Company lists · Data refreshed September 2026

Top 25 Customer service AI companies based in Italy

Name: Customer service AI companies based in Italy
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 207 companies tracked

RevenueBase identified 207 customer service AI companies headquartered in Italy as of September 2026 and tracks 1,618 professional contacts across them, including 605 with verified work emails. Milan is the largest hub.

This list covers customer service AI companies headquartered in Italy, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

207Companies

1,618Contacts tracked

605Verified emails

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The 25 largest customer service AI companies based in Italy

Ranked by team size

Top 25 of 207 customer service AI companies based in Italy, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer service AI companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Websolute Ai-First Digital Agency	Partial evidence	Pesaro (pu), ItalyHQ checked Sep 28, 2026	201-500	107 contacts →
	Partial evidence “We are the AI-First Digital Agency that transforms ambitious ideas into results.” Source: RevenueBase Database · checked Sep 28, 2026
2	Hyntelo	Partial evidence	Rome, ItalyHQ checked Sep 28, 2026	51-200	95 contacts →
	Partial evidence “Hyntelo AI Solution Company combines data and AI to amplify human intelligence and deliver real business impact.” Source: RevenueBase Database · checked Sep 28, 2026
3	Increso	Strong evidence	Roma, ItalyHQ checked Sep 28, 2026	51-200	84 contacts →
	Strong evidence “Siamo una CX company che migliora l’interazione tra il brand e i suoi clienti, potenzia l’assistenza umana con l’AI generativa, realizza soluzioni omnicanali di Customer Care…” Source: RevenueBase Database · checked Sep 28, 2026
4	Creative Words	Partial evidence	Genova, ItalyHQ checked Sep 28, 2026	11-50	73 contacts →
	Partial evidence “At Creative Words, we merge cutting-edge AI technologies with exceptional linguistic expertise to empower businesses in their journey toward global success.” Source: RevenueBase Database · checked Sep 28, 2026
5	Machine Learning Reply	Strong evidence	Turin, ItalyHQ checked Sep 28, 2026	11-50	67 contacts →
	Strong evidence “Machine Learning Reply is specialized in providing AI services and solutions to guide its customers towards digitalisation, helping them to become more competitive and data driven…” Source: RevenueBase Database · checked Sep 28, 2026
6	indigo.ai	Partial evidence	Milan, ItalyHQ checked Sep 28, 2026	11-50	52 contacts →
	Partial evidence “Italy's leading platform for conversational AI-based virtual assistants.” Source: RevenueBase Database · checked Sep 28, 2026
7	Eudata	Partial evidence	Peschiera Borromeo (mi), ItalyHQ checked Sep 28, 2026	51-200	50 contacts →
	Partial evidence “Italiano Eudata è la società italiana che porta l'AI agentica nel cuore delle operations aziendali.” Source: RevenueBase Database · checked Sep 28, 2026
8	Questit	Indirect evidence	Siena, ItalyHQ checked Sep 28, 2026	11-50	48 contacts →
	Indirect evidence “QuestIT: a company of Vection Technologies.” Source: RevenueBase Database · checked Sep 28, 2026
9	Loquendo	Strong evidence	Turin, ItalyHQ checked Sep 28, 2026	51-200	29 contacts →
	Strong evidence “Intelligent customer engagement powered by AI” Source: RevenueBase Database · checked Sep 28, 2026
10	Xcally	Indirect evidence	Turin, ItalyHQ checked Sep 28, 2026	11-50	27 contacts →
	Indirect evidence “Revolutionize CX with human-centered artificial intelligence with XCALLY.” Source: RevenueBase Database · checked Sep 28, 2026
11	Mexedia	Indirect evidence	Roma, ItalyHQ checked Sep 28, 2026	51-200	25 contacts →
	Indirect evidence “Founded in 2017, Mexedia is a tech company listed in France on the Euronext Growth Paris stock exchange, which became a Benefit Company in July 2022.” Source: RevenueBase Database · checked Sep 28, 2026
12	Contentwise	Strong evidence	Milan, ItalyHQ checked Sep 28, 2026	51-200	24 contacts →
	Strong evidence “ContentWise is the AI-powered customer experience company that provides leading video operators, digital publishers and online retailers with the software and expertise they need…” Source: RevenueBase Database · checked Sep 28, 2026
13	Ellysse Maps Group	Indirect evidence	Reggio Emilia, ItalyHQ checked Sep 28, 2026	11-50	18 contacts →
	Indirect evidence “Benvenuti nel mondo di Ellysse, azienda italiana nel campo delle tecnologie di Contact Center!” Source: RevenueBase Database · checked Sep 28, 2026
14	Interactive Media	Partial evidence	Roma, ItalyHQ checked Sep 28, 2026	51-200	17 contacts →
	Partial evidence “Interactive Media designs and builds Customer Service Solutions, based on Virtual Conversational Assistants.” Source: RevenueBase Database · checked Sep 28, 2026
15	Aimage	Indirect evidence	Torino, ItalyHQ checked Sep 28, 2026	1-10	16 contacts →
	Indirect evidence “Sono i dettagli che fanno la differenza e i nostri Chatbot lo sanno bene: migliore User Experience, risposte rapide, utilizzo su diversi canali, meno tempi di attesa… il tutto…” Source: RevenueBase Database · checked Sep 28, 2026
16	Keplero AI	Strong evidence	Latina, ItalyHQ checked Sep 28, 2026	11-50	16 contacts →
	Strong evidence “Keplero AI develops AI virtual assistants designed for seamless deployment across all customer service touchpoints, enabling companies to automate their interactions efficiently.” Source: RevenueBase Database · checked Sep 28, 2026
17	Gaia By Esosphera	Indirect evidence	Resana, ItalyHQ checked Sep 28, 2026	11-50	14 contacts →
	Indirect evidence “Today consumers can benefit from information and services available 24 hours a day, 7 days a week.” Source: RevenueBase Database · checked Sep 28, 2026
18	Memori	Indirect evidence	Altedo, ItalyHQ checked Sep 28, 2026	11-50	14 contacts →
	Indirect evidence “Memori è un'azienda italiana, nata nel 2017 a Bologna, specializzata in intelligenza artificiale conversazionale e agentica.” Source: RevenueBase Database · checked Sep 28, 2026
19	Textyess	Partial evidence	Milano, ItalyHQ checked Sep 28, 2026	11-50	14 contacts →
	Partial evidence “TextYess is the AI Conversational platform for eCommerce brands.” Source: RevenueBase Database · checked Sep 28, 2026
20	Tiledesk	Strong evidence	Galatina, ItalyHQ checked Sep 28, 2026	11-50	14 contacts →
	Strong evidence “Tiledesk empowers businesses to create and orchestrate AI agents that automate customer service, internal operations, and business workflows.” Source: RevenueBase Database · checked Sep 28, 2026
21	HERES	Partial evidence	Bologna, ItalyHQ checked Sep 28, 2026	11-50	14 contacts →
	Partial evidence “We develop multichannel, multilingual conversational agents and voice-first UX to automate business processes and improve the Customer Experience.” Source: RevenueBase Database · checked Sep 28, 2026
22	Aidapt	Indirect evidence	Ancona, ItalyHQ checked Sep 28, 2026	1-10	12 contacts →
	Indirect evidence “Chi siamo : Esperti in Machine Learning e Intelligenza Artificiale, plasmiamo soluzioni software su misura.” Source: RevenueBase Database · checked Sep 28, 2026
23	IVE	Indirect evidence	Parma, ItalyHQ checked Sep 28, 2026	1-10	11 contacts →
	Indirect evidence “Bot agency” Source: RevenueBase Database · checked Sep 28, 2026
24	Enuan Conversational Platform	Strong evidence	Milan, ItalyHQ checked Sep 28, 2026	11-50	10 contacts →
	Strong evidence “Enuan is the omnichannel platform selected by enterprises to support customers through AI & Big Data.” Source: RevenueBase Database · checked Sep 28, 2026
25	Everywhere SRL	Strong evidence	Milano, ItalyHQ checked Sep 28, 2026	11-50	10 contacts →
	Strong evidence “Everywhere Srl builds AI-powered communication services that help companies connect with customers across voice, SMS, email, chat, and messaging apps.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer service AI companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer service AI companies.
Partial evidence: Its own public description names part of customer service AI companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer service AI companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 207 customer service AI companies based in Italy

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Customer service AI companies based in Italy at a glance

As of Sep 28, 2026

37.4%Verified-email coverage

7.8Average contacts per company

1-10Median size (employees)

13.0%Largest-city concentration · Milan

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

159

11-50

51-200

201-500

Email recency for this list is measured worldwide rather than for Italy, so it is reported there. Company counts and contact totals on this page are exact for Italy, over 207 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer service AI companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Italy whose own description of what they do matches “customer service AI companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer service AI companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer service AI companies, and records with no verified work email. Companies headquartered outside Italy are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 605 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer service AI companies by metro

Customer service AI companies in Milan27

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer service AI companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer service AI companies are there based in Italy?

RevenueBase identified 207 customer service AI companies headquartered in Italy as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Websolute Ai-First Digital Agency, headquartered in Pesaro, tops this list with the largest team on record.

Which city has the most customer service AI companies?

Milan leads with 27 headquartered companies, followed by Milano (18) and Roma (12).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 605 verified decision-maker contacts tracked across these 207 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.