Company lists · Data refreshed September 2026

Top 25 Ecommerce customer service platforms based in Germany

Name: Ecommerce customer service platforms based in Germany
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 168 companies tracked

RevenueBase identified 168 ecommerce customer service platforms headquartered in Germany as of September 2026 and tracks 4,520 professional contacts across them, including 2,187 with verified work emails. Berlin is the largest hub.

This list covers ecommerce customer service platforms headquartered in Germany, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

168Companies

4,520Contacts tracked

2,187Verified emails

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The 25 largest ecommerce customer service platforms based in Germany

Ranked by team size

Top 25 of 168 ecommerce customer service platforms based in Germany, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to ecommerce customer service platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Commercetools	Partial evidence	München, GermanyHQ checked Sep 28, 2026	501-1,000	585 contacts →
	Partial evidence “commercetools is the leading enterprise commerce platform, helping global businesses increase revenue and performance across every channel.” Source: RevenueBase Database · checked Sep 28, 2026
2	Shopware	Partial evidence	Schöppingen, GermanyHQ checked Sep 28, 2026	201-500	368 contacts →
	Partial evidence “Shopware is the enterprise commerce platform built for B2C brands and B2B organizations that require flexibility, scalability, and strategic control.” Source: RevenueBase Database · checked Sep 28, 2026
3	Spryker	Partial evidence	Berlin, GermanyHQ checked Sep 28, 2026	51-200	275 contacts →
	Partial evidence “Since 2014, Spryker has been enabling sophisticated digital innovation and helping global enterprises differentiate with its composable commerce platform.” Source: RevenueBase Database · checked Sep 28, 2026
4	Intershop Communications	Indirect evidence	Jena, GermanyHQ checked Sep 28, 2026	201-500	221 contacts →
	Indirect evidence “Intershop enables the world’s leading manufacturers and wholesalers to digitalize, transform, and boost their businesses.” Source: RevenueBase Database · checked Sep 28, 2026
5	Scayle Commerce Engine	Strong evidence	Hamburg, GermanyHQ checked Sep 28, 2026	201-500	211 contacts →
	Strong evidence “Get an eCommerce platform that gets you.” Source: RevenueBase Database · checked Sep 28, 2026
6	Plentyone	Partial evidence	Kassel, GermanyHQ checked Sep 28, 2026	201-500	206 contacts →
	Partial evidence “PlentyONE is the E-Commerce ERP Platform that captures the full depth and breadth of the e-commerce value chain, providing brands and retailers everything they need for more…” Source: RevenueBase Database · checked Sep 28, 2026
7	Dr. Schengber & Friends Gmbh	Indirect evidence	Münster, GermanyHQ checked Sep 28, 2026	201-500	120 contacts →
	Indirect evidence “DSaF - Ihre Experten für digitalen Kundenservice.” Source: RevenueBase Database · checked Sep 28, 2026
8	Newstel Worldwide	Partial evidence	Hamburg, GermanyHQ checked Sep 28, 2026	201-500	112 contacts →
	Partial evidence “Newstel Worldwide is a trusted partner to clients across various industries, helping them achieve customer success and grow their businesses through digitally-led customer service…” Source: RevenueBase Database · checked Sep 28, 2026
9	Copecart	Partial evidence	Berlin, GermanyHQ checked Sep 28, 2026	51-200	99 contacts →
	Partial evidence “CopeCart is the ultimate all-in-one platform designed for digital entrepreneurs ready to elevate their business.” Source: RevenueBase Database · checked Sep 28, 2026
10	004 Gmbh	Partial evidence	Aschaffenburg, GermanyHQ checked Sep 28, 2026	51-200	84 contacts →
	Partial evidence “004 GmbH is a privately owned small to medium sized enterprise providing full-service eCommerce services to retailers across Europe from its headquarters in Aschaffenburg, Germany.” Source: RevenueBase Database · checked Sep 28, 2026
11	IP Dynamics Gmbh	Indirect evidence	Hamburg, GermanyHQ checked Sep 28, 2026	51-200	70 contacts →
	Indirect evidence “Kundenservice ist der Schlüssel zu einem nachhaltigen wirtschaftlichen Erfolg und langfristiger Kundenbindung.” Source: RevenueBase Database · checked Sep 28, 2026
12	MATEO	Partial evidence	Berlin, GermanyHQ checked Sep 28, 2026	51-200	59 contacts →
	Partial evidence “Mateo is the omni-channel customer experience powerhouse that empowers local brands and businesses to drive growth through a digital customer lifecycle management.” Source: RevenueBase Database · checked Sep 28, 2026
13	Blackbit Digital Commerce Gmbh	Indirect evidence	Göttingen, GermanyHQ checked Sep 28, 2026	51-200	57 contacts →
	Indirect evidence “We love Digital Commerce.” Source: RevenueBase Database · checked Sep 28, 2026
14	Epages	Partial evidence	Hamburg, GermanyHQ checked Sep 28, 2026	51-200	54 contacts →
	Partial evidence “ePages is the leading provider of cloud-based commerce platforms for small and medium-sized businesses in Europe.” Source: RevenueBase Database · checked Sep 28, 2026
15	PVS Europe	Indirect evidence	Neckarsulm, GermanyHQ checked Sep 28, 2026	501-1,000	51 contacts →
	Indirect evidence “PVS Europe is a full-service fulfillment and e-commerce operations partner for brands and retailers looking to scale across Europe.” Source: RevenueBase Database · checked Sep 28, 2026
16	Smart Commerce SE	Strong evidence	Jena, GermanyHQ checked Sep 28, 2026	51-200	47 contacts →
	Strong evidence “Smart Commerce offers complete services for planning, implementation, operation and optimization of eCommerce platforms.” Source: RevenueBase Database · checked Sep 28, 2026
17	Oxid Esales AG	Partial evidence	Freiburg, GermanyHQ checked Sep 28, 2026	51-200	43 contacts →
	Partial evidence “OXID eSales AG, based in Freiburg Germany, is one of the leading providers of ecommerce solutions.” Source: RevenueBase Database · checked Sep 28, 2026
18	Shopgate	Indirect evidence	Butzbach, GermanyHQ checked Sep 28, 2026	11-50	40 contacts →
	Indirect evidence “Shopgate offers a suite of modern commerce solutions designed to activate the vision of innovative retailers to help them drive in-store traffic, lift revenue and create the…” Source: RevenueBase Database · checked Sep 28, 2026
19	Speed4trade Gmbh	Partial evidence	Altenstadt, GermanyHQ checked Sep 28, 2026	51-200	36 contacts →
	Partial evidence “Speed4Trade – Smart Digital Commerce und Service Platforms Die Speed4Trade GmbH unterstützt Unternehmen, ihre Handels- und Serviceprozesse zu digitalisieren und zu automatisieren.” Source: RevenueBase Database · checked Sep 28, 2026
20	Foobar Agency	Partial evidence	München, GermanyHQ checked Sep 28, 2026	11-50	34 contacts →
	Partial evidence “We are foobar Agency and offer tailored solutions for B2C and B2B eCommerce.” Source: RevenueBase Database · checked Sep 28, 2026
21	Paqato	Indirect evidence	Münster, GermanyHQ checked Sep 28, 2026	11-50	34 contacts →
	Indirect evidence “Die PAQATO After-Sales E-Commerce Solution ist der Wachstumstreiber, der Onlineshops heute für morgen erfolgreich macht.” Source: RevenueBase Database · checked Sep 28, 2026
22	Websale AG	Indirect evidence	Nürnberg, GermanyHQ checked Sep 28, 2026	11-50	32 contacts →
	Indirect evidence “Leistungsstarke Onlineshop-Software als SaaS – entwickelt für B2B- und B2C-Unternehmen, die im E-Commerce wachsen wollen.” Source: RevenueBase Database · checked Sep 28, 2026
23	Brickfox Multichannel Ecommerce	Indirect evidence	Coesfeld, GermanyHQ checked Sep 28, 2026	11-50	28 contacts →
	Indirect evidence “Wer wir sind: Die brickfox GmbH mit Sitz in Stuttgart zählt zu den führenden Unternehmen für E-Commerce Solutions.” Source: RevenueBase Database · checked Sep 28, 2026
24	HIVE	Indirect evidence	Berlin, GermanyHQ checked Sep 28, 2026	201-500	28 contacts →
	Indirect evidence “Hive seamlessly combines powerful technology with a network of leading operations providers: saving commerce brands on average 17% on costs and generating up to 24% revenue uplift.” Source: RevenueBase Database · checked Sep 28, 2026
25	Splendid Internet Gmbh	Indirect evidence	Kiel, GermanyHQ checked Sep 28, 2026	11-50	21 contacts →
	Indirect evidence “We advise you comprehensively and develop the ideal strategies for your online shop together with you.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: ecommerce customer service platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names ecommerce customer service platforms.
Partial evidence: Its own public description names part of ecommerce customer service platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name ecommerce customer service platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 168 ecommerce customer service platforms based in Germany

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Ecommerce customer service platforms based in Germany at a glance

As of Sep 28, 2026

48.4%Verified-email coverage

26.9Average contacts per company

11-50Median size (employees)

11.9%Largest-city concentration · Berlin

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

Email recency for this list is measured worldwide rather than for Germany, so it is reported there. Company counts and contact totals on this page are exact for Germany, over 168 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among ecommerce customer service platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Germany whose own description of what they do matches “ecommerce customer service platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names ecommerce customer service platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among ecommerce customer service platforms, and records with no verified work email. Companies headquartered outside Germany are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 2,187 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names ecommerce customer service platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many ecommerce customer service platforms are there based in Germany?

RevenueBase identified 168 ecommerce customer service platforms headquartered in Germany as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Commercetools, headquartered in Munchen, tops this list with the largest team on record.

Which city has the most ecommerce customer service platforms?

Berlin leads with 20 headquartered companies, followed by Hamburg (20) and Koln (6).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 2,187 verified decision-maker contacts tracked across these 168 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.