,000	347 contacts →
	Indirect evidence “Digitate™ leverages machine learning and AI (artificial intelligence) to intelligently manage IT and business operations.” Source: RevenueBase Database · checked Sep 1, 2026
23	Myoperator	Partial evidence	Noida, IndiaHQ checked Sep 1, 2026	201-500	340 contacts →
	Partial evidence “MyOperator is a Business AI Operator, a category-defining platform that unifies WhatsApp, calls, and AI-powered chat & voice bots to deliver end-to-end customer communication…” Source: RevenueBase Database · checked Sep 1, 2026
24	ASAPP	Partial evidence	Mountain View, CA, US	201-500	327 contacts →
	Partial evidence “ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service.” Source: RevenueBase Database · checked Sep 1, 2026
25	Leena AI	Indirect evidence	San Francisco, CA, US	201-500	325 contacts →
	Indirect evidence “Leena AI empowers employees using “AI Colleagues” to get answers and take action across IT, HR, Finance, Procurement and beyond through a single intelligent interface.” Source: RevenueBase Database · checked Sep 1, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service automation software. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer service automation software.
Partial evidence: Its own public description names part of customer service automation software, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer service automation software. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 5,184 customer service automation software worldwide

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Customer service automation software worldwide at a glance

As of Sep 1, 2026

26.4%Verified-email coverage

9.9%Mobile-number coverage

14.0Average contacts per company

1-10Median size (employees)

4.4%Largest-city concentration · London

Sep 1, 2026Page data refreshed

Companies by employee count

1-10

3,508

11-50

1,270

51-200

286

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service automation software, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
Coverage: 28 countries, largest first: the United States, India, Brazil, the United Kingdom, Canada, Germany, Spain, France, Pakistan, Australia and 18 more. Country and city lists for customer service automation software are linked below.
What qualifies: Companies worldwide whose own description of what they do matches “customer service automation software”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service automation software), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer service automation software, and records with no verified work email.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 19,161 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph between September 1, 2026 and September 14, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer service automation software by location

39 lists · largest first

Every Customer service automation software list RevenueBase publishes, by country and city. Counts are matching companies in each list as of its own refresh date.

Countries

Cities

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service automation software, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer service automation software are there worldwide?

RevenueBase identified 5,184 customer service automation software worldwide as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

24 7.ai, headquartered in London, tops this list with the largest team on record.

Which country has the most customer service automation software?

The United States leads with 1,380 companies, followed by India (715) and Brazil (508). Every customer service automation software list by country and city is linked on this page.

Which city has the most customer service automation software?

London leads with 228 headquartered companies, followed by Sao Paulo (139) and Dubai (95).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 19,161 verified decision-maker contacts tracked across these 5,184 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled from the company graph between September 1, 2026 and September 14, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.