Company lists · Data refreshed September 2026

Top 25 Customer experience software startups worldwide

Name: Customer experience software startups worldwide
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 1,151 companies tracked

RevenueBase identified 1,151 customer experience software startups worldwide as of September 2026 and tracks 60,036 professional contacts across them, including 17,291 with verified work emails. The United States is the largest market and London the largest hub.

This list covers customer experience software startups worldwide, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026. Country and city lists for customer experience software startups follow the table.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

1,151Companies

60,036Contacts tracked

17,291Verified emails

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The 25 largest customer experience software startups worldwide

Ranked by team size

Top 25 of 1,151 customer experience software startups worldwide, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience software startups: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Freshworks	Indirect evidence	San Mateo, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	7,034 contacts →
	Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 28, 2026
2	Qualtrics	Partial evidence	Provo, United StatesHQ checked Sep 28, 2026	5,001-10,000	5,735 contacts →
	Partial evidence “Qualtrics is the leader in Experience Management.” Source: RevenueBase Database · checked Sep 28, 2026
3	Fusion CX	Strong evidence	Norcross, GA, United StatesHQ checked Sep 28, 2026	10001+	4,785 contacts →
	Strong evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 28, 2026
4	Medallia	Partial evidence	Mclean, VA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,006 contacts →
	Partial evidence “Medallia is the enterprise experience platform that turns every signal into decisive action.” Source: RevenueBase Database · checked Sep 28, 2026
5	Unifycx	Strong evidence	Louisville, KY, United StatesHQ checked Sep 28, 2026	5,001-10,000	1,270 contacts →
	Strong evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 28, 2026
6	pendo.io	Indirect evidence	Raleigh, NC, United StatesHQ checked Sep 28, 2026	501-1,000	949 contacts →
	Indirect evidence Source: RevenueBase Database · checked Sep 28, 2026
7	Emarsys	Partial evidence	Vienna, GermanyHQ checked Sep 28, 2026	501-1,000	831 contacts →
	Partial evidence “SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the…” Source: RevenueBase Database · checked Sep 28, 2026
8	Market Force Information	Strong evidence	Peachtree Corners, GA, United StatesHQ checked Sep 28, 2026	501-1,000	636 contacts →
	Strong evidence “CUSTOMER EXPERIENCE.” Source: RevenueBase Database · checked Sep 28, 2026
9	Kapture CX	Strong evidence	Bangalore, IndiaHQ checked Sep 28, 2026	201-500	630 contacts →
	Strong evidence “Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support.” Source: RevenueBase Database · checked Sep 28, 2026
10	Inmoment	Partial evidence	Salt Lake City, UT, United StatesHQ checked Sep 28, 2026	1,001-5,000	513 contacts →
	Partial evidence “InMoment, part of Qualtrics, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect…” Source: RevenueBase Database · checked Sep 28, 2026
11	SMG	Strong evidence	Remote-first Organization, United StatesHQ checked Sep 28, 2026	201-500	501 contacts →
	Strong evidence “SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before.” Source: RevenueBase Database · checked Sep 28, 2026
12	Quantum Metric	Partial evidence	Colorado Springs, CO, United StatesHQ checked Sep 28, 2026	501-1,000	456 contacts →
	Partial evidence “Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations.” Source: RevenueBase Database · checked Sep 28, 2026
13	BSI	Partial evidence	Baden, ItalyHQ checked Sep 28, 2026	501-1,000	452 contacts →
	Partial evidence “The Swiss software company BSI Software designs, develops, and sells market-leading European CRM and CX software that is not only technologically exceptional but also…” Source: RevenueBase Database · checked Sep 28, 2026
14	Surveysparrow	Strong evidence	Palo Alto, CA, United StatesHQ checked Sep 28, 2026	201-500	438 contacts →
	Strong evidence “SurveySparrow is an AI-powered Customer Experience (CX) platform that turns customer feedback into clear, ready-to-use insights.” Source: RevenueBase Database · checked Sep 28, 2026
15	Voyado	Indirect evidence	Stockholm, SwedenHQ checked Sep 28, 2026	201-500	367 contacts →
	Indirect evidence “Voyado is the Agentic CX Suite for Retail.” Source: RevenueBase Database · checked Sep 28, 2026
16	Easyrewardz Software Services	Strong evidence	Gurgaon, IndiaHQ checked Sep 28, 2026	201-500	361 contacts →
	Strong evidence “Easyrewardz offers industry-agnostic cloud-based CRM, Loyalty and Conversational Commerce solutions that enable seamless omnichannel customer experience.” Source: RevenueBase Database · checked Sep 28, 2026
17	Ozonetel Onecxi	Strong evidence	San Jose, United StatesHQ checked Sep 28, 2026	201-500	335 contacts →
	Strong evidence “Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale.” Source: RevenueBase Database · checked Sep 28, 2026
18	Locobuzz	Partial evidence	Mumbai, IndiaHQ checked Sep 28, 2026	51-200	311 contacts →
	Partial evidence “At Locobuzz, we understand the power of meaningful customer interactions.” Source: RevenueBase Database · checked Sep 28, 2026
19	Market Probe	Indirect evidence	Milwaukee, WI, United StatesHQ checked Sep 28, 2026	201-500	296 contacts →
	Indirect evidence “Market Probe specializes in technology enabled business solutions that deliver Voice of Market Feedback to improve business operations.” Source: RevenueBase Database · checked Sep 28, 2026
20	Airship	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	201-500	294 contacts →
	Strong evidence “Airship is the only mobile-first customer experience platform that empowers brands to build unified cross-channel experiences and AI-powered journeys that deliver measurable…” Source: RevenueBase Database · checked Sep 28, 2026
21	Explorance	Indirect evidence	Montreal, QC, CanadaHQ checked Sep 28, 2026	201-500	282 contacts →
	Indirect evidence “Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to…” Source: RevenueBase Database · checked Sep 28, 2026
22	Puzzel	Strong evidence	Alna District, United KingdomHQ checked Sep 28, 2026	201-500	264 contacts →
	Strong evidence “At Puzzel, we fundamentally believe that fantastic customer experiences shouldn’t have to be complicated.” Source: RevenueBase Database · checked Sep 28, 2026
23	Kustomer	Strong evidence	New York, NY, United StatesHQ checked Sep 28, 2026	201-500	259 contacts →
	Strong evidence “Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction.” Source: RevenueBase Database · checked Sep 28, 2026
24	experience.com	Partial evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	201-500	248 contacts →
	Partial evidence “Great experiences build trust.” Source: RevenueBase Database · checked Sep 28, 2026
25	Netomi	Indirect evidence	San Mateo, CA, United StatesHQ checked Sep 28, 2026	201-500	241 contacts →
	Indirect evidence “Netomi is the enterprise agentic CX platform built for the world's most complex environments.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer experience software startups. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer experience software startups.
Partial evidence: Its own public description names part of customer experience software startups, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer experience software startups. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 1,151 customer experience software startups worldwide

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Customer experience software startups worldwide at a glance

As of Sep 28, 2026

28.8%Verified-email coverage

52.2Average contacts per company

11-50Median size (employees)

3.6%Largest-city concentration · London

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

514

11-50

408

51-200

132

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency is reported on each country list linked below.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience software startups, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
Coverage: Every country. Country and city lists for customer experience software startups are linked below.
What qualifies: Companies worldwide whose own description of what they do matches “customer experience software startups”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience software startups), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer experience software startups, and records with no verified work email.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 17,291 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer experience software startups by location

10 lists · largest first

Every Customer experience software startups list RevenueBase publishes, by country and city. Counts are matching companies in each list as of its own refresh date.

Countries

Cities

Customer experience software startups based in London, United Kingdom40

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience software startups, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience software startups are there worldwide?

RevenueBase identified 1,151 customer experience software startups worldwide as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Freshworks, headquartered in San Mateo, tops this list with the largest team on record.

Which country has the most customer experience software startups?

The United States leads with 278 companies, followed by India (91) and the United Kingdom (90). Every customer experience software startups list by country and city is linked on this page.

Which city has the most customer experience software startups?

London leads with 41 headquartered companies, followed by New York (18) and San Francisco (17).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 17,291 verified decision-maker contacts tracked across these 1,151 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.