Company lists · Data refreshed September 2026

Top 24 Customer experience analytics companies based in Australia

Name: Customer experience analytics companies based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 1, 2026 45 companies tracked

RevenueBase identified 45 customer experience analytics companies headquartered in Australia as of September 2026 and tracks 547 professional contacts across them, including 244 with verified work emails and 38 with mobile numbers. Melbourne is the largest hub.

This list covers customer experience analytics companies headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 1, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase Smart Search rating on every row Refreshed Sep 1, 2026 86% judged on-target in blind review

45Companies

547Contacts tracked

244Verified emails

38Mobile numbers

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The 24 largest customer experience analytics companies based in Australia

Ranked by team size

Top 24 of 45 customer experience analytics companies based in Australia, ranked by team size, largest first. Data refreshed Sep 1, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience analytics companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Merkle Australia	Strong evidence	City, Australia	201-500	99 contacts →
	Strong evidence “Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and…” Source: RevenueBase Database · checked Sep 1, 2026
2	Resonate CX	Partial evidence	North Sydney, Australia	51-200	71 contacts →
	Partial evidence “Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard.” Source: RevenueBase Database · checked Sep 1, 2026
3	CSBA	Strong evidence	Melbourne, Australia	11-50	48 contacts →
	Strong evidence “CSBA is a 25-year-old customer experience insights agency.” Source: RevenueBase Database · checked Sep 1, 2026
4	Customer Driven Solutions	Strong evidence	Brisbane City, Australia	51-200	44 contacts →
	Strong evidence “Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…” Source: RevenueBase Database · checked Sep 1, 2026
5	Alterian	Partial evidence	Sydney, Australia	51-200	37 contacts →
	Partial evidence “Pioneering journey intelligence Journey Insight is the only platform that combines one of the world’s largest customer behavior data sets with advanced AI.” Source: RevenueBase Database · checked Sep 1, 2026
6	The Realise Group	Strong evidence	Melbourne, Australia	11-50	28 contacts →
	Strong evidence “The Realise Group, established in provides customer experience measurement solutions throughout Australasia and is a market leader in its field.” Source: RevenueBase Database · checked Sep 1, 2026
7	HUMII	Strong evidence	Sydney, Australia	51-200	21 contacts →
	Strong evidence “Humii is changing the game in online retail customer experience.” Source: RevenueBase Database · checked Sep 1, 2026
8	Feedback Asap	Strong evidence	Melbourne, Australia	11-50	17 contacts →
	Strong evidence “We turn Feedback into ‘Winning On Action’ so you can boost results ASAP: Awesome Customer Experiences Sales Growth Advocacy & Great Reviews People Performance We provide One…” Source: RevenueBase Database · checked Sep 1, 2026
9	OMNEO	Partial evidence	Melbourne, Australia	11-50	11 contacts →
	Partial evidence “Omneo is a CX suite providing the tools to leverage, support and supplement your existing customer and transactional platforms.” Source: RevenueBase Database · checked Sep 1, 2026
10	Insightech	Strong evidence	Sydney, Australia	11-50	11 contacts →
	Strong evidence “Insightech provides digital product owners, martech and analytics teams with clear user experience insights so they can prioritise and optimise AB testing and unlock the full…” Source: RevenueBase Database · checked Sep 1, 2026
11	Trusst AI	Partial evidence	Melbourne, Australia	11-50	10 contacts →
	Partial evidence “At Trusst AI, we’re inspired by a bold vision - where every conversation is understood, and every customer is valued.” Source: RevenueBase Database · checked Sep 1, 2026
12	Eclipse AI	Partial evidence	Melbourne, Australia	1-10	10 contacts →
	Partial evidence “At Eclipse AI, we’re changing how businesses listen to their customers.” Source: RevenueBase Database · checked Sep 1, 2026
13	One2ten	Strong evidence	Cottesloe, Australia	11-50	9 contacts →
	Strong evidence “One2Ten is an end to end Experience Management solutions provider which combines the power of Customer feedback, Employee feedback and Process feedback to truly understand…” Source: RevenueBase Database · checked Sep 1, 2026
14	Redeemx	Strong evidence	Sydney, Australia	11-50	8 contacts →
	Strong evidence “redeemX specialises in a Customer eXperience Management platform (CXM) integrating data from multiple systems across various touchpoints, in real-time, to provide insights into…” Source: RevenueBase Database · checked Sep 1, 2026
15	Customer Feedback Systems Australasia	Partial evidence	Thornleigh, Australia	11-50	8 contacts →
	Partial evidence “Customer Feedback Systems (CFS) is a Global provider of Service Measurement, Service Improvement & Market Research.” Source: RevenueBase Database · checked Sep 1, 2026
16	Proto CX	Strong evidence	Sydney, Australia	1-10	8 contacts →
	Strong evidence “So in 2017 through 2019, we developed an entirely new way of thinking about how companies improve their experience for both their customers and their staff in a way that generates…” Source: RevenueBase Database · checked Sep 1, 2026
17	Rateit	Partial evidence	Melbourne, Australia	11-50	5 contacts →
	Partial evidence “RateIt by Zipline is on a mission to make it easy to track in-the-moment customer feedback.” Source: RevenueBase Database · checked Sep 1, 2026
18	Mystery Customer	Strong evidence	Sydney, Australia	11-50	5 contacts →
	Strong evidence “Mystery Customer are leading experts in the customer experience (CX), insight and activation business.” Source: RevenueBase Database · checked Sep 1, 2026
19	Flow CX	Partial evidence	Spotswood, Australia	1-10	3 contacts →
	Partial evidence “You've got customer feedback data.” Source: RevenueBase Database · checked Sep 1, 2026
20	Push MY Button	Partial evidence	Brisbane, Australia	1-10	3 contacts →
	Partial evidence “Push My Button has been proudly reselling HappyOrNot, the world-leading customer feedback solution, in Australia, New Zealand, and the Pacific for over 11 years.” Source: RevenueBase Database · checked Sep 1, 2026
21	Torquex	Partial evidence	Melbourne, Australia	1-10	3 contacts →
	Partial evidence “The Team at Torquex have been involved in the Customer Engagement sector for many years and we continue to invest into helping organisations bridge the organisational and…” Source: RevenueBase Database · checked Sep 1, 2026
22	Change & Ways	Partial evidence	Adelaide, Australia	1-10	1 contacts →
	Partial evidence “In today's ever-changing market, understanding and addressing Customers' needs and wants is not just important, it's essential for a business's survival and success.” Source: RevenueBase Database · checked Sep 1, 2026
23	FOXCX	Strong evidence	Melbourne, Australia	1-10	1 contacts →
	Strong evidence “FoxCX is a Customer Experience consultancy led by Laurence Fox.” Source: RevenueBase Database · checked Sep 1, 2026
24	Expy BE Exceptional	Strong evidence	Frewville, Australia	1-10	1 contacts →
	Strong evidence “Expy designs and implements data-driven strategies with a human focus to achieve exceptional standards of customer experience (CX) across all performance areas through- Unpacking…” Source: RevenueBase Database · checked Sep 1, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer experience analytics companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer experience analytics companies.
Partial evidence: Its own public description names part of customer experience analytics companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer experience analytics companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 24 of 45 customer experience analytics companies based in Australia

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Customer experience analytics companies based in Australia at a glance

As of Sep 1, 2026

44.6%Verified-email coverage

6.9%Mobile-number coverage

12.2Average contacts per company

11-50Median size (employees)

35.6%Largest-city concentration · Melbourne

Sep 1, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

5,001-10,000

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience analytics companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “customer experience analytics companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience analytics companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer experience analytics companies, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 244 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 1, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience analytics companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience analytics companies are there based in Australia?

RevenueBase identified 45 customer experience analytics companies headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Merkle Australia, headquartered in City, tops this list with the largest team on record.

Which city has the most customer experience analytics companies?

Melbourne leads with 16 headquartered companies, followed by Sydney (11) and Cottesloe (1).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 244 verified decision-maker contacts tracked across these 45 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 1, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.