Company lists · Data refreshed September 2026

Top 23 Customer service AI analytics companies based in Boston, United States

Name: Customer service AI analytics companies based in Boston, United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 61 companies tracked

RevenueBase identified 61 company matches for customer service AI analytics companies associated with Boston, United States as of September 2026 and tracks 2,044 professional contacts across them, including 636 with verified work emails. Across the United States, New York is the largest hub for this category (290 companies); Boston has 61.

This list covers company matches for customer service AI analytics companies associated with Boston, United States, found by RevenueBase SmartSearch using the meaning of business descriptions in its company graph at Exact. Ranked by professionals tracked, largest first. Rows show recorded descriptions where available, Exact search membership and the snapshot date. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase SmartSearch · Exact Recorded Sep 28, 2026 How this list was built

61Companies

2,044Contacts tracked

636Verified emails

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The 23 largest customer service AI analytics companies based in Boston, United States

Ranked by team size

Top 23 of 61 company matches for customer service AI analytics companies based in Boston, United States, ordered by professional contacts tracked in RevenueBase, largest first. Recorded Sep 28, 2026. The RevenueBase SmartSearch column shows Exact match membership in this saved search. Click a contact count to view that company's people. Totals use company locations recorded by RevenueBase; the displayed preview is a smaller selection.
#	Company	RevenueBase SmartSearch	Headquarters	Employees	Contacts
1	Validity INC	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	201-500	345 contacts →
	Exact match “Validity created the AI platform behind the world's most successful email programs.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
2	Drift, A Salesloft Company	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	501-1,000	163 contacts →
	Exact match “Drift®, the buyer experience and Conversational AI company, inspires businesses to create more engaging customer experiences, one conversation at a time.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
3	Tcognition	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	51-200	158 contacts →
	Exact match “tCognition, Inc.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
4	POSH	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	51-200	134 contacts →
	Exact match “Posh is the operational AI layer for financial institutions - a unified platform that serves both customers and employees.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
5	Aivo From Engageware	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	51-200	84 contacts →
	Exact match “Aivo’s AI customer agents are the most-used in regulated industries, orchestrating end-to-end journeys that help customers reach the right outcome faster while lowering costs…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
6	Cogito Corp	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	201-500	84 contacts →
	Exact match “Cogito combines Emotion and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents, gives supervisors visibility into…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
7	Perch Insights	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	11-50	45 contacts →
	Exact match “Customer Experience (CX) leaders are constantly in reactive mode, but Perch empowers them with data-driven insights to work proactively, leading to progressively better business…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
8	NPS Prism	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	201-500	39 contacts →
	Exact match “NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
9	Graph8	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	11-50	32 contacts →
	Exact match “graph8 is the autonomous revenue system for B2B teams.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
10	Motivemetrics	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	11-50	30 contacts →
	Exact match “MotiveMetrics helps advertisers understand and influence the machine intelligence shaping modern customer acquisition.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
11	S2n Health	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	11-50	29 contacts →
	Exact match “S2N Health empowers medtech success with AI-driven, expert-curated market intelligence.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
12	Roojoom	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	11-50	28 contacts →
	Exact match “Roojoom is a SaaS technology company helping businesses of all sizes improve productivity and customer experience with AI-powered products built for anyone to use.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
13	Shiftcoach By Tori	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	11-50	27 contacts →
	Exact match “Helping Hospitality Teams Perform at Their Best: At ShiftCoach, we use AI to help hospitality businesses improve customer interactions in real time.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
14	Vocadian	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	1-10	22 contacts →
	Exact match “Vocadian revolutionizes workforce safety, wellness, and productivity with its voice AI-powered B2B SaaS platform, seamlessly embedded into day-to-day workflows.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
15	Luminoso Technologies, Inc. From Cemantica	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	51-200	20 contacts →
	Exact match “Luminoso is now part of Cemantica's Journey Value Management Platform, providing AI-powered experience insights.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
16	Crimson Hexagon	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	201-500	19 contacts →
	Exact match “Crimson Hexagon helps global brands better understand their consumers.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
17	Wellesley Cove Group	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	11-50	14 contacts →
	Exact match “Wellesley Cove Group is an AI transformation and management consulting firm that helps organizations turn data, workflows, and emerging technology into measurable business…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
18	Trust Insights	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	1-10	5 contacts →
	Exact match “Trust Insights: Your expert partner in strategy, turning data into decisions and AI into action.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
19	Fast Medical AI	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	1-10	3 contacts →
	Exact match “Fast Medical AI, Inc.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
20	Chipbrain	Exact match	Boston, United StatesHQ recorded Sep 28, 2026	11-50	2 contacts →
	Exact match “ChipBrain is an easy-to-use call analyzer that integrates with Zoom, Hubspot, RingCentral, and more.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
21	Bummock AI	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	1-10	2 contacts →
	Exact match “Bummock uses generative AI and NLP technologies to empower executives and stakeholders to make critical business decisions in minutes, not months, significantly mitigating their…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
22	Findable Consulting	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	1-10	1 contacts →
	Exact match “What we Do: We do data mining of Marketing Automation and Listening Platforms and web logs and then use Predictive Analytics and Machine Learning to build Customer LifeCycle…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
23	Trendigm	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	1-10	1 contacts →
	Exact match “Unlock the full potential of AI with Trendigm, your partner in innovation.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase

RevenueBase SmartSearch

Describe a niche business in your own words. RevenueBase SmartSearch compares the meaning of your description with company business descriptions compiled in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit.

This list uses Exact for “customer service AI analytics companies”. Each Exact match badge shows membership in that saved search; it is not an individual similarity score or a service-quality rating. Recorded descriptions are shown where available.

Showing 23 of 61 customer service AI analytics companies based in Boston, United States

See the full list, filter by size, metro and specialty, and access 636 tracked professional contacts with verified work emails. Direct dials are available where recorded.

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Customer service AI analytics companies based in Boston, United States at a glance

As of Sep 28, 2026

31.1%Verified-email coverage

33.5Average contacts per company

11-50Median size (employees)

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

Email recency for this list is measured across the whole United States list rather than for Boston, so it is reported there. Company counts and contact totals on this page are exact for Boston, over 61 companies.

How this list was built

The recorded descriptions help you assess these company matches. Check a company’s website for its current services and locations.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies: Company records associated with Boston, United States whose business descriptions match “customer service AI analytics companies” by meaning at the Exact setting. Descriptions are compiled in the RevenueBase company graph from public websites, profiles and company information where available; they are not guaranteed quotations from the company's website.
RevenueBase SmartSearch: Describe a niche company in your own words to find businesses by meaning. Exact, Similar, Related and Broad control the breadth of RevenueBase SmartSearch. This saved list uses Exact. Each row's Exact match badge shows inclusion in that search, not an individual score or a service-quality judgment.
Public preview: The public preview omits records without a verified work email. Where headquarters information is recorded, preview rows are also filtered to this page’s location. Dataset totals and geographic summaries describe the full matched records before these preview filters.
Match quality: RevenueBase's August 25, 2026 study assessed 4,198 description/company pairs across matching settings. The publisher reports 86% good or better at Exact. This evaluates the method across queries; it does not audit this individual list. Recorded company descriptions, where available, help you judge each match yourself. Read the full methodology: how the lists are built and what the study measures.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every displayed company carries at least one verified work email. RevenueBase tracks 636 professional contacts with verified work emails across the full matched dataset. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Record context: Company records and descriptions can change. Check the company's website for its current services and locations.

Customer service AI analytics companies by metro in the United States

Frequently asked

What is RevenueBase SmartSearch?

RevenueBase SmartSearch finds niche companies by the meaning of their business descriptions in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit your description. This list uses Exact for “customer service AI analytics companies”; each Exact match badge shows search membership, not an individual similarity or quality score.

How many customer service AI analytics companies are there based in Boston, United States?

RevenueBase identified 61 company matches for customer service AI analytics companies associated with Boston, United States as of September 2026, using the meaning of business descriptions at Exact. This is the recorded matched set in the RevenueBase company graph.

What is the largest company on this list?

Validity INC tops the displayed preview by professional contacts tracked in RevenueBase. Recorded headquarters appear in the company rows.

Which city in the United States has the most customer service AI analytics companies?

New York leads the United States with 290 company records, followed by San Francisco (271) and Austin (112). Boston has 61.

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work limited free results with 500 credits to start. Upgrading provides access to the 636 professional contacts with verified work emails tracked across these 61 companies; direct dials are available where recorded.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.