Company lists · Data refreshed September 2026

Top 25 Customer service AI companies based in the United States

Name: Customer service AI companies based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 4,260 companies tracked

RevenueBase identified 4,260 customer service AI companies headquartered in the United States as of September 2026 and tracks 754,450 professional contacts across them, including 195,265 with verified work emails. San Francisco is the largest hub.

This list covers customer service AI companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

4,260Companies

754,450Contacts tracked

195,265Verified emails

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The 25 largest customer service AI companies based in the United States

Ranked by team size

Top 25 of 4,260 customer service AI companies based in the United States, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer service AI companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Cognizant	Partial evidence	Teaneck, NJ, United StatesHQ checked Sep 28, 2026	10001+	326,658 contacts →
	Partial evidence “Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.” Source: RevenueBase Database · checked Sep 28, 2026
2	Concentrix	Partial evidence	Newark, CA, United StatesHQ checked Sep 28, 2026	10001+	148,042 contacts →
	Partial evidence “We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real…” Source: RevenueBase Database · checked Sep 28, 2026
3	Taskus	Indirect evidence	New Braunfels, TX, United StatesHQ checked Sep 28, 2026	10001+	30,686 contacts →
	Indirect evidence “TaskUs delivers outsourced digital services that power the companies shaping the future.” Source: RevenueBase Database · checked Sep 28, 2026
4	HGS	Partial evidence	Chicago, IL, United StatesHQ checked Sep 28, 2026	10001+	24,115 contacts →
	Partial evidence “HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence.” Source: RevenueBase Database · checked Sep 28, 2026
5	Publicis Sapient	Partial evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	10001+	20,235 contacts →
	Partial evidence “Publicis Sapient is a technology company that provides enterprise AI platforms and services.” Source: RevenueBase Database · checked Sep 28, 2026
6	IQOR	Partial evidence	Fort Lauderdale, FL, United StatesHQ checked Sep 28, 2026	10001+	17,310 contacts →
	Partial evidence “iQor is a trusted partner in customer experience solutions for global brands and a portfolio company of Mill Point Capital.” Source: RevenueBase Database · checked Sep 28, 2026
7	IBEX	Partial evidence	Washington, DC, United StatesHQ checked Sep 28, 2026	10001+	15,457 contacts →
	Partial evidence “ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies…” Source: RevenueBase Database · checked Sep 28, 2026
8	NICE	Partial evidence	Hoboken, NJ, United StatesHQ checked Sep 28, 2026	5,001-10,000	10,721 contacts →
	Partial evidence “NiCE is transforming the world with AI that puts people first.” Source: RevenueBase Database · checked Sep 28, 2026
9	24 7.ai	Strong evidence	Campbell, CA, United StatesHQ checked Sep 28, 2026	10001+	8,461 contacts →
	Strong evidence “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Source: RevenueBase Database · checked Sep 28, 2026
10	Genesys	Partial evidence	Menlo Park, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	7,347 contacts →
	Partial evidence “Genesys® empowers more than organizations worldwide to create the best customer and employee experiences.” Source: RevenueBase Database · checked Sep 28, 2026
11	Zendesk	Indirect evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	6,628 contacts →
	Indirect evidence “Move beyond deflection.” Source: RevenueBase Database · checked Sep 28, 2026
12	Fractal	Partial evidence	New York, United StatesHQ checked Sep 28, 2026	5,001-10,000	6,154 contacts →
	Partial evidence “Fractal is a publicly listed global enterprise AI company with a vision to power every human decision in the enterprise.” Source: RevenueBase Database · checked Sep 28, 2026
13	Qualfon	Partial evidence	Highland Park, MI, United StatesHQ checked Sep 28, 2026	10001+	5,840 contacts →
	Partial evidence “Qualfon provides 360 degrees of customer experience support for your business with mission-driven processes that keep each person at the heart of every interaction.” Source: RevenueBase Database · checked Sep 28, 2026
14	Fusion CX	Partial evidence	Norcross, GA, United StatesHQ checked Sep 28, 2026	10001+	4,785 contacts →
	Partial evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 28, 2026
15	Sprinklr	Strong evidence	New York, NY, United StatesHQ checked Sep 28, 2026	1,001-5,000	4,513 contacts →
	Strong evidence “Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across…” Source: RevenueBase Database · checked Sep 28, 2026
16	Verint	Partial evidence	Melville, NY, United StatesHQ checked Sep 28, 2026	5,001-10,000	3,852 contacts →
	Partial evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 28, 2026
17	Nuance Communications	Partial evidence	Burlington, MA, United StatesHQ checked Sep 28, 2026	10001+	3,544 contacts →
	Partial evidence “Nuance Communications is a technology pioneer with market leadership in conversational, ambient, and generative AI.” Source: RevenueBase Database · checked Sep 28, 2026
18	Tekion Corp	Partial evidence	Pleasanton, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	3,036 contacts →
	Partial evidence “Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.” Source: RevenueBase Database · checked Sep 28, 2026
19	Etech Global Services	Strong evidence	Nacogdoches, TX, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,964 contacts →
	Strong evidence “Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and…” Source: RevenueBase Database · checked Sep 28, 2026
20	Five9	Strong evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,584 contacts →
	Strong evidence “Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX.” Source: RevenueBase Database · checked Sep 28, 2026
21	Teknowledge	Partial evidence	Colorado Springs, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,126 contacts →
	Partial evidence “TeKnowledge is a trusted expert technology services company that partners with companies and countries to navigate the complexities of becoming AI‑First, managing the full…” Source: RevenueBase Database · checked Sep 28, 2026
22	CALIX	Partial evidence	San Jose, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,120 contacts →
	Partial evidence “Calix is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences-so they can compete and win in…” Source: RevenueBase Database · checked Sep 28, 2026
23	Liveops, INC	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	n/a	2,026 contacts →
	Partial evidence “Human-Led, Tech-Powered Customer Service For over 25 years, Liveops has redefined customer support by combining technology with real human connection.” Source: RevenueBase Database · checked Sep 28, 2026
24	Op360 Officepartners360	Partial evidence	Ridgefield, CT, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,777 contacts →
	Partial evidence “OP360, part of iQor CXBPO™, is a trusted partner in intelligent customer experience solutions for global brands.” Source: RevenueBase Database · checked Sep 28, 2026
25	Supportninja	Partial evidence	Austin, TX, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,711 contacts →
	Partial evidence “SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service AI companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer service AI companies.
Partial evidence: Its own public description names part of customer service AI companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer service AI companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 4,260 customer service AI companies based in the United States

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Customer service AI companies based in the United States at a glance

As of Sep 28, 2026

25.9%Verified-email coverage

177.1Average contacts per company

1-10Median size (employees)

7.4%Largest-city concentration · San Francisco

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

2,553

11-50

1,153

51-200

338

201-500

103

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 4,260 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service AI companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “customer service AI companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service AI companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer service AI companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 195,265 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer service AI companies by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service AI companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer service AI companies are there based in the United States?

RevenueBase identified 4,260 customer service AI companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Cognizant, headquartered in Teaneck, tops this list with the largest team on record.

Which city has the most customer service AI companies?

San Francisco leads with 316 headquartered companies, followed by New York (274) and Miami (156).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 195,265 verified decision-maker contacts tracked across these 4,260 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.