Company lists · Data refreshed September 2026

Top 25 Customer support automation startups based in the United States

Name: Customer support automation startups based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 16, 2026 1,835 companies tracked

RevenueBase identified 1,835 customer support automation startups headquartered in the United States as of September 2026 and tracks 38,060 professional contacts across them, including 11,230 with verified work emails. San Francisco is the largest hub.

This list covers customer support automation startups headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 16, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 16, 2026 86% judged on-target in blind review

1,835Companies

38,060Contacts tracked

11,230Verified emails

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The 25 largest customer support automation startups based in the United States

Ranked by team size

Top 25 of 1,835 customer support automation startups based in the United States, ranked by team size, largest first. Data refreshed Sep 16, 2026. RevenueBase Smart Search rates how each company's information relates to customer support automation startups: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Freshworks	Indirect evidence	San Mateo, CA, United StatesHQ checked Sep 16, 2026	1,001-5,000	7,034 contacts →
	Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 16, 2026
2	Supportninja	Strong evidence	Austin, TX, United StatesHQ checked Sep 16, 2026	1,001-5,000	1,711 contacts →
	Strong evidence “SupportNinja provides customer experience and back-office support services for tech companies and startups around the world.” Source: RevenueBase Database · checked Sep 16, 2026
3	Nextiva	Partial evidence	Scottsdale, AZ, United StatesHQ checked Sep 16, 2026	1,001-5,000	1,638 contacts →
	Partial evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 16, 2026
4	Dialpad	Indirect evidence	San Ramon, CA, United StatesHQ checked Sep 16, 2026	1,001-5,000	1,473 contacts →
	Indirect evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 16, 2026
5	Intercom	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 16, 2026	1,001-5,000	1,444 contacts →
	Partial evidence “We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.” Source: RevenueBase Database · checked Sep 16, 2026
6	Talkdesk	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 16, 2026	1,001-5,000	1,316 contacts →
	Strong evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 16, 2026
7	Horatio	Partial evidence	New York, United StatesHQ checked Sep 16, 2026	1,001-5,000	860 contacts →
	Partial evidence “Horatio is a premier, tech-enabled outsourcing partner helping ambitious companies scale customer experience and complex business operations without compromising quality…” Source: RevenueBase Database · checked Sep 16, 2026
8	Aircall	Partial evidence	New York, NY, United StatesHQ checked Sep 16, 2026	501-1,000	804 contacts →
	Partial evidence “The collaborative, AI-powered platform for customer conversations.” Source: RevenueBase Database · checked Sep 16, 2026
9	Khoros	Partial evidence	Austin, TX, United StatesHQ checked Sep 16, 2026	501-1,000	763 contacts →
	Partial evidence “Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across digital, social, and brand-owned channels.” Source: RevenueBase Database · checked Sep 16, 2026
10	Bell And Howell	Strong evidence	Durham, NC, United StatesHQ checked Sep 16, 2026	1,001-5,000	760 contacts →
	Strong evidence “Bell and Howell is a technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer…” Source: RevenueBase Database · checked Sep 16, 2026
11	Sierra	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 16, 2026	201-500	561 contacts →
	Partial evidence “Sierra helps businesses build better, more human customer experiences with AI.” Source: RevenueBase Database · checked Sep 16, 2026
12	Saas Labs	Partial evidence	Palo Alto, CA, United StatesHQ checked Sep 16, 2026	201-500	448 contacts →
	Partial evidence “SaaS Labs is all about helping sales and support teams reach their full potential.” Source: RevenueBase Database · checked Sep 16, 2026
13	Vsynergize AI	Indirect evidence	Westborough, MA, United StatesHQ checked Sep 16, 2026	501-1,000	432 contacts →
	Indirect evidence “Vsynergize.ai is your strategic transformation partner, combining AI-driven technology, expert services, and flexible talent solutions to accelerate your business success.” Source: RevenueBase Database · checked Sep 16, 2026
14	Soft Suave Technologies	Indirect evidence	Ellicott City, MD, United StatesHQ checked Sep 16, 2026	201-500	383 contacts →
	Indirect evidence “At Soft Suave, we specialize in, enabling businesses to integrate advanced capabilities into their operations.” Source: RevenueBase Database · checked Sep 16, 2026
15	Ipacesetters, LLC	Indirect evidence	Tulsa, United StatesHQ checked Sep 16, 2026	n/a	377 contacts →
	Indirect evidence “iPacesetters” Source: RevenueBase Database · checked Sep 16, 2026
16	observe.ai	Partial evidence	Redwood City, CA, United StatesHQ checked Sep 16, 2026	201-500	373 contacts →
	Partial evidence “Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.” Source: RevenueBase Database · checked Sep 16, 2026
17	Flip Robo Technologies LLC	Indirect evidence	Houston, TX, United StatesHQ checked Sep 16, 2026	201-500	347 contacts →
	Indirect evidence “Flip Robo is an artificial intelligence company.” Source: RevenueBase Database · checked Sep 16, 2026
18	Digitate	Indirect evidence	Santa Clara, CA, United StatesHQ checked Sep 16, 2026	501-1,000	344 contacts →
	Indirect evidence “Digitate™ leverages machine learning and AI (artificial intelligence) to intelligently manage IT and business operations.” Source: RevenueBase Database · checked Sep 16, 2026
19	Leena AI	Indirect evidence	San Francisco, CA, United StatesHQ checked Sep 16, 2026	201-500	341 contacts →
	Indirect evidence “Leena AI empowers employees using “AI Colleagues” to get answers and take action across IT, HR, Finance, Procurement and beyond through a single intelligent interface.” Source: RevenueBase Database · checked Sep 16, 2026
20	ASAPP	Partial evidence	New York, NY, United StatesHQ checked Sep 16, 2026	201-500	310 contacts →
	Partial evidence “ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service.” Source: RevenueBase Database · checked Sep 16, 2026
21	Aisera	Strong evidence	Santa Clara, CA, United StatesHQ checked Sep 16, 2026	201-500	296 contacts →
	Strong evidence “Aisera’s products are delivered as part of Automation Anywhere’s Agentic Process Automation (APA) system, enabling autonomous support for IT, HR, customer service, and more at…” Source: RevenueBase Database · checked Sep 16, 2026
22	Clickatell	Indirect evidence	Downtown Redwood City, CA, United StatesHQ checked Sep 16, 2026	201-500	267 contacts →
	Indirect evidence “We enable businesses to drive engagement, revenue, and loyalty with AI-powered chat commerce.” Source: RevenueBase Database · checked Sep 16, 2026
23	Kustomer	Partial evidence	New York, NY, United StatesHQ checked Sep 16, 2026	201-500	259 contacts →
	Partial evidence “Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction.” Source: RevenueBase Database · checked Sep 16, 2026
24	Paktolus	Partial evidence	Miami, FL, United StatesHQ checked Sep 16, 2026	201-500	258 contacts →
	Partial evidence “Paktolus is a transformative technology company that empowers large enterprises and startups to excel in today’s knowledge-based economy.” Source: RevenueBase Database · checked Sep 16, 2026
25	WEB Spiders	Indirect evidence	San Jose, CA, United StatesHQ checked Sep 16, 2026	201-500	250 contacts →
	Indirect evidence “Web Spiders (WS) is an enterprise software company that develops products for marketing and HR.” Source: RevenueBase Database · checked Sep 16, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer support automation startups. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer support automation startups.
Partial evidence: Its own public description names part of customer support automation startups, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer support automation startups. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 1,835 customer support automation startups based in the United States

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Customer support automation startups based in the United States at a glance

As of Sep 16, 2026

29.5%Verified-email coverage

20.7Average contacts per company

1-10Median size (employees)

6.6%Largest-city concentration · San Francisco

Sep 16, 2026Page data refreshed

Companies by employee count

1-10

1,184

11-50

477

51-200

118

201-500

501-1,000

1,001-5,000

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 1,835 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer support automation startups, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “customer support automation startups”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer support automation startups), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer support automation startups, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 11,230 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 16, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer support automation startups by metro

Customer support automation startups in San Francisco122
Customer support automation startups in New York102
Customer support automation startups in Miami74
Customer support automation startups in Austin54
Customer support automation startups in Los Angeles51
Customer support automation startups in Houston44
Customer support automation startups in Sheridan44
Customer support automation startups in Chicago28
Customer support automation startups in Dover28
Customer support automation startups in Atlanta26
Customer support automation startups in Tampa25

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer support automation startups, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer support automation startups are there based in the United States?

RevenueBase identified 1,835 customer support automation startups headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Freshworks, headquartered in San Mateo, tops this list with the largest team on record.

Which city has the most customer support automation startups?

San Francisco leads with 122 headquartered companies, followed by New York (102) and Miami (74).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 11,230 verified decision-maker contacts tracked across these 1,835 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 16, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.