Company lists · Data refreshed September 2026

Top 25 Customer communication platforms based in Italy

Name: Customer communication platforms based in Italy
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 60 companies tracked

RevenueBase identified 60 customer communication platforms headquartered in Italy as of September 2026 and tracks 4,403 professional contacts across them, including 1,072 with verified work emails. Milano is the largest hub.

This list covers customer communication platforms headquartered in Italy, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

60Companies

4,403Contacts tracked

1,072Verified emails

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The 25 largest customer communication platforms based in Italy

Ranked by team size

Top 25 of 60 customer communication platforms based in Italy, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to customer communication platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Covisian	Partial evidence	Milano, ItalyHQ checked Sep 28, 2026	10001+	2,810 contacts →
	Partial evidence “is a tech company specialized in providing, and for & customer care.” Source: RevenueBase Database · checked Sep 28, 2026
2	Kaleyra	Strong evidence	Milan, ItalyHQ checked Sep 28, 2026	501-1,000	233 contacts →
	Strong evidence “Tata Communications Kaleyra™ connects every conversation, between enterprise teams and customers, through our Interaction Fabric.” Source: RevenueBase Database · checked Sep 28, 2026
3	Across SRL	Indirect evidence	Torino, ItalyHQ checked Sep 28, 2026	51-200	114 contacts →
	Indirect evidence “Across is a Digital Solution Company.” Source: RevenueBase Database · checked Sep 28, 2026
4	Konnexio Group	Partial evidence	Cagliari, ItalyHQ checked Sep 28, 2026	201-500	99 contacts →
	Partial evidence “Storia Il nostro gruppo nasce a Cagliari nel 2005, ed è oggi uno dei maggiori Players nella Gestione della Customer Base, delle Vendite e dei servizi a valore aggiunto.” Source: RevenueBase Database · checked Sep 28, 2026
5	PAT	Indirect evidence	Montebelluna, ItalyHQ checked Sep 28, 2026	51-200	95 contacts →
	Indirect evidence “Pat è un’azienda del Gruppo Zucchetti, la prima Software House italiana nel panorama ICT, con oltre 30 anni di esperienza nell’ambito del Service Management, Asset & Facility…” Source: RevenueBase Database · checked Sep 28, 2026
6	Increso	Partial evidence	Roma, ItalyHQ checked Sep 28, 2026	51-200	84 contacts →
	Partial evidence “Siamo una CX company che migliora l’interazione tra il brand e i suoi clienti, potenzia l’assistenza umana con l’AI generativa, realizza soluzioni omnicanali di Customer Care…” Source: RevenueBase Database · checked Sep 28, 2026
7	Merkle Italia	Indirect evidence	Milano, ItalyHQ checked Sep 28, 2026	51-200	69 contacts →
	Indirect evidence “Merkle è un'azienda leader nella gestione dell'esperienza dei clienti (CXM).” Source: RevenueBase Database · checked Sep 28, 2026
8	Base Digitale Platform	Partial evidence	Genoa, ItalyHQ checked Sep 28, 2026	51-200	62 contacts →
	Partial evidence “Base Digitale Platform, è la Business Unit del gruppo Base Digitale dedicata allo sviluppo di piattaforme digitali permettendo ai propri clienti di accelerare la trasformazione…” Source: RevenueBase Database · checked Sep 28, 2026
9	RDCOM	Partial evidence	Montorio, ItalyHQ checked Sep 28, 2026	51-200	52 contacts →
	Partial evidence “Email, SMS, RCS and automations: for over 25 years, we have been helping companies manage scalable and integrated communications.” Source: RevenueBase Database · checked Sep 28, 2026
10	4 Flying SRL	Partial evidence	Campagnola Di Zevio, ItalyHQ checked Sep 28, 2026	51-200	40 contacts →
	Partial evidence “4 Flying is a point of reference for international multi-channel communication, a team of professionals dedicated to IT analysis and design, research and development of innovative…” Source: RevenueBase Database · checked Sep 28, 2026
11	Xcally	Indirect evidence	Turin, ItalyHQ checked Sep 28, 2026	11-50	27 contacts →
	Indirect evidence “Revolutionize CX with human-centered artificial intelligence with XCALLY.” Source: RevenueBase Database · checked Sep 28, 2026
12	Alt. SRL	Indirect evidence	Dormelletto, ItalyHQ checked Sep 28, 2026	11-50	21 contacts →
	Indirect evidence “Guidiamo e accompagniamo i nostri clienti nello sviluppo di piattaforme di gestione e comunicazione multicanale per creare una brand experience unica, personale e inclusiva…” Source: RevenueBase Database · checked Sep 28, 2026
13	Ellysse Maps Group	Indirect evidence	Reggio Emilia, ItalyHQ checked Sep 28, 2026	11-50	18 contacts →
	Indirect evidence “Benvenuti nel mondo di Ellysse, azienda italiana nel campo delle tecnologie di Contact Center!” Source: RevenueBase Database · checked Sep 28, 2026
14	Team2com	Strong evidence	Parete, ItalyHQ checked Sep 28, 2026	11-50	13 contacts →
	Strong evidence “We connect businesses and customers by offering a new and effective experience that allows interaction through omnichannel communication.” Source: RevenueBase Database · checked Sep 28, 2026
15	Soluta	Indirect evidence	Modena, ItalyHQ checked Sep 28, 2026	11-50	12 contacts →
	Indirect evidence “Soluta è il nuovo brand di GN Srl che porta il CRM nelle aziende e le aiuta a sviluppare relazioni digitali vincenti con i propri clienti.” Source: RevenueBase Database · checked Sep 28, 2026
16	Interago SRL	Partial evidence	Rome, ItalyHQ checked Sep 28, 2026	11-50	11 contacts →
	Partial evidence “Customer Interaction Center (outsourcing Contact Center services): La missione di Interago, in continuità con quanto già realizzato dall’esperienza precedente di Intertel, è nella…” Source: RevenueBase Database · checked Sep 28, 2026
17	Vivocha	Indirect evidence	Milano, ItalyHQ checked Sep 28, 2026	11-50	10 contacts →
	Indirect evidence Source: RevenueBase Database · checked Sep 28, 2026
18	I-Tel SRL	Indirect evidence	Riccione, ItalyHQ checked Sep 28, 2026	11-50	9 contacts →
	Indirect evidence “Con oltre sistemi installati in Italia, I-Tel Srl offre piattaforme tecnologiche per la comunicazione multicanale in grado di automatizzare e ottimizzare i flussi informativi e…” Source: RevenueBase Database · checked Sep 28, 2026
19	Kalliope	Partial evidence	Palermo, ItalyHQ checked Sep 28, 2026	11-50	8 contacts →
	Partial evidence “Kalliope è uno dei primi contact center ad aver sentito l’esigenza di attenzionare la customer experience anche mediante i social network, coniugando le competenze maturate in…” Source: RevenueBase Database · checked Sep 28, 2026
20	App2check	Partial evidence	Genova, ItalyHQ checked Sep 28, 2026	11-50	4 contacts →
	Partial evidence “App2Check is an original and all-in-one "Voice of the Customer" suite composed by: • CX Analytics: Deep Customer Experience Analytics from multiple public and private sources •…” Source: RevenueBase Database · checked Sep 28, 2026
21	odisseo.ai	Partial evidence	Milan, ItalyHQ checked Sep 28, 2026	1-10	3 contacts →
	Partial evidence “Odisseo AI è una società all'avanguardia nel campo dell'intelligenza artificiale (AI) e dell'automatizzazione dei software, con un focus particolare sul Customer Relationship…” Source: RevenueBase Database · checked Sep 28, 2026
22	NECSY	Indirect evidence	Borgo Valsugana, ItalyHQ checked Sep 28, 2026	11-50	3 contacts →
	Indirect evidence “Necsy è un’azienda specializzata nella realizzazione di soluzioni di Contact Center e nello sviluppo di progetti software, che da più di trent’anni è presente nel mercato…” Source: RevenueBase Database · checked Sep 28, 2026
23	Smshosting	Indirect evidence	Belluno, ItalyHQ checked Sep 28, 2026	11-50	2 contacts →
	Indirect evidence “Smshosting è la piattaforma italiana più completa per comunicare con i tuoi clienti: strumenti per lead generation, lead nurturing, marketing automation e fidelizzazione.” Source: RevenueBase Database · checked Sep 28, 2026
24	Hello Human SRL	Indirect evidence	Milano, ItalyHQ checked Sep 28, 2026	1-10	2 contacts →
	Indirect evidence “Aiutiamo la tua azienda a costruire rapporti solidi e duraturi, proprio come fa il negoziante della bottega di paese che conosce i propri clienti, uno per uno, ne anticipa i…” Source: RevenueBase Database · checked Sep 28, 2026
25	LAILA	Indirect evidence	Caserta, ItalyHQ checked Sep 28, 2026	1-10	1 contacts →
	Indirect evidence “Laila® è una piattaforma di Marketing Conversazionale dotata di Intelligenza Artificiale in grado intavolare un dialogo con qualsiasi utente, imitando il comportamento di un…” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: customer communication platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names customer communication platforms.
Partial evidence: Its own public description names part of customer communication platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name customer communication platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 60 customer communication platforms based in Italy

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Customer communication platforms based in Italy at a glance

As of Sep 28, 2026

24.3%Verified-email coverage

73.4Average contacts per company

11-50Median size (employees)

13.3%Largest-city concentration · Milano

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for Italy, so it is reported there. Company counts and contact totals on this page are exact for Italy, over 60 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among customer communication platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Italy whose own description of what they do matches “customer communication platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names customer communication platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among customer communication platforms, and records with no verified work email. Companies headquartered outside Italy are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 1,072 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names customer communication platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many customer communication platforms are there based in Italy?

RevenueBase identified 60 customer communication platforms headquartered in Italy as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Covisian, headquartered in Milano, tops this list with the largest team on record.

Which city has the most customer communication platforms?

Milano leads with 8 headquartered companies, followed by Milan (4) and Rome (4).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 1,072 verified decision-maker contacts tracked across these 60 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.