Company lists · Data refreshed September 2026

Top 25 Ecommerce customer service platforms based in London, United Kingdom

Name: Ecommerce customer service platforms based in London, United Kingdom
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 142 companies tracked

RevenueBase identified 142 ecommerce customer service platforms headquartered in London, United Kingdom as of September 2026 and tracks 3,105 professional contacts across them, including 810 with verified work emails. Across the United Kingdom, London is the largest hub for this category.

This list covers ecommerce customer service platforms headquartered in London, United Kingdom, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

142Companies

3,105Contacts tracked

810Verified emails

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The 25 largest ecommerce customer service platforms based in London, United Kingdom

Ranked by team size

Top 25 of 142 ecommerce customer service platforms based in London, United Kingdom, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to ecommerce customer service platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	VTEX	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	1,001-5,000	1,308 contacts →
	Partial evidence “VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and…” Source: RevenueBase Database · checked Sep 28, 2026
2	VENDA	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	201-500	225 contacts →
	Indirect evidence “Venda is one of the world’s leading innovators and providers of digital commerce solutions, leveraged by almost 100 manufacturers and retailers to deliver a consistent brand…” Source: RevenueBase Database · checked Sep 28, 2026
3	shopper.com	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	n/a	151 contacts →
	Partial evidence “Shopper.com provides creators with tools and APIs for enabling commerce across all platforms.” Source: RevenueBase Database · checked Sep 28, 2026
4	BSS Commerce	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	201-500	93 contacts →
	Indirect evidence “BSS Commerce is a global All-in-One E-Commerce Solutions Agency that combines enterprise expertise with startup agility to deliver measurable results.” Source: RevenueBase Database · checked Sep 28, 2026
5	Williams Commerce	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	51-200	74 contacts →
	Partial evidence “Established in 2009, Williams Commerce is a ecommerce agency focused on Building, Optimising and Growing ecommerce brands.” Source: RevenueBase Database · checked Sep 28, 2026
6	Digitalgenius	Strong evidence	London, United KingdomHQ checked Sep 28, 2026	51-200	70 contacts →
	Strong evidence “DigitalGenius allows online retailers and ecommerce brands to fully resolve customer service queries using the power of AI and automation.” Source: RevenueBase Database · checked Sep 28, 2026
7	Ebusiness Guru	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	51-200	32 contacts →
	Indirect evidence “Ebusiness Guru is one of the leading multi channel solutions catering to companies from a wide range of industries.” Source: RevenueBase Database · checked Sep 28, 2026
8	Vyper Industries Limited	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	32 contacts →
	Partial evidence “VYPER was originally established in 2010 and provides ecommerce trading solutions to brands all over the world ranging from digital marketing support to warehousing/logistics.” Source: RevenueBase Database · checked Sep 28, 2026
9	cloud.iq	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	23 contacts →
	Partial evidence “Ecommerce is tougher than ever.” Source: RevenueBase Database · checked Sep 28, 2026
10	Grozeo UK	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	15 contacts →
	Indirect evidence “Grozeo UK – Free Website Builder & E-Commerce Services Grozeo empowers UK retailers with free website builder tools and free e-commerce services, making it easy to go digital.” Source: RevenueBase Database · checked Sep 28, 2026
11	Appamondo	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	14 contacts →
	Partial evidence “Customer service has never been more important.” Source: RevenueBase Database · checked Sep 28, 2026
12	B2B Wave	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	1-10	12 contacts →
	Partial evidence “B2B Wave is a user-friendly and powerful B2B eCommerce software for brands, wholesale distributors, and drop-shipping suppliers looking to branch out online.” Source: RevenueBase Database · checked Sep 28, 2026
13	Westum	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	51-200	12 contacts →
	Indirect evidence “Westum is a full service agency entirely focused on E.Commerce.” Source: RevenueBase Database · checked Sep 28, 2026
14	Spell & Sell	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	12 contacts →
	Indirect evidence “Providing data-driven, scalable e-commerce to help your online business grow.” Source: RevenueBase Database · checked Sep 28, 2026
15	Parla Retail	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	1-10	12 contacts →
	Partial evidence “Parla Retail's 1-to-1 Live Commerce software redefines how retailers engage with online customers by offering their in-store experience online.” Source: RevenueBase Database · checked Sep 28, 2026
16	Molin AI	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	1-10	12 contacts →
	Partial evidence “Setting new standards for eCommerce support, Molin AI provides the most accurate AI chatbot available.” Source: RevenueBase Database · checked Sep 28, 2026
17	ecomstores.com	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	12 contacts →
	Partial evidence “We Provide Entrepreneurs With Ecommerce Stores To Help Them Grow!” Source: RevenueBase Database · checked Sep 28, 2026
18	Primis CX	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	1-10	11 contacts →
	Partial evidence “To provide the infrastructure, intelligence, and integration that brands need to sell anywhere, ship everywhere, and satisfy every customer, making global commerce feel as simple…” Source: RevenueBase Database · checked Sep 28, 2026
19	Octocom	Strong evidence	London, United KingdomHQ checked Sep 28, 2026	51-200	10 contacts →
	Strong evidence “Octocom is an AI customer support platform for e-commerce stores, automating customer support for routine tasks and freeing your team to handle only exceptional cases.” Source: RevenueBase Database · checked Sep 28, 2026
20	recommend.pro	Strong evidence	London, United KingdomHQ checked Sep 28, 2026	51-200	10 contacts →
	Strong evidence “RECOMMEND is personalisation and 360º marketing platform for eCommerce businesses.” Source: RevenueBase Database · checked Sep 28, 2026
21	Sellavi Global	Partial evidence	London, United KingdomHQ checked Sep 28, 2026	51-200	8 contacts →
	Partial evidence “Sellavi is a global e-commerce platform that was made to help bring your business to a whole new level.” Source: RevenueBase Database · checked Sep 28, 2026
22	Own-Kind	Strong evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	8 contacts →
	Strong evidence “Own-Kind is a Customer Engagement platform for Retail & E-commerce.” Source: RevenueBase Database · checked Sep 28, 2026
23	Askflow AI	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	11-50	8 contacts →
	Indirect evidence “Welcome to Askflow AI!” Source: RevenueBase Database · checked Sep 28, 2026
24	OODE	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	1-10	8 contacts →
	Indirect evidence “Welcome to Oode!” Source: RevenueBase Database · checked Sep 28, 2026
25	Replyco	Indirect evidence	London, United KingdomHQ checked Sep 28, 2026	1-10	5 contacts →
	Indirect evidence “One INBOX.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: ecommerce customer service platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names ecommerce customer service platforms.
Partial evidence: Its own public description names part of ecommerce customer service platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name ecommerce customer service platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 142 ecommerce customer service platforms based in London, United Kingdom

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Ecommerce customer service platforms based in London, United Kingdom at a glance

As of Sep 28, 2026

26.1%Verified-email coverage

21.9Average contacts per company

11-50Median size (employees)

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

Email recency for this list is measured across the whole United Kingdom list rather than for London, so it is reported there. Company counts and contact totals on this page are exact for London, over 142 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among ecommerce customer service platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in London, United Kingdom whose own description of what they do matches “ecommerce customer service platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names ecommerce customer service platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among ecommerce customer service platforms, and records with no verified work email. Companies headquartered outside London are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 810 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names ecommerce customer service platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many ecommerce customer service platforms are there based in London, United Kingdom?

RevenueBase identified 142 ecommerce customer service platforms headquartered in London, United Kingdom as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

VTEX, headquartered in London, tops this list with the largest team on record.

Which city in the United Kingdom has the most ecommerce customer service platforms?

London leads the United Kingdom with 142 headquartered companies, followed by Manchester (17) and Birmingham (11).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 810 verified decision-maker contacts tracked across these 142 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.