Company lists · Data refreshed September 2026
Top 25 Omnichannel customer service platforms based in Brazil
RevenueBase identified 312 omnichannel customer service platforms headquartered in Brazil as of September 2026 and tracks 13,075 professional contacts across them, including 2,600 with verified work emails. Sao Paulo is the largest hub.
This list covers omnichannel customer service platforms headquartered in Brazil, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 29, 2026.
Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.
The 25 largest omnichannel customer service platforms based in Brazil
Ranked by team size| # | Company | Contacts | |||
|---|---|---|---|---|---|
| 1 | 2,114 contacts → | ||||
Indirect evidence “Com uma vontade contagiante de fazer a diferença, a Contax é a única empresa do setor presente em toda a jornada de relacionamento do consumidor, com olhar humano e abordagem…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 2 | 1,312 contacts → | ||||
Indirect evidence “A dbm Contact Center foi fundada em 1996 e possui sede própria em Curitiba.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 3 | 926 contacts → | ||||
Indirect evidence “A Youtility Center do Brasil faz parte do “Gruppo Distribuzione Spa”, com sede na Itália desde 1998.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 4 | 787 contacts → | ||||
Partial evidence “Proporcione experiências pessoais, envolventes e fluidas com o poder de Zenvia Customer Cloud, nossa IA completa que revolucionará a jornada dos seus clientes.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 5 | 365 contacts → | ||||
Indirect evidence “A Pessoalize nasceu para dar protagonismo para os canais digitais de Chat, WhatsApp, passando por vídeo atendimento, até canais de conciliação como Consumidor.gov e RA, entendendo…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 6 | 359 contacts → | ||||
Partial evidence “Com uma perspectiva que parte do ponto de vista do cliente, a Vermont oferece um atendimento Omnichannel para o Sucesso na Jornada do Cliente do Pré ao Pós-Vendas.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 7 | 359 contacts → | ||||
Partial evidence “SCOOTO was created to solve customer services for growing companies who lose control over their customers once they start to grow.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 8 | 308 contacts → | ||||
Partial evidence “A BCR.CX é uma empresa líder em soluções de Customer Experience, oferecendo serviços de BPO de Atendimento, Vendas e relacionamento focado em CX, com uso de ferramentas…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 9 | 281 contacts → | ||||
Indirect evidence “Fundada em 2010 por Paulo Godoy, a Olos surgiu como uma startup e carrega o espírito de inovação e superação constantes, sempre focada em oferecer soluções de relacionamento entre…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 10 | 261 contacts → | ||||
Partial evidence “Desde 1987 a TELEDATA é referência em soluções para contact center, conectando empresas e clientes com tecnologias omnichannel.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 11 | 178 contacts → | ||||
Strong evidence “Cloud Humans is a global AI-powered customer support platform built for digital companies that need to scale support without increasing costs.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 12 | 167 contacts → | ||||
Partial evidence “A Fortics é uma empresa referência em plataformas de atendimento, vendas e comunicação omnichannel (redes sociais, mensageria instantânea e voz), que unifica 17 canais, como…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 13 | 133 contacts → | ||||
Indirect evidence “A 2CX é o resultado da fusão entre duas empresas renomadas, Callflex e VoxAge.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 14 | 128 contacts → | ||||
Indirect evidence “Como não havia um caminho, nós abrimos o caminho.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 15 | 107 contacts → | ||||
Indirect evidence “Agora somos Suri by Chatbot Maker!” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 16 | 101 contacts → | ||||
Indirect evidence “A Ligo é a parceira ideal para empresas que desejam transformar a maneira como se relacionam com seus prospects e clientes.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 17 | 98 contacts → | ||||
Indirect evidence “A ColmeIA impulsiona negócios por meio de conversas inteligentes.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 18 | 96 contacts → | ||||
Indirect evidence “Ajudamos empresas a otimizarem a sua gestão de atendimento através de uma plataforma que reúne WhatsApp, Instagram, Chat Online e outros canais, em uma única tela.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 19 | 94 contacts → | ||||
Indirect evidence “Sobre a GVP digital – Empresa nacional com sede em São Paulo, a GVP foi fundada em 2002 com o objetivo de oferecer soluções de tecnologia para auxiliar a comunicação entre…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 20 | 94 contacts → | ||||
Indirect evidence “Com 25 anos de estrada e presença multinacional, somos especialistas em Gestão de Relacionamento com o Cliente, unindo tecnologia própria, metodologia autoral, cultura humanizada…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 21 | 92 contacts → | ||||
Partial evidence “cVortex é uma solução de atendimento omnichannel com IA que garante o histórico do cliente em um só lugar, de maneira simples e descomplicada que oferece a melhor experiência…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 22 | 84 contacts → | ||||
Indirect evidence “Ganhamos tempo para empresas que se relacionam com os clientes ao reduzir custos e aumentar produtividade desde 2007.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 23 | 83 contacts → | ||||
Indirect evidence “Nossa Missão desenvolver soluções inovadoras para o mercado de atendimento ao cliente de forma eficaz, priorizando as reais necessidades e inovando com base em indicadores de…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 24 | 83 contacts → | ||||
Indirect evidence “Com a YMMA, sua empresa tem tudo o que precisa em um único lugar: CRM de Vendas, E-commerce, Chatbot, Automação de Marketing, Biometria, Call Center, PAP, Inteligência Artificial…” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
| 25 | 78 contacts → | ||||
Indirect evidence “Utilizamos Inteligência Artificial para ajudar empresas a construir relacionamentos incríveis através de canais digitais.” Source: RevenueBase Database · checked Sep 29, 2026Thanks. The Data Team will review it. | |||||
RevenueBase Smart Search
RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: omnichannel customer service platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.
- Strong evidence
- The company's own public description of its business names omnichannel customer service platforms.
- Partial evidence
- Its own public description names part of omnichannel customer service platforms, so it works in or next to the category without describing itself that way.
- Indirect evidence
- The description shown does not name omnichannel customer service platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.
RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.
Showing 25 of 312 omnichannel customer service platforms based in Brazil
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Omnichannel customer service platforms based in Brazil at a glance
As of Sep 29, 2026Companies by employee count
Email recency for this list is measured worldwide rather than for Brazil, so it is reported there. Company counts and contact totals on this page are exact for Brazil, over 312 companies.
How this list was built
Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among omnichannel customer service platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.
- Source
- The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
- What qualifies
- Companies headquartered in Brazil whose own description of what they do matches “omnichannel customer service platforms”. Matching reads each company's description, not its industry code or its name.
- RevenueBase Smart Search
- RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names omnichannel customer service platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
- What we exclude
- Companies whose own description does not clearly place them among omnichannel customer service platforms, and records with no verified work email. Companies headquartered outside Brazil are excluded even when they keep an office there.
- Match quality
- In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
- Ranking
- Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
- Verification
- Every listed company carries at least one verified work email, 2,600 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
- Refresh
- This page's figures were pulled from the company graph on September 29, 2026. Lists refresh periodically as the graph is re-checked.
- Corrections
- Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.
Omnichannel customer service platforms by metro
Frequently asked
What is RevenueBase Smart Search?
RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names omnichannel customer service platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.
How many omnichannel customer service platforms are there based in Brazil?
RevenueBase identified 312 omnichannel customer service platforms headquartered in Brazil as of September 2026, matched on each company's own description of what it does rather than its industry code.
What is the largest company on this list?
Contax S.A, headquartered in Sao Paulo, tops this list with the largest team on record.
Which city has the most omnichannel customer service platforms?
Sao Paulo leads with 94 headquartered companies, followed by Curitiba (23) and Porto Alegre (11).
How do I get contact information for these companies?
A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 2,600 verified decision-maker contacts tracked across these 312 companies.
How current is this list?
The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 29, 2026.
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About this data
RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.
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