Company lists · Data refreshed September 2026
Top 25 Contact center workforce management software companies based in the United States
RevenueBase identified 237 contact center workforce management software companies headquartered in the United States as of September 2026 and tracks 18,674 professional contacts across them, including 5,358 with verified work emails. Atlanta is the largest hub.
This list covers contact center workforce management software companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.
Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.
The 25 largest contact center workforce management software companies based in the United States
Ranked by team size| # | Company | Contacts | |||
|---|---|---|---|---|---|
| 1 | 7,034 contacts → | ||||
Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 2 | 4,006 contacts → | ||||
Indirect evidence “Ceridian is now Dayforce.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 3 | 878 contacts → | ||||
Partial evidence “Decades of expertise distilled into innovative workforce tools.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 4 | 524 contacts → | ||||
Strong evidence “In October 2024, WorkForce Software was acquired by ADP, a global leader in human capital management, to enhance their global workforce solutions and lead the market in future…” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 5 | 247 contacts → | ||||
Strong evidence “Aucera is the most tenured privately-held contact center in the world, delivering more than 100 million experiences a year across a global footprint that includes both nearshore…” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 6 | 223 contacts → | ||||
Partial evidence “Intradiem is the leader in Dynamic Workforce Orchestration for enterprises with large, structured workforces.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 7 | 223 contacts → | ||||
Strong evidence “Legion Technologies delivers the industry’s most innovative workforce management platform.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 8 | 152 contacts → | ||||
Strong evidence “At Premiere Response, we deliver exceptional, omnichannel contact center solutions, infusing your brand’s promise into every customer interaction.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 9 | 141 contacts → | ||||
Partial evidence “Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 10 | 132 contacts → | ||||
Partial evidence “On May 10, 2021 Aspect Software and Noble Systems merged to form Alvaria.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 11 | 127 contacts → | ||||
Strong evidence “More than 25 years ago Paramount began an organic evolution to fill an industry gap in Contact Center workforce solutions.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 12 | 121 contacts → | ||||
Indirect evidence “Built for the largest and most complex frontline organizations in the world who want to deliver a flexible and modern experience to their employees, while improving operational…” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 13 | 120 contacts → | ||||
Strong evidence “ShyftOff makes contact center ops insanely easy.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 14 | 117 contacts → | ||||
Strong evidence “The contact center is the heartbeat of your organization, representing your brand while providing the vital link between your customers and your services.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 15 | 110 contacts → | ||||
Partial evidence “Established in Smartlinx is reshaping the senior care workforce landscape through innovative, purpose-driven solutions tailored for modern healthcare needs.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 16 | 86 contacts → | ||||
Partial evidence “Prosperix is a workforce innovation company.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 17 | 85 contacts → | ||||
Strong evidence “LIFELENZ is an AI-driven, advanced analytics workforce and human capital management platform that solves challenges related to onboarding, sales and labor forecasting, scheduling…” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 18 | 85 contacts → | ||||
Strong evidence “EPAY Systems, a Vensure Employer Solutions company, is a fast-growing human capital management and workforce management software provider.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 19 | 81 contacts → | ||||
Partial evidence “Bravo Store Systems is all-in-one point of sale software built for the stores a generic retail system was never made for: pawn shops, firearm dealers (FFL), jewelers, and…” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 20 | 81 contacts → | ||||
Strong evidence “Workforce.com is a workforce management software technology company that helps improve time & labor for shift and hourly workforces.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 21 | 79 contacts → | ||||
Strong evidence “When you invest in a workforce management solution from IEX you get more than just a great product.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 22 | 71 contacts → | ||||
Strong evidence “White Lion Technology is the leading company with over 30 years of experience empowering workforce management with innovative, expert, and flexible solutions in regulated…” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 23 | 70 contacts → | ||||
Indirect evidence “Kiran Analytics, a Verint Company, is a leader in accelerating banking transformation through the application of advanced analytics.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 24 | 67 contacts → | ||||
Indirect evidence “At it’s heart, Novanet is a solutions company with a global reach.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
| 25 | 65 contacts → | ||||
Strong evidence “Pointel has delivered exceptional customer experience, implementing Genesys contact center solutions for 400+ companies, including Fortune 500 companies.” Source: RevenueBase Database · checked Sep 27, 2026Thanks. The Data Team will review it. | |||||
RevenueBase Smart Search
RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center workforce management software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.
- Strong evidence
- The company's own public description of its business names contact center workforce management software companies.
- Partial evidence
- Its own public description names part of contact center workforce management software companies, so it works in or next to the category without describing itself that way.
- Indirect evidence
- The description shown does not name contact center workforce management software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.
RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.
Showing 25 of 237 contact center workforce management software companies based in the United States
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Contact center workforce management software companies based in the United States at a glance
As of Sep 27, 2026Companies by employee count
Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 237 companies.
How this list was built
Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center workforce management software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.
- Source
- The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
- What qualifies
- Companies headquartered in the United States whose own description of what they do matches “contact center workforce management software companies”. Matching reads each company's description, not its industry code or its name.
- RevenueBase Smart Search
- RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center workforce management software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
- What we exclude
- Companies whose own description does not clearly place them among contact center workforce management software companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
- Match quality
- In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
- Ranking
- Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
- Verification
- Every listed company carries at least one verified work email, 5,358 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
- Refresh
- This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
- Corrections
- Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.
Frequently asked
What is RevenueBase Smart Search?
RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center workforce management software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.
How many contact center workforce management software companies are there based in the United States?
RevenueBase identified 237 contact center workforce management software companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.
What is the largest company on this list?
Freshworks, headquartered in San Mateo, tops this list with the largest team on record.
Which city has the most contact center workforce management software companies?
Atlanta leads with 9 headquartered companies, followed by Chicago (5) and Dallas (5).
How do I get contact information for these companies?
A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 5,358 verified decision-maker contacts tracked across these 237 companies.
How current is this list?
The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.
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About this data
RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.
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