Company lists · Data refreshed September 2026

Top 14 Omnichannel customer service platforms based in Italy

RevenueBase identified 27 company matches for omnichannel customer service platforms associated with Italy as of September 2026 and tracks 3,320 professional contacts across them, including 770 with verified work emails. Milan is the largest hub.

This list covers company matches for omnichannel customer service platforms associated with Italy, found by RevenueBase SmartSearch using the meaning of business descriptions in its company graph at Exact. Ranked by professionals tracked, largest first. Rows show recorded descriptions where available, Exact search membership and the snapshot date. Data refreshed September 29, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase SmartSearch · Exact Recorded Sep 29, 2026 How this list was built
27Companies
3,320Contacts tracked
770Verified emails
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The 14 largest omnichannel customer service platforms based in Italy

Ranked by team size
Top 14 of 27 company matches for omnichannel customer service platforms based in Italy, ordered by professional contacts tracked in RevenueBase, largest first. Recorded Sep 29, 2026. The RevenueBase SmartSearch column shows Exact match membership in this saved search. Click a contact count to view that company's people. Totals use company locations recorded by RevenueBase; the displayed preview is a smaller selection.
#CompanyRevenueBase SmartSearchHeadquartersEmployeesContacts
1Exact matchMilan, ItalyHQ recorded Sep 29, 202610001+2,810 contacts →

Exact match

“is a tech company specialized in providing, and for & customer care.”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
2Exact matchRome, ItalyHQ recorded Sep 29, 202651-20084 contacts →

Exact match

“Siamo una CX company che migliora l’interazione tra il brand e i suoi clienti, potenzia l’assistenza umana con l’AI generativa, realizza soluzioni omnicanali di Customer Care…”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
3Exact matchTurin, ItalyHQ recorded Sep 29, 202611-5019 contacts →

Exact match

“Xenialab's story continues with XCALLY.”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
4Exact matchReggio Emilia, ItalyHQ recorded Sep 29, 202611-5018 contacts →

Exact match

“Benvenuti nel mondo di Ellysse, azienda italiana nel campo delle tecnologie di Contact Center!”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
5Exact matchFiumicino, ItalyHQ recorded Sep 29, 202651-20016 contacts →

Exact match

“Siamo un Contact Center multimediale, con alle spalle più di 20 anni di esperienza nel settore dei Call Center e del Customer Relationship Management grazie ad un un impegno…”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
6Exact matchMilan, ItalyHQ recorded Sep 29, 202611-5014 contacts →

Exact match

“TextYess is the AI Conversational platform for eCommerce brands.”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
7Exact matchParete, ItalyHQ recorded Sep 29, 202611-5013 contacts →

Exact match

“We connect businesses and customers by offering a new and effective experience that allows interaction through omnichannel communication.”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
8Exact matchMilan, ItalyHQ recorded Sep 29, 202611-5010 contacts →

Exact match

“Enuan is the omnichannel platform selected by enterprises to support customers through AI & Big Data.”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
9Exact matchCesena, ItalyHQ recorded Sep 29, 202611-5010 contacts →

Exact match

“La nuova piattaforma Contact Center Smart Lab multicanale ottimizza l'operatività di call center inbound e outbound e il lavoro degli operatori in Smartworking.”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
10Exact matchMilan, ItalyHQ recorded Sep 29, 202611-5010 contacts →

Exact match

Recorded description not available.

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
11Exact matchRiccione, ItalyHQ recorded Sep 29, 202611-509 contacts →

Exact match

“Con oltre sistemi installati in Italia, I-Tel Srl offre piattaforme tecnologiche per la comunicazione multicanale in grado di automatizzare e ottimizzare i flussi informativi e…”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
12Exact matchPalermo, ItalyHQ recorded Sep 29, 202611-508 contacts →

Exact match

“Kalliope è uno dei primi contact center ad aver sentito l’esigenza di attenzionare la customer experience anche mediante i social network, coniugando le competenze maturate in…”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
13Exact matchMilan, ItalyHQ recorded Sep 29, 20261-105 contacts →

Exact match

“Disignum inventa, progetta e sviluppa soluzioni innovative in cloud e con strumenti AI per gestire l'omnicanalità (ON & OFFline), la conoscenza e la customer experience del vostro…”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase
14Exact matchBorgo Valsugana, ItalyHQ recorded Sep 29, 202611-503 contacts →

Exact match

“Necsy è un’azienda specializzata nella realizzazione di soluzioni di Contact Center e nello sviluppo di progetti software, che da più di trent’anni è presente nel mercato…”

Recorded in the RevenueBase company graph · Sep 29, 2026 · View company records in RevenueBase

Showing 14 of 27 omnichannel customer service platforms based in Italy

See the full list, filter by size, metro and specialty, and access 770 tracked professional contacts with verified work emails. Direct dials are available where recorded.

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Omnichannel customer service platforms based in Italy at a glance

As of Sep 29, 2026
23.2%Verified-email coverage
123.0Average contacts per company
11-50Median size (employees)
33.3%Largest-city concentration · Milan
Sep 29, 2026Page data refreshed

Companies by employee count

1-10
8
11-50
13
51-200
3
1,001-5,000
1
5,001-10,000
1
10001+
1

Email recency for this list is measured worldwide rather than for Italy, so it is reported there. Company counts and contact totals on this page are exact for Italy, over 27 companies.

How this list was built

The recorded descriptions help you assess these company matches. Check a company’s website for its current services and locations.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies
Company records associated with Italy whose business descriptions match “omnichannel customer service platforms” by meaning at the Exact setting. Descriptions are compiled in the RevenueBase company graph from public websites, profiles and company information where available; they are not guaranteed quotations from the company's website.
RevenueBase SmartSearch
Describe a niche company in your own words to find businesses by meaning. Exact, Similar, Related and Broad control the breadth of RevenueBase SmartSearch. This saved list uses Exact. Each row's Exact match badge shows inclusion in that search, not an individual score or a service-quality judgment.
Public preview
The public preview omits records without a verified work email. Where headquarters information is recorded, preview rows are also filtered to this page’s location. Dataset totals and geographic summaries describe the full matched records before these preview filters.
Match quality
RevenueBase's August 25, 2026 study assessed 4,198 description/company pairs across matching settings. The publisher reports 86% good or better at Exact. This evaluates the method across queries; it does not audit this individual list. Recorded company descriptions, where available, help you judge each match yourself. Read the full methodology: how the lists are built and what the study measures.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every displayed company carries at least one verified work email. RevenueBase tracks 770 professional contacts with verified work emails across the full matched dataset. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 29, 2026. Lists refresh periodically as the graph is re-checked.
Record context
Company records and descriptions can change. Check the company's website for its current services and locations.

Frequently asked

What is RevenueBase SmartSearch?

RevenueBase SmartSearch finds niche companies by the meaning of their business descriptions in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit your description. This list uses Exact for “omnichannel customer service platforms”; each Exact match badge shows search membership, not an individual similarity or quality score.

How many omnichannel customer service platforms are there based in Italy?

RevenueBase identified 27 company matches for omnichannel customer service platforms associated with Italy as of September 2026, using the meaning of business descriptions at Exact. This is the recorded matched set in the RevenueBase company graph.

What is the largest company on this list?

Covisian tops the displayed preview by professional contacts tracked in RevenueBase. Recorded headquarters appear in the company rows.

Which city has the most omnichannel customer service platforms?

Milan leads with 9 company records, followed by Rome (2) and Amorosi (1).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work limited free results with 500 credits to start. Upgrading provides access to the 770 professional contacts with verified work emails tracked across these 27 companies; direct dials are available where recorded.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 29, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.