Company lists · Data refreshed September 2026

Top 25 Customer journey mapping companies based in the United States

RevenueBase identified 183 customer journey mapping companies headquartered in the United States as of September 2026 and tracks 2,977 professional contacts across them, including 821 with verified work emails. San Francisco is the largest hub.

This list covers customer journey mapping companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 19, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 19, 2026 86% judged on-target in blind review
183Companies
2,977Contacts tracked
821Verified emails
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The 25 largest customer journey mapping companies based in the United States

Ranked by team size
Top 25 of 183 customer journey mapping companies based in the United States, ranked by team size, largest first. Data refreshed Sep 19, 2026. RevenueBase Smart Search rates how each company's information relates to customer journey mapping companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Partial evidencePrinceton, NJ, United StatesHQ checked Sep 19, 20261,001-5,0001,250 contacts →

Partial evidence

“Servion is a CX Consulting and global systems integrator (SI) headquartered in the United States, with over three decades in customer experience (CX) transformation.”

Source: RevenueBase Database · checked Sep 19, 2026
2Indirect evidenceFairfield, IA, United StatesHQ checked Sep 19, 2026201-500199 contacts →

Indirect evidence

“Welcome to Human Factors International, leaders of experience-led business transformations.”

Source: RevenueBase Database · checked Sep 19, 2026
3Partial evidenceMinneapolis, MN, United StatesHQ checked Sep 19, 202651-200179 contacts →

Partial evidence

“Bold Orange is a leading customer experience agency supporting brands with end-to-end CX needs, inclusive of experience strategy and design, performance marketing and digital…”

Source: RevenueBase Database · checked Sep 19, 2026
4Partial evidenceDuluth, GA, United StatesHQ checked Sep 19, 202651-200108 contacts →

Partial evidence

“For over 25 years, A Closer Look has been a trusted partner to some of the world's leading brands, helping them understand and enhance their customer experience.”

Source: RevenueBase Database · checked Sep 19, 2026
5Indirect evidenceKentfield, CA, United StatesHQ checked Sep 19, 202651-20075 contacts →

Indirect evidence

“Cro Metrics is your trusted partner for all things growth.”

Source: RevenueBase Database · checked Sep 19, 2026
6Strong evidenceNashville, CA, United StatesHQ checked Sep 19, 202611-5057 contacts →

Strong evidence

“Uniply empowers scalable growth by measuring your customer journey and guiding your team toward unified execution.”

Source: RevenueBase Database · checked Sep 19, 2026
7Indirect evidenceNew York, NY, United StatesHQ checked Sep 19, 202611-5054 contacts →

Indirect evidence

“OGC is a boutique research and consulting firm specializing in data-driven strategy, innovation testing, and CX program design and optimization.”

Source: RevenueBase Database · checked Sep 19, 2026
8Partial evidenceGlen Allen, VA, United StatesHQ checked Sep 19, 20261,001-5,00045 contacts →

Partial evidence

“ICF Interactive is now part of ICF Olson, a customer experience agency purpose-built for the new realities facing organizations today.”

Source: RevenueBase Database · checked Sep 19, 2026
9Strong evidenceFramingham, MA, United StatesHQ checked Sep 19, 202651-20041 contacts →

Strong evidence

“Sophelle helps retailers innovate to create compelling customer experiences in stores, online, and throughout the customer journey.”

Source: RevenueBase Database · checked Sep 19, 2026
10Partial evidenceDallas, TX, United StatesHQ checked Sep 19, 202651-20035 contacts →

Partial evidence

“Precocity is a customer experience consultancy with technology and user experience at its core.”

Source: RevenueBase Database · checked Sep 19, 2026
11Partial evidenceOverland Park, KS, United StatesHQ checked Sep 19, 202651-20031 contacts →

Partial evidence

“We are obsessed with constantly improving your customer experience because we know that increasing revenue and profits requires laser-like focus on customer loyalty that grows out…”

Source: RevenueBase Database · checked Sep 19, 2026
12Indirect evidenceOrlando, FL, United StatesHQ checked Sep 19, 202611-5029 contacts →

Indirect evidence

“CX Latam Group tiene 3 unidades de negocio.”

Source: RevenueBase Database · checked Sep 19, 2026
13Partial evidenceBeaverton, OR, United StatesHQ checked Sep 19, 202651-20028 contacts →

Partial evidence

“InflowCX, an Amplix Company, is your strategic partner in delivering unparalleled customer experiences (CX).”

Source: RevenueBase Database · checked Sep 19, 2026
14Indirect evidenceSan Francisco, CA, United StatesHQ checked Sep 19, 202611-5027 contacts →

Indirect evidence

“We’re a CX consultancy punching above our weight to help our clients do big things with brands of all sizes.”

Source: RevenueBase Database · checked Sep 19, 2026
15Indirect evidenceSan Francisco, CA, United StatesHQ checked Sep 19, 202651-20020 contacts →

Indirect evidence

“We work with brands that are ready to show up.”

Source: RevenueBase Database · checked Sep 19, 2026
16Strong evidenceDoral, FL, United StatesHQ checked Sep 19, 202651-20020 contacts →

Strong evidence

JourneyTrack is the Decision Intelligence platform for customer journeys.”

Source: RevenueBase Database · checked Sep 19, 2026
17Indirect evidenceRedwood City, CA, United StatesHQ checked Sep 19, 202611-5017 contacts →

Indirect evidence

“So you are looking to grow your business.”

Source: RevenueBase Database · checked Sep 19, 2026
18Partial evidenceLos Angeles, CA, United StatesHQ checked Sep 19, 20261-1017 contacts →

Partial evidence

“Semantic Empires is a marketing agency focused on developing customer lifetime value-based business growth.”

Source: RevenueBase Database · checked Sep 19, 2026
19Partial evidenceMurphy, TX, United StatesHQ checked Sep 19, 202611-5015 contacts →

Partial evidence

“Welcome to Team Wakabayashi, your trusted partner in navigating the ever-evolving landscape of Customer Experience (CX).”

Source: RevenueBase Database · checked Sep 19, 2026
20Partial evidenceSarasota, FL, United StatesHQ checked Sep 19, 202611-5014 contacts →

Partial evidence

“Founded in 2002 by Customer Experience thought leader Colin Shaw, Beyond Philosophy has since become a world leader Consultancy & training organization dedicated to move their…”

Source: RevenueBase Database · checked Sep 19, 2026
21Partial evidenceSan Diego, United StatesHQ checked Sep 19, 20261-1013 contacts →

Partial evidence

“CXperts is a Customer Experience (CX) consultancy solely focused on improving the experience between customers and brands across their many digital interactions.”

Source: RevenueBase Database · checked Sep 19, 2026
22Indirect evidenceSan Diego, CA, United StatesHQ checked Sep 19, 202611-5013 contacts →

Indirect evidence

“FreshForm is an experience design and innovation consultancy.”

Source: RevenueBase Database · checked Sep 19, 2026
23Indirect evidenceSan Francisco, CA, United StatesHQ checked Sep 19, 202611-5013 contacts →

Indirect evidence

“BuildUX allows you to create user visualizations that help teams strategize best.”

Source: RevenueBase Database · checked Sep 19, 2026
24Partial evidenceMinneapolis, MN, United StatesHQ checked Sep 19, 20261-1012 contacts →

Partial evidence

“Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes.”

Source: RevenueBase Database · checked Sep 19, 2026
25Indirect evidencePlano, TX, United StatesHQ checked Sep 19, 202611-5012 contacts →

Indirect evidence

“We're Redonk, a NO-BULL digital experience agency.”

Source: RevenueBase Database · checked Sep 19, 2026

Showing 25 of 183 customer journey mapping companies based in the United States

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Customer journey mapping companies based in the United States at a glance

As of Sep 19, 2026
27.6%Verified-email coverage
16.3Average contacts per company
1-10Median size (employees)
7.7%Largest-city concentration · San Francisco
Sep 19, 2026Page data refreshed

Companies by employee count

1-10
136
11-50
29
51-200
14
201-500
1
1,001-5,000
2
10001+
1

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 183 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer journey mapping companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in the United States whose own description of what they do matches “customer journey mapping companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer journey mapping companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer journey mapping companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 821 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 19, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer journey mapping companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer journey mapping companies are there based in the United States?

RevenueBase identified 183 customer journey mapping companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Servion Global Solutions, headquartered in Princeton, tops this list with the largest team on record.

Which city has the most customer journey mapping companies?

San Francisco leads with 14 headquartered companies, followed by Chicago (8) and Seattle (8).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 821 verified decision-maker contacts tracked across these 183 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 19, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.