Company lists · Data refreshed September 2026

Top 25 Customer satisfaction research firms based in France

Name: Customer satisfaction research firms based in France
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 19, 2026 57 companies tracked

RevenueBase identified 57 customer satisfaction research firms headquartered in France as of September 2026 and tracks 1,321 professional contacts across them, including 277 with verified work emails. Paris is the largest hub.

This list covers customer satisfaction research firms headquartered in France, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 19, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 19, 2026 86% judged on-target in blind review

57Companies

1,321Contacts tracked

277Verified emails

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The 25 largest customer satisfaction research firms based in France

Ranked by team size

Top 25 of 57 customer satisfaction research firms based in France, ranked by team size, largest first. Data refreshed Sep 19, 2026. RevenueBase Smart Search rates how each company's information relates to customer satisfaction research firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	BVA	Indirect evidence	Paris, FranceHQ checked Sep 19, 2026	10001+	543 contacts →
	Indirect evidence “In our world of rapid change, the need for reliable information to make confident decisions has never been greater.” Source: RevenueBase Database · checked Sep 19, 2026
2	Qualimetrie	Indirect evidence	Villeneuve-d’ascq, FranceHQ checked Sep 19, 2026	51-200	214 contacts →
	Indirect evidence “Qualimetrie est LE cabinet d’études marketing spécialisé dans le management de l’expérience clients.” Source: RevenueBase Database · checked Sep 19, 2026
3	LE Sphinx	Indirect evidence	Chavanod - Annecy, FranceHQ checked Sep 19, 2026	51-200	86 contacts →
	Indirect evidence “Référence depuis 40 ans dans le domaine des enquêtes et de l’analyse de données, Le Sphinx propose une suite de logiciels utilisés par des milliers de professionnels dans tous les…” Source: RevenueBase Database · checked Sep 19, 2026
4	Vocaza	Partial evidence	Avignon, FranceHQ checked Sep 19, 2026	11-50	36 contacts →
	Partial evidence “Vocaza spécialiste des solutions d'enquêtes et de mesure de la satisfaction.” Source: RevenueBase Database · checked Sep 19, 2026
5	Diduenjoy	Partial evidence	Paris, FranceHQ checked Sep 19, 2026	11-50	36 contacts →
	Partial evidence “Diduenjoy combines intelligence, creativity, and expertise with cutting-edge technology to set a new standard in the Voice of the Customer, turning insights into meaningful…” Source: RevenueBase Database · checked Sep 19, 2026
6	The BVA Family	Indirect evidence	Paris, FranceHQ checked Sep 19, 2026	501-1,000	33 contacts →
	Indirect evidence “The BVA Family is an international leader in insight, data & analytics, consulting, and quality monitoring SaaS.” Source: RevenueBase Database · checked Sep 19, 2026
7	INIT	Partial evidence	Ivry-sur-seine, FranceHQ checked Sep 19, 2026	11-50	31 contacts →
	Partial evidence “Institut d’études marketing INIT, créé en 1995, expert dans la valorisation du capital client (satisfaction client et fidélité).” Source: RevenueBase Database · checked Sep 19, 2026
8	Feedier	Partial evidence	Lille, FranceHQ checked Sep 19, 2026	11-50	28 contacts →
	Partial evidence “Your customer feedback comes from everywhere-from surveys, online reviews, call center transcripts, and CRM data.” Source: RevenueBase Database · checked Sep 19, 2026
9	People VOX	Indirect evidence	Toulouse, FranceHQ checked Sep 19, 2026	11-50	27 contacts →
	Indirect evidence “PeopleVox, especialistas en la gestión integral de la satisfacción.” Source: RevenueBase Database · checked Sep 19, 2026
10	Techni'sens	Indirect evidence	La Rochelle, FranceHQ checked Sep 19, 2026	11-50	27 contacts →
	Indirect evidence “Curieux du monde et des individus, nous vous aidons à comprendre plus facilement vos clients afin de répondre parfaitement à leurs attentes.” Source: RevenueBase Database · checked Sep 19, 2026
11	Qualitelis	Strong evidence	Boulogne-Billancourt, FranceHQ checked Sep 19, 2026	11-50	24 contacts →
	Strong evidence “Qualitelis.com is a French company specialized in online satisfaction measure (customers & employees).” Source: RevenueBase Database · checked Sep 19, 2026
12	Satisfactory FR	Indirect evidence	Levallois-perret, FranceHQ checked Sep 19, 2026	11-50	21 contacts →
	Indirect evidence “SatisFactory, experts in feedback management & Specialists in setting up live feedback barometers and NPS surveys.” Source: RevenueBase Database · checked Sep 19, 2026
13	Actionable	Strong evidence	Paris, FranceHQ checked Sep 19, 2026	1-10	19 contacts →
	Strong evidence “Actionable is a startup specialized in predictive analysis of customer satisfaction through artificial intelligence.” Source: RevenueBase Database · checked Sep 19, 2026
14	Praxis	Indirect evidence	Tassin, FranceHQ checked Sep 19, 2026	11-50	18 contacts →
	Indirect evidence “Praxis est un institut d'études spécialiste des enquêtes clients en BtoB.” Source: RevenueBase Database · checked Sep 19, 2026
15	Orphée Diffusion Conseil	Indirect evidence	Suresnes, FranceHQ checked Sep 19, 2026	11-50	17 contacts →
	Indirect evidence “Orphée est une société d’études Qualité dans la mesure de l'Expérience Client située à Suresnes (92) depuis 1983.” Source: RevenueBase Database · checked Sep 19, 2026
16	Cliking	Partial evidence	Montreuil, FranceHQ checked Sep 19, 2026	11-50	15 contacts →
	Partial evidence “CLIKING est une startup qui a pour objectif d’aider les entreprises à piloter la satisfaction client grâce à des enquêtes de satisfaction réalisées à chaud sur tablette tactile ou…” Source: RevenueBase Database · checked Sep 19, 2026
17	Squada	Indirect evidence	Rennes, FranceHQ checked Sep 19, 2026	11-50	9 contacts →
	Indirect evidence “Squada, à l'écoute des opinions.” Source: RevenueBase Database · checked Sep 19, 2026
18	AIKOZ	Indirect evidence	Paris, FranceHQ checked Sep 19, 2026	11-50	8 contacts →
	Indirect evidence “Grâce à la plateforme Aikoz découvrez les véritables problématiques de vos clients et prenez les bonnes décisions.” Source: RevenueBase Database · checked Sep 19, 2026
19	Excel Place	Partial evidence	Paris, FranceHQ checked Sep 19, 2026	1-10	8 contacts →
	Partial evidence “Improve efficiency through customer responsiveness" No matter the ownership structure, affiliations or size of your establishment, you might have wondered how to:* Evaluate your…” Source: RevenueBase Database · checked Sep 19, 2026
20	Cocedal Conseil	Indirect evidence	Paris, FranceHQ checked Sep 19, 2026	1-10	5 contacts →
	Indirect evidence “Cocedal conseil est un institut d'études marketing indépendant, créé en 1992, spécialisé dans les études qualitatives et quantitatives, et la formation en Relation clients.” Source: RevenueBase Database · checked Sep 19, 2026
21	Peopleknow	Partial evidence	Lille, FranceHQ checked Sep 19, 2026	11-50	4 contacts →
	Partial evidence “Founded in 2018, PeopleKnow has as our main mission to develop our SAAS survey product as the best experience for customers and employees worldwide.” Source: RevenueBase Database · checked Sep 19, 2026
22	Mediastat	Partial evidence	Courbevoie, FranceHQ checked Sep 19, 2026	1-10	4 contacts →
	Partial evidence “Mise en place des études et sondages Vous voulez mettre en place une étude pour mesurer des kpi's, la satisfaction de vos clients, prévenir l'attrition, tester un nouveau produit…” Source: RevenueBase Database · checked Sep 19, 2026
23	Serkal	Partial evidence	Angers, FranceHQ checked Sep 19, 2026	1-10	3 contacts →
	Partial evidence “Serkal est une entreprise française spécialisée dans l’évaluation de la satisfaction clientèle, par le biais de visites mystères, études qualitatives (focus group, entretiens…” Source: RevenueBase Database · checked Sep 19, 2026
24	Advent Consulting	Partial evidence	Asnières-sur-seine, FranceHQ checked Sep 19, 2026	1-10	2 contacts →
	Partial evidence “Advent est un cabinet d'études marketing spécialisé dans la mesure de la performance, de l'image et de la satisfaction.” Source: RevenueBase Database · checked Sep 19, 2026
25	Ferlab Marketing	Indirect evidence	Wambrechies, FranceHQ checked Sep 19, 2026	1-10	2 contacts →
	Indirect evidence Source: RevenueBase Database · checked Sep 19, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer satisfaction research firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer satisfaction research firms.
Partial evidence: Its own public description names part of customer satisfaction research firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer satisfaction research firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 57 customer satisfaction research firms based in France

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Customer satisfaction research firms based in France at a glance

As of Sep 19, 2026

21.0%Verified-email coverage

23.2Average contacts per company

1-10Median size (employees)

24.6%Largest-city concentration · Paris

Sep 19, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

501-1,000

10001+

Email recency for this list is measured worldwide rather than for France, so it is reported there. Company counts and contact totals on this page are exact for France, over 57 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer satisfaction research firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in France whose own description of what they do matches “customer satisfaction research firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer satisfaction research firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer satisfaction research firms, and records with no verified work email. Companies headquartered outside France are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 277 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 19, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer satisfaction research firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer satisfaction research firms are there based in France?

RevenueBase identified 57 customer satisfaction research firms headquartered in France as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

BVA, headquartered in Paris, tops this list with the largest team on record.

Which city has the most customer satisfaction research firms?

Paris leads with 14 headquartered companies, followed by Angers (2) and Courbevoie (2).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 277 verified decision-maker contacts tracked across these 57 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 19, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.