Company lists · Data refreshed September 2026

Top 25 Ecommerce customer service platforms worldwide

Name: Ecommerce customer service platforms worldwide
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 7,079 companies tracked

RevenueBase identified 7,079 ecommerce customer service platforms worldwide as of September 2026 and tracks 200,781 professional contacts across them, including 46,420 with verified work emails. The United States is the largest market and London the largest hub.

This list covers ecommerce customer service platforms worldwide, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026. Country and city lists for ecommerce customer service platforms follow the table.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

7,079Companies

200,781Contacts tracked

46,420Verified emails

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The 25 largest ecommerce customer service platforms worldwide

Ranked by team size

Top 25 of 7,079 ecommerce customer service platforms worldwide, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to ecommerce customer service platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Flipkart	Indirect evidence	Bangalore, IndiaHQ checked Sep 28, 2026	10001+	57,024 contacts →
	Indirect evidence “At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce.” Source: RevenueBase Database · checked Sep 28, 2026
2	Shopify	Indirect evidence	Ottawa, ON, CanadaHQ checked Sep 28, 2026	10001+	20,228 contacts →
	Indirect evidence “Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size.” Source: RevenueBase Database · checked Sep 28, 2026
3	Pine Labs	Indirect evidence	Noida, IndiaHQ checked Sep 28, 2026	1,001-5,000	4,858 contacts →
	Indirect evidence “Built for those who mean business.” Source: RevenueBase Database · checked Sep 28, 2026
4	Klaviyo	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,789 contacts →
	Indirect evidence “Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.” Source: RevenueBase Database · checked Sep 28, 2026
5	Technotask Business Solutions PVT LTD	Partial evidence	Bhopal, IndiaHQ checked Sep 28, 2026	1,001-5,000	1,762 contacts →
	Partial evidence “Transforming Customer Experiences Worldwide** At Technotask, we've embarked on a journey of exponential growth and innovation since our inception in March 2020.” Source: RevenueBase Database · checked Sep 28, 2026
6	Flywheel	Indirect evidence	Baltimore, MD, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,706 contacts →
	Indirect evidence “Flywheel, the commerce arm of Omnicom Media, provides best-in-class service that combines tailored expertise with advanced software solutions to help clients drive incremental…” Source: RevenueBase Database · checked Sep 28, 2026
7	Shiprocket	Strong evidence	New Delhi, IndiaHQ checked Sep 28, 2026	501-1,000	1,546 contacts →
	Strong evidence “Shiprocket is India’s largest eCommerce enablement platform providing digital retailers an end-to-end customer experience platform.” Source: RevenueBase Database · checked Sep 28, 2026
8	Intercom	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,444 contacts →
	Partial evidence “We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.” Source: RevenueBase Database · checked Sep 28, 2026
9	VTEX	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	1,001-5,000	1,308 contacts →
	Partial evidence “VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and…” Source: RevenueBase Database · checked Sep 28, 2026
10	Ascensos	Indirect evidence	Motherwell, United KingdomHQ checked Sep 28, 2026	1,001-5,000	1,244 contacts →
	Indirect evidence “Ascensos is now Firstsource.” Source: RevenueBase Database · checked Sep 28, 2026
11	FYND	Partial evidence	Mumbai, IndiaHQ checked Sep 28, 2026	1,001-5,000	1,202 contacts →
	Partial evidence “Fynd is an AI-native unified commerce platform headquartered in Mumbai, India.” Source: RevenueBase Database · checked Sep 28, 2026
12	Bloomreach	Strong evidence	Mountain View, CA, United StatesHQ checked Sep 28, 2026	501-1,000	1,146 contacts →
	Strong evidence “Bloomreach personalizes the customer experience for more than 1,400 global brands through Loomi, its agentic personalization platform.” Source: RevenueBase Database · checked Sep 28, 2026
13	Global-E	Partial evidence	Petah Tikva, IsraelHQ checked Sep 28, 2026	1,001-5,000	1,102 contacts →
	Partial evidence “Global-e (NASDAQ: GLBE) is the world's leading platform enabling and accelerating global, Direct-To-Consumer e-commerce.” Source: RevenueBase Database · checked Sep 28, 2026
14	ART Technology Group	Indirect evidence	Cambridge, MA, United StatesHQ checked Sep 28, 2026	501-1,000	1,064 contacts →
	Indirect evidence “ATG (Nasdaq: ARTG) provides the most advanced cross-channel commerce software and services to fuel the growth of the world’s top brands.” Source: RevenueBase Database · checked Sep 28, 2026
15	Iksula	Partial evidence	Oakland, CA, United StatesHQ checked Sep 28, 2026	501-1,000	948 contacts →
	Partial evidence “Iksula is a leading eCommerce solutions provider for brands and retailers globally.” Source: RevenueBase Database · checked Sep 28, 2026
16	Acommerce	Strong evidence	Bangkok, ThailandHQ checked Sep 28, 2026	501-1,000	884 contacts →
	Strong evidence “aCommerce revolutionized the e-commerce enablement industry by introducing our cutting-edge platform and technology stack, EcommerceIQ.” Source: RevenueBase Database · checked Sep 28, 2026
17	Mirakl	Partial evidence	Paris, United StatesHQ checked Sep 28, 2026	501-1,000	871 contacts →
	Partial evidence “Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.” Source: RevenueBase Database · checked Sep 28, 2026
18	Kriya Nextwealth Private Limited	Partial evidence	Bangalore, IndiaHQ checked Sep 28, 2026	1,001-5,000	845 contacts →
	Partial evidence “Kriya is a 1,600-strong full-service eCommerce solutions provider for some of the world’s biggest and best eCommerce brands.” Source: RevenueBase Database · checked Sep 28, 2026
19	OLIST	Indirect evidence	Curitiba, BrazilHQ checked Sep 28, 2026	501-1,000	832 contacts →
	Indirect evidence “Com DNA de tecnologia e coração de varejo, o Olist é um ecossistema de soluções que potencializam as vendas online de milhares de negócios no Brasil e no mundo, desde micros e…” Source: RevenueBase Database · checked Sep 28, 2026
20	Emarsys	Partial evidence	Vienna, GermanyHQ checked Sep 28, 2026	501-1,000	831 contacts →
	Partial evidence “SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the…” Source: RevenueBase Database · checked Sep 28, 2026
21	ROKT	Partial evidence	New York, United StatesHQ checked Sep 28, 2026	501-1,000	762 contacts →
	Partial evidence “Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most - The Transaction Moment.” Source: RevenueBase Database · checked Sep 28, 2026
22	Shopline	Indirect evidence	States, SingaporeHQ checked Sep 28, 2026	1,001-5,000	752 contacts →
	Indirect evidence “Founded in 2013, SHOPLINE is a leading and rapidly growing Software-as-a-Service (SaaS) provider, empowering retailers to level up their commerce, helping them to sell, market…” Source: RevenueBase Database · checked Sep 28, 2026
23	Talentpop	Partial evidence	Costa Mesa, CA, United StatesHQ checked Sep 28, 2026	501-1,000	747 contacts →
	Partial evidence “TalentPop is a leading Customer Service Management Agency that works with over 500 fast-growing E-Commerce brands to revolutionize their customer service and turn customer service…” Source: RevenueBase Database · checked Sep 28, 2026
24	Bigcommerce	Strong evidence	Austin, TX, United StatesHQ checked Sep 28, 2026	1,001-5,000	746 contacts →
	Strong evidence “BigCommerce, powered by Commerce (Nasdaq: CMRC), is the flexible enterprise ecommerce platform built for growth without compromise.” Source: RevenueBase Database · checked Sep 28, 2026
25	GK Software	Indirect evidence	Schöneck, FranceHQ checked Sep 28, 2026	1,001-5,000	717 contacts →
	Indirect evidence “Making Interactions in Retail Simple GK Software is a global leader in cloud-based retail solutions, trusted by 24% of the world’s top 50 retailers.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: ecommerce customer service platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names ecommerce customer service platforms.
Partial evidence: Its own public description names part of ecommerce customer service platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name ecommerce customer service platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 7,079 ecommerce customer service platforms worldwide

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Ecommerce customer service platforms worldwide at a glance

As of Sep 28, 2026

23.1%Verified-email coverage

28.4Average contacts per company

11-50Median size (employees)

2.0%Largest-city concentration · London

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

3,336

11-50

2,505

51-200

846

201-500

220

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency is reported on each country list linked below.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among ecommerce customer service platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
Coverage: Every country. Country and city lists for ecommerce customer service platforms are linked below.
What qualifies: Companies worldwide whose own description of what they do matches “ecommerce customer service platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names ecommerce customer service platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among ecommerce customer service platforms, and records with no verified work email.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 46,420 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Ecommerce customer service platforms by location

46 lists · largest first

Every Ecommerce customer service platforms list RevenueBase publishes, by country and city. Counts are matching companies in each list as of its own refresh date.

Countries

Cities

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names ecommerce customer service platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many ecommerce customer service platforms are there worldwide?

RevenueBase identified 7,079 ecommerce customer service platforms worldwide as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Flipkart, headquartered in Bangalore, tops this list with the largest team on record.

Which country has the most ecommerce customer service platforms?

The United States leads with 1,077 companies, followed by India (694) and Brazil (495). Every ecommerce customer service platforms list by country and city is linked on this page.

Which city has the most ecommerce customer service platforms?

London leads with 143 headquartered companies, followed by Sao Paulo (138) and New York (106).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 46,420 verified decision-maker contacts tracked across these 7,079 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.