Company lists · Data refreshed September 2026

Top 19 Customer engagement platform companies based in Malaysia

RevenueBase identified 42 customer engagement platform companies headquartered in Malaysia as of September 2026 and tracks 822 professional contacts across them, including 240 with verified work emails. Kuala Lumpur is the largest hub.

This list covers customer engagement platform companies headquartered in Malaysia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 14, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 14, 2026 86% judged on-target in blind review
42Companies
822Contacts tracked
240Verified emails
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The 19 largest customer engagement platform companies based in Malaysia

Ranked by team size
Top 19 of 42 customer engagement platform companies based in Malaysia, ranked by team size, largest first. Data refreshed Sep 14, 2026. RevenueBase Smart Search rates how each company's information relates to customer engagement platform companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Strong evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 2026201-500240 contacts →

Strong evidence

“Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel.”

Source: RevenueBase Database · checked Sep 14, 2026
2Strong evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 2026201-500174 contacts →

Strong evidence

“MACROKIOSK is an enterprise solutions platform market leader in Asia, helping businesses of all sizes and industries to acquire, grow and retain customers effectively with BOLD.”

Source: RevenueBase Database · checked Sep 14, 2026
3Strong evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 202651-200169 contacts →

Strong evidence

“Respond.io is the customer conversation management platform that helps mid-market B2C businesses turn conversations into customers across WhatsApp, Instagram, TikTok, voice calls…”

Source: RevenueBase Database · checked Sep 14, 2026
4Partial evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 202611-5021 contacts →

Partial evidence

“Optimising and engaging customers with omni-channel software and integrated business analytics.”

Source: RevenueBase Database · checked Sep 14, 2026
5Strong evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 202611-5015 contacts →

Strong evidence

“BInfinite is a digital engagement platform that empowers communities.”

Source: RevenueBase Database · checked Sep 14, 2026
6Partial evidenceSubang Jaya, MalaysiaHQ checked Sep 14, 202611-5015 contacts →

Partial evidence

“We are Asia's first pay-per-use enterprise CRM and CX platform.”

Source: RevenueBase Database · checked Sep 14, 2026
7Strong evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 20261-1015 contacts →

Strong evidence

“Pixalink is a pioneering MarTech company specializing in customer loyalty and engagement solutions for SMEs.”

Source: RevenueBase Database · checked Sep 14, 2026
8Indirect evidenceCyberjaya, MalaysiaHQ checked Sep 14, 202611-5014 contacts →

Indirect evidence

“TheDecisionLabs provides enterprise application software for consumer analytics.”

Source: RevenueBase Database · checked Sep 14, 2026
9Indirect evidenceKajang, MalaysiaHQ checked Sep 14, 202611-5013 contacts →

Indirect evidence

Source: RevenueBase Database · checked Sep 14, 2026
10Partial evidencePetaling Jaya, MalaysiaHQ checked Sep 14, 202611-5013 contacts →

Partial evidence

“We facilitate business to increase prot by using integrated online channel and creating funnel for better sales, engagement and branding” There is incredible growth of internet…”

Source: RevenueBase Database · checked Sep 14, 2026
11Partial evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 202611-5010 contacts →

Partial evidence

“In 2023, Sage42 brought Ventana to life- a comprehensive CXaaS solution leveraging AI analytics to optimize conversions and transform customer experience from start to success…”

Source: RevenueBase Database · checked Sep 14, 2026
12Indirect evidencePetaling Jaya, MalaysiaHQ checked Sep 14, 202611-506 contacts →

Indirect evidence

“We are an interactive marketing company specializing in DIGITAL and LOYALTY marketing.”

Source: RevenueBase Database · checked Sep 14, 2026
13Partial evidencePetaling Jaya, MalaysiaHQ checked Sep 14, 202611-504 contacts →

Partial evidence

“Drive value and build loyalty to keep your customers coming back again and again.”

Source: RevenueBase Database · checked Sep 14, 2026
14Strong evidencePetaling Jaya, MalaysiaHQ checked Sep 14, 20261-103 contacts →

Strong evidence

“We are a Malaysian start-up focused on building extraordinary customer experience platforms for businesses via our enterprise level artificial chatbot and video call solutions.”

Source: RevenueBase Database · checked Sep 14, 2026
15Strong evidencePetaling Jaya, MalaysiaHQ checked Sep 14, 20261-103 contacts →

Strong evidence

“YesHello is a SaaS platform that gives virtual sales teams total visibility-from first contact, to sales, to customer support.”

Source: RevenueBase Database · checked Sep 14, 2026
16Indirect evidenceSubang Jaya, MalaysiaHQ checked Sep 14, 20261-103 contacts →

Indirect evidence

“Otomate Me is a communications automation software-as-a-service (SaaS) company based out of Kuala Lumpur, Malaysia.”

Source: RevenueBase Database · checked Sep 14, 2026
17Indirect evidenceBangsar South, MalaysiaHQ checked Sep 14, 202651-2003 contacts →

Indirect evidence

“We are a leading provider of CRM software and services in the Asia-Pacific region.”

Source: RevenueBase Database · checked Sep 14, 2026
18Indirect evidenceKuala Lumpur, MalaysiaHQ checked Sep 14, 20261-101 contacts →

Indirect evidence

“The email marketer who inspires loyalty and trust in your subscribers through empathy-informed emails.”

Source: RevenueBase Database · checked Sep 14, 2026
19Partial evidenceShah Alam, MalaysiaHQ checked Sep 14, 20261-101 contacts →

Partial evidence

“It costs between 5 to 7 times more to acquire a new customer than to retain an existing one.”

Source: RevenueBase Database · checked Sep 14, 2026

Showing 19 of 42 customer engagement platform companies based in Malaysia

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Customer engagement platform companies based in Malaysia at a glance

As of Sep 14, 2026
29.2%Verified-email coverage
19.6Average contacts per company
11-50Median size (employees)
38.1%Largest-city concentration · Kuala Lumpur
Sep 14, 2026Page data refreshed

Companies by employee count

1-10
14
11-50
21
51-200
5
201-500
2

Email recency for this list is measured worldwide rather than for Malaysia, so it is reported there. Company counts and contact totals on this page are exact for Malaysia, over 42 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer engagement platform companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Malaysia whose own description of what they do matches “customer engagement platform companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer engagement platform companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer engagement platform companies, and records with no verified work email. Companies headquartered outside Malaysia are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 240 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 14, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer engagement platform companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer engagement platform companies are there based in Malaysia?

RevenueBase identified 42 customer engagement platform companies headquartered in Malaysia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

WATI, headquartered in Kuala Lumpur, tops this list with the largest team on record.

Which city has the most customer engagement platform companies?

Kuala Lumpur leads with 16 headquartered companies, followed by Petaling Jaya (8) and Kuala (4).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 240 verified decision-maker contacts tracked across these 42 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 14, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.