Company lists · Data refreshed September 2026

Top 25 Call center optimization firms based in Brazil

Name: Call center optimization firms based in Brazil
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 173 companies tracked

RevenueBase identified 173 call center optimization firms headquartered in Brazil as of September 2026 and tracks 34,558 professional contacts across them, including 4,467 with verified work emails. Sao Paulo is the largest hub.

This list covers call center optimization firms headquartered in Brazil, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

173Companies

34,558Contacts tracked

4,467Verified emails

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The 25 largest call center optimization firms based in Brazil

Ranked by team size

Top 25 of 173 call center optimization firms based in Brazil, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to call center optimization firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	AEC	Indirect evidence	Belo Horizonte, BrazilHQ checked Sep 27, 2026	10001+	20,095 contacts →
	Indirect evidence “A AeC é apontada consistentemente como a líder brasileira na entrega de soluções de experiência do cliente e gestão de processos terceirizados.” Source: RevenueBase Database · checked Sep 27, 2026
2	Callink	Strong evidence	Uberlândia, BrazilHQ checked Sep 27, 2026	5,001-10,000	4,126 contacts →
	Strong evidence “Mais que call center: soluções que transformam o seu negócio e a jornada dos clientes!” Source: RevenueBase Database · checked Sep 27, 2026
3	TAHTO	Indirect evidence	Goiânia, BrazilHQ checked Sep 27, 2026	10001+	2,552 contacts →
	Indirect evidence “Com 19 anos de experiência em CX e BPO, somos consultivos e entregamos soluções personalizadas que conectam pessoas e tecnologia para impulsionar seus resultados.” Source: RevenueBase Database · checked Sep 27, 2026
4	Vector	Partial evidence	Fortaleza, BrazilHQ checked Sep 27, 2026	1,001-5,000	701 contacts →
	Partial evidence “A VECTOR SERVIÇOS é uma empresa especializada na criação, implantação e gestão de serviços de Contact Center.” Source: RevenueBase Database · checked Sep 27, 2026
5	Home Agent	Indirect evidence	São Paulo, BrazilHQ checked Sep 27, 2026	201-500	474 contacts →
	Indirect evidence “A HOME AGENT S.A.” Source: RevenueBase Database · checked Sep 27, 2026
6	Central 24 Horas	Strong evidence	Rio De Janeiro, BrazilHQ checked Sep 27, 2026	201-500	283 contacts →
	Strong evidence “Call / Contact Center Comunicações Unificadas & Colaboração Infraestrutura em TIC Painel Indicador de Performance - informações em tempo real 24x7 para sua gestão Call /Call /…” Source: RevenueBase Database · checked Sep 27, 2026
7	TLD Teledata Tecnologia EM Conectividade	Partial evidence	Curitiba, BrazilHQ checked Sep 27, 2026	201-500	261 contacts →
	Partial evidence “Desde 1987 a TELEDATA é referência em soluções para contact center, conectando empresas e clientes com tecnologias omnichannel.” Source: RevenueBase Database · checked Sep 27, 2026
8	Smart NX	Indirect evidence	Juiz De Fora, BrazilHQ checked Sep 27, 2026	51-200	155 contacts →
	Indirect evidence “Transformamos tecnologia em estratégia de relacionamento A Smart NX é uma empresa especializada em consultoria em experiência do cliente e soluções omnichannel.” Source: RevenueBase Database · checked Sep 27, 2026
9	Proativa Contact Center	Partial evidence	Sete Lagoas, BrazilHQ checked Sep 27, 2026	201-500	140 contacts →
	Partial evidence “Somos uma empresa de contact center, apaixonada por entregar excelência na experiência do cliente.” Source: RevenueBase Database · checked Sep 27, 2026
10	Interaxa	Partial evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	51-200	137 contacts →
	Partial evidence “Interaxa is a global integrator of technology solutions for Contact Centers.” Source: RevenueBase Database · checked Sep 27, 2026
11	2cx	Indirect evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	201-500	133 contacts →
	Indirect evidence “A 2CX é o resultado da fusão entre duas empresas renomadas, Callflex e VoxAge.” Source: RevenueBase Database · checked Sep 27, 2026
12	Ddcom Systems Ltda	Indirect evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	51-200	102 contacts →
	Indirect evidence “Since 1992, ddCom Systems has been operating in the Brazilian market, delivering cutting-edge technology solutions and professional services such as implementation, development…” Source: RevenueBase Database · checked Sep 27, 2026
13	NEW WAY	Indirect evidence	Bauru, BrazilHQ checked Sep 27, 2026	51-200	95 contacts →
	Indirect evidence “A New Way é uma empresa especializada em tecnologia, inovação, inteligência e relacionamento.” Source: RevenueBase Database · checked Sep 27, 2026
14	GVP	Indirect evidence	Barueri, BrazilHQ checked Sep 27, 2026	51-200	94 contacts →
	Indirect evidence “Sobre a GVP digital – Empresa nacional com sede em São Paulo, a GVP foi fundada em 2002 com o objetivo de oferecer soluções de tecnologia para auxiliar a comunicação entre…” Source: RevenueBase Database · checked Sep 27, 2026
15	Ivox Contact Center	Strong evidence	Vitória, BrazilHQ checked Sep 27, 2026	51-200	93 contacts →
	Strong evidence “A Ivox é uma empresa de Call Center mas que vende mais do que isso, seu conceito é a entrega de SOLUÇÕES DE ATENDIMENTO, para o cliente que precisa de eficiência através de: •…” Source: RevenueBase Database · checked Sep 27, 2026
16	Quality Contact Center	Partial evidence	Taboão Da Serra, BrazilHQ checked Sep 27, 2026	501-1,000	86 contacts →
	Partial evidence “A Quality Contact Center ® é formada por uma equipe de talentos altamente qualificados compondo uma cultura com a marca da inovação e da agilidade, apontando sempre “para o foco…” Source: RevenueBase Database · checked Sep 27, 2026
17	G4flex Integrated Solutions	Indirect evidence	Fortaleza, BrazilHQ checked Sep 27, 2026	11-50	67 contacts →
	Indirect evidence “Nosso maior propósito é ajudar empresas a otimizarem suas áreas de atendimento e vendas.” Source: RevenueBase Database · checked Sep 27, 2026
18	Grupo Amaro	Indirect evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	51-200	62 contacts →
	Indirect evidence “A Amaro atua no mercado desde oferecendo soluções concretas para o desenvolvimento de projetos dirigidos ao atendimento de seu cliente.” Source: RevenueBase Database · checked Sep 27, 2026
19	Totalcare Serv Tmkt Ltda	Strong evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	51-200	60 contacts →
	Strong evidence “Espaço com empresa de Call Center com INFRA para 80 P.As situada no bairro da Vila Olímpia.” Source: RevenueBase Database · checked Sep 27, 2026
20	XGEN	Indirect evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	51-200	53 contacts →
	Indirect evidence “A XGEN é uma plataforma de atendimento omnichannel com inteligência artificial que unifica todos os canais de contato com o cliente, voz, WhatsApp, chat, e-mail e redes sociais -…” Source: RevenueBase Database · checked Sep 27, 2026
21	I9 Contact Center	Partial evidence	São Paulo, BrazilHQ checked Sep 27, 2026	11-50	46 contacts →
	Partial evidence “Um novo conceito em Contact Center!” Source: RevenueBase Database · checked Sep 27, 2026
22	Talkd Solutions Brazil	Indirect evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	11-50	40 contacts →
	Indirect evidence “A sua empresa disponibiliza uma estrutura moderna e eficiente de atendimento e relacionamento aos seus clientes?” Source: RevenueBase Database · checked Sep 27, 2026
23	WA Contact Center	Strong evidence	Niterói, BrazilHQ checked Sep 27, 2026	501-1,000	39 contacts →
	Strong evidence “A WA é uma empresa que atua desde 2002, especializada na área de Call Center e Contact Center, com Capital 100% Nacional, afiliada à ABT e certificada pela Achilles.” Source: RevenueBase Database · checked Sep 27, 2026
24	Tactium	Partial evidence	Fortaleza, BrazilHQ checked Sep 27, 2026	11-50	38 contacts →
	Partial evidence “Somos uma empresa brasileira de tecnologia especializada em soluções para Contact Centers e CRM corporativo, usando inteligência artificial.” Source: RevenueBase Database · checked Sep 27, 2026
25	Wintaylor - WFO	Partial evidence	Sao Paulo, BrazilHQ checked Sep 27, 2026	11-50	31 contacts →
	Partial evidence “A Wintaylor é uma empresa de tecnologia da informação com foco em Workforce Optimization, ou seja, em gerenciamento da força de trabalho das empresas.” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: call center optimization firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names call center optimization firms.
Partial evidence: Its own public description names part of call center optimization firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name call center optimization firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 173 call center optimization firms based in Brazil

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Call center optimization firms based in Brazil at a glance

As of Sep 27, 2026

12.9%Verified-email coverage

199.8Average contacts per company

11-50Median size (employees)

33.5%Largest-city concentration · Sao Paulo

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for Brazil, so it is reported there. Company counts and contact totals on this page are exact for Brazil, over 173 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among call center optimization firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Brazil whose own description of what they do matches “call center optimization firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names call center optimization firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among call center optimization firms, and records with no verified work email. Companies headquartered outside Brazil are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 4,467 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names call center optimization firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many call center optimization firms are there based in Brazil?

RevenueBase identified 173 call center optimization firms headquartered in Brazil as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

AEC, headquartered in Belo Horizonte, tops this list with the largest team on record.

Which city has the most call center optimization firms?

Sao Paulo leads with 58 headquartered companies, followed by Porto Alegre (8) and Curitiba (7).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 4,467 verified decision-maker contacts tracked across these 173 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.