Company lists · Data refreshed September 2026

Top 20 Cx consulting firms based in Italy

RevenueBase identified 54 cx consulting firms headquartered in Italy as of September 2026 and tracks 734 professional contacts across them, including 235 with verified work emails. Milano is the largest hub.

This list covers cx consulting firms headquartered in Italy, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 21, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 21, 2026 86% judged on-target in blind review
54Companies
734Contacts tracked
235Verified emails
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The 20 largest cx consulting firms based in Italy

Ranked by team size
Top 20 of 54 cx consulting firms based in Italy, ranked by team size, largest first. Data refreshed Sep 21, 2026. RevenueBase Smart Search rates how each company's information relates to cx consulting firms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Indirect evidenceRome, ItalyHQ checked Sep 21, 2026501-1,000277 contacts →

Indirect evidence

“Gestiamo i tuoi Customer Decision Journey combinando competenze digitali con sensibilità umana.”

Source: RevenueBase Database · checked Sep 21, 2026
2Indirect evidenceMilano, ItalyHQ checked Sep 21, 202651-20069 contacts →

Indirect evidence

“Merkle è un'azienda leader nella gestione dell'esperienza dei clienti (CXM).”

Source: RevenueBase Database · checked Sep 21, 2026
3Partial evidenceMantova, ItalyHQ checked Sep 21, 2026201-50045 contacts →

Partial evidence

“Customer Experience Italia has been working in consulting since 2013.”

Source: RevenueBase Database · checked Sep 21, 2026
4Indirect evidenceMilano, ItalyHQ checked Sep 21, 202651-20042 contacts →

Indirect evidence

“Conflux is a service design company with a focus on user experience.”

Source: RevenueBase Database · checked Sep 21, 2026
5Indirect evidenceCesena, ItalyHQ checked Sep 21, 202611-5029 contacts →

Indirect evidence

“DMA è una customer experience company per il B2B che aiuta le aziende a crescere il loro business migliorando la gestione dei clienti, rendendo più efficienti i processi e…”

Source: RevenueBase Database · checked Sep 21, 2026
6Indirect evidenceMilan, ItalyHQ checked Sep 21, 20261-1025 contacts →

Indirect evidence

“Customer Analytics has worked in 30+ countries, serving 100+ clients operating 440+ contact centers.”

Source: RevenueBase Database · checked Sep 21, 2026
7Indirect evidenceMilano, ItalyHQ checked Sep 21, 2026201-50019 contacts →

Indirect evidence

“We are a team of professionals that combine years of managerial experiences with the enthusiasm and passion in approaching new challenges that our young talented consultants have.”

Source: RevenueBase Database · checked Sep 21, 2026
8Partial evidenceRemote-first, ItalyHQ checked Sep 21, 202611-5017 contacts →

Partial evidence

“We are the go-to network for on-demand Experience Design experts, specializing in User Experience (UX), Customer Experience (CX), and Employee Experience (EX).”

Source: RevenueBase Database · checked Sep 21, 2026
9Indirect evidenceVerona, ItalyHQ checked Sep 21, 20261-1013 contacts →

Indirect evidence

“We’ve been tricked with the myth of multitasking.”

Source: RevenueBase Database · checked Sep 21, 2026
10Indirect evidenceLanciano, ItalyHQ checked Sep 21, 202611-5012 contacts →

Indirect evidence

“Bozza & Associati è una società professionale fondata nel 2001 da Ermando, Luca e Marietta Bozza che progressivamente ha sviluppato numerose attività in Italia.”

Source: RevenueBase Database · checked Sep 21, 2026
11Indirect evidenceRoma, ItalyHQ checked Sep 21, 202611-508 contacts →

Indirect evidence

“01design way is a unique mix of know how, research, creativity and experience.”

Source: RevenueBase Database · checked Sep 21, 2026
12Indirect evidenceFormigine, ItalyHQ checked Sep 21, 202611-508 contacts →

Indirect evidence

“La nostra mission è focalizzata sulla soddisfazione del cliente, attraverso una consulenza a 360°, risposte rapide e concrete, professionalità e riservatezza.”

Source: RevenueBase Database · checked Sep 21, 2026
13Indirect evidenceMilano, ItalyHQ checked Sep 21, 20261-105 contacts →

Indirect evidence

“Il 2014 ha visto la nascita della società Caretail, aplologia delle parole Care e Retail.”

Source: RevenueBase Database · checked Sep 21, 2026
14Partial evidenceRoma, ItalyHQ checked Sep 21, 202611-502 contacts →

Partial evidence

“We design and implement customer experience, digital marketing and management consulting.”

Source: RevenueBase Database · checked Sep 21, 2026
15Indirect evidenceMilano, ItalyHQ checked Sep 21, 202611-502 contacts →

Indirect evidence

“La Prassicoop offre servizi di consulenza.”

Source: RevenueBase Database · checked Sep 21, 2026
16Partial evidencePadova, ItalyHQ checked Sep 21, 20261-102 contacts →

Partial evidence

“HELLO USER – EVIDENCED-BASED USER EXPERIENCE (UX) RESEARCH & CONSULTING.”

Source: RevenueBase Database · checked Sep 21, 2026
17Partial evidenceMilan, ItalyHQ checked Sep 21, 20261-102 contacts →

Partial evidence

“No frills consulting company, operated from experienced Consultants coming from executives positions in marketing oriented companies or from several years of profession.”

Source: RevenueBase Database · checked Sep 21, 2026
18Indirect evidencePalestrina (rm), ItalyHQ checked Sep 21, 202611-501 contacts →

Indirect evidence

“Gestcap è una società di consulenza in grado di adeguare i servizi e le competenze al continuo variare delle esigenze dei propri clienti.”

Source: RevenueBase Database · checked Sep 21, 2026
19Indirect evidenceCrema, ItalyHQ checked Sep 21, 20261-101 contacts →

Indirect evidence

“Marco Bertolotti - CEO and independent consultant, with a considerable experience gained in the software, IT and telecommunications sector in particular for all the companies in…”

Source: RevenueBase Database · checked Sep 21, 2026
20Indirect evidenceVerona, ItalyHQ checked Sep 21, 20261-101 contacts →

Indirect evidence

“Customer experience in pratica condivide strategie e strumenti per migliorare la relazione con il cliente.”

Source: RevenueBase Database · checked Sep 21, 2026

Showing 20 of 54 cx consulting firms based in Italy

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Cx consulting firms based in Italy at a glance

As of Sep 21, 2026
32.0%Verified-email coverage
13.6Average contacts per company
1-10Median size (employees)
14.8%Largest-city concentration · Milano
Sep 21, 2026Page data refreshed

Companies by employee count

1-10
38
11-50
10
51-200
2
201-500
2
501-1,000
2

Email recency for this list is measured worldwide rather than for Italy, so it is reported there. Company counts and contact totals on this page are exact for Italy, over 54 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among cx consulting firms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Italy whose own description of what they do matches “cx consulting firms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names cx consulting firms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among cx consulting firms, and records with no verified work email. Companies headquartered outside Italy are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 235 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 21, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names cx consulting firms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many cx consulting firms are there based in Italy?

RevenueBase identified 54 cx consulting firms headquartered in Italy as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Nethex, headquartered in Roma, tops this list with the largest team on record.

Which city has the most cx consulting firms?

Milano leads with 8 headquartered companies, followed by Roma (8) and Milano Mi (5).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 235 verified decision-maker contacts tracked across these 54 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 21, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.