Company lists · Data refreshed September 2026

Top 25 Customer journey mapping agencies based in Germany

RevenueBase identified 107 customer journey mapping agencies headquartered in Germany as of September 2026 and tracks 3,310 professional contacts across them, including 1,259 with verified work emails. Berlin is the largest hub.

This list covers customer journey mapping agencies headquartered in Germany, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 19, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 19, 2026 86% judged on-target in blind review
107Companies
3,310Contacts tracked
1,259Verified emails
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The 25 largest customer journey mapping agencies based in Germany

Ranked by team size
Top 25 of 107 customer journey mapping agencies based in Germany, ranked by team size, largest first. Data refreshed Sep 19, 2026. RevenueBase Smart Search rates how each company's information relates to customer journey mapping agencies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Indirect evidenceBerlin, GermanyHQ checked Sep 19, 2026501-1,000819 contacts →

Indirect evidence

“We are IBM iX.”

Source: RevenueBase Database · checked Sep 19, 2026
2Partial evidenceWalldorf, GermanyHQ checked Sep 19, 202610001+697 contacts →

Partial evidence

“SAP Customer Experience (SAP CX) and CRM solutions; the agentic solution for marketing, commerce, sales, and service, and the operations behind them.”

Source: RevenueBase Database · checked Sep 19, 2026
3Partial evidenceMunich, GermanyHQ checked Sep 19, 2026201-500336 contacts →

Partial evidence

“We are The Retail Performance Company (rpc), the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design…”

Source: RevenueBase Database · checked Sep 19, 2026
4Strong evidenceMunich, GermanyHQ checked Sep 19, 20261,001-5,000229 contacts →

Strong evidence

“As one of the leading digital service providers for customer experience und commerce in Germany, the Plan.Net Group conceptualises and implements data-driven customer journeys for…”

Source: RevenueBase Database · checked Sep 19, 2026
5Partial evidenceRadolfzell, GermanyHQ checked Sep 19, 2026201-500212 contacts →

Partial evidence

“SYBIT is Europe's leading full-service provider for customer experience (CX) with comprehensive expertise in business consulting, process consulting and IT consulting.”

Source: RevenueBase Database · checked Sep 19, 2026
6Partial evidenceMunich, GermanyHQ checked Sep 19, 202651-200136 contacts →

Partial evidence

“infinit.cx group - The Customer Experience Powerhouse DIE Experten für gelungenen Omnikanal-Kundenservice durch Customer-Experience (CX) mit über 40 Jahren Erfahrung in der der…”

Source: RevenueBase Database · checked Sep 19, 2026
7Partial evidenceMünchen, GermanyHQ checked Sep 19, 202651-20085 contacts →

Partial evidence

“Riverland Reply is the Reply group company specialized in consulting end-to-end customer-oriented solutions and strategies.”

Source: RevenueBase Database · checked Sep 19, 2026
8Indirect evidenceStuttgart, GermanyHQ checked Sep 19, 202651-20077 contacts →

Indirect evidence

“port-neo ist eine Full-Service-CX-Agentur.”

Source: RevenueBase Database · checked Sep 19, 2026
9Strong evidenceBonn, GermanyHQ checked Sep 19, 202651-20053 contacts →

Strong evidence

“Wir sind die Digital-Agentur für das Customer Journey Management in der Genossenschaftlichen FinanzGruppe.”

Source: RevenueBase Database · checked Sep 19, 2026
10Indirect evidenceKleve, GermanyHQ checked Sep 19, 2026201-50039 contacts →

Indirect evidence

“impacx steht für fundiertes Know-how zu Strategien, Prozessen und technischen Lösungen im Kundenservice.”

Source: RevenueBase Database · checked Sep 19, 2026
11Indirect evidenceDüsseldorf, GermanyHQ checked Sep 19, 202611-5037 contacts →

Indirect evidence

“Seit über 10 Jahren helfen wir Unternehmen, digitale Produkte zu entwickeln, die UX, Business und Technologie strategisch vereinen.”

Source: RevenueBase Database · checked Sep 19, 2026
12Indirect evidenceStuttgart, GermanyHQ checked Sep 19, 202611-5031 contacts →

Indirect evidence

“Wir betreuen Unternehmen und Marken ganzheitlich.”

Source: RevenueBase Database · checked Sep 19, 2026
13Partial evidenceNorderstedt, GermanyHQ checked Sep 19, 202611-5030 contacts →

Partial evidence

“We believe that customer service is not a cost factor-it is one of the most powerful levers for sustainable business success.”

Source: RevenueBase Database · checked Sep 19, 2026
14Indirect evidenceSindelfingen, GermanyHQ checked Sep 19, 202651-20027 contacts →

Indirect evidence

“Thorit is an AI and CRM consultancy for enterprise B2B.”

Source: RevenueBase Database · checked Sep 19, 2026
15Indirect evidenceMunich, GermanyHQ checked Sep 19, 202611-5025 contacts →

Indirect evidence

“Digital Marketing Agentur mit Fokussierung auf Performance Marketing.”

Source: RevenueBase Database · checked Sep 19, 2026
16Partial evidenceAachen, GermanyHQ checked Sep 19, 202611-5025 contacts →

Partial evidence

“SKOPOS CONNECT konzipiert und implementiert internationale best-in-class Customer Experience (CX) Programme sowie Insight Communities – sowohl im B2B- als auch im B2C-Bereich.”

Source: RevenueBase Database · checked Sep 19, 2026
17Strong evidenceFrankfurt Am Main, GermanyHQ checked Sep 19, 202611-5025 contacts →

Strong evidence

“Publicare provides all services for your business to achieve enduring success with cross-channel customer journeys – from executing individual projects to automating your entire…”

Source: RevenueBase Database · checked Sep 19, 2026
18Indirect evidenceSchönefeld, GermanyHQ checked Sep 19, 202611-5020 contacts →

Indirect evidence

“People who make the difference Failing at implementing high priced concepts and good advice, because of your company's originalities?”

Source: RevenueBase Database · checked Sep 19, 2026
19Partial evidenceMunich, GermanyHQ checked Sep 19, 202611-5020 contacts →

Partial evidence

“Delivering a seamless customer experience is harder than ever.”

Source: RevenueBase Database · checked Sep 19, 2026
20Indirect evidenceHürth, GermanyHQ checked Sep 19, 202611-5020 contacts →

Indirect evidence

“SKOPOS NOVA is a UX Research agency that focuses on UX Research, Ideation, Design Sprints and Usability Testing.”

Source: RevenueBase Database · checked Sep 19, 2026
21Strong evidenceKrefeld, GermanyHQ checked Sep 19, 202611-5017 contacts →

Strong evidence

“Wir sind ein Full-Service-Anbieter im Customer Journey Management.”

Source: RevenueBase Database · checked Sep 19, 2026
22Indirect evidenceStuttgart, GermanyHQ checked Sep 19, 202611-5014 contacts →

Indirect evidence

“We develop AI-powered software and tailored solutions-with a philosophy that sets us apart: Truly sovereign AI.”

Source: RevenueBase Database · checked Sep 19, 2026
23Strong evidenceMunich, GermanyHQ checked Sep 19, 202611-5013 contacts →

Strong evidence

“We develop customer strategy, customer journey management and -innovation, CEM, CX.”

Source: RevenueBase Database · checked Sep 19, 2026
24Indirect evidenceDüsseldorf, GermanyHQ checked Sep 19, 202651-20011 contacts →

Indirect evidence

“valyu will die Streams der Menschen bereichern.”

Source: RevenueBase Database · checked Sep 19, 2026
25Indirect evidenceMunich, GermanyHQ checked Sep 19, 202611-5011 contacts →

Indirect evidence

“We believe that every brand has a story worth telling.”

Source: RevenueBase Database · checked Sep 19, 2026

Showing 25 of 107 customer journey mapping agencies based in Germany

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Customer journey mapping agencies based in Germany at a glance

As of Sep 19, 2026
38.0%Verified-email coverage
30.9Average contacts per company
1-10Median size (employees)
13.1%Largest-city concentration · Berlin
Sep 19, 2026Page data refreshed

Companies by employee count

1-10
56
11-50
32
51-200
12
201-500
3
501-1,000
1
1,001-5,000
2
10001+
1

Email recency for this list is measured worldwide rather than for Germany, so it is reported there. Company counts and contact totals on this page are exact for Germany, over 107 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer journey mapping agencies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Germany whose own description of what they do matches “customer journey mapping agencies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer journey mapping agencies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer journey mapping agencies, and records with no verified work email. Companies headquartered outside Germany are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 1,259 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 19, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer journey mapping agencies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer journey mapping agencies are there based in Germany?

RevenueBase identified 107 customer journey mapping agencies headquartered in Germany as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

IBM IX Dach, headquartered in Berlin, tops this list with the largest team on record.

Which city has the most customer journey mapping agencies?

Berlin leads with 14 headquartered companies, followed by Munchen (8) and Munich (8).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 1,259 verified decision-maker contacts tracked across these 107 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 19, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.