Company lists · Data refreshed September 2026

Top 25 Customer satisfaction consulting firms based in Germany

Name: Customer satisfaction consulting firms based in Germany
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 169 companies tracked

RevenueBase identified 169 customer satisfaction consulting firms headquartered in Germany as of September 2026 and tracks 1,987 professional contacts across them, including 1,044 with verified work emails. Berlin is the largest hub.

This list covers customer satisfaction consulting firms headquartered in Germany, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

169Companies

1,987Contacts tracked

1,044Verified emails

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The 25 largest customer satisfaction consulting firms based in Germany

Ranked by team size

Top 25 of 169 customer satisfaction consulting firms based in Germany, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer satisfaction consulting firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	RPC	Strong evidence	Munich, GermanyHQ checked Sep 28, 2026	201-500	336 contacts →
	Strong evidence “We are The Retail Performance Company (rpc), the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design…” Source: RevenueBase Database · checked Sep 28, 2026
2	Sybit Gmbh	Strong evidence	Radolfzell, GermanyHQ checked Sep 28, 2026	201-500	212 contacts →
	Strong evidence “SYBIT is Europe's leading full-service provider for customer experience (CX) with comprehensive expertise in business consulting, process consulting and IT consulting.” Source: RevenueBase Database · checked Sep 28, 2026
3	MUUUH	Strong evidence	Osnabrück, GermanyHQ checked Sep 28, 2026	201-500	168 contacts →
	Strong evidence “Consulting, Technology & Solutions für Customer Service, Sales & Marketing Wir sind überzeugt: Echter Erfolg entsteht dort, wo Unternehmen ihre Kund:innen konsequent in den…” Source: RevenueBase Database · checked Sep 28, 2026
4	infinit.cx	Partial evidence	Munich, GermanyHQ checked Sep 28, 2026	51-200	136 contacts →
	Partial evidence “infinit.cx group - The Customer Experience Powerhouse DIE Experten für gelungenen Omnikanal-Kundenservice durch Customer-Experience (CX) mit über 40 Jahren Erfahrung in der der…” Source: RevenueBase Database · checked Sep 28, 2026
5	Riverland Reply	Strong evidence	München, GermanyHQ checked Sep 28, 2026	51-200	85 contacts →
	Strong evidence “Riverland Reply is the Reply group company specialized in consulting end-to-end customer-oriented solutions and strategies.” Source: RevenueBase Database · checked Sep 28, 2026
6	Port-Neo	Indirect evidence	Stuttgart, GermanyHQ checked Sep 28, 2026	51-200	77 contacts →
	Indirect evidence “port-neo ist eine Full-Service-CX-Agentur.” Source: RevenueBase Database · checked Sep 28, 2026
7	Iskander Business Partner	Strong evidence	Ismaning, GermanyHQ checked Sep 28, 2026	51-200	57 contacts →
	Strong evidence “Iskander Business Partner is an owner-managed consulting firm specializing in Customer Centricity, Data Based Marketing & Sales, Digital Excellence and Smart Products &…” Source: RevenueBase Database · checked Sep 28, 2026
8	Neomatic AG	Indirect evidence	Köln, GermanyHQ checked Sep 28, 2026	51-200	52 contacts →
	Indirect evidence “NEOMATIC is more than just a consultancy!” Source: RevenueBase Database · checked Sep 28, 2026
9	Impacx	Indirect evidence	Kleve, GermanyHQ checked Sep 28, 2026	201-500	39 contacts →
	Indirect evidence “impacx steht für fundiertes Know-how zu Strategien, Prozessen und technischen Lösungen im Kundenservice.” Source: RevenueBase Database · checked Sep 28, 2026
10	Envolved Gmbh	Partial evidence	Munich, GermanyHQ checked Sep 28, 2026	11-50	32 contacts →
	Partial evidence “Welcome to Envolved, where we believe that Customer Centricity is crucial for sustainable and profitable growth.” Source: RevenueBase Database · checked Sep 28, 2026
11	Leafworks Your Customer Service CAN DO Better	Partial evidence	Norderstedt, GermanyHQ checked Sep 28, 2026	11-50	30 contacts →
	Partial evidence “We believe that customer service is not a cost factor-it is one of the most powerful levers for sustainable business success.” Source: RevenueBase Database · checked Sep 28, 2026
12	Sncom Gmbh	Partial evidence	Ahlen, GermanyHQ checked Sep 28, 2026	51-200	29 contacts →
	Partial evidence “Die SNcom GmbH ist ein herstellerunabhängiges Unternehmen für Customer Experience und Servicetechnologie mit Hauptsitz in Kaarst.” Source: RevenueBase Database · checked Sep 28, 2026
13	Thorit	Indirect evidence	Sindelfingen, GermanyHQ checked Sep 28, 2026	51-200	27 contacts →
	Indirect evidence “Thorit is an AI and CRM consultancy for enterprise B2B.” Source: RevenueBase Database · checked Sep 28, 2026
14	Deliberate Gmbh	Strong evidence	Böblingen, GermanyHQ checked Sep 28, 2026	11-50	27 contacts →
	Strong evidence “We offer comprehensive IT consulting and integration services in the areas of customer service, contact center and customer experience.” Source: RevenueBase Database · checked Sep 28, 2026
15	Skopos Connect	Partial evidence	Aachen, GermanyHQ checked Sep 28, 2026	11-50	25 contacts →
	Partial evidence “SKOPOS CONNECT konzipiert und implementiert internationale best-in-class Customer Experience (CX) Programme sowie Insight Communities – sowohl im B2B- als auch im B2C-Bereich.” Source: RevenueBase Database · checked Sep 28, 2026
16	SMP Strategy Consulting	Partial evidence	Dusseldorf, GermanyHQ checked Sep 28, 2026	51-200	24 contacts →
	Partial evidence “SMP Strategy Consulting steht für Exzellenz an der Kundenschnittstelle – persönlich und digital.” Source: RevenueBase Database · checked Sep 28, 2026
17	Rimpl Consulting Gmbh	Indirect evidence	Bornheim, GermanyHQ checked Sep 28, 2026	11-50	23 contacts →
	Indirect evidence “Wir unterstützen unsere Kunden aus den Branchen Automotive, Finance, Health-Care und Telekommunikation (u.a.) mit hochwertiger Beratungsleistung.” Source: RevenueBase Database · checked Sep 28, 2026
18	Concertare Beratungs- UND Dienstleistungsgesellschaft MBH	Partial evidence	Burscheid, GermanyHQ checked Sep 28, 2026	51-200	23 contacts →
	Partial evidence “concertare - The Specialist for Customer Experience Management and Mystery Research” Source: RevenueBase Database · checked Sep 28, 2026
19	Novedas	Indirect evidence	Schönefeld, GermanyHQ checked Sep 28, 2026	11-50	20 contacts →
	Indirect evidence “People who make the difference Failing at implementing high priced concepts and good advice, because of your company's originalities?” Source: RevenueBase Database · checked Sep 28, 2026
20	Kultbude Gmbh	Indirect evidence	Rostock, GermanyHQ checked Sep 28, 2026	51-200	19 contacts →
	Indirect evidence “New Way of Work Wir unterstützen Sie mit unserem Wissen und unserer Erfahrung, mit dem Einsatz neuester Technologie und intelligenten Prozessen die Zufriedenheit Ihrer…” Source: RevenueBase Database · checked Sep 28, 2026
21	Safari Consulting	Partial evidence	Mainz Und München, GermanyHQ checked Sep 28, 2026	11-50	18 contacts →
	Partial evidence “Willkommen bei Safari Consulting - seit über 20 Jahren begleiten wir unsere Kunden aus verschiedenen Branchen dabei, insbesondere im Vertrieb und Kundenservice immer besser zu…” Source: RevenueBase Database · checked Sep 28, 2026
22	RUF Beratung Gmbh	Indirect evidence	Essen, GermanyHQ checked Sep 28, 2026	11-50	16 contacts →
	Indirect evidence “Die RUF Beratung ist ein Beratungsunternehmen rund um Kundenservice und Contact Center.” Source: RevenueBase Database · checked Sep 28, 2026
23	Aretas Gmbh	Indirect evidence	Aschaffenburg, GermanyHQ checked Sep 28, 2026	11-50	14 contacts →
	Indirect evidence “Exzellente Services sind unser Antrieb!” Source: RevenueBase Database · checked Sep 28, 2026
24	Acht S Gmbh	Indirect evidence	Stuttgart, GermanyHQ checked Sep 28, 2026	11-50	14 contacts →
	Indirect evidence “We develop AI-powered software and tailored solutions-with a philosophy that sets us apart: Truly sovereign AI.” Source: RevenueBase Database · checked Sep 28, 2026
25	X Carstens	Indirect evidence	Stuttgart, GermanyHQ checked Sep 28, 2026	51-200	14 contacts →
	Indirect evidence “Beratung und fachliche Kompetenz stehen bei uns im Vordergrund.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer satisfaction consulting firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer satisfaction consulting firms.
Partial evidence: Its own public description names part of customer satisfaction consulting firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer satisfaction consulting firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 169 customer satisfaction consulting firms based in Germany

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Customer satisfaction consulting firms based in Germany at a glance

As of Sep 28, 2026

52.5%Verified-email coverage

11.8Average contacts per company

1-10Median size (employees)

9.5%Largest-city concentration · Berlin

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

106

11-50

51-200

201-500

1,001-5,000

Email recency for this list is measured worldwide rather than for Germany, so it is reported there. Company counts and contact totals on this page are exact for Germany, over 169 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer satisfaction consulting firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Germany whose own description of what they do matches “customer satisfaction consulting firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer satisfaction consulting firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer satisfaction consulting firms, and records with no verified work email. Companies headquartered outside Germany are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 1,044 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer satisfaction consulting firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer satisfaction consulting firms are there based in Germany?

RevenueBase identified 169 customer satisfaction consulting firms headquartered in Germany as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

RPC, headquartered in Munich, tops this list with the largest team on record.

Which city has the most customer satisfaction consulting firms?

Berlin leads with 16 headquartered companies, followed by Hamburg (14) and Munchen (13).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 1,044 verified decision-maker contacts tracked across these 169 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.