Company lists · Data refreshed September 2026

Top 25 Customer conversation analytics companies worldwide

Name: Customer conversation analytics companies worldwide
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 967 companies tracked

RevenueBase identified 967 customer conversation analytics companies worldwide as of September 2026 and tracks 34,917 professional contacts across them, including 9,545 with verified work emails. The United States is the largest market and London the largest hub.

This list covers customer conversation analytics companies worldwide, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026. Country and city lists for customer conversation analytics companies follow the table.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

967Companies

34,917Contacts tracked

9,545Verified emails

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The 25 largest customer conversation analytics companies worldwide

Ranked by team size

Top 25 of 967 customer conversation analytics companies worldwide, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer conversation analytics companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	24 7.ai	Strong evidence	Campbell, CA, United StatesHQ checked Sep 28, 2026	10001+	8,461 contacts →
	Strong evidence “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Source: RevenueBase Database · checked Sep 28, 2026
2	Quantanite	Strong evidence	London, United KingdomHQ checked Sep 28, 2026	1,001-5,000	1,991 contacts →
	Strong evidence “We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them.” Source: RevenueBase Database · checked Sep 28, 2026
3	Nextiva	Partial evidence	Scottsdale, AZ, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,638 contacts →
	Partial evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 28, 2026
4	Dialpad	Indirect evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,473 contacts →
	Indirect evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 28, 2026
5	Unifycx	Partial evidence	Louisville, KY, United StatesHQ checked Sep 28, 2026	5,001-10,000	1,270 contacts →
	Partial evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 28, 2026
6	Liveperson	Partial evidence	New York, NY, United StatesHQ checked Sep 28, 2026	501-1,000	1,248 contacts →
	Partial evidence “LivePerson (NASDAQ: LPSN) is the leader in predictable conversational AI and digital transformation.” Source: RevenueBase Database · checked Sep 28, 2026
7	Exotel	Partial evidence	Bangalore, IndiaHQ checked Sep 28, 2026	1,001-5,000	691 contacts →
	Partial evidence “Exotel is your AI transformation partner for customer engagement and experience.” Source: RevenueBase Database · checked Sep 28, 2026
8	Connexai	Indirect evidence	Manchester, FL, United KingdomHQ checked Sep 28, 2026	501-1,000	527 contacts →
	Indirect evidence “ConnexAI is an award-winning full stack Agentic AI platform.” Source: RevenueBase Database · checked Sep 28, 2026
9	Inmoment	Indirect evidence	Salt Lake City, UT, United StatesHQ checked Sep 28, 2026	1,001-5,000	513 contacts →
	Indirect evidence “InMoment, part of Qualtrics, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect…” Source: RevenueBase Database · checked Sep 28, 2026
10	Ozonetel Onecxi	Partial evidence	San Jose, United StatesHQ checked Sep 28, 2026	201-500	335 contacts →
	Partial evidence “Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale.” Source: RevenueBase Database · checked Sep 28, 2026
11	Callminer	Strong evidence	Waltham, MA, United StatesHQ checked Sep 28, 2026	201-500	320 contacts →
	Strong evidence “CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation.” Source: RevenueBase Database · checked Sep 28, 2026
12	Haptik	Partial evidence	New York, United StatesHQ checked Sep 28, 2026	201-500	317 contacts →
	Partial evidence “Jio Haptik has pioneered AI-powered innovation since 2013, processing 10B+ conversations and 10M+ transactions across 10+ channels and in 135 languages for 500+ enterprises.” Source: RevenueBase Database · checked Sep 28, 2026
13	Locobuzz	Partial evidence	Mumbai, IndiaHQ checked Sep 28, 2026	51-200	311 contacts →
	Partial evidence “At Locobuzz, we understand the power of meaningful customer interactions.” Source: RevenueBase Database · checked Sep 28, 2026
14	Market Probe	Indirect evidence	Milwaukee, WI, United StatesHQ checked Sep 28, 2026	201-500	296 contacts →
	Indirect evidence “Market Probe specializes in technology enabled business solutions that deliver Voice of Market Feedback to improve business operations.” Source: RevenueBase Database · checked Sep 28, 2026
15	Broadvoice	Partial evidence	Northridge, CA, United StatesHQ checked Sep 28, 2026	51-200	275 contacts →
	Partial evidence “Broadvoice makes it easy for companies to connect with their customers.” Source: RevenueBase Database · checked Sep 28, 2026
16	otter.ai	Partial evidence	Mountain View, CA, United StatesHQ checked Sep 28, 2026	51-200	249 contacts →
	Partial evidence “Otter.ai is the Conversational Knowledge Engine built for the modern enterprise, giving AI agents the organizational context to act on by connecting thousands of conversations…” Source: RevenueBase Database · checked Sep 28, 2026
17	Infinity	Indirect evidence	Reigate, United KingdomHQ checked Sep 28, 2026	51-200	247 contacts →
	Indirect evidence “Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, giving you the power to: • Fill attribution…” Source: RevenueBase Database · checked Sep 28, 2026
18	ASC Technologies	Indirect evidence	Hoesbach, United StatesHQ checked Sep 28, 2026	201-500	231 contacts →
	Indirect evidence “ASC turns communication into trust.” Source: RevenueBase Database · checked Sep 28, 2026
19	Netimpact Solutions Private Limited	Strong evidence	Noida, IndiaHQ checked Sep 28, 2026	201-500	226 contacts →
	Strong evidence “Differentiated, Powerful Social Analytics and Online Customer Care We listen.” Source: RevenueBase Database · checked Sep 28, 2026
20	Gladly	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	201-500	218 contacts →
	Partial evidence “For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting…” Source: RevenueBase Database · checked Sep 28, 2026
21	Convin	Strong evidence	Bengaluru, IndiaHQ checked Sep 28, 2026	51-200	206 contacts →
	Strong evidence “Convin is an Omnichannel AI Agent Platform for customer conversations that turns B2C interactions into revenue.” Source: RevenueBase Database · checked Sep 28, 2026
22	rezo.ai	Partial evidence	Noida, IndiaHQ checked Sep 28, 2026	51-200	195 contacts →
	Partial evidence “Rezo.ai is an Unified Agentic AI platform for Enterprises that revolutionizes Customer Experience operations with AI-powered solutions and real-time support.” Source: RevenueBase Database · checked Sep 28, 2026
23	Marchex	Strong evidence	Seattle, WA, United StatesHQ checked Sep 28, 2026	201-500	194 contacts →
	Strong evidence “Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational…” Source: RevenueBase Database · checked Sep 28, 2026
24	Gochat247	Partial evidence	Cairo, EgyptHQ checked Sep 28, 2026	501-1,000	192 contacts →
	Partial evidence “We at Go Chat247, we're constantly exploring ways to help you enhance your customer experience through AI.” Source: RevenueBase Database · checked Sep 28, 2026
25	Level AI	Partial evidence	Mountain View, CA, United StatesHQ checked Sep 28, 2026	51-200	186 contacts →
	Partial evidence “Level AI pairs their proprietary AI stack with a unified quality, coaching, automation, and analytics layer.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer conversation analytics companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer conversation analytics companies.
Partial evidence: Its own public description names part of customer conversation analytics companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer conversation analytics companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 967 customer conversation analytics companies worldwide

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Customer conversation analytics companies worldwide at a glance

As of Sep 28, 2026

27.3%Verified-email coverage

36.1Average contacts per company

11-50Median size (employees)

3.7%Largest-city concentration · London

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

471

11-50

333

51-200

109

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency is reported on each country list linked below.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer conversation analytics companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
Coverage: Every country. Country and city lists for customer conversation analytics companies are linked below.
What qualifies: Companies worldwide whose own description of what they do matches “customer conversation analytics companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer conversation analytics companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer conversation analytics companies, and records with no verified work email.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 9,545 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer conversation analytics companies by location

6 lists · largest first

Every Customer conversation analytics companies list RevenueBase publishes, by country and city. Counts are matching companies in each list as of its own refresh date.

Countries

Cities

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer conversation analytics companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer conversation analytics companies are there worldwide?

RevenueBase identified 967 customer conversation analytics companies worldwide as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

24 7.ai, headquartered in Campbell, tops this list with the largest team on record.

Which country has the most customer conversation analytics companies?

The United States leads with 297 companies, followed by India (87) and the United Kingdom (62). Every customer conversation analytics companies list by country and city is linked on this page.

Which city has the most customer conversation analytics companies?

London leads with 36 headquartered companies, followed by San Francisco (34) and Paris (23).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 9,545 verified decision-maker contacts tracked across these 967 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.