Company lists · Data refreshed September 2026

Top 25 Customer journey mapping agencies based in Australia

RevenueBase identified 200 customer journey mapping agencies headquartered in Australia as of September 2026 and tracks 3,204 professional contacts across them, including 903 with verified work emails. Sydney is the largest hub.

This list covers customer journey mapping agencies headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 19, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 19, 2026 86% judged on-target in blind review
200Companies
3,204Contacts tracked
903Verified emails
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The 25 largest customer journey mapping agencies based in Australia

Ranked by team size
Top 25 of 200 customer journey mapping agencies based in Australia, ranked by team size, largest first. Data refreshed Sep 19, 2026. RevenueBase Smart Search rates how each company's information relates to customer journey mapping agencies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Indirect evidenceWest Perth, AustraliaHQ checked Sep 19, 20261,001-5,0001,818 contacts →

Indirect evidence

“We’re Australia’s leading specialists in CX consultancy and services.”

Source: RevenueBase Database · checked Sep 19, 2026
2Partial evidenceUltimo, AustraliaHQ checked Sep 19, 202651-200132 contacts →

Partial evidence

“CX Lavender are Customer Growth Experts.”

Source: RevenueBase Database · checked Sep 19, 2026
3Indirect evidenceMelbourne, AustraliaHQ checked Sep 19, 202651-20065 contacts →

Indirect evidence

“We’re leaders in integrated experience management, research and consulting.”

Source: RevenueBase Database · checked Sep 19, 2026
4Strong evidenceChippendale, AustraliaHQ checked Sep 19, 202651-20063 contacts →

Strong evidence

“G Squared is a digital consultancy that integrates the customer journey to achieve exceptional results for our clients.”

Source: RevenueBase Database · checked Sep 19, 2026
5Partial evidenceMelbourne, AustraliaHQ checked Sep 19, 202611-5046 contacts →

Partial evidence

“CSBA is a 25-year-old customer experience insights agency.”

Source: RevenueBase Database · checked Sep 19, 2026
6Indirect evidenceThe Rocks, AustraliaHQ checked Sep 19, 202651-20046 contacts →

Indirect evidence

“Right now, people could do away with 75% of all the brands in their life without noticing.”

Source: RevenueBase Database · checked Sep 19, 2026
7Partial evidenceSydney, AustraliaHQ checked Sep 19, 202611-5044 contacts →

Partial evidence

Customer Science is an Australian Customer Experience (CX), Contact Centre, Service and Digital Transformation Company.”

Source: RevenueBase Database · checked Sep 19, 2026
8Partial evidenceCremorne, AustraliaHQ checked Sep 19, 202651-20044 contacts →

Partial evidence

Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement…”

Source: RevenueBase Database · checked Sep 19, 2026
9Partial evidenceSubiaco, AustraliaHQ checked Sep 19, 202611-5035 contacts →

Partial evidence

“As Perth’s leading customer experience agency, we explore, question and innovate; creating meaningful customer experiences that deliver tangible outcomes for your brand.”

Source: RevenueBase Database · checked Sep 19, 2026
10Indirect evidenceSydney, AustraliaHQ checked Sep 19, 202651-20030 contacts →

Indirect evidence

“Idea Science is now part of the Nexifi Group!”

Source: RevenueBase Database · checked Sep 19, 2026
11Indirect evidenceSydney, AustraliaHQ checked Sep 19, 202611-5027 contacts →

Indirect evidence

“The Strategy Group’s expertise sits at the nexus between the corporate, entrepreneurial and academic worlds.”

Source: RevenueBase Database · checked Sep 19, 2026
12Indirect evidenceFitzroy, AustraliaHQ checked Sep 19, 202651-20025 contacts →

Indirect evidence

“Bower House Digital is a dynamic digital agency who specialise in personalised digital experiences.”

Source: RevenueBase Database · checked Sep 19, 2026
13Indirect evidenceArmadale, AustraliaHQ checked Sep 19, 202611-5023 contacts →

Indirect evidence

“We are user-centred design specialists who apply psychology and Human Factors to simplify, engage and innovate workplaces.”

Source: RevenueBase Database · checked Sep 19, 2026
14Indirect evidenceSydney, AustraliaHQ checked Sep 19, 20261-1020 contacts →

Indirect evidence

“Zuni is an independent Strategy Consultancy, based in Sydney, but working across Australia.”

Source: RevenueBase Database · checked Sep 19, 2026
15Partial evidenceSydney, AustraliaHQ checked Sep 19, 202611-5019 contacts →

Partial evidence

“Helping businesses provide an exceptional customer experience, consistently.”

Source: RevenueBase Database · checked Sep 19, 2026
16Indirect evidenceSydney, AustraliaHQ checked Sep 19, 202611-5016 contacts →

Indirect evidence

“We are digital business designers.”

Source: RevenueBase Database · checked Sep 19, 2026
17Indirect evidenceSydney, AustraliaHQ checked Sep 19, 202611-5015 contacts →

Indirect evidence

“Comet is a digitally focused CX agency.”

Source: RevenueBase Database · checked Sep 19, 2026
18Partial evidenceMelbourne, AustraliaHQ checked Sep 19, 202611-5014 contacts →

Partial evidence

“NOW Digital is a customer experience led digital innovation agency, delivering exceptional and tangible outcomes for our clients, by providing strategic thought leadership, and…”

Source: RevenueBase Database · checked Sep 19, 2026
19Partial evidenceMelbourne, AustraliaHQ checked Sep 19, 202611-5013 contacts →

Partial evidence

“Arkade is a customer experience (CX) agency specialising in discretionary retail.”

Source: RevenueBase Database · checked Sep 19, 2026
20Partial evidenceSydney, AustraliaHQ checked Sep 19, 202611-5012 contacts →

Partial evidence

“Unlock the power of experience management to impress your customers, inspire your teams and build your brand.”

Source: RevenueBase Database · checked Sep 19, 2026
21Indirect evidenceAdelaide, AustraliaHQ checked Sep 19, 202611-5012 contacts →

Indirect evidence

“Emergent Consulting is an Australian business consulting firm founded in 2015 and consists of a dedicated team of professional business and management consultants with a…”

Source: RevenueBase Database · checked Sep 19, 2026
22Partial evidenceSydney, AustraliaHQ checked Sep 19, 20261-1012 contacts →

Partial evidence

“The Customer Experience Company (CEC) is a leading strategic design, experience design, and digital implementation consultancy based in Sydney.”

Source: RevenueBase Database · checked Sep 19, 2026
23Indirect evidenceSydney, AustraliaHQ checked Sep 19, 202611-5012 contacts →

Indirect evidence

“Adora helps world-class teams like Canva, Replit, Linktree, Granola and Chess.com visualize and improve their entire product experience.”

Source: RevenueBase Database · checked Sep 19, 2026
24Partial evidenceCarlton, AustraliaHQ checked Sep 19, 202611-5011 contacts →

Partial evidence

“Beta Launch is a product management and customer experience design consultancy based out of Melbourne and Colombo, impassioned with improving the experience of customers and…”

Source: RevenueBase Database · checked Sep 19, 2026
25Partial evidenceMelbourne, AustraliaHQ checked Sep 19, 202611-5010 contacts →

Partial evidence

“LimeBridge Australia (LBA) is part of a worldwide customer experience consulting group that provides a unique approach combining active management principles and effective…”

Source: RevenueBase Database · checked Sep 19, 2026

Showing 25 of 200 customer journey mapping agencies based in Australia

See the full list, filter by size, metro and specialty, and get verified emails and direct dials for all 903 reachable decision-makers.

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Customer journey mapping agencies based in Australia at a glance

As of Sep 19, 2026
28.2%Verified-email coverage
16.0Average contacts per company
1-10Median size (employees)
33.5%Largest-city concentration · Sydney
Sep 19, 2026Page data refreshed

Companies by employee count

1-10
148
11-50
38
51-200
11
201-500
1
1,001-5,000
1
5,001-10,000
1

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 200 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer journey mapping agencies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Australia whose own description of what they do matches “customer journey mapping agencies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer journey mapping agencies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among customer journey mapping agencies, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 903 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 19, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer journey mapping agencies by metro

  • Customer journey mapping agencies in Sydney67
  • Customer journey mapping agencies in Melbourne42

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer journey mapping agencies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer journey mapping agencies are there based in Australia?

RevenueBase identified 200 customer journey mapping agencies headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

TSA Group - Australia, headquartered in West Perth, tops this list with the largest team on record.

Which city has the most customer journey mapping agencies?

Sydney leads with 67 headquartered companies, followed by Melbourne (42) and Brisbane (12).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 903 verified decision-maker contacts tracked across these 200 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 19, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.