Company lists · Data refreshed September 2026

Top 25 Customer experience AI platforms based in Boston, United States

Name: Customer experience AI platforms based in Boston, United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 60 companies tracked

RevenueBase identified 60 customer experience AI platforms headquartered in Boston, United States as of September 2026 and tracks 26,826 professional contacts across them, including 11,746 with verified work emails. Across the United States, San Francisco is the largest hub for this category (280 companies); Boston has 60.

This list covers customer experience AI platforms headquartered in Boston, United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

60Companies

26,826Contacts tracked

11,746Verified emails

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The 25 largest customer experience AI platforms based in Boston, United States

Ranked by team size

Top 25 of 60 customer experience AI platforms based in Boston, United States, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer experience AI platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Publicis Sapient	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	10001+	20,235 contacts →
	Strong evidence “Publicis Sapient is a technology company that provides enterprise AI platforms and services.” Source: RevenueBase Database · checked Sep 28, 2026
2	Klaviyo	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	1,001-5,000	2,789 contacts →
	Indirect evidence “Klaviyo (NYSE: KVYO) is the autonomous B2C CRM.” Source: RevenueBase Database · checked Sep 28, 2026
3	Creatio	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	501-1,000	939 contacts →
	Strong evidence “AI CRM and workflow platform where people and AI agents work together, with no limits on users, agents, or scale.” Source: RevenueBase Database · checked Sep 28, 2026
4	Validity INC	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	201-500	345 contacts →
	Strong evidence “Validity created the AI platform behind the world's most successful email programs.” Source: RevenueBase Database · checked Sep 28, 2026
5	Lakeside Software	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	201-500	209 contacts →
	Strong evidence “Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform.” Source: RevenueBase Database · checked Sep 28, 2026
6	Drift, A Salesloft Company	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	501-1,000	163 contacts →
	Strong evidence “Drift®, the buyer experience and Conversational AI company, inspires businesses to create more engaging customer experiences, one conversation at a time.” Source: RevenueBase Database · checked Sep 28, 2026
7	ZOOVU	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	201-500	162 contacts →
	Strong evidence “Zoovu is an AI-Powered Product Discovery platform for enterprise businesses, that delivers rich, contextual, and personalized experiences that people understand, across all…” Source: RevenueBase Database · checked Sep 28, 2026
8	POSH	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	51-200	134 contacts →
	Strong evidence “Posh is the operational AI layer for financial institutions - a unified platform that serves both customers and employees.” Source: RevenueBase Database · checked Sep 28, 2026
9	NIFT	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	51-200	114 contacts →
	Strong evidence “Nift helps platforms and brands turn moments of appreciation into powerful customer experiences and measurable business results.” Source: RevenueBase Database · checked Sep 28, 2026
10	Maven AGI	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	51-200	103 contacts →
	Strong evidence “Maven AGI builds enterprise-ready AI agents to support the full customer journey, with a focus on complex, high-friction enterprise environments.” Source: RevenueBase Database · checked Sep 28, 2026
11	Thought Industries	Partial evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	51-200	103 contacts →
	Partial evidence “At Thought Industries, we’re transforming the way businesses empower their customers to learn, grow, and thrive.” Source: RevenueBase Database · checked Sep 28, 2026
12	Aivo From Engageware	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	51-200	84 contacts →
	Strong evidence “Aivo’s AI customer agents are the most-used in regulated industries, orchestrating end-to-end journeys that help customers reach the right outcome faster while lowering costs…” Source: RevenueBase Database · checked Sep 28, 2026
13	Cogito Corp	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	201-500	84 contacts →
	Strong evidence “Cogito combines Emotion and Conversation AI into an innovative platform that provides real-time coaching and guidance to contact center agents, gives supervisors visibility into…” Source: RevenueBase Database · checked Sep 28, 2026
14	FASTR	Partial evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	51-200	79 contacts →
	Partial evidence “Fastr is the AI-native workspace built for enterprise commerce teams that refuse to move slowly.” Source: RevenueBase Database · checked Sep 28, 2026
15	Revotas	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	51 contacts →
	Strong evidence “Revotas is an insights-led customer experience platform trusted by over global consumer brands such as Miele, Beşiktaş, Little Caesars, Toyota, Elite World Hotels and more.” Source: RevenueBase Database · checked Sep 28, 2026
16	Perch Insights	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	45 contacts →
	Strong evidence “Customer Experience (CX) leaders are constantly in reactive mode, but Perch empowers them with data-driven insights to work proactively, leading to progressively better business…” Source: RevenueBase Database · checked Sep 28, 2026
17	NPS Prism	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	201-500	39 contacts →
	Strong evidence “NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership.” Source: RevenueBase Database · checked Sep 28, 2026
18	Orbita	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	39 contacts →
	Strong evidence “Orbita’s award-winning, HIPAA-compliant conversational AI platform powers voice and chat solutions for healthcare and life sciences organizations that improve patient engagement…” Source: RevenueBase Database · checked Sep 28, 2026
19	Graph8	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	32 contacts →
	Indirect evidence “graph8 is the autonomous revenue system for B2B teams.” Source: RevenueBase Database · checked Sep 28, 2026
20	Motivemetrics	Partial evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	30 contacts →
	Partial evidence “MotiveMetrics helps advertisers understand and influence the machine intelligence shaping modern customer acquisition.” Source: RevenueBase Database · checked Sep 28, 2026
21	Roojoom	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	28 contacts →
	Strong evidence “Roojoom is a SaaS technology company helping businesses of all sizes improve productivity and customer experience with AI-powered products built for anyone to use.” Source: RevenueBase Database · checked Sep 28, 2026
22	Awarex	Partial evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	27 contacts →
	Partial evidence “AwareX is the only digital customer engagement solution that enables businesses to build customer loyalty and maximize revenue opportunities - right out of the box.” Source: RevenueBase Database · checked Sep 28, 2026
23	Shiftcoach By Tori	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	27 contacts →
	Strong evidence “Helping Hospitality Teams Perform at Their Best: At ShiftCoach, we use AI to help hospitality businesses improve customer interactions in real time.” Source: RevenueBase Database · checked Sep 28, 2026
24	eligen.io	Indirect evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	11-50	22 contacts →
	Indirect evidence “Eligen automates prescreen marketing efforts with hyper-personalized offers and post-campaign analytics that show exactly where to find lift in your next campaign.” Source: RevenueBase Database · checked Sep 28, 2026
25	Luminoso Technologies, Inc. From Cemantica	Strong evidence	Boston, MA, United StatesHQ checked Sep 28, 2026	51-200	20 contacts →
	Strong evidence “Luminoso is now part of Cemantica's Journey Value Management Platform, providing AI-powered experience insights.” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer experience AI platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer experience AI platforms.
Partial evidence: Its own public description names part of customer experience AI platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer experience AI platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 60 customer experience AI platforms based in Boston, United States

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Customer experience AI platforms based in Boston, United States at a glance

As of Sep 28, 2026

43.8%Verified-email coverage

447.1Average contacts per company

11-50Median size (employees)

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

10001+

Email recency for this list is measured across the whole United States list rather than for Boston, so it is reported there. Company counts and contact totals on this page are exact for Boston, over 60 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer experience AI platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Boston, United States whose own description of what they do matches “customer experience AI platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer experience AI platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer experience AI platforms, and records with no verified work email. Companies headquartered outside Boston are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 11,746 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer experience AI platforms by metro in the United States

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer experience AI platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer experience AI platforms are there based in Boston, United States?

RevenueBase identified 60 customer experience AI platforms headquartered in Boston, United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Publicis Sapient, headquartered in Boston, tops this list with the largest team on record.

Which city in the United States has the most customer experience AI platforms?

San Francisco leads the United States with 280 headquartered companies, followed by New York (244) and Miami (107). Boston has 60.

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 11,746 verified decision-maker contacts tracked across these 60 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.