Company lists · Data refreshed September 2026

Top 25 Customer journey mapping consultancies based in London, United Kingdom

RevenueBase identified 159 customer journey mapping consultancies headquartered in London, United Kingdom as of September 2026 and tracks 1,792 professional contacts across them, including 623 with verified work emails. Across the United Kingdom, London is the largest hub for this category.

This list covers customer journey mapping consultancies headquartered in London, United Kingdom, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review
159Companies
1,792Contacts tracked
623Verified emails
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The 25 largest customer journey mapping consultancies based in London, United Kingdom

Ranked by team size
Top 25 of 159 customer journey mapping consultancies based in London, United Kingdom, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer journey mapping consultancies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Indirect evidenceLondon, United KingdomHQ checked Sep 28, 20265,001-10,000368 contacts →

Indirect evidence

“Merkle, a dentsu company, powers the experience economy.”

Source: RevenueBase Database · checked Sep 28, 2026
2Strong evidenceLondon, United KingdomHQ checked Sep 28, 202651-20092 contacts →

Strong evidence

“We are customer experience experts, working with our clients on bespoke strategies to engage customers along the entire customer journey.”

Source: RevenueBase Database · checked Sep 28, 2026
3Partial evidenceLondon, United KingdomHQ checked Sep 28, 202651-20077 contacts →

Partial evidence

“At Tap CXM, we believe businesses do best when they focus on customer experience.”

Source: RevenueBase Database · checked Sep 28, 2026
4Partial evidenceLondon, United KingdomHQ checked Sep 28, 202651-20076 contacts →

Partial evidence

“We’re a specialist, management consultancy, focusing on; Customer Experience, Operational Excellence and Change Delivery, dedicated to helping our clients create real, positive…”

Source: RevenueBase Database · checked Sep 28, 2026
5Partial evidenceLondon, United KingdomHQ checked Sep 28, 202611-5051 contacts →

Partial evidence

“For nearly 4 decades, we have worked with some of the world’s best brands to design and enable great customer experiences.”

Source: RevenueBase Database · checked Sep 28, 2026
6Partial evidenceLondon, United KingdomHQ checked Sep 28, 202651-20050 contacts →

Partial evidence

“insight6 is a customer experience (CX) specialist company with a team covering the whole of the UK and Ireland.”

Source: RevenueBase Database · checked Sep 28, 2026
7Partial evidenceLondon, United KingdomHQ checked Sep 28, 202611-5049 contacts →

Partial evidence

“Since we’ve helped ambitious leaders and organisations create true customer-led success.”

Source: RevenueBase Database · checked Sep 28, 2026
8Partial evidenceLondon, United KingdomHQ checked Sep 28, 2026201-50041 contacts →

Partial evidence

“Proximity London is an award-winning customer experience agency that brings brands and people closer together through authentic human experiences.”

Source: RevenueBase Database · checked Sep 28, 2026
9Strong evidenceLondon, United KingdomHQ checked Sep 28, 202611-5035 contacts →

Strong evidence

“ActionRocket specialise in creative ideas, focus on strategic thinking and know all there is to know about building customer journeys across every digital touchpoint.”

Source: RevenueBase Database · checked Sep 28, 2026
10Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202651-20035 contacts →

Indirect evidence

“Market Intelligence International (Marketii) is a trusted advisor to the world’s leading organizations in technology, medical devices, and consumer products.”

Source: RevenueBase Database · checked Sep 28, 2026
11Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202611-5033 contacts →

Indirect evidence

“Quadrangle was born out of the belief that growth and success are rooted in the ability to think better and act differently.”

Source: RevenueBase Database · checked Sep 28, 2026
12Partial evidenceLondon, United KingdomHQ checked Sep 28, 202651-20033 contacts →

Partial evidence

“KPMG Nunwood specialises in customer experience improvement.”

Source: RevenueBase Database · checked Sep 28, 2026
13Partial evidenceLondon, United KingdomHQ checked Sep 28, 202611-5028 contacts →

Partial evidence

“We're a performance-led brand and digital consultancy on a mission to elevate complicated brands, streamline operations, enhance customer experiences, and drive measurable growth…”

Source: RevenueBase Database · checked Sep 28, 2026
14Partial evidenceLondon, United KingdomHQ checked Sep 28, 202651-20024 contacts →

Partial evidence

“We are here to help global enterprises design, build and scale up their customer experience programs.”

Source: RevenueBase Database · checked Sep 28, 2026
15Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202611-5022 contacts →

Indirect evidence

“We are a consulting & technology company with expertise across Consumer, B2B and Health.”

Source: RevenueBase Database · checked Sep 28, 2026
16Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202611-5021 contacts →

Indirect evidence

“We are an independent global creative studio founded in London transforming the way we all live, work and move.”

Source: RevenueBase Database · checked Sep 28, 2026
17Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202651-20020 contacts →

Indirect evidence

“Passionate, dedicated, and just a bit obsessed with solving tough problems.”

Source: RevenueBase Database · checked Sep 28, 2026
18Strong evidenceLondon, United KingdomHQ checked Sep 28, 202611-5017 contacts →

Strong evidence

“At TribeCX, we work with organisations to focus effort where it matters most: the customer, colleague, and partner journeys that reduce cost, grow revenue, and improve retention.”

Source: RevenueBase Database · checked Sep 28, 2026
19Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202611-5016 contacts →

Indirect evidence

“Horizon Strategy is a consultancy whose mission is to reinvent and democratise strategic advice.”

Source: RevenueBase Database · checked Sep 28, 2026
20Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202651-20016 contacts →

Indirect evidence

“VCL is a global consulting firm that stands as the hub for technology, design, and entrepreneurial talent.”

Source: RevenueBase Database · checked Sep 28, 2026
21Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202611-5015 contacts →

Indirect evidence

“Are you looking for a partner to sharpen your strategy and plans, strengthen your team and build the capability to win?”

Source: RevenueBase Database · checked Sep 28, 2026
22Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202651-20015 contacts →

Indirect evidence

“EY Seren is an International Design Consultancy.”

Source: RevenueBase Database · checked Sep 28, 2026
23Partial evidenceLondon, United KingdomHQ checked Sep 28, 202611-5014 contacts →

Partial evidence

“WAE is a leading global service design practice that delivers transformation by putting the customer at the heart of the business.”

Source: RevenueBase Database · checked Sep 28, 2026
24Indirect evidenceLondon, United KingdomHQ checked Sep 28, 202611-5012 contacts →

Indirect evidence

“Whilst Equantiis is no more, the fabulous consulting team are now in Spherica Consulting.”

Source: RevenueBase Database · checked Sep 28, 2026
25Indirect evidenceLondon, United KingdomHQ checked Sep 28, 20261-1011 contacts →

Indirect evidence

“About We founded Big Tent Strategy to deliver best-in-class insight, brand strategy and experience design, with a passion for making a bigger and better difference for our clients…”

Source: RevenueBase Database · checked Sep 28, 2026

Showing 25 of 159 customer journey mapping consultancies based in London, United Kingdom

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Customer journey mapping consultancies based in London, United Kingdom at a glance

As of Sep 28, 2026
34.8%Verified-email coverage
11.3Average contacts per company
1-10Median size (employees)
Sep 28, 2026Page data refreshed

Companies by employee count

1-10
112
11-50
29
51-200
13
201-500
1
501-1,000
1
1,001-5,000
1
5,001-10,000
1

Email recency for this list is measured across the whole United Kingdom list rather than for London, so it is reported there. Company counts and contact totals on this page are exact for London, over 159 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer journey mapping consultancies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in London, United Kingdom whose own description of what they do matches “customer journey mapping consultancies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer journey mapping consultancies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer journey mapping consultancies, and records with no verified work email. Companies headquartered outside London are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 623 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer journey mapping consultancies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer journey mapping consultancies are there based in London, United Kingdom?

RevenueBase identified 159 customer journey mapping consultancies headquartered in London, United Kingdom as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Merkle Emea, headquartered in London, tops this list with the largest team on record.

Which city in the United Kingdom has the most customer journey mapping consultancies?

London leads the United Kingdom with 159 headquartered companies, followed by Manchester (11) and Leeds (8).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 623 verified decision-maker contacts tracked across these 159 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.