Company lists · Data refreshed September 2026

Top 25 Customer satisfaction research firms based in the United Kingdom

Name: Customer satisfaction research firms based in the United Kingdom
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 19, 2026 114 companies tracked

RevenueBase identified 114 customer satisfaction research firms headquartered in the United Kingdom as of September 2026 and tracks 1,103 professional contacts across them, including 248 with verified work emails. London is the largest hub.

This list covers customer satisfaction research firms headquartered in the United Kingdom, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 19, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 19, 2026 86% judged on-target in blind review

114Companies

1,103Contacts tracked

248Verified emails

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The 25 largest customer satisfaction research firms based in the United Kingdom

Ranked by team size

Top 25 of 114 customer satisfaction research firms based in the United Kingdom, ranked by team size, largest first. Data refreshed Sep 19, 2026. RevenueBase Smart Search rates how each company's information relates to customer satisfaction research firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Confirmit	Indirect evidence	London, United KingdomHQ checked Sep 19, 2026	501-1,000	96 contacts →
	Indirect evidence “Confirmit is now a Press Ganey company.” Source: RevenueBase Database · checked Sep 19, 2026
2	Mystery Shoppers LTD	Strong evidence	London, United KingdomHQ checked Sep 19, 2026	51-200	71 contacts →
	Strong evidence “Mystery Shoppers Ltd are specialists in mystery shopping, customer satisfaction and employee engagement research.” Source: RevenueBase Database · checked Sep 19, 2026
3	Retail Active	Indirect evidence	Wokingham, United KingdomHQ checked Sep 19, 2026	11-50	52 contacts →
	Indirect evidence “Welcome to Retail Active.” Source: RevenueBase Database · checked Sep 19, 2026
4	Watermelon	Partial evidence	London, United KingdomHQ checked Sep 19, 2026	51-200	36 contacts →
	Partial evidence “Watermelon is a Voice of the Customer (VoC) company.” Source: RevenueBase Database · checked Sep 19, 2026
5	Market Intelligence International	Indirect evidence	London, United KingdomHQ checked Sep 19, 2026	51-200	35 contacts →
	Indirect evidence “Market Intelligence International (Marketii) is a trusted advisor to the world’s leading organizations in technology, medical devices, and consumer products.” Source: RevenueBase Database · checked Sep 19, 2026
6	Resolvable	Partial evidence	London, United KingdomHQ checked Sep 19, 2026	11-50	28 contacts →
	Partial evidence “Our customer service outsourcing and software solutions create happier customers, happier customer service agents, and save you money.” Source: RevenueBase Database · checked Sep 19, 2026
7	The People Experience HUB	Indirect evidence	Towcester, United KingdomHQ checked Sep 19, 2026	1-10	14 contacts →
	Indirect evidence “Our tech-led, human approach will help you to get the most from employeed feedback, deliver an outstanding people experience and ignite employee engagement.” Source: RevenueBase Database · checked Sep 19, 2026
8	Wirral Sensory Services	Partial evidence	Wirral, United KingdomHQ checked Sep 19, 2026	11-50	13 contacts →
	Partial evidence “Wirral Sensory Services (WSS) is an independent consumer research company specialising in sensory and product testing for the food, beverage, pet, toiletries and household goods…” Source: RevenueBase Database · checked Sep 19, 2026
9	Qrowdsy	Indirect evidence	London, United KingdomHQ checked Sep 19, 2026	11-50	13 contacts →
	Indirect evidence “At Qrowdsy, we help the world's leading companies to access hard-to-reach data insights from niche industry experts and consumer groups using bespoke, tailor-made surveys and…” Source: RevenueBase Database · checked Sep 19, 2026
10	Investor In Customers LTD	Partial evidence	Dorking, United KingdomHQ checked Sep 19, 2026	11-50	13 contacts →
	Partial evidence “Investor in Customers (IIC) are the Customer Experience, Employee Experience, and Consumer Duty measurement and evidencing experts.” Source: RevenueBase Database · checked Sep 19, 2026
11	The Survey Initiative	Partial evidence	Manningtree, United KingdomHQ checked Sep 19, 2026	1-10	12 contacts →
	Partial evidence “A dedicated employee research organisation.” Source: RevenueBase Database · checked Sep 19, 2026
12	Survey Solutions Limited	Partial evidence	Teddington, United KingdomHQ checked Sep 19, 2026	11-50	11 contacts →
	Partial evidence “At Survey Solutions we are passionate about helping our clients to develop their organisations and improve the engagement of their people because we believe that customers’ and…” Source: RevenueBase Database · checked Sep 19, 2026
13	Service Monitor	Partial evidence	Berkhamsted, United KingdomHQ checked Sep 19, 2026	11-50	10 contacts →
	Partial evidence “Service Monitor helps businesses understand what their customers actually experience.” Source: RevenueBase Database · checked Sep 19, 2026
14	Service Scan Evaluations LTD	Indirect evidence	St. Albans, United KingdomHQ checked Sep 19, 2026	1-10	10 contacts →
	Indirect evidence “Service Scan Evaluations was launched in 1996 by the founder directors of its sister company Progressive Training – a leading provider of technical and professional training to…” Source: RevenueBase Database · checked Sep 19, 2026
15	FLOOD	Partial evidence	London, United KingdomHQ checked Sep 19, 2026	1-10	8 contacts →
	Partial evidence “Market research is a competitive activity.” Source: RevenueBase Database · checked Sep 19, 2026
16	Beehive Research Limited	Strong evidence	Tonbridge, United KingdomHQ checked Sep 19, 2026	1-10	7 contacts →
	Strong evidence “Beehive Research is a customer experience and insight agency for organisations looking for clearer customer understanding and better business decisions.” Source: RevenueBase Database · checked Sep 19, 2026
17	Customerwise LTD	Partial evidence	Exeter, United KingdomHQ checked Sep 19, 2026	1-10	7 contacts →
	Partial evidence “Customerwise helps B2C and B2B businesses compete more effectively by providing them with better information and insights.” Source: RevenueBase Database · checked Sep 19, 2026
18	Customer Whisperers Limited	Partial evidence	Chirk, United KingdomHQ checked Sep 19, 2026	1-10	7 contacts →
	Partial evidence “We bring to life your customer service aspirations.” Source: RevenueBase Database · checked Sep 19, 2026
19	Promising Outcomes	Partial evidence	London, United KingdomHQ checked Sep 19, 2026	11-50	7 contacts →
	Partial evidence “Customer, Supplier and Employee relationships can make or break your business and those that keep pace with changing expectations prosper better than others.” Source: RevenueBase Database · checked Sep 19, 2026
20	Customersure	Partial evidence	Newcastle Upon Tyne, United KingdomHQ checked Sep 19, 2026	11-50	6 contacts →
	Partial evidence “CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support.” Source: RevenueBase Database · checked Sep 19, 2026
21	Inside Tracks Research LTD	Partial evidence	Ashby De La Zouch, United KingdomHQ checked Sep 19, 2026	1-10	6 contacts →
	Partial evidence “InsideTracks is owned and managed by Tim Sturla, a member and diploma holder with both the Chartered Institute of Marketing and Market Research Society, and a Marketing degree…” Source: RevenueBase Database · checked Sep 19, 2026
22	99 Ventures LTD	Indirect evidence	London, United KingdomHQ checked Sep 19, 2026	1-10	6 contacts →
	Indirect evidence “Since 2011, 99 Ventures has provided consumer insight platforms linking companies and people to help improve the future of products and services worldwide.” Source: RevenueBase Database · checked Sep 19, 2026
23	Feed IT Back	Partial evidence	Surrey, United KingdomHQ checked Sep 19, 2026	11-50	6 contacts →
	Partial evidence “Know what your customers think about you, everywhere, all the time.” Source: RevenueBase Database · checked Sep 19, 2026
24	Customer Thermometer	Strong evidence	Brighton, United KingdomHQ checked Sep 19, 2026	11-50	5 contacts →
	Strong evidence “Customer Thermometer is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates.” Source: RevenueBase Database · checked Sep 19, 2026
25	Customer Start	Partial evidence	Cardiff, United KingdomHQ checked Sep 19, 2026	11-50	5 contacts →
	Partial evidence “Better Experiences = Better World At Customer Start, we're your dedicated partner in all things customer-related.” Source: RevenueBase Database · checked Sep 19, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer satisfaction research firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer satisfaction research firms.
Partial evidence: Its own public description names part of customer satisfaction research firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer satisfaction research firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 114 customer satisfaction research firms based in the United Kingdom

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Customer satisfaction research firms based in the United Kingdom at a glance

As of Sep 19, 2026

22.5%Verified-email coverage

9.7Average contacts per company

1-10Median size (employees)

34.2%Largest-city concentration · London

Sep 19, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

501-1,000

Email recency for this list is measured worldwide rather than for United Kingdom, so it is reported there. Company counts and contact totals on this page are exact for United Kingdom, over 114 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer satisfaction research firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United Kingdom whose own description of what they do matches “customer satisfaction research firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer satisfaction research firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer satisfaction research firms, and records with no verified work email. Companies headquartered outside United Kingdom are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 248 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 19, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer satisfaction research firms by metro

Customer satisfaction research firms in London39

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer satisfaction research firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer satisfaction research firms are there based in the United Kingdom?

RevenueBase identified 114 customer satisfaction research firms headquartered in the United Kingdom as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Confirmit, headquartered in London, tops this list with the largest team on record.

Which city has the most customer satisfaction research firms?

London leads with 39 headquartered companies, followed by Bristol (3) and Cardiff (3).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 248 verified decision-maker contacts tracked across these 114 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 19, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.