Company lists · Data refreshed September 2026

Top 25 Call center optimization firms based in Australia

Name: Call center optimization firms based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 46 companies tracked

RevenueBase identified 46 call center optimization firms headquartered in Australia as of September 2026 and tracks 535 professional contacts across them, including 172 with verified work emails. Melbourne is the largest hub.

This list covers call center optimization firms headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

46Companies

535Contacts tracked

172Verified emails

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The 25 largest call center optimization firms based in Australia

Ranked by team size

Top 25 of 46 call center optimization firms based in Australia, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to call center optimization firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Startek Australia	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	n/a	74 contacts →
	Indirect evidence “A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading…” Source: RevenueBase Database · checked Sep 27, 2026
2	4mile	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	201-500	49 contacts →
	Indirect evidence “At 4Mile, our business is growing your business, and we’ve been succeeding since 2015 by doing just that… We provide a wide range of marketing, finance, and customer service…” Source: RevenueBase Database · checked Sep 27, 2026
3	Customer Driven Solutions	Indirect evidence	Cremorne, AustraliaHQ checked Sep 27, 2026	51-200	44 contacts →
	Indirect evidence “Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…” Source: RevenueBase Database · checked Sep 27, 2026
4	Call Design	Partial evidence	Chatswood, AustraliaHQ checked Sep 27, 2026	51-200	41 contacts →
	Partial evidence “Call Design specialises in providing software solutions, support and advice, particularly in the area of Workforce Optimisation, to organisations around the world.” Source: RevenueBase Database · checked Sep 27, 2026
5	cytrack.io	Indirect evidence	Robina, AustraliaHQ checked Sep 27, 2026	11-50	16 contacts →
	Indirect evidence “Cytrack delivers the software behind better customer conversations and service outcomes, omnichannel engagement, compliance-grade recording, and analytics, powered by AI at…” Source: RevenueBase Database · checked Sep 27, 2026
6	Contacx	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	12 contacts →
	Indirect evidence “We are APJ's leading Amazon Connect delivery partner, helping businesses to implement and maintain market-leading CX technology that delivers seamless customer, agent, and…” Source: RevenueBase Database · checked Sep 27, 2026
7	Positive Life Group	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	11 contacts →
	Indirect evidence “Positive Life Group is your trusted partner in lead generation and sales.” Source: RevenueBase Database · checked Sep 27, 2026
8	Limebridge Australia	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	11-50	10 contacts →
	Indirect evidence “LimeBridge Australia (LBA) is part of a worldwide customer experience consulting group that provides a unique approach combining active management principles and effective…” Source: RevenueBase Database · checked Sep 27, 2026
9	Flare Design	Indirect evidence	Docklands, AustraliaHQ checked Sep 27, 2026	11-50	10 contacts →
	Indirect evidence “Inspired to make customer service better!” Source: RevenueBase Database · checked Sep 27, 2026
10	Arinum Solutions PTY Limited	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	10 contacts →
	Indirect evidence “There is no doubt that, your customers are the driving force behind the success of your brand.” Source: RevenueBase Database · checked Sep 27, 2026
11	TCX Consult	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	7 contacts →
	Indirect evidence “TCX Consult acknowledges the swift adoption of cutting-edge and emerging technologies, coupled with the broadening of digital access, as pivotal forces reshaping the contact…” Source: RevenueBase Database · checked Sep 27, 2026
12	Ensighted	Partial evidence	Caringbah, AustraliaHQ checked Sep 27, 2026	1-10	5 contacts →
	Partial evidence “A fast-growing consultancy specialising in enriching and optimising Contact Centre and Digital operations, with 3 core focuses: • Go To Market Advisory • Program Mobilisation &…” Source: RevenueBase Database · checked Sep 27, 2026
13	BBB Advisory	Partial evidence	Eagle Farm, AustraliaHQ checked Sep 27, 2026	11-50	4 contacts →
	Partial evidence “Advisory: Elevating Customer Experience, Contact Centre Operational Excellence, and Leadership Capabilities.” Source: RevenueBase Database · checked Sep 27, 2026
14	Call Assist PTY LTD	Strong evidence	North Geelong, AustraliaHQ checked Sep 27, 2026	11-50	4 contacts →
	Strong evidence “Call Assist is a leading outbound and inbound Call Centre, Recruitment Consultancy and Virtual Administration service providing core business support to organisations looking for…” Source: RevenueBase Database · checked Sep 27, 2026
15	sondar.ai	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	4 contacts →
	Partial evidence “Every call, support ticket, and check in contains signals for accelerating growth.” Source: RevenueBase Database · checked Sep 27, 2026
16	Athena Consulting	Partial evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Partial evidence “Athena helps contact centres elevate performance by putting workforce planning at the heart of operations.” Source: RevenueBase Database · checked Sep 27, 2026
17	Customer Persona Simplified Pty. Ltd. Apac	Indirect evidence	15/576 Forest Road, AustraliaHQ checked Sep 27, 2026	1-10	3 contacts →
	Indirect evidence “Customer Persona Simplified (CPS) is a business proposition designed to promote and drive the age-old mantra that Customer Experience still relies heavily on the people who serve…” Source: RevenueBase Database · checked Sep 27, 2026
18	Call MY Leads	Partial evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	2 contacts →
	Partial evidence “Who We Are Call My Leads is your all-Australian call team, partnering with businesses nationwide to deliver fast lead response, smart re-engagement, and qualified meetings with…” Source: RevenueBase Database · checked Sep 27, 2026
19	Optima WFM PTY LTD	Partial evidence	Sydney, AustraliaHQ checked Sep 27, 2026	11-50	2 contacts →
	Partial evidence “Workforce Management for Contact Centers - that's all we do.” Source: RevenueBase Database · checked Sep 27, 2026
20	Openiq PTY LTD	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	2 contacts →
	Indirect evidence “Our innovative solutions employ cloud-based technology for rapid deployment anywhere in the world and remove the need for specialised hardware.” Source: RevenueBase Database · checked Sep 27, 2026
21	CX Loop Consulting	Indirect evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	1 contacts →
	Indirect evidence “CX Loop helps businesses understand the importance of closing the loop on Customer Experience by designing services connecting customer, processes, and technology.” Source: RevenueBase Database · checked Sep 27, 2026
22	Waterfall Consulting	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	1 contacts →
	Partial evidence “Established at the start of 2022 the company specializes in delivering Control Room / Contact Center consultancy services, including Control Room design, data analytics, staffing…” Source: RevenueBase Database · checked Sep 27, 2026
23	CX Consult Australia	Partial evidence	Melbourne, AustraliaHQ checked Sep 27, 2026	1-10	1 contacts →
	Partial evidence “After decades working in the Australian Contact Centre and Customer Experience Industry across both the corporate and public sectors, Justin Tippett launched CX Consult to help…” Source: RevenueBase Database · checked Sep 27, 2026
24	Airoom PTY LTD	Indirect evidence	Barangaroo, AustraliaHQ checked Sep 27, 2026	1-10	1 contacts →
	Indirect evidence “AIROOM PTY LDT is a consultancy, specialising in selecting and configuring the best tech solutions in the medium enterprise space.” Source: RevenueBase Database · checked Sep 27, 2026
25	Koda Support	Indirect evidence	Sydney, AustraliaHQ checked Sep 27, 2026	1-10	1 contacts →
	Indirect evidence “Koda Support is a multinational consulting practice with a mission to turn your customers into brand advocates, improve your employee engagement and deliver shareholder results…” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: call center optimization firms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names call center optimization firms.
Partial evidence: Its own public description names part of call center optimization firms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name call center optimization firms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 46 call center optimization firms based in Australia

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Call center optimization firms based in Australia at a glance

As of Sep 27, 2026

32.1%Verified-email coverage

11.6Average contacts per company

11-50Median size (employees)

26.1%Largest-city concentration · Melbourne

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

10001+

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 46 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among call center optimization firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “call center optimization firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names call center optimization firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among call center optimization firms, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 172 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names call center optimization firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many call center optimization firms are there based in Australia?

RevenueBase identified 46 call center optimization firms headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Startek Australia, headquartered in Melbourne, tops this list with the largest team on record.

Which city has the most call center optimization firms?

Melbourne leads with 12 headquartered companies, followed by Sydney (12) and Brisbane (2).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 172 verified decision-maker contacts tracked across these 46 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.