Company lists · Data refreshed September 2026

Top 25 Customer service automation platforms based in the United States

Name: Customer service automation platforms based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 1,978 companies tracked

RevenueBase identified 1,978 customer service automation platforms headquartered in the United States as of September 2026 and tracks 185,717 professional contacts across them, including 97,420 with verified work emails. San Francisco is the largest hub.

This list covers customer service automation platforms headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

1,978Companies

185,717Contacts tracked

97,420Verified emails

Explore this list → Free signup · no credit card · 500 free credits

The 25 largest customer service automation platforms based in the United States

Ranked by team size

Top 25 of 1,978 customer service automation platforms based in the United States, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer service automation platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Salesforce	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	10001+	86,470 contacts →
	Strong evidence “We're the #1 AI CRM-where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform.” Source: RevenueBase Database · checked Sep 28, 2026
2	24 7.ai	Partial evidence	Campbell, CA, United StatesHQ checked Sep 28, 2026	10001+	8,461 contacts →
	Partial evidence “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Source: RevenueBase Database · checked Sep 28, 2026
3	Genesys	Partial evidence	Menlo Park, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	7,347 contacts →
	Partial evidence “Genesys® empowers more than organizations worldwide to create the best customer and employee experiences.” Source: RevenueBase Database · checked Sep 28, 2026
4	Ringcentral	Strong evidence	Belmont, CA, United StatesHQ checked Sep 28, 2026	5,001-10,000	6,431 contacts →
	Strong evidence “RingCentral, Inc.(NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement…” Source: RevenueBase Database · checked Sep 28, 2026
5	Fusion CX	Partial evidence	Norcross, GA, United StatesHQ checked Sep 28, 2026	10001+	4,785 contacts →
	Partial evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 28, 2026
6	Sprinklr	Strong evidence	New York, NY, United StatesHQ checked Sep 28, 2026	1,001-5,000	4,513 contacts →
	Strong evidence “Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across…” Source: RevenueBase Database · checked Sep 28, 2026
7	Verint	Partial evidence	Melville, NY, United StatesHQ checked Sep 28, 2026	5,001-10,000	3,852 contacts →
	Partial evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 28, 2026
8	Tekion Corp	Partial evidence	Pleasanton, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	3,036 contacts →
	Partial evidence “Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.” Source: RevenueBase Database · checked Sep 28, 2026
9	Klaviyo	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,789 contacts →
	Indirect evidence “Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.” Source: RevenueBase Database · checked Sep 28, 2026
10	Five9	Partial evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,584 contacts →
	Partial evidence “Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX.” Source: RevenueBase Database · checked Sep 28, 2026
11	8x8	Indirect evidence	Campbell, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,444 contacts →
	Indirect evidence “8x8, Inc.(NASDAQ: EGHT) believes that CX limits were meant to be shattered.” Source: RevenueBase Database · checked Sep 28, 2026
12	Nextiva	Strong evidence	Scottsdale, AZ, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,638 contacts →
	Strong evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 28, 2026
13	Dialpad	Partial evidence	San Ramon, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,473 contacts →
	Partial evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 28, 2026
14	Intercom	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,444 contacts →
	Partial evidence “We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.” Source: RevenueBase Database · checked Sep 28, 2026
15	Talkdesk	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,316 contacts →
	Strong evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 28, 2026
16	Unifycx	Strong evidence	Louisville, KY, United StatesHQ checked Sep 28, 2026	5,001-10,000	1,270 contacts →
	Strong evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 28, 2026
17	Liveperson	Indirect evidence	New York, NY, United StatesHQ checked Sep 28, 2026	501-1,000	1,248 contacts →
	Indirect evidence “LivePerson (NASDAQ: LPSN) is the leader in predictable conversational AI and digital transformation.” Source: RevenueBase Database · checked Sep 28, 2026
18	Partnerhero	Indirect evidence	Boise, ID, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,174 contacts →
	Indirect evidence “The First AI-Native Contact Center.” Source: RevenueBase Database · checked Sep 28, 2026
19	Gupshup	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	1,001-5,000	1,050 contacts →
	Partial evidence “Gupshup is the leading platform for building and deploying industry-trained Conversational AI Agents for every business across marketing, commerce, and support use cases.” Source: RevenueBase Database · checked Sep 28, 2026
20	Creatio	Partial evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	501-1,000	939 contacts →
	Partial evidence “AI CRM and workflow platform where people and AI agents work together, with no limits on users, agents, or scale.” Source: RevenueBase Database · checked Sep 28, 2026
21	Aircall	Strong evidence	New York, NY, United StatesHQ checked Sep 28, 2026	501-1,000	804 contacts →
	Strong evidence “The collaborative, AI-powered platform for customer conversations.” Source: RevenueBase Database · checked Sep 28, 2026
22	Iterable	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 28, 2026	501-1,000	771 contacts →
	Strong evidence “Iterable is the AI customer engagement platform built for enterprise scale, loved by teams, and trusted by global brands like Priceline, Fabletics, Blockchain, and Box.” Source: RevenueBase Database · checked Sep 28, 2026
23	Khoros	Partial evidence	Austin, TX, United StatesHQ checked Sep 28, 2026	501-1,000	763 contacts →
	Partial evidence “Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across digital, social, and brand-owned channels.” Source: RevenueBase Database · checked Sep 28, 2026
24	Bell And Howell	Strong evidence	Durham, NC, United StatesHQ checked Sep 28, 2026	1,001-5,000	760 contacts →
	Strong evidence “Bell and Howell is a technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer…” Source: RevenueBase Database · checked Sep 28, 2026
25	Egain Corporation	Strong evidence	Sunnyvale, CA, United StatesHQ checked Sep 28, 2026	501-1,000	759 contacts →
	Strong evidence “eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service automation platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer service automation platforms.
Partial evidence: Its own public description names part of customer service automation platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer service automation platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 1,978 customer service automation platforms based in the United States

See the full list, filter by size, metro and specialty, and get verified emails and direct dials for all 97,420 reachable decision-makers.

Free signup · no credit card

View the full list →

Customer service automation platforms based in the United States at a glance

As of Sep 28, 2026

52.5%Verified-email coverage

93.9Average contacts per company

1-10Median size (employees)

7.4%Largest-city concentration · San Francisco

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

1,114

11-50

574

51-200

183

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 1,978 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service automation platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “customer service automation platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service automation platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer service automation platforms, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 97,420 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer service automation platforms by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service automation platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer service automation platforms are there based in the United States?

RevenueBase identified 1,978 customer service automation platforms headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Salesforce, headquartered in San Francisco, tops this list with the largest team on record.

Which city has the most customer service automation platforms?

San Francisco leads with 147 headquartered companies, followed by New York (114) and Austin (73).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 97,420 verified decision-maker contacts tracked across these 1,978 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

Ready to reach these companies? Verified emails and direct dials for all 1,978 customer service automation platforms based in the United States. Start with a free account, no credit card.

Download this list →

Related lists

Customer service automation platforms by geography

Browse the directory

About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.