Company lists · Data refreshed September 2026

Top 25 Contact center optimization software companies worldwide

RevenueBase identified 4,371 company matches for contact center optimization software companies worldwide as of September 2026 and tracks 223,397 professional contacts across them, including 34,621 with verified work emails. The United States is the largest market and Sao Paulo the largest hub.

This list covers company matches for contact center optimization software companies worldwide, found by RevenueBase SmartSearch using the meaning of business descriptions in its company graph at Exact. Ranked by professionals tracked, largest first. Rows show recorded descriptions where available, Exact search membership and the snapshot date. Data refreshed September 27, 2026. Country and city lists for contact center optimization software companies follow the table.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase SmartSearch · Exact Recorded Sep 27, 2026 How this list was built
4,371Companies
223,397Contacts tracked
34,621Verified emails
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The 25 largest contact center optimization software companies worldwide

Ranked by team size
Top 25 of 4,371 company matches for contact center optimization software companies worldwide, ordered by professional contacts tracked in RevenueBase, largest first. Recorded Sep 27, 2026. The RevenueBase SmartSearch column shows Exact match membership in this saved search. Click a contact count to view that company's people. Totals use company locations recorded by RevenueBase; the displayed preview is a smaller selection.
#CompanyRevenueBase SmartSearchHeadquartersEmployeesContacts
1Exact matchBelo Horizonte, BrazilHQ recorded Sep 27, 202610001+20,095 contacts →

Exact match

“A AeC é apontada consistentemente como a líder brasileira na entrega de soluções de experiência do cliente e gestão de processos terceirizados.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
2Exact matchSan Mateo, CA, United StatesHQ recorded Sep 27, 20261,001-5,0007,034 contacts →

Exact match

“Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
3Exact matchBelmont, CA, United StatesHQ recorded Sep 27, 20265,001-10,0006,431 contacts →

Exact match

“RingCentral, Inc.(NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
4Exact matchBeyoglu, TürkiyeHQ recorded Sep 27, 202610001+6,167 contacts →

Exact match

“Bir Turkcell grup şirketi olarak yılında kurulduğumuzda amacımız hep eşsiz bir müşteri deneyimi yaşatmaktı.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
5Exact matchNorcross, GA, United StatesHQ recorded Sep 27, 202610001+4,785 contacts →

Exact match

“At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
6Exact matchSan Diego, CA, United StatesHQ recorded Sep 27, 20261,001-5,0004,561 contacts →

Exact match

“CCSI specializes in high‑performance, cost‑efficient contact center solutions supported by a world‑class bilingual workforce and state‑of‑the‑art infrastructure in Mexico.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
7Exact matchDallas, TX, United StatesHQ recorded Sep 27, 20265,001-10,0004,342 contacts →

Exact match

“With a fresh name and decades of contact center expertise, we’re dedicated to collaborative partnerships, understanding your unique needs, and tailoring solutions for an enhanced…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
8Exact matchUberlândia, BrazilHQ recorded Sep 27, 20265,001-10,0004,126 contacts →

Exact match

“Mais que call center: soluções que transformam o seu negócio e a jornada dos clientes!”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
9Exact matchMelville, NY, United StatesHQ recorded Sep 27, 20265,001-10,0003,852 contacts →

Exact match

“Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
10Exact matchTaboão Da Serra, BrazilHQ recorded Sep 27, 20265,001-10,0003,785 contacts →

Exact match

“Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
11Exact matchPoa, BrazilHQ recorded Sep 27, 20265,001-10,0003,333 contacts →

Exact match

“A TMKT é uma empresa de Contact Center que foi fundada em 1991 e se tornou uma referência no mercado de Customer Experience (CX).”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
12Exact matchDallas, TX, United StatesHQ recorded Sep 27, 20261,001-5,0003,122 contacts →

Exact match

“Email: info@Telvista.com Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
13Exact matchMontes Claros, BrazilHQ recorded Sep 27, 20261,001-5,0002,951 contacts →

Exact match

“A VGX, é uma empresa 100% brasileira, com 13 anos de atuação e mais de 5.100 colaboradores, consolidada como referência em soluções de Customer Experience,Cobrança, Atendimento…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
14Exact matchRecife, BrazilHQ recorded Sep 27, 20261,001-5,0002,531 contacts →

Exact match

“O Grupo Provider é uma companhia de excelência que atua no Brasil e no Exterior, desenvolvendo soluções inovadoras em produtos e serviços de gestão e operação de Call Center…”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
15Exact matchBuenos Aires, ArgentinaHQ recorded Sep 27, 20261,001-5,0002,221 contacts →

Exact match

“Somos la compañía líder en Servicios Next Gen de Contact Center, Business Process Outsourcing (BPO) y Customer Experience (CX).”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
16Exact matchGoiania, BrazilHQ recorded Sep 27, 20265,001-10,0002,176 contacts →

Exact match

“Somos a Tahto, uma empresa referência em soluções de CX e BPO.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
17Exact matchLondon, United KingdomHQ recorded Sep 27, 20261,001-5,0001,991 contacts →

Exact match

“We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
18Exact matchMakati City, PhilippinesHQ recorded Sep 27, 202610001+1,990 contacts →

Exact match

“Sitel Philippines (formerly SYKES).”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
19Exact matchAkron, OH, United StatesHQ recorded Sep 27, 20261,001-5,0001,764 contacts →

Exact match

“InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
20Exact matchWaco, TX, United StatesHQ recorded Sep 27, 20265,001-10,0001,710 contacts →

Exact match

“Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
21Exact matchMahwah, NJ, United StatesHQ recorded Sep 27, 20261,001-5,0001,536 contacts →

Exact match

“DialAmerica is now Aucera.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
22Exact matchLondon, United KingdomHQ recorded Sep 27, 20261,001-5,0001,473 contacts →

Exact match

“Senture provides comprehensive contact center service support nationally.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
23Exact matchDurban, South AfricaHQ recorded Sep 27, 20261,001-5,0001,453 contacts →

Exact match

“One voice – let us be your voice.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
24Exact matchWashington, DC, United StatesHQ recorded Sep 27, 20261,001-5,0001,334 contacts →

Exact match

“Afiniti is an AI-native company and the global leader in Outcome Orchestration, where we bring simplicity, transparency, and measurable results to complex contact centers.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase
25Exact matchMadrid, SpainHQ recorded Sep 27, 2026n/a1,306 contacts →

Exact match

“At Unisono, for more than 20 years we have been working side by side with our customers across the globe to meet their demands as well as our own.”

Recorded in the RevenueBase company graph · Sep 27, 2026 · View company records in RevenueBase

Showing 25 of 4,371 contact center optimization software companies worldwide

See the full list, filter by size, metro and specialty, and access 34,621 tracked professional contacts with verified work emails. Direct dials are available where recorded.

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Contact center optimization software companies worldwide at a glance

As of Sep 27, 2026
15.5%Verified-email coverage
51.1Average contacts per company
11-50Median size (employees)
2.4%Largest-city concentration · Sao Paulo
Sep 27, 2026Page data refreshed

Companies by employee count

1-10
1,223
11-50
1,500
51-200
949
201-500
323
501-1,000
158
1,001-5,000
168
5,001-10,000
27
10001+
18

Email recency is reported on each country list linked below.

How this list was built

The recorded descriptions help you assess these company matches. Check a company’s website for its current services and locations.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
Coverage
Every country. Country and city lists for contact center optimization software companies are linked below.
What qualifies
Company records worldwide whose business descriptions match “contact center optimization software companies” by meaning at the Exact setting. Descriptions are compiled in the RevenueBase company graph from public websites, profiles and company information where available; they are not guaranteed quotations from the company's website.
RevenueBase SmartSearch
Describe a niche company in your own words to find businesses by meaning. Exact, Similar, Related and Broad control the breadth of RevenueBase SmartSearch. This saved list uses Exact. Each row's Exact match badge shows inclusion in that search, not an individual score or a service-quality judgment.
Public preview
The public preview omits records without a verified work email. Dataset totals and geographic summaries describe the full matched records before these preview filters.
Match quality
RevenueBase's August 25, 2026 study assessed 4,198 description/company pairs across matching settings. The publisher reports 86% good or better at Exact. This evaluates the method across queries; it does not audit this individual list. Recorded company descriptions, where available, help you judge each match yourself. Read the full methodology: how the lists are built and what the study measures.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every displayed company carries at least one verified work email. RevenueBase tracks 34,621 professional contacts with verified work emails across the full matched dataset. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Record context
Company records and descriptions can change. Check the company's website for its current services and locations.

Contact center optimization software companies by location

29 lists · largest first

Every Contact center optimization software companies list RevenueBase publishes, by country and city. Counts are matching companies in each list as of its own refresh date.

Countries

Cities

Frequently asked

What is RevenueBase SmartSearch?

RevenueBase SmartSearch finds niche companies by the meaning of their business descriptions in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit your description. This list uses Exact for “contact center optimization software companies”; each Exact match badge shows search membership, not an individual similarity or quality score.

How many contact center optimization software companies are there worldwide?

RevenueBase identified 4,371 company matches for contact center optimization software companies worldwide as of September 2026, using the meaning of business descriptions at Exact. This is the recorded matched set in the RevenueBase company graph.

What is the largest company on this list?

AEC tops the displayed preview by professional contacts tracked in RevenueBase. Recorded headquarters appear in the company rows.

Which country has the most contact center optimization software companies?

The United States leads with 868 companies, followed by Brazil (283) and India (248). Every contact center optimization software companies list by country and city is linked on this page.

Which city has the most contact center optimization software companies?

Sao Paulo leads with 104 company records, followed by London (51) and Madrid (32).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work limited free results with 500 credits to start. Upgrading provides access to the 34,621 professional contacts with verified work emails tracked across these 4,371 companies; direct dials are available where recorded.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.