Company lists · Data refreshed September 2026

Top 25 Ecommerce customer service platforms based in the United States

Name: Ecommerce customer service platforms based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 1,077 companies tracked

RevenueBase identified 1,077 ecommerce customer service platforms headquartered in the United States as of September 2026 and tracks 35,027 professional contacts across them, including 10,585 with verified work emails. New York is the largest hub.

This list covers ecommerce customer service platforms headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

1,077Companies

35,027Contacts tracked

10,585Verified emails

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The 25 largest ecommerce customer service platforms based in the United States

Ranked by team size

Top 25 of 1,077 ecommerce customer service platforms based in the United States, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to ecommerce customer service platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Klaviyo	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,789 contacts →
	Indirect evidence “Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.” Source: RevenueBase Database · checked Sep 28, 2026
2	Flywheel	Indirect evidence	Baltimore, MD, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,706 contacts →
	Indirect evidence “Flywheel, the commerce arm of Omnicom Media, provides best-in-class service that combines tailored expertise with advanced software solutions to help clients drive incremental…” Source: RevenueBase Database · checked Sep 28, 2026
3	Intercom	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,444 contacts →
	Partial evidence “We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.” Source: RevenueBase Database · checked Sep 28, 2026
4	Bloomreach	Strong evidence	Mountain View, CA, United StatesHQ checked Sep 28, 2026	501-1,000	1,146 contacts →
	Strong evidence “Bloomreach personalizes the customer experience for more than 1,400 global brands through Loomi, its agentic personalization platform.” Source: RevenueBase Database · checked Sep 28, 2026
5	ART Technology Group	Indirect evidence	Cambridge, MA, United StatesHQ checked Sep 28, 2026	501-1,000	1,064 contacts →
	Indirect evidence “ATG (Nasdaq: ARTG) provides the most advanced cross-channel commerce software and services to fuel the growth of the world’s top brands.” Source: RevenueBase Database · checked Sep 28, 2026
6	Iksula	Partial evidence	Oakland, CA, United StatesHQ checked Sep 28, 2026	501-1,000	948 contacts →
	Partial evidence “Iksula is a leading eCommerce solutions provider for brands and retailers globally.” Source: RevenueBase Database · checked Sep 28, 2026
7	ROKT	Partial evidence	New York, United StatesHQ checked Sep 28, 2026	501-1,000	762 contacts →
	Partial evidence “Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most - The Transaction Moment.” Source: RevenueBase Database · checked Sep 28, 2026
8	Talentpop	Partial evidence	Costa Mesa, CA, United StatesHQ checked Sep 28, 2026	501-1,000	747 contacts →
	Partial evidence “TalentPop is a leading Customer Service Management Agency that works with over 500 fast-growing E-Commerce brands to revolutionize their customer service and turn customer service…” Source: RevenueBase Database · checked Sep 28, 2026
9	Bigcommerce	Strong evidence	Austin, TX, United StatesHQ checked Sep 28, 2026	1,001-5,000	746 contacts →
	Strong evidence “BigCommerce, powered by Commerce (Nasdaq: CMRC), is the flexible enterprise ecommerce platform built for growth without compromise.” Source: RevenueBase Database · checked Sep 28, 2026
10	Signifyd	Strong evidence	San Jose, CA, United StatesHQ checked Sep 28, 2026	501-1,000	501 contacts →
	Strong evidence “Signifyd provides an end-to-end Commerce Protection Platform that leverages its Commerce Network to maximize conversion, automate customer experience and eliminate fraud and…” Source: RevenueBase Database · checked Sep 28, 2026
11	Digital River	Partial evidence	Minnetonka, MN, United StatesHQ checked Sep 28, 2026	1,001-5,000	495 contacts →
	Partial evidence “We're proactive partners, providing API-based Cross-Border, Order Management and Ecommerce services to leading enterprise brands.” Source: RevenueBase Database · checked Sep 28, 2026
12	Gorgias	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	201-500	475 contacts →
	Strong evidence “Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries.” Source: RevenueBase Database · checked Sep 28, 2026
13	Amla Commerce Creator Of Artifi And Znode	Strong evidence	Milwaukee, WI, United StatesHQ checked Sep 28, 2026	201-500	408 contacts →
	Strong evidence “Amla Commerce develops ecommerce software platforms.” Source: RevenueBase Database · checked Sep 28, 2026
14	Narvar	Partial evidence	San Mateo, CA, United StatesHQ checked Sep 28, 2026	201-500	374 contacts →
	Partial evidence “Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands-including Sephora, Levi’s, Sonos, Warby Parker, and…” Source: RevenueBase Database · checked Sep 28, 2026
15	Infosys Equinox	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	501-1,000	354 contacts →
	Partial evidence “Infosys Equinox is a digital commerce platform that drives human-centric and memorable omnichannel shopping experiences.” Source: RevenueBase Database · checked Sep 28, 2026
16	Innotrac	Indirect evidence	Johns Creek, GA, United StatesHQ checked Sep 28, 2026	1,001-5,000	354 contacts →
	Indirect evidence “Online retailing is growing fast, far outpacing growth of in-store spending, and is expected only to increase as a percentage of overall spending going forward.” Source: RevenueBase Database · checked Sep 28, 2026
17	Kensium	Partial evidence	Chicago, IL, United StatesHQ checked Sep 28, 2026	201-500	343 contacts →
	Partial evidence “At Kensium, we lead the way in B2B and B2C eCommerce innovation, delivering scalable solutions that drive business growth and competitiveness.” Source: RevenueBase Database · checked Sep 28, 2026
18	Kana Software	Partial evidence	Santa Clara, CA, United StatesHQ checked Sep 28, 2026	501-1,000	307 contacts →
	Partial evidence “KANA understands the value of great Customer Service experiences.” Source: RevenueBase Database · checked Sep 28, 2026
19	Clickatell	Indirect evidence	Downtown Redwood City, CA, United StatesHQ checked Sep 28, 2026	201-500	267 contacts →
	Indirect evidence “We enable businesses to drive engagement, revenue, and loyalty with AI-powered chat commerce.” Source: RevenueBase Database · checked Sep 28, 2026
20	Kustomer	Strong evidence	New York, NY, United StatesHQ checked Sep 28, 2026	201-500	259 contacts →
	Strong evidence “Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction.” Source: RevenueBase Database · checked Sep 28, 2026
21	LOOP	Indirect evidence	Columbus, OH, United StatesHQ checked Sep 28, 2026	201-500	258 contacts →
	Indirect evidence “Commerce should feel effortless.” Source: RevenueBase Database · checked Sep 28, 2026
22	Netomi	Partial evidence	San Mateo, CA, United StatesHQ checked Sep 28, 2026	201-500	241 contacts →
	Partial evidence “Netomi is the enterprise agentic CX platform built for the world's most complex environments.” Source: RevenueBase Database · checked Sep 28, 2026
23	ROUTE	Indirect evidence	Lehi, UT, United StatesHQ checked Sep 28, 2026	201-500	241 contacts →
	Indirect evidence “Route is the leader in the post-purchase experience.” Source: RevenueBase Database · checked Sep 28, 2026
24	REDO	Indirect evidence	Draper, UT, United StatesHQ checked Sep 28, 2026	51-200	237 contacts →
	Indirect evidence “Crush cart abandonment & watch loyalty soar through elevated purchase & post purchase experience - completely free.” Source: RevenueBase Database · checked Sep 28, 2026
25	bik.ai	Partial evidence	Palo Alto, United StatesHQ checked Sep 28, 2026	51-200	236 contacts →
	Partial evidence “Bik.ai is the first agentic AI CRM for eCommerce.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: ecommerce customer service platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names ecommerce customer service platforms.
Partial evidence: Its own public description names part of ecommerce customer service platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name ecommerce customer service platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 1,077 ecommerce customer service platforms based in the United States

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Ecommerce customer service platforms based in the United States at a glance

As of Sep 28, 2026

30.2%Verified-email coverage

32.5Average contacts per company

11-50Median size (employees)

9.7%Largest-city concentration · New York

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

389

11-50

440

51-200

160

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 1,077 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among ecommerce customer service platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “ecommerce customer service platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names ecommerce customer service platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among ecommerce customer service platforms, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 10,585 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Ecommerce customer service platforms by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names ecommerce customer service platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many ecommerce customer service platforms are there based in the United States?

RevenueBase identified 1,077 ecommerce customer service platforms headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Klaviyo, headquartered in Boston, tops this list with the largest team on record.

Which city has the most ecommerce customer service platforms?

New York leads with 104 headquartered companies, followed by San Francisco (45) and Austin (32).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 10,585 verified decision-maker contacts tracked across these 1,077 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.