Company lists · Data refreshed September 2026

Top 25 Customer engagement platforms based in India

Name: Customer engagement platforms based in India
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 14, 2026 477 companies tracked

RevenueBase identified 477 customer engagement platforms headquartered in India as of September 2026 and tracks 32,530 professional contacts across them, including 5,845 with verified work emails. Bangalore is the largest hub.

This list covers customer engagement platforms headquartered in India, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 14, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 14, 2026 86% judged on-target in blind review

477Companies

32,530Contacts tracked

5,845Verified emails

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The 25 largest customer engagement platforms based in India

Ranked by team size

Top 25 of 477 customer engagement platforms based in India, ranked by team size, largest first. Data refreshed Sep 14, 2026. RevenueBase Smart Search rates how each company's information relates to customer engagement platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Capillary Technologies	Indirect evidence	Bengaluru, IndiaHQ checked Sep 14, 2026	501-1,000	1,320 contacts →
	Indirect evidence “Capillary Technologies, founded in 2012, is a technology-first company that delivers AI-based cloud-native SaaS programs and solutions, leading the automated Loyalty Management…” Source: RevenueBase Database · checked Sep 14, 2026
2	Netcore	Strong evidence	Mumbai, IndiaHQ checked Sep 14, 2026	1,001-5,000	1,265 contacts →
	Strong evidence “Netcore offers a Comprehensive Customer Engagement & Experience Suite that empowers marketers to create personalised customer experiences.” Source: RevenueBase Database · checked Sep 14, 2026
3	Exotel	Strong evidence	Bangalore, IndiaHQ checked Sep 14, 2026	1,001-5,000	691 contacts →
	Strong evidence “Exotel is your AI transformation partner for customer engagement and experience.” Source: RevenueBase Database · checked Sep 14, 2026
4	Futwork	Indirect evidence	Mumbai, IndiaHQ checked Sep 14, 2026	51-200	553 contacts →
	Indirect evidence “At Futwork, we specialize in omnichannel communication solutions that integrate seamlessly with your business.” Source: RevenueBase Database · checked Sep 14, 2026
5	KARIX	Partial evidence	Mumbai, IndiaHQ checked Sep 14, 2026	201-500	417 contacts →
	Partial evidence “Karix Mobile empowers enterprises to use mobile to transform their business at all stages of customer life cycle, from acquisition to retention.” Source: RevenueBase Database · checked Sep 14, 2026
6	Webengage	Strong evidence	Mumbai, IndiaHQ checked Sep 14, 2026	201-500	404 contacts →
	Strong evidence “WebEngage is an advanced Customer Data and Engagement Platform helping consumer brands achieve higher lifetime value and marketing ROI through personalized experiences at scale.” Source: RevenueBase Database · checked Sep 14, 2026
7	Diya Systems	Strong evidence	Mangalore, IndiaHQ checked Sep 14, 2026	1,001-5,000	389 contacts →
	Strong evidence “UnifyCX is a future-ready, next-generation customer experience platform that fuses the best of human expertise with advanced AI technology.” Source: RevenueBase Database · checked Sep 14, 2026
8	Loylty Rewardz	Indirect evidence	Mumbai, IndiaHQ checked Sep 14, 2026	501-1,000	372 contacts →
	Indirect evidence “Loylty Rewardz Mngt.” Source: RevenueBase Database · checked Sep 14, 2026
9	Pinnacle Teleservices	Partial evidence	Nagpur, IndiaHQ checked Sep 14, 2026	201-500	366 contacts →
	Partial evidence “We envision a world where every customer feels, to the brands they trust.” Source: RevenueBase Database · checked Sep 14, 2026
10	Easyrewardz Software Services	Partial evidence	Gurgaon, IndiaHQ checked Sep 14, 2026	201-500	361 contacts →
	Partial evidence “Easyrewardz offers industry-agnostic cloud-based CRM, Loyalty and Conversational Commerce solutions that enable seamless omnichannel customer experience.” Source: RevenueBase Database · checked Sep 14, 2026
11	Sokrati	Indirect evidence	Pune, IndiaHQ checked Sep 14, 2026	501-1,000	360 contacts →
	Indirect evidence “Sokrati (Prev.” Source: RevenueBase Database · checked Sep 14, 2026
12	Pelatro	Strong evidence	Bengaluru, IndiaHQ checked Sep 14, 2026	201-500	340 contacts →
	Strong evidence “Pelatro is a leading customer engagement solution provider for Telecommunication.” Source: RevenueBase Database · checked Sep 14, 2026
13	Myoperator	Strong evidence	Noida, IndiaHQ checked Sep 14, 2026	201-500	340 contacts →
	Strong evidence “MyOperator is a Business AI Operator, a category-defining platform that unifies WhatsApp, calls, and AI-powered chat & voice bots to deliver end-to-end customer communication…” Source: RevenueBase Database · checked Sep 14, 2026
14	Customer Centria	Strong evidence	Mumbai, IndiaHQ checked Sep 14, 2026	201-500	322 contacts →
	Strong evidence “Customer Centria is a Global Customer Engagement and Experience Company, which powers Enterprises towards Customer Centricity, enabling them to engage, interact with and delight…” Source: RevenueBase Database · checked Sep 14, 2026
15	Locobuzz	Partial evidence	Mumbai, IndiaHQ checked Sep 14, 2026	51-200	311 contacts →
	Partial evidence “At Locobuzz, we understand the power of meaningful customer interactions.” Source: RevenueBase Database · checked Sep 14, 2026
16	Eben Telecom Pvt. LTD	Partial evidence	Kochi, IndiaHQ checked Sep 14, 2026	1,001-5,000	260 contacts →
	Partial evidence “Eben Telecom, a team with a clear concept of Customer Retention Management was established in the year 1995 in Cochin, the business and financial hub of Kerala.” Source: RevenueBase Database · checked Sep 14, 2026
17	Manthan	Indirect evidence	Bangalore, IndiaHQ checked Sep 14, 2026	501-1,000	248 contacts →
	Indirect evidence “On January 19th, 2021, Manthan and RichRelevance merged to form Algonomy.” Source: RevenueBase Database · checked Sep 14, 2026
18	R360 Group	Strong evidence	Bangalore, IndiaHQ checked Sep 14, 2026	201-500	235 contacts →
	Strong evidence “R360 powers a data-driven customer engagement ecosystem that enables the world’s leading organizations to earn customer loyalty every day.” Source: RevenueBase Database · checked Sep 14, 2026
19	AMEYO	Strong evidence	Gurgaon, IndiaHQ checked Sep 14, 2026	501-1,000	231 contacts →
	Strong evidence “Ameyo is a customer experience platform that helps enterprises of all sizes to connect, serve and support their customers.” Source: RevenueBase Database · checked Sep 14, 2026
20	Market Simplified	Strong evidence	Chennai, IndiaHQ checked Sep 14, 2026	201-500	231 contacts →
	Strong evidence “Market Simplified is a customer engagement platform provider for financial services companies, specialising in providing experience through Experience Engineering.” Source: RevenueBase Database · checked Sep 14, 2026
21	Netimpact Solutions Private Limited	Partial evidence	Noida, IndiaHQ checked Sep 14, 2026	201-500	226 contacts →
	Partial evidence “Differentiated, Powerful Social Analytics and Online Customer Care We listen.” Source: RevenueBase Database · checked Sep 14, 2026
22	Acefone	Partial evidence	Gurgaon, IndiaHQ checked Sep 14, 2026	201-500	224 contacts →
	Partial evidence “At Acefone, we make interactions simple, powerful, and customer focused.” Source: RevenueBase Database · checked Sep 14, 2026
23	Hansa Direct	Partial evidence	Navi Mumbai, IndiaHQ checked Sep 14, 2026	501-1,000	214 contacts →
	Partial evidence “Hansa Direct – a part of Hansa Customer Equity, is a one-of-a-kind Customer Experience Centre backed by specialists across data, analytics, MarTech and digital.” Source: RevenueBase Database · checked Sep 14, 2026
24	Kankei	Indirect evidence	Mumbai, IndiaHQ checked Sep 14, 2026	201-500	210 contacts →
	Indirect evidence “Welcome to Kankei!” Source: RevenueBase Database · checked Sep 14, 2026
25	C-Zentrix	Partial evidence	Gurgaon, IndiaHQ checked Sep 14, 2026	51-200	192 contacts →
	Partial evidence “C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, North America and Africa.” Source: RevenueBase Database · checked Sep 14, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer engagement platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer engagement platforms.
Partial evidence: Its own public description names part of customer engagement platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer engagement platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 477 customer engagement platforms based in India

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Customer engagement platforms based in India at a glance

As of Sep 14, 2026

18.0%Verified-email coverage

68.2Average contacts per company

11-50Median size (employees)

9.4%Largest-city concentration · Bangalore

Sep 14, 2026Page data refreshed

Companies by employee count

1-10

152

11-50

188

51-200

201-500

501-1,000

1,001-5,000

10001+

Email recency for this list is measured worldwide rather than for India, so it is reported there. Company counts and contact totals on this page are exact for India, over 477 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer engagement platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in India whose own description of what they do matches “customer engagement platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer engagement platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer engagement platforms, and records with no verified work email. Companies headquartered outside India are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 5,845 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 14, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Customer engagement platforms by metro

Customer engagement platforms in Bangalore45
Customer engagement platforms in Bengaluru44
Customer engagement platforms in Mumbai34
Customer engagement platforms in Hyderabad33
Customer engagement platforms in Noida31
Customer engagement platforms in New Delhi30
Customer engagement platforms in Pune27

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer engagement platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer engagement platforms are there based in India?

RevenueBase identified 477 customer engagement platforms headquartered in India as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Capillary Technologies, headquartered in Bengaluru, tops this list with the largest team on record.

Which city has the most customer engagement platforms?

Bangalore leads with 45 headquartered companies, followed by Bengaluru (44) and Mumbai (34).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 5,845 verified decision-maker contacts tracked across these 477 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 14, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.