Company lists · Data refreshed September 2026

Top 23 Customer experience analytics software companies based in Australia

RevenueBase identified 50 customer experience analytics software companies headquartered in Australia as of September 2026 and tracks 637 professional contacts across them, including 226 with verified work emails. Melbourne is the largest hub.

This list covers customer experience analytics software companies headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review
50Companies
637Contacts tracked
226Verified emails
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The 23 largest customer experience analytics software companies based in Australia

Ranked by team size
Top 23 of 50 customer experience analytics software companies based in Australia, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience analytics software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Strong evidenceMillers Point, AustraliaHQ checked Sep 28, 2026201-50097 contacts →

Strong evidence

“Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and…”

Source: RevenueBase Database · checked Sep 28, 2026
2Partial evidenceNorth Sydney, AustraliaHQ checked Sep 28, 202651-20071 contacts →

Partial evidence

“Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard.”

Source: RevenueBase Database · checked Sep 28, 2026
3Strong evidenceCremorne, AustraliaHQ checked Sep 28, 202651-20044 contacts →

Strong evidence

“Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…”

Source: RevenueBase Database · checked Sep 28, 2026
4Strong evidenceFootscray, AustraliaHQ checked Sep 28, 202611-5029 contacts →

Strong evidence

“The Realise Group, established in provides customer experience measurement solutions throughout Australasia and is a market leader in its field.”

Source: RevenueBase Database · checked Sep 28, 2026
5Strong evidenceMelbourne, AustraliaHQ checked Sep 28, 202611-5017 contacts →

Strong evidence

“We turn Feedback into ‘Winning On Action’ so you can boost results ASAP: Awesome Customer Experiences Sales Growth Advocacy & Great Reviews People Performance We provide One…”

Source: RevenueBase Database · checked Sep 28, 2026
6Strong evidenceBrisbane City, AustraliaHQ checked Sep 28, 202611-5015 contacts →

Strong evidence

“Kapiche’s AI-powered feedback analytics automates customer feedback analysis, giving you the insights execs need to make better decisions-and making you the data hero!”

Source: RevenueBase Database · checked Sep 28, 2026
7Partial evidenceMelbourne, AustraliaHQ checked Sep 28, 202611-5012 contacts →

Partial evidence

“We are APJ's leading Amazon Connect delivery partner, helping businesses to implement and maintain market-leading CX technology that delivers seamless customer, agent, and…”

Source: RevenueBase Database · checked Sep 28, 2026
8Partial evidenceMelbourne, AustraliaHQ checked Sep 28, 202611-5011 contacts →

Partial evidence

“Omneo is a CX suite providing the tools to leverage, support and supplement your existing customer and transactional platforms.”

Source: RevenueBase Database · checked Sep 28, 2026
9Strong evidenceSydney, AustraliaHQ checked Sep 28, 202611-5011 contacts →

Strong evidence

“Insightech provides digital product owners, martech and analytics teams with clear user experience insights so they can prioritise and optimise AB testing and unlock the full…”

Source: RevenueBase Database · checked Sep 28, 2026
10Partial evidenceMelbourne, AustraliaHQ checked Sep 28, 20261-1010 contacts →

Partial evidence

“At Eclipse AI, we’re changing how businesses listen to their customers.”

Source: RevenueBase Database · checked Sep 28, 2026
11Partial evidenceSydney, AustraliaHQ checked Sep 28, 202611-509 contacts →

Partial evidence

“At Trusst AI, we’re inspired by a bold vision - where every conversation is understood, and every customer is valued.”

Source: RevenueBase Database · checked Sep 28, 2026
12Partial evidenceThornleigh, AustraliaHQ checked Sep 28, 202611-508 contacts →

Partial evidence

“Customer Feedback Systems (CFS) is a Global provider of Service Measurement, Service Improvement & Market Research.”

Source: RevenueBase Database · checked Sep 28, 2026
13Strong evidenceSydney, AustraliaHQ checked Sep 28, 202611-508 contacts →

Strong evidence

“redeemX specialises in a Customer eXperience Management platform (CXM) integrating data from multiple systems across various touchpoints, in real-time, to provide insights into…”

Source: RevenueBase Database · checked Sep 28, 2026
14Partial evidenceSydney, AustraliaHQ checked Sep 28, 202611-505 contacts →

Partial evidence

“CXEX is an AI-driven conversational intelligence platform that transforms customer and operational conversations into structured business insight.”

Source: RevenueBase Database · checked Sep 28, 2026
15Partial evidenceMelbourne, AustraliaHQ checked Sep 28, 202611-505 contacts →

Partial evidence

“RateIt by Zipline is on a mission to make it easy to track in-the-moment customer feedback.”

Source: RevenueBase Database · checked Sep 28, 2026
16Partial evidenceMelbourne, AustraliaHQ checked Sep 28, 202611-505 contacts →

Partial evidence

“Converlens is an Australian-made engagement, insights and analytics platform purpose-built to collect, manage and understand surveys and consultation data.”

Source: RevenueBase Database · checked Sep 28, 2026
17Strong evidenceSydney, AustraliaHQ checked Sep 28, 202611-505 contacts →

Strong evidence

“Mystery Customer are leading experts in the customer experience (CX), insight and activation business.”

Source: RevenueBase Database · checked Sep 28, 2026
18Strong evidenceSydney, AustraliaHQ checked Sep 28, 202611-504 contacts →

Strong evidence

“Transform your Customer Experience with traCXio, the ultimate online CX management solution.”

Source: RevenueBase Database · checked Sep 28, 2026
19Indirect evidenceMelbourne, AustraliaHQ checked Sep 28, 20261-104 contacts →

Indirect evidence

“Every call, support ticket, and check in contains signals for accelerating growth.”

Source: RevenueBase Database · checked Sep 28, 2026
20Partial evidenceSydney, AustraliaHQ checked Sep 28, 20261-103 contacts →

Partial evidence

“You've got customer feedback data.”

Source: RevenueBase Database · checked Sep 28, 2026
21Indirect evidenceSydney, AustraliaHQ checked Sep 28, 202611-503 contacts →

Indirect evidence

“O.O.P.S.”

Source: RevenueBase Database · checked Sep 28, 2026
22Partial evidenceMelbourne, AustraliaHQ checked Sep 28, 20261-103 contacts →

Partial evidence

“The Team at Torquex have been involved in the Customer Engagement sector for many years and we continue to invest into helping organisations bridge the organisational and…”

Source: RevenueBase Database · checked Sep 28, 2026
23Strong evidenceMelbourne, AustraliaHQ checked Sep 28, 20261-101 contacts →

Strong evidence

“customer experience innovation software as a service”

Source: RevenueBase Database · checked Sep 28, 2026

Showing 23 of 50 customer experience analytics software companies based in Australia

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Customer experience analytics software companies based in Australia at a glance

As of Sep 28, 2026
35.5%Verified-email coverage
12.7Average contacts per company
11-50Median size (employees)
42.0%Largest-city concentration · Melbourne
Sep 28, 2026Page data refreshed

Companies by employee count

1-10
20
11-50
24
51-200
2
201-500
2
5,001-10,000
2

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 50 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience analytics software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Australia whose own description of what they do matches “customer experience analytics software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience analytics software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer experience analytics software companies, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 226 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience analytics software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience analytics software companies are there based in Australia?

RevenueBase identified 50 customer experience analytics software companies headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Merkle Australia, headquartered in Millers Point, tops this list with the largest team on record.

Which city has the most customer experience analytics software companies?

Melbourne leads with 21 headquartered companies, followed by Sydney (11) and Brisbane (2).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 226 verified decision-maker contacts tracked across these 50 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.