Company lists · Data refreshed September 2026

Top 25 Contact center optimization software companies based in South Africa

Name: Contact center optimization software companies based in South Africa
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 56 companies tracked

RevenueBase identified 56 contact center optimization software companies headquartered in South Africa as of September 2026 and tracks 2,293 professional contacts across them, including 484 with verified work emails. Johannesburg is the largest hub.

This list covers contact center optimization software companies headquartered in South Africa, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

56Companies

2,293Contacts tracked

484Verified emails

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The 25 largest contact center optimization software companies based in South Africa

Ranked by team size

Top 25 of 56 contact center optimization software companies based in South Africa, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center optimization software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Outworx Contact Centre	Indirect evidence	Durban, South AfricaHQ checked Sep 27, 2026	1,001-5,000	1,453 contacts →
	Indirect evidence “One voice – let us be your voice.” Source: RevenueBase Database · checked Sep 27, 2026
2	Bespoke International	Indirect evidence	Durban, South AfricaHQ checked Sep 27, 2026	5,001-10,000	214 contacts →
	Indirect evidence “Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience.” Source: RevenueBase Database · checked Sep 27, 2026
3	Connect IQ PTY LTD	Indirect evidence	Ethekwini, South AfricaHQ checked Sep 27, 2026	51-200	88 contacts →
	Indirect evidence “Our approach has been specifically designed with operational delivery in mind.” Source: RevenueBase Database · checked Sep 27, 2026
4	Ec3 South Africa	Strong evidence	Durban, South AfricaHQ checked Sep 27, 2026	201-500	82 contacts →
	Strong evidence “Ec3 is renowned for high touch, contact center outsourcing augmenting talent with AI solutions that improve CX, Sales and Retention solutions.” Source: RevenueBase Database · checked Sep 27, 2026
5	Tforge	Strong evidence	Midrand, South AfricaHQ checked Sep 27, 2026	51-200	51 contacts →
	Strong evidence “TForge is a premier provider of cutting-edge contact centre technologies, proudly serving nearly 400 clients with a collective workforce exceeding agents.” Source: RevenueBase Database · checked Sep 27, 2026
6	Carecall Retail & Distribution Services	Partial evidence	Midrand, South AfricaHQ checked Sep 27, 2026	11-50	50 contacts →
	Partial evidence “CareCall delivers In and Outbound services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Full outsourced Call centre…” Source: RevenueBase Database · checked Sep 27, 2026
7	Zailab	Indirect evidence	Pinelands, South AfricaHQ checked Sep 27, 2026	51-200	36 contacts →
	Indirect evidence “Zailab is a next-generation CCaaS platform that transforms customer interactions through the power of attentive listening.” Source: RevenueBase Database · checked Sep 27, 2026
8	Modata	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	26 contacts →
	Indirect evidence “MoData digitises businesses by utilising innovative digital solutions to gain market share for our customers.” Source: RevenueBase Database · checked Sep 27, 2026
9	Connect WAS Pivotal Data	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	51-200	26 contacts →
	Indirect evidence “At Pivotal Data (Connect SA), no matter which industry you belong to, we partner with you on your journey to digital transformation, so that you can effectively and efficiently…” Source: RevenueBase Database · checked Sep 27, 2026
10	Taskflow	Indirect evidence	Pretoria, South AfricaHQ checked Sep 27, 2026	51-200	22 contacts →
	Indirect evidence “Every business wants to maximize sales and customer satisfaction levels.” Source: RevenueBase Database · checked Sep 27, 2026
11	Datavoice	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	20 contacts →
	Indirect evidence “DataVoice is focused on being the industry leader in interaction recording and management, with a rich history of “world firsts” in the voice recording and interaction space, and…” Source: RevenueBase Database · checked Sep 27, 2026
12	Interactive Solutions SA	Strong evidence	Durban, South AfricaHQ checked Sep 27, 2026	51-200	17 contacts →
	Strong evidence “Interactive Solutions began as a Software Development company and its primarily focus on developing bespoke software for the Contact Centre industry, specialising in Debt…” Source: RevenueBase Database · checked Sep 27, 2026
13	Ocular Technologies	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	14 contacts →
	Indirect evidence “Ocular Technologies is a specialist Customer Engagement and Digital Experience solutions provider, with a unique set of individuals that are experts in understanding, managing…” Source: RevenueBase Database · checked Sep 27, 2026
14	Contact IQ PTY LTD	Strong evidence	Durban, South AfricaHQ checked Sep 27, 2026	51-200	12 contacts →
	Strong evidence “Based in Durban, South Africa, Contact iQ began operations in 2019 as a boutique contact center that prioritizes personalized client services, distinguishing us from larger…” Source: RevenueBase Database · checked Sep 27, 2026
15	Nineteen58	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	11 contacts →
	Indirect evidence “Founded in 2025, Nineteen58 is building the future of work through technology that scales human connection.” Source: RevenueBase Database · checked Sep 27, 2026
16	Umbono Cloud Services	Strong evidence	Pretoria, South AfricaHQ checked Sep 27, 2026	11-50	10 contacts →
	Strong evidence “Cloud Contact Centre Solutions & Service Provider specialising in Cloud Communications, Chatbots and Analytics” Source: RevenueBase Database · checked Sep 27, 2026
17	CX Experts	Indirect evidence	Umhlanga, South AfricaHQ checked Sep 27, 2026	1-10	9 contacts →
	Indirect evidence “CX Experts is a full-service Customer Experience consulting firm and South Africa’s #1 Zendesk Partner.” Source: RevenueBase Database · checked Sep 27, 2026
18	Noldor Technologies	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	9 contacts →
	Indirect evidence “We are passionate and professional Information & Communication Technologists.” Source: RevenueBase Database · checked Sep 27, 2026
19	Coligo Group	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	7 contacts →
	Indirect evidence “In the fast-paced, ever-evolving business landscape, Coligo stands tall as a global industry and market leader in Customer Experience Management.” Source: RevenueBase Database · checked Sep 27, 2026
20	Nexis Systems	Partial evidence	Cape Town, South AfricaHQ checked Sep 27, 2026	1-10	7 contacts →
	Partial evidence “We help call centers fix broken connectivity, reduce VoIP burn, and boost sales.” Source: RevenueBase Database · checked Sep 27, 2026
21	Case Manager	Strong evidence	Pretoria, South AfricaHQ checked Sep 27, 2026	11-50	7 contacts →
	Strong evidence “Case Manager provides everything you need to achieve contact center excellence.” Source: RevenueBase Database · checked Sep 27, 2026
22	Nimbusgroupglobal	Strong evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	5 contacts →
	Strong evidence “Nimbus Group Global delivers next-generation contact center and analytics solutions that empower businesses to engage smarter, operate leaner, and grow faster.” Source: RevenueBase Database · checked Sep 27, 2026
23	Callworx	Partial evidence	Midrand, South AfricaHQ checked Sep 27, 2026	11-50	5 contacts →
	Partial evidence “Call Center Services Enjoy the business benefits of a 24/7/365 inbound- and outbound call center.” Source: RevenueBase Database · checked Sep 27, 2026
24	Gayleforce PTY LTD	Partial evidence	Cape Town, South AfricaHQ checked Sep 27, 2026	1-10	4 contacts →
	Partial evidence “Experts in Call Centre and Operational Efficiency, including Systems, Processes, People, Recruitment, Analytics, Rentals and more.” Source: RevenueBase Database · checked Sep 27, 2026
25	Ukuvela Group	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	1-10	3 contacts →
	Indirect evidence “At Ukuvela Group we believe that technology is only as powerful as the human connection it facilitates.” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center optimization software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center optimization software companies.
Partial evidence: Its own public description names part of contact center optimization software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center optimization software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 56 contact center optimization software companies based in South Africa

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Contact center optimization software companies based in South Africa at a glance

As of Sep 27, 2026

21.1%Verified-email coverage

40.9Average contacts per company

11-50Median size (employees)

30.4%Largest-city concentration · Johannesburg

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for South Africa, so it is reported there. Company counts and contact totals on this page are exact for South Africa, over 56 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center optimization software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in South Africa whose own description of what they do matches “contact center optimization software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center optimization software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center optimization software companies, and records with no verified work email. Companies headquartered outside South Africa are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 484 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center optimization software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center optimization software companies are there based in South Africa?

RevenueBase identified 56 contact center optimization software companies headquartered in South Africa as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Outworx Contact Centre, headquartered in Durban, tops this list with the largest team on record.

Which city has the most contact center optimization software companies?

Johannesburg leads with 17 headquartered companies, followed by Durban (7) and Cape Town (6).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 484 verified decision-maker contacts tracked across these 56 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.