Company lists · Data refreshed September 2026

Top 25 Customer experience management software companies based in Australia

Name: Customer experience management software companies based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 49 companies tracked

RevenueBase identified 49 customer experience management software companies headquartered in Australia as of September 2026 and tracks 736 professional contacts across them, including 272 with verified work emails. Melbourne is the largest hub.

This list covers customer experience management software companies headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

49Companies

736Contacts tracked

272Verified emails

Explore this list → Free signup · no credit card · 500 free credits

The 25 largest customer experience management software companies based in Australia

Ranked by team size

Top 25 of 49 customer experience management software companies based in Australia, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience management software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Merkle Australia	Strong evidence	Millers Point, AustraliaHQ checked Sep 27, 2026	201-500	97 contacts →
	Strong evidence “Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and…” Source: RevenueBase Database · checked Sep 27, 2026
2	Startek Australia	Strong evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	n/a	74 contacts →
	Strong evidence “A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading…” Source: RevenueBase Database · checked Sep 27, 2026
3	Resonate CX	Partial evidence	North Sydney, AustraliaHQ checked Sep 27, 2026	51-200	71 contacts →
	Partial evidence “Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard.” Source: RevenueBase Database · checked Sep 27, 2026
4	Insync	Strong evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	51-200	65 contacts →
	Strong evidence “We’re leaders in integrated experience management, research and consulting.” Source: RevenueBase Database · checked Sep 27, 2026
5	Customer Driven Solutions	Strong evidence	Cremorne, AustraliaHQ checked Sep 27, 2026	51-200	44 contacts →
	Strong evidence “Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…” Source: RevenueBase Database · checked Sep 27, 2026
6	Feedback Asap	Strong evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	17 contacts →
	Strong evidence “We turn Feedback into ‘Winning On Action’ so you can boost results ASAP: Awesome Customer Experiences Sales Growth Advocacy & Great Reviews People Performance We provide One…” Source: RevenueBase Database · checked Sep 27, 2026
7	Kapiche	Partial evidence	Brisbane City, AustraliaHQ checked Sep 27, 2026	11-50	15 contacts →
	Partial evidence “Kapiche’s AI-powered feedback analytics automates customer feedback analysis, giving you the insights execs need to make better decisions-and making you the data hero!” Source: RevenueBase Database · checked Sep 27, 2026
8	Contacx	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	12 contacts →
	Partial evidence “We are APJ's leading Amazon Connect delivery partner, helping businesses to implement and maintain market-leading CX technology that delivers seamless customer, agent, and…” Source: RevenueBase Database · checked Sep 27, 2026
9	OMNEO	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	11 contacts →
	Partial evidence “Omneo is a CX suite providing the tools to leverage, support and supplement your existing customer and transactional platforms.” Source: RevenueBase Database · checked Sep 27, 2026
10	Eclipse AI	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	10 contacts →
	Partial evidence “At Eclipse AI, we’re changing how businesses listen to their customers.” Source: RevenueBase Database · checked Sep 27, 2026
11	Arinum Solutions PTY Limited	Partial evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	10 contacts →
	Partial evidence “There is no doubt that, your customers are the driving force behind the success of your brand.” Source: RevenueBase Database · checked Sep 27, 2026
12	Customer Feedback Systems Australasia	Partial evidence	Thornleigh, AustraliaHQ checked Sep 27, 2026	11-50	8 contacts →
	Partial evidence “Customer Feedback Systems (CFS) is a Global provider of Service Measurement, Service Improvement & Market Research.” Source: RevenueBase Database · checked Sep 27, 2026
13	Redeemx	Strong evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	8 contacts →
	Strong evidence “redeemX specialises in a Customer eXperience Management platform (CXM) integrating data from multiple systems across various touchpoints, in real-time, to provide insights into…” Source: RevenueBase Database · checked Sep 27, 2026
14	Saguity	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	5 contacts →
	Partial evidence “Innovator of the service excellence measurement Appreciation Certified™ and the unique customer due diligence measurement CX Assurance™, Saguity helps companies define their…” Source: RevenueBase Database · checked Sep 27, 2026
15	Rateit	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	5 contacts →
	Partial evidence “RateIt by Zipline is on a mission to make it easy to track in-the-moment customer feedback.” Source: RevenueBase Database · checked Sep 27, 2026
16	Converlens	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	5 contacts →
	Indirect evidence “Converlens is an Australian-made engagement, insights and analytics platform purpose-built to collect, manage and understand surveys and consultation data.” Source: RevenueBase Database · checked Sep 27, 2026
17	Mystery Customer	Strong evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	5 contacts →
	Strong evidence “Mystery Customer are leading experts in the customer experience (CX), insight and activation business.” Source: RevenueBase Database · checked Sep 27, 2026
18	Tracxio	Strong evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	4 contacts →
	Strong evidence “Transform your Customer Experience with traCXio, the ultimate online CX management solution.” Source: RevenueBase Database · checked Sep 27, 2026
19	Active Engagement Astute Solutions Partner In ANZ	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Indirect evidence “Active Engagement markets and supports Astute Solutions products in Australia and New Zealand.” Source: RevenueBase Database · checked Sep 27, 2026
20	Flow CX	Partial evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Partial evidence “You've got customer feedback data.” Source: RevenueBase Database · checked Sep 27, 2026
21	Optimum Operating Procedures And Services PTY LTD	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	3 contacts →
	Indirect evidence “O.O.P.S.” Source: RevenueBase Database · checked Sep 27, 2026
22	Revu Online AU	Strong evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	3 contacts →
	Strong evidence “RevU offers a customer experience management and online review tool that facilitates customer feedback to attract more people to your website.” Source: RevenueBase Database · checked Sep 27, 2026
23	Torquex	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Partial evidence “The Team at Torquex have been involved in the Customer Engagement sector for many years and we continue to invest into helping organisations bridge the organisational and…” Source: RevenueBase Database · checked Sep 27, 2026
24	SKY Blue Customer Experience Services	Strong evidence	Gold Coast, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Strong evidence “Specialising in designing and implementing leading edge customer experience programs using over 20 years of specialised experience, we illuminate key opportunities to leverage.” Source: RevenueBase Database · checked Sep 27, 2026
25	Anybest Customers	Strong evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	1 contacts →
	Strong evidence “customer experience innovation software as a service” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer experience management software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer experience management software companies.
Partial evidence: Its own public description names part of customer experience management software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer experience management software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 49 customer experience management software companies based in Australia

See the full list, filter by size, metro and specialty, and get verified emails and direct dials for all 272 reachable decision-makers.

Free signup · no credit card

View the full list →

Customer experience management software companies based in Australia at a glance

As of Sep 27, 2026

37.0%Verified-email coverage

15.0Average contacts per company

11-50Median size (employees)

38.8%Largest-city concentration · Melbourne

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 49 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience management software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “customer experience management software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience management software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer experience management software companies, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 272 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience management software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience management software companies are there based in Australia?

RevenueBase identified 49 customer experience management software companies headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Merkle Australia, headquartered in Millers Point, tops this list with the largest team on record.

Which city has the most customer experience management software companies?

Melbourne leads with 19 headquartered companies, followed by Sydney (13) and Brisbane (3).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 272 verified decision-maker contacts tracked across these 49 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

Ready to reach these companies? Verified emails and direct dials for all 49 customer experience management software companies based in Australia. Start with a free account, no credit card.

Download this list →

Related lists

Customer experience management software companies by geography

Browse the directory

About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.