Company lists · Data refreshed September 2026

Top 25 Customer satisfaction consulting firms based in Australia

Name: Customer satisfaction consulting firms based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 231 companies tracked

RevenueBase identified 231 customer satisfaction consulting firms headquartered in Australia as of September 2026 and tracks 6,568 professional contacts across them, including 844 with verified work emails. Sydney is the largest hub.

This list covers customer satisfaction consulting firms headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

231Companies

6,568Contacts tracked

844Verified emails

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The 25 largest customer satisfaction consulting firms based in Australia

Ranked by team size

Top 25 of 231 customer satisfaction consulting firms based in Australia, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer satisfaction consulting firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Probe CX	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	10001+	3,316 contacts →
	Partial evidence “Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives.” Source: RevenueBase Database · checked Sep 28, 2026
2	TSA Group - Australia	Indirect evidence	West Perth, AustraliaHQ checked Sep 28, 2026	1,001-5,000	1,818 contacts →
	Indirect evidence “We’re Australia’s leading specialists in CX consultancy and services.” Source: RevenueBase Database · checked Sep 28, 2026
3	CX Lavender	Partial evidence	Ultimo, AustraliaHQ checked Sep 28, 2026	51-200	132 contacts →
	Partial evidence “CX Lavender are Customer Growth Experts.” Source: RevenueBase Database · checked Sep 28, 2026
4	Startek Australia	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	n/a	74 contacts →
	Partial evidence “A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading…” Source: RevenueBase Database · checked Sep 28, 2026
5	Insync	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	51-200	65 contacts →
	Partial evidence “We’re leaders in integrated experience management, research and consulting.” Source: RevenueBase Database · checked Sep 28, 2026
6	CSBA	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	11-50	46 contacts →
	Partial evidence “CSBA is a 25-year-old customer experience insights agency.” Source: RevenueBase Database · checked Sep 28, 2026
7	Symplicit	Indirect evidence	Melbourne \| Sydney \| Brisbane \| Adelaide, AustraliaHQ checked Sep 28, 2026	51-200	44 contacts →
	Indirect evidence “We are a design consultancy that uses behavioural research to inform strategy, design and digital delivery.” Source: RevenueBase Database · checked Sep 28, 2026
8	Customer Science	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	44 contacts →
	Partial evidence “Customer Science is an Australian Customer Experience (CX), Contact Centre, Service and Digital Transformation Company.” Source: RevenueBase Database · checked Sep 28, 2026
9	Customer Driven Solutions	Partial evidence	Cremorne, AustraliaHQ checked Sep 28, 2026	51-200	44 contacts →
	Partial evidence “Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…” Source: RevenueBase Database · checked Sep 28, 2026
10	Idea Science	Indirect evidence	Sydney, AustraliaHQ checked Sep 28, 2026	51-200	30 contacts →
	Indirect evidence “Idea Science is now part of the Nexifi Group!” Source: RevenueBase Database · checked Sep 28, 2026
11	Mext Consulting	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	11-50	29 contacts →
	Indirect evidence “We create trust brands and empower our clients' teams to build more trust in every conversation and interaction.” Source: RevenueBase Database · checked Sep 28, 2026
12	Pragma Partners	Indirect evidence	Canberra, AustraliaHQ checked Sep 28, 2026	11-50	28 contacts →
	Indirect evidence “Pragma Partners is a boutique professional services consultancy that specialises in the design and implementation of services for government and private sector organisations.” Source: RevenueBase Database · checked Sep 28, 2026
13	ZUNI	Indirect evidence	Sydney, AustraliaHQ checked Sep 28, 2026	1-10	20 contacts →
	Indirect evidence “Zuni is an independent Strategy Consultancy, based in Sydney, but working across Australia.” Source: RevenueBase Database · checked Sep 28, 2026
14	Human Experience AU	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	19 contacts →
	Partial evidence “Helping businesses provide an exceptional customer experience, consistently.” Source: RevenueBase Database · checked Sep 28, 2026
15	Feedback Asap	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	11-50	17 contacts →
	Partial evidence “We turn Feedback into ‘Winning On Action’ so you can boost results ASAP: Awesome Customer Experiences Sales Growth Advocacy & Great Reviews People Performance We provide One…” Source: RevenueBase Database · checked Sep 28, 2026
16	ACT XM	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	12 contacts →
	Partial evidence “Unlock the power of experience management to impress your customers, inspire your teams and build your brand.” Source: RevenueBase Database · checked Sep 28, 2026
17	Emergent Consulting	Partial evidence	Adelaide, AustraliaHQ checked Sep 28, 2026	11-50	12 contacts →
	Partial evidence “Emergent Consulting is an Australian business consulting firm founded in 2015 and consists of a dedicated team of professional business and management consultants with a…” Source: RevenueBase Database · checked Sep 28, 2026
18	The Customer Experience Company	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	1-10	12 contacts →
	Partial evidence “The Customer Experience Company (CEC) is a leading strategic design, experience design, and digital implementation consultancy based in Sydney.” Source: RevenueBase Database · checked Sep 28, 2026
19	Beta Launch	Partial evidence	Carlton, AustraliaHQ checked Sep 28, 2026	11-50	11 contacts →
	Partial evidence “Beta Launch is a product management and customer experience design consultancy based out of Melbourne and Colombo, impassioned with improving the experience of customers and…” Source: RevenueBase Database · checked Sep 28, 2026
20	Results In Performance	Indirect evidence	Brisbane, AustraliaHQ checked Sep 28, 2026	1-10	11 contacts →
	Indirect evidence “Results in Performance exists to help our clients achieve better results through better performance.” Source: RevenueBase Database · checked Sep 28, 2026
21	Limebridge Australia	Strong evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	11-50	10 contacts →
	Strong evidence “LimeBridge Australia (LBA) is part of a worldwide customer experience consulting group that provides a unique approach combining active management principles and effective…” Source: RevenueBase Database · checked Sep 28, 2026
22	Cxo2	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	10 contacts →
	Partial evidence “Customer experience is one of the most powerful commercial levers a leader can pull - and one of the most underused.” Source: RevenueBase Database · checked Sep 28, 2026
23	Engaged Strategy PTY LTD	Indirect evidence	Capalaba, AustraliaHQ checked Sep 28, 2026	11-50	8 contacts →
	Indirect evidence “Engaged Strategy is an insights-based strategic consultancy.” Source: RevenueBase Database · checked Sep 28, 2026
24	Customer Feedback Systems Australasia	Partial evidence	Thornleigh, AustraliaHQ checked Sep 28, 2026	11-50	8 contacts →
	Partial evidence “Customer Feedback Systems (CFS) is a Global provider of Service Measurement, Service Improvement & Market Research.” Source: RevenueBase Database · checked Sep 28, 2026
25	Proto CX	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	1-10	8 contacts →
	Partial evidence “So in 2017 through 2019, we developed an entirely new way of thinking about how companies improve their experience for both their customers and their staff in a way that generates…” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer satisfaction consulting firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer satisfaction consulting firms.
Partial evidence: Its own public description names part of customer satisfaction consulting firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer satisfaction consulting firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 231 customer satisfaction consulting firms based in Australia

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Customer satisfaction consulting firms based in Australia at a glance

As of Sep 28, 2026

12.9%Verified-email coverage

28.4Average contacts per company

1-10Median size (employees)

34.2%Largest-city concentration · Sydney

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

174

11-50

51-200

201-500

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 231 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer satisfaction consulting firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “customer satisfaction consulting firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer satisfaction consulting firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer satisfaction consulting firms, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 844 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer satisfaction consulting firms by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer satisfaction consulting firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer satisfaction consulting firms are there based in Australia?

RevenueBase identified 231 customer satisfaction consulting firms headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Probe CX, headquartered in Melbourne, tops this list with the largest team on record.

Which city has the most customer satisfaction consulting firms?

Sydney leads with 79 headquartered companies, followed by Melbourne (56) and Brisbane (13).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 844 verified decision-maker contacts tracked across these 231 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.