Company lists · Data refreshed September 2026

Top 25 Contact center optimization software companies based in Australia

Name: Contact center optimization software companies based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 59 companies tracked

RevenueBase identified 59 contact center optimization software companies headquartered in Australia as of September 2026 and tracks 727 professional contacts across them, including 201 with verified work emails. Melbourne is the largest hub.

This list covers contact center optimization software companies headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

59Companies

727Contacts tracked

201Verified emails

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The 25 largest contact center optimization software companies based in Australia

Ranked by team size

Top 25 of 59 contact center optimization software companies based in Australia, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center optimization software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Premier Contact Point PTY LTD	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	86 contacts →
	Partial evidence “Premier Contact Point is known for the reliability and excellence of its customer contact solutions, backed by class-leading service and support.” Source: RevenueBase Database · checked Sep 27, 2026
2	Ipscape	Indirect evidence	North Sydney, AustraliaHQ checked Sep 27, 2026	51-200	50 contacts →
	Indirect evidence “IPscape is an intelligent, omnichannel customer engagement platform that unifies voice, dialler, live web chat, email, SMS and social channels to help organisations deliver more…” Source: RevenueBase Database · checked Sep 27, 2026
3	Call Design	Partial evidence	Chatswood, AustraliaHQ checked Sep 27, 2026	51-200	41 contacts →
	Partial evidence “Call Design specialises in providing software solutions, support and advice, particularly in the area of Workforce Optimisation, to organisations around the world.” Source: RevenueBase Database · checked Sep 27, 2026
4	Contactspace	Strong evidence	St Leonards, AustraliaHQ checked Sep 27, 2026	11-50	18 contacts →
	Strong evidence “contactSPACE is a cloud-based contact centre software solution, which removes the cost and complexity from contact centres and improves operational efficiency.” Source: RevenueBase Database · checked Sep 27, 2026
5	Centrepal	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	18 contacts →
	Indirect evidence “Your teams already work in Microsoft Teams.” Source: RevenueBase Database · checked Sep 27, 2026
6	Motorone CX	Strong evidence	Mulgrave, AustraliaHQ checked Sep 27, 2026	51-200	18 contacts →
	Strong evidence “We deliver infinite solutions for OEMs and Retailers through a range of online and offline best of breed CRM, Digital and Contact Centre solutions.” Source: RevenueBase Database · checked Sep 27, 2026
7	cytrack.io	Partial evidence	Robina, AustraliaHQ checked Sep 27, 2026	11-50	16 contacts →
	Partial evidence “Cytrack delivers the software behind better customer conversations and service outcomes, omnichannel engagement, compliance-grade recording, and analytics, powered by AI at…” Source: RevenueBase Database · checked Sep 27, 2026
8	Lake Corporation PTY LTD	Indirect evidence	Chatswood, AustraliaHQ checked Sep 27, 2026	11-50	13 contacts →
	Indirect evidence “Australian-owned Lake Corporation has supplied and supported specialist solutions since 1992.” Source: RevenueBase Database · checked Sep 27, 2026
9	Localcom	Partial evidence	Varsity Lakes, AustraliaHQ checked Sep 27, 2026	11-50	13 contacts →
	Partial evidence “LocalCom is an Australian owned business (Australia's all in one Telco platform), with a vision of bringing professional, cost effective cloud based call center, VoIP and Data…” Source: RevenueBase Database · checked Sep 27, 2026
10	Contacx	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	12 contacts →
	Indirect evidence “We are APJ's leading Amazon Connect delivery partner, helping businesses to implement and maintain market-leading CX technology that delivers seamless customer, agent, and…” Source: RevenueBase Database · checked Sep 27, 2026
11	Versa AI	Indirect evidence	South Yarra, AustraliaHQ checked Sep 27, 2026	11-50	12 contacts →
	Indirect evidence “Welcome to the future of CX.” Source: RevenueBase Database · checked Sep 27, 2026
12	Positive Life Group	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	11 contacts →
	Indirect evidence “Positive Life Group is your trusted partner in lead generation and sales.” Source: RevenueBase Database · checked Sep 27, 2026
13	Limebridge Australia	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	10 contacts →
	Indirect evidence “LimeBridge Australia (LBA) is part of a worldwide customer experience consulting group that provides a unique approach combining active management principles and effective…” Source: RevenueBase Database · checked Sep 27, 2026
14	Flare Design	Indirect evidence	Docklands, AustraliaHQ checked Sep 27, 2026	11-50	10 contacts →
	Indirect evidence “Inspired to make customer service better!” Source: RevenueBase Database · checked Sep 27, 2026
15	Arinum Solutions PTY Limited	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	10 contacts →
	Indirect evidence “There is no doubt that, your customers are the driving force behind the success of your brand.” Source: RevenueBase Database · checked Sep 27, 2026
16	Voicefoundry Apac	Strong evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	8 contacts →
	Strong evidence “VoiceFoundry, a TTEC Digital Company, specialises in the delivery of cloud-based enterprise contact centre solutions and are uniquely focused on helping businesses develop a…” Source: RevenueBase Database · checked Sep 27, 2026
17	Channel UC	Strong evidence	Sydney, AustraliaHQ checked Sep 27, 2026	51-200	7 contacts →
	Strong evidence “Channel UC is a specialist Unified Communication, Contact Centre and UC analytics software solutions enabler.” Source: RevenueBase Database · checked Sep 27, 2026
18	TCX Consult	Partial evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	7 contacts →
	Partial evidence “TCX Consult acknowledges the swift adoption of cutting-edge and emerging technologies, coupled with the broadening of digital access, as pivotal forces reshaping the contact…” Source: RevenueBase Database · checked Sep 27, 2026
19	Ensighted	Strong evidence	Caringbah, AustraliaHQ checked Sep 27, 2026	1-10	5 contacts →
	Strong evidence “A fast-growing consultancy specialising in enriching and optimising Contact Centre and Digital operations, with 3 core focuses: • Go To Market Advisory • Program Mobilisation &…” Source: RevenueBase Database · checked Sep 27, 2026
20	Ourtel Solutions PTY LTD	Strong evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	5 contacts →
	Strong evidence “Virtual Customer Contact Centre Through our 100% virtual business processes, innovative technologies and virtual workforce experience, we offer clients a solution proven to…” Source: RevenueBase Database · checked Sep 27, 2026
21	BBB Advisory	Strong evidence	Eagle Farm, AustraliaHQ checked Sep 27, 2026	11-50	4 contacts →
	Strong evidence “Advisory: Elevating Customer Experience, Contact Centre Operational Excellence, and Leadership Capabilities.” Source: RevenueBase Database · checked Sep 27, 2026
22	sondar.ai	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	4 contacts →
	Partial evidence “Every call, support ticket, and check in contains signals for accelerating growth.” Source: RevenueBase Database · checked Sep 27, 2026
23	Lexcen Software	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	4 contacts →
	Indirect evidence “Lexcen's intuitive visualizations save you time, boost margins, improve CX & give you a competitive edge to win more business with unmatched capabilities Unlike standard platform…” Source: RevenueBase Database · checked Sep 27, 2026
24	UX Communications	Indirect evidence	Loganholme, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Indirect evidence “We provide enterprise grade products and services, at a Small business price point, backed by premium, local support.” Source: RevenueBase Database · checked Sep 27, 2026
25	Athena Consulting	Strong evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Strong evidence “Athena helps contact centres elevate performance by putting workforce planning at the heart of operations.” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center optimization software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center optimization software companies.
Partial evidence: Its own public description names part of contact center optimization software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center optimization software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 59 contact center optimization software companies based in Australia

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Contact center optimization software companies based in Australia at a glance

As of Sep 27, 2026

27.6%Verified-email coverage

12.3Average contacts per company

11-50Median size (employees)

28.8%Largest-city concentration · Melbourne

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

501-1,000

5,001-10,000

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 59 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center optimization software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “contact center optimization software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center optimization software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center optimization software companies, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 201 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center optimization software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center optimization software companies are there based in Australia?

RevenueBase identified 59 contact center optimization software companies headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Premier Contact Point PTY LTD, headquartered in Melbourne, tops this list with the largest team on record.

Which city has the most contact center optimization software companies?

Melbourne leads with 17 headquartered companies, followed by Sydney (15) and Brisbane (3).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 201 verified decision-maker contacts tracked across these 59 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.