Company lists · Data refreshed September 2026

Top 25 Customer service automation software based in the United States

Name: Customer service automation software based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 1, 2026 1,380 companies tracked

RevenueBase identified 1,380 customer service automation software headquartered in the United States as of September 2026 and tracks 20,012 professional contacts across them, including 7,406 with verified work emails and 4,655 with mobile numbers. San Francisco is the largest hub.

This list covers customer service automation software headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 1, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase Smart Search rating on every row Refreshed Sep 1, 2026 86% judged on-target in blind review

1,380Companies

20,012Contacts tracked

7,406Verified emails

4,655Mobile numbers

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The 25 largest customer service automation software based in the United States

Ranked by team size

Top 25 of 1,380 customer service automation software based in the United States, ranked by team size, largest first. Data refreshed Sep 1, 2026. RevenueBase Smart Search rates how each company's information relates to customer service automation software: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Verint	Partial evidence	Chicago, IL, United States	5,001-10,000	3,832 contacts →
	Partial evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 1, 2026
2	Dialpad	Indirect evidence	San Ramon, CA, United States	1,001-5,000	1,463 contacts →
	Indirect evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 1, 2026
3	Bell And Howell	Strong evidence	Durham, NC, United States	1,001-5,000	760 contacts →
	Strong evidence “Bell and Howell is a technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer…” Source: RevenueBase Database · checked Sep 1, 2026
4	Sierra	Partial evidence	San Francisco, CA, United States	201-500	541 contacts →
	Partial evidence “Sierra helps businesses build better, more human customer experiences with AI.” Source: RevenueBase Database · checked Sep 1, 2026
5	Soft Suave Technologies	Indirect evidence	Ellicott City, MD, United States	201-500	375 contacts →
	Indirect evidence “At Soft Suave, we specialize in, enabling businesses to integrate advanced capabilities into their operations.” Source: RevenueBase Database · checked Sep 1, 2026
6	observe.ai	Partial evidence	Redwood City, CA, United States	201-500	373 contacts →
	Partial evidence “Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.” Source: RevenueBase Database · checked Sep 1, 2026
7	Flip Robo Technologies LLC	Indirect evidence	Houston, TX, United States	201-500	349 contacts →
	Indirect evidence “Flip Robo is an artificial intelligence company.” Source: RevenueBase Database · checked Sep 1, 2026
8	Digitate	Indirect evidence	Santa Clara, CA, United States	501-1,000	347 contacts →
	Indirect evidence “Digitate™ leverages machine learning and AI (artificial intelligence) to intelligently manage IT and business operations.” Source: RevenueBase Database · checked Sep 1, 2026
9	ASAPP	Partial evidence	Mountain View, CA, United States	201-500	327 contacts →
	Partial evidence “ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service.” Source: RevenueBase Database · checked Sep 1, 2026
10	Leena AI	Indirect evidence	San Francisco, CA, United States	201-500	325 contacts →
	Indirect evidence “Leena AI empowers employees using “AI Colleagues” to get answers and take action across IT, HR, Finance, Procurement and beyond through a single intelligent interface.” Source: RevenueBase Database · checked Sep 1, 2026
11	Aisera	Strong evidence	Santa Clara, CA, United States	201-500	298 contacts →
	Strong evidence “Aisera’s products are delivered as part of Automation Anywhere’s Agentic Process Automation (APA) system, enabling autonomous support for IT, HR, customer service, and more at…” Source: RevenueBase Database · checked Sep 1, 2026
12	Kustomer	Partial evidence	New York, NY, United States	201-500	263 contacts →
	Partial evidence “Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction.” Source: RevenueBase Database · checked Sep 1, 2026
13	USHUR	Strong evidence	Santa Clara, CA, United States	201-500	252 contacts →
	Strong evidence “Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer…” Source: RevenueBase Database · checked Sep 1, 2026
14	gnani.ai	Indirect evidence	San Francisco, CA, United States	51-200	230 contacts →
	Indirect evidence “Gnani AI is the frontier Voice AI company the world runs on.” Source: RevenueBase Database · checked Sep 1, 2026
15	HIVER	Strong evidence	San Jose, CA, United States	51-200	229 contacts →
	Strong evidence “Hiver is an AI-native customer service platform built for complex, high-stakes support with cross-team collaboration, automation, and AI that can take on even the hardest requests.” Source: RevenueBase Database · checked Sep 1, 2026
16	Sestek	Strong evidence	York, United States	51-200	185 contacts →
	Strong evidence “SESTEK is a conversational automation company working on AI-powered solutions for customer service since Our R&D team of 100+ engineers develops conversational products built on…” Source: RevenueBase Database · checked Sep 1, 2026
17	Tecnoprism PVT LTD	Partial evidence	Tomball, TX, United States	201-500	185 contacts →
	Partial evidence “At Tecnoprism, we empower enterprises to thrive in an AI-first world by enabling autonomous operations through cutting-edge AI and automation.” Source: RevenueBase Database · checked Sep 1, 2026
18	Trellissoft, INC	Indirect evidence	San Jose, CA, United States	51-200	182 contacts →
	Indirect evidence “A pioneer in delivering world-class IT services for over 10 years in the industry.” Source: RevenueBase Database · checked Sep 1, 2026
19	Assembled	Partial evidence	New York, NY, United States	51-200	140 contacts →
	Partial evidence “Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale.” Source: RevenueBase Database · checked Sep 1, 2026
20	KIPSU	Partial evidence	Minneapolis, MN, United States	51-200	138 contacts →
	Partial evidence “Kipsu is pioneering a software-based solution designed to revolutionize how service-driven brands interact with consumers.” Source: RevenueBase Database · checked Sep 1, 2026
21	NUMA	Partial evidence	Oakland, CA, United States	51-200	134 contacts →
	Partial evidence “Numa is the AI Customer Operations System built for automotive dealerships.” Source: RevenueBase Database · checked Sep 1, 2026
22	tawk.to	Partial evidence	Las Vegas, NV, United States	201-500	129 contacts →
	Partial evidence “tawk.to makes it easy for over six million people to communicate and transact with billions of customers, no matter where they are or how they pay.” Source: RevenueBase Database · checked Sep 1, 2026
23	exato.ai	Indirect evidence	Colonia, NJ, United States	51-200	125 contacts →
	Indirect evidence “At Exato.Ai, we're not just CX practitioners, we're experience enablers.” Source: RevenueBase Database · checked Sep 1, 2026
24	Engageware	Partial evidence	Tewksbury, MA, United States	201-500	119 contacts →
	Partial evidence “Engageware is the most used AI-powered customer engagement platform for regulated industries, trusted by 25% of the top 50 banks and 20% of the top 20 telecom providers in the…” Source: RevenueBase Database · checked Sep 1, 2026
25	Emplay INC	Partial evidence	Dublin, CA, United States	51-200	117 contacts →
	Partial evidence “Emplay, incubated by SAP.io, harnesses AI and Hyper Automation to propel enterprises towards self-sufficiency.” Source: RevenueBase Database · checked Sep 1, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service automation software. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer service automation software.
Partial evidence: Its own public description names part of customer service automation software, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer service automation software. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 1,380 customer service automation software based in the United States

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Customer service automation software based in the United States at a glance

As of Sep 1, 2026

37.0%Verified-email coverage

23.3%Mobile-number coverage

14.5Average contacts per company

1-10Median size (employees)

6.5%Largest-city concentration · San Francisco

Sep 1, 2026Page data refreshed

Companies by employee count

1-10

892

11-50

363

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service automation software, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “customer service automation software”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service automation software), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer service automation software, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 7,406 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 1, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer service automation software by metro

Customer service automation software in San Francisco90
Customer service automation software in New York66
Customer service automation software in Miami60
Customer service automation software in Sheridan39
Customer service automation software in Austin37
Customer service automation software in Los Angeles32
Customer service automation software in Tampa27

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service automation software, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer service automation software are there based in the United States?

RevenueBase identified 1,380 customer service automation software headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Verint, headquartered in Chicago, tops this list with the largest team on record.

Which city has the most customer service automation software?

San Francisco leads with 90 headquartered companies, followed by New York (66) and Miami (60).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 7,406 verified decision-maker contacts tracked across these 1,380 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 1, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.