Company lists · Data refreshed September 2026

Top 25 Customer service automation platforms based in the United States

Name: Customer service automation platforms based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 1,978 companies tracked

RevenueBase identified 1,978 company matches for customer service automation platforms associated with the United States as of September 2026 and tracks 185,717 professional contacts across them, including 97,420 with verified work emails. San Francisco is the largest hub.

This list covers company matches for customer service automation platforms associated with the United States, found by RevenueBase SmartSearch using the meaning of business descriptions in its company graph at Exact. Ranked by professionals tracked, largest first. Rows show recorded descriptions where available, Exact search membership and the snapshot date. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase SmartSearch, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase SmartSearch · Exact Recorded Sep 28, 2026 How this list was built

1,978Companies

185,717Contacts tracked

97,420Verified emails

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The 25 largest customer service automation platforms based in the United States

Ranked by team size

Top 25 of 1,978 company matches for customer service automation platforms based in the United States, ordered by professional contacts tracked in RevenueBase, largest first. Recorded Sep 28, 2026. The RevenueBase SmartSearch column shows Exact match membership in this saved search. Click a contact count to view that company's people. Totals use company locations recorded by RevenueBase; the displayed preview is a smaller selection.
#	Company	RevenueBase SmartSearch	Headquarters	Employees	Contacts
1	Salesforce	Exact match	San Francisco, CA, United StatesHQ recorded Sep 28, 2026	10001+	86,470 contacts →
	Exact match “We're the #1 AI CRM-where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
2	24 7.ai	Exact match	Campbell, CA, United StatesHQ recorded Sep 28, 2026	10001+	8,461 contacts →
	Exact match “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
3	Genesys	Exact match	Menlo Park, CA, United StatesHQ recorded Sep 28, 2026	5,001-10,000	7,347 contacts →
	Exact match “Genesys® empowers more than organizations worldwide to create the best customer and employee experiences.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
4	Ringcentral	Exact match	Belmont, CA, United StatesHQ recorded Sep 28, 2026	5,001-10,000	6,431 contacts →
	Exact match “RingCentral, Inc.(NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
5	Fusion CX	Exact match	Norcross, GA, United StatesHQ recorded Sep 28, 2026	10001+	4,785 contacts →
	Exact match “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
6	Sprinklr	Exact match	New York, NY, United StatesHQ recorded Sep 28, 2026	1,001-5,000	4,513 contacts →
	Exact match “Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
7	Verint	Exact match	Melville, NY, United StatesHQ recorded Sep 28, 2026	5,001-10,000	3,852 contacts →
	Exact match “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
8	Tekion Corp	Exact match	Pleasanton, CA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	3,036 contacts →
	Exact match “Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
9	Klaviyo	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	2,789 contacts →
	Exact match “Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
10	Five9	Exact match	San Ramon, CA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	2,584 contacts →
	Exact match “Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
11	8x8	Exact match	Campbell, CA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	2,444 contacts →
	Exact match “8x8, Inc.(NASDAQ: EGHT) believes that CX limits were meant to be shattered.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
12	Nextiva	Exact match	Scottsdale, AZ, United StatesHQ recorded Sep 28, 2026	1,001-5,000	1,638 contacts →
	Exact match “Build amazing customer experiences with Nextiva’s AI-powered platform.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
13	Dialpad	Exact match	San Ramon, CA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	1,473 contacts →
	Exact match “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
14	Intercom	Exact match	San Francisco, CA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	1,444 contacts →
	Exact match “We’re Intercom, the AI customer service company helping businesses deliver incredible customer experiences at scale.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
15	Talkdesk	Exact match	San Francisco, CA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	1,316 contacts →
	Exact match “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
16	Unifycx	Exact match	Louisville, KY, United StatesHQ recorded Sep 28, 2026	5,001-10,000	1,270 contacts →
	Exact match “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
17	Liveperson	Exact match	New York, NY, United StatesHQ recorded Sep 28, 2026	501-1,000	1,248 contacts →
	Exact match “LivePerson (NASDAQ: LPSN) is the leader in predictable conversational AI and digital transformation.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
18	Partnerhero	Exact match	Boise, ID, United StatesHQ recorded Sep 28, 2026	1,001-5,000	1,174 contacts →
	Exact match “The First AI-Native Contact Center.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
19	Gupshup	Exact match	San Francisco, CA, United StatesHQ recorded Sep 28, 2026	1,001-5,000	1,050 contacts →
	Exact match “Gupshup is the leading platform for building and deploying industry-trained Conversational AI Agents for every business across marketing, commerce, and support use cases.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
20	Creatio	Exact match	Boston, MA, United StatesHQ recorded Sep 28, 2026	501-1,000	939 contacts →
	Exact match “AI CRM and workflow platform where people and AI agents work together, with no limits on users, agents, or scale.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
21	Aircall	Exact match	New York, NY, United StatesHQ recorded Sep 28, 2026	501-1,000	804 contacts →
	Exact match “The collaborative, AI-powered platform for customer conversations.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
22	Iterable	Exact match	San Francisco, CA, United StatesHQ recorded Sep 28, 2026	501-1,000	771 contacts →
	Exact match “Iterable is the AI customer engagement platform built for enterprise scale, loved by teams, and trusted by global brands like Priceline, Fabletics, Blockchain, and Box.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
23	Khoros	Exact match	Austin, TX, United StatesHQ recorded Sep 28, 2026	501-1,000	763 contacts →
	Exact match “Khoros' award-winning enterprise software makes it easier for complex brands to engage with customers at scale across digital, social, and brand-owned channels.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
24	Bell And Howell	Exact match	Durham, NC, United StatesHQ recorded Sep 28, 2026	1,001-5,000	760 contacts →
	Exact match “Bell and Howell is a technology-driven leader in Automation Services and Automation Solutions helping businesses maximize operational efficiency and deliver exceptional customer…” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase
25	Egain Corporation	Exact match	Sunnyvale, CA, United StatesHQ recorded Sep 28, 2026	501-1,000	759 contacts →
	Exact match “eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions.” Recorded in the RevenueBase company graph · Sep 28, 2026 · View company records in RevenueBase

RevenueBase SmartSearch

Describe a niche business in your own words. RevenueBase SmartSearch compares the meaning of your description with company business descriptions compiled in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit.

This list uses Exact for “customer service automation platforms”. Each Exact match badge shows membership in that saved search; it is not an individual similarity score or a service-quality rating. Recorded descriptions are shown where available.

Showing 25 of 1,978 customer service automation platforms based in the United States

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Customer service automation platforms based in the United States at a glance

As of Sep 28, 2026

52.5%Verified-email coverage

93.9Average contacts per company

1-10Median size (employees)

7.4%Largest-city concentration · San Francisco

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

1,114

11-50

574

51-200

183

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 1,978 companies.

How this list was built

The recorded descriptions help you assess these company matches. Check a company’s website for its current services and locations.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase SmartSearch, the natural-language company search available to every RevenueBase user.
What qualifies: Company records associated with the United States whose business descriptions match “customer service automation platforms” by meaning at the Exact setting. Descriptions are compiled in the RevenueBase company graph from public websites, profiles and company information where available; they are not guaranteed quotations from the company's website.
RevenueBase SmartSearch: Describe a niche company in your own words to find businesses by meaning. Exact, Similar, Related and Broad control the breadth of RevenueBase SmartSearch. This saved list uses Exact. Each row's Exact match badge shows inclusion in that search, not an individual score or a service-quality judgment.
Public preview: The public preview omits records without a verified work email. Where headquarters information is recorded, preview rows are also filtered to this page’s location. Dataset totals and geographic summaries describe the full matched records before these preview filters.
Match quality: RevenueBase's August 25, 2026 study assessed 4,198 description/company pairs across matching settings. The publisher reports 86% good or better at Exact. This evaluates the method across queries; it does not audit this individual list. Recorded company descriptions, where available, help you judge each match yourself. Read the full methodology: how the lists are built and what the study measures.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every displayed company carries at least one verified work email. RevenueBase tracks 97,420 professional contacts with verified work emails across the full matched dataset. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Record context: Company records and descriptions can change. Check the company's website for its current services and locations.

Customer service automation platforms by metro

Frequently asked

What is RevenueBase SmartSearch?

RevenueBase SmartSearch finds niche companies by the meaning of their business descriptions in the RevenueBase company graph. Exact, Similar, Related and Broad control how closely companies must fit your description. This list uses Exact for “customer service automation platforms”; each Exact match badge shows search membership, not an individual similarity or quality score.

How many customer service automation platforms are there based in the United States?

RevenueBase identified 1,978 company matches for customer service automation platforms associated with the United States as of September 2026, using the meaning of business descriptions at Exact. This is the recorded matched set in the RevenueBase company graph.

What is the largest company on this list?

Salesforce tops the displayed preview by professional contacts tracked in RevenueBase. Recorded headquarters appear in the company rows.

Which city has the most customer service automation platforms?

San Francisco leads with 147 company records, followed by New York (124) and Austin (73).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work limited free results with 500 credits to start. Upgrading provides access to the 97,420 professional contacts with verified work emails tracked across these 1,978 companies; direct dials are available where recorded.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase SmartSearch, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.