Company lists · Data refreshed September 2026

Top 24 Contact center software companies based in South Africa

Name: Contact center software companies based in South Africa
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 1, 2026 50 companies tracked

RevenueBase identified 50 contact center software companies headquartered in South Africa as of September 2026 and tracks 2,650 professional contacts across them, including 563 with verified work emails and 33 with mobile numbers. Johannesburg is the largest hub.

This list covers contact center software companies headquartered in South Africa, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 1, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list RevenueBase Smart Search rating on every row Refreshed Sep 1, 2026 86% judged on-target in blind review

50Companies

2,650Contacts tracked

563Verified emails

33Mobile numbers

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The 24 largest contact center software companies based in South Africa

Ranked by team size

Top 24 of 50 contact center software companies based in South Africa, ranked by team size, largest first. Data refreshed Sep 1, 2026. RevenueBase Smart Search rates how each company's information relates to contact center software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Outworx Contact Centre	Indirect evidence	Durban, South Africa	1,001-5,000	1,448 contacts →
	Indirect evidence “One voice – let us be your voice.” Source: RevenueBase Database · checked Sep 1, 2026
2	Capita South Africa	Strong evidence	Cape Town, South Africa	1,001-5,000	459 contacts →
	Strong evidence “Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.” Source: RevenueBase Database · checked Sep 1, 2026
3	Tchgroup The Consumer Helpline	Indirect evidence	Umhlanga Durban, South Africa	201-500	99 contacts →
	Indirect evidence “Our business is your business.” Source: RevenueBase Database · checked Sep 1, 2026
4	Ec3 South Africa	Strong evidence	Durban, South Africa	201-500	82 contacts →
	Strong evidence “Ec3 is renowned for high touch, contact center outsourcing augmenting talent with AI solutions that improve CX, Sales and Retention solutions.” Source: RevenueBase Database · checked Sep 1, 2026
5	Tforge	Strong evidence	Midrand, South Africa	51-200	53 contacts →
	Strong evidence “TForge is a premier provider of cutting-edge contact centre technologies, proudly serving nearly 400 clients with a collective workforce exceeding agents.” Source: RevenueBase Database · checked Sep 1, 2026
6	Smartz Solutions	Strong evidence	Bryanston, South Africa	51-200	50 contacts →
	Strong evidence “Smartz Solutions is the disruptor reshaping the contact center landscape.” Source: RevenueBase Database · checked Sep 1, 2026
7	Carecall Retail & Distribution Services	Partial evidence	Midrand, South Africa	11-50	50 contacts →
	Partial evidence “CareCall delivers In and Outbound services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Full outsourced Call centre…” Source: RevenueBase Database · checked Sep 1, 2026
8	Tegsoft	Strong evidence	Randburg, South Africa	11-50	38 contacts →
	Strong evidence “Tegsoft is a Contact Center solution both running as on-prem and cloud SaaS, that offers omnichannel customer experience management over communication channels such as phone…” Source: RevenueBase Database · checked Sep 1, 2026
9	Zailab	Indirect evidence	Pinelands, South Africa	51-200	35 contacts →
	Indirect evidence “Zailab is a next-generation CCaaS platform that transforms customer interactions through the power of attentive listening.” Source: RevenueBase Database · checked Sep 1, 2026
10	Connect WAS Pivotal Data	Indirect evidence	Midrand, South Africa	51-200	26 contacts →
	Indirect evidence “At Pivotal Data (Connect SA), no matter which industry you belong to, we partner with you on your journey to digital transformation, so that you can effectively and efficiently…” Source: RevenueBase Database · checked Sep 1, 2026
11	Taskflow	Indirect evidence	Pretoria, South Africa	51-200	21 contacts →
	Indirect evidence “Every business wants to maximize sales and customer satisfaction levels.” Source: RevenueBase Database · checked Sep 1, 2026
12	Datavoice	Indirect evidence	Stellenbosch, South Africa	11-50	20 contacts →
	Indirect evidence “DataVoice is focused on being the industry leader in interaction recording and management, with a rich history of “world firsts” in the voice recording and interaction space, and…” Source: RevenueBase Database · checked Sep 1, 2026
13	Interactive Solutions SA	Strong evidence	Mount Edgecombe Durban Kzn, South Africa	51-200	17 contacts →
	Strong evidence “Interactive Solutions began as a Software Development company and its primarily focus on developing bespoke software for the Contact Centre industry, specialising in Debt…” Source: RevenueBase Database · checked Sep 1, 2026
14	Ocular Technologies	Indirect evidence	Sandton, South Africa	11-50	14 contacts →
	Indirect evidence “Ocular Technologies is a specialist Customer Engagement and Digital Experience solutions provider, with a unique set of individuals that are experts in understanding, managing…” Source: RevenueBase Database · checked Sep 1, 2026
15	Mbono Communications Mbono MCX Connect	Partial evidence	Nelson Mandela Bay, South Africa	11-50	14 contacts →
	Partial evidence “Mbono Communications is a boutique call centre, based in Port Elizabeth, South Africa that specializes in inbound and outbound campaigns and while offering other services, such as…” Source: RevenueBase Database · checked Sep 1, 2026
16	Scopserv Integrated Services	Indirect evidence	Fourways, South Africa	11-50	12 contacts →
	Indirect evidence “Unlocking the communication potential of your business through the delivery of world-class enterprise telephony solutions.” Source: RevenueBase Database · checked Sep 1, 2026
17	Umbono Cloud Services	Strong evidence	Pretoria, South Africa	11-50	10 contacts →
	Strong evidence “Cloud Contact Centre Solutions & Service Provider specialising in Cloud Communications, Chatbots and Analytics” Source: RevenueBase Database · checked Sep 1, 2026
18	Coligo Group	Indirect evidence	Johannesburg, South Africa	11-50	7 contacts →
	Indirect evidence “In the fast-paced, ever-evolving business landscape, Coligo stands tall as a global industry and market leader in Customer Experience Management.” Source: RevenueBase Database · checked Sep 1, 2026
19	Nimbusgroupglobal	Strong evidence	Johannesburg, South Africa	11-50	5 contacts →
	Strong evidence “Nimbus Group Global delivers next-generation contact center and analytics solutions that empower businesses to engage smarter, operate leaner, and grow faster.” Source: RevenueBase Database · checked Sep 1, 2026
20	Ukuvela Group	Indirect evidence	Johannesburg, South Africa	1-10	3 contacts →
	Indirect evidence “At Ukuvela Group we believe that technology is only as powerful as the human connection it facilitates.” Source: RevenueBase Database · checked Sep 1, 2026
21	BCC Telemarketing SA	Indirect evidence	Umhlanga, South Africa	201-500	3 contacts →
	Indirect evidence “BCC Telemarketing was founded with two overriding objectives in mind.” Source: RevenueBase Database · checked Sep 1, 2026
22	Intelligent Quality Assurance Solutions PTY LTD	Indirect evidence	Durban, South Africa	11-50	3 contacts →
	Indirect evidence “At IQAS, we are revolutionizing Quality Assurance by integrating advanced automation and AI with proven, human-led practices.” Source: RevenueBase Database · checked Sep 1, 2026
23	Intrilogy Solutions PTY LTD	Indirect evidence	Hurlingham, South Africa	1-10	2 contacts →
	Indirect evidence “Intrilogy Solutions was founded by an innovative individual with extensive experience and deep expertise in Information Technology.” Source: RevenueBase Database · checked Sep 1, 2026
24	Syntra South Africa	Strong evidence	Johannesburg, South Africa	1-10	1 contacts →
	Strong evidence “With over two decades of hands-on experience in resolving technical challenges within one of the Southern Hemisphere's most advanced contact centers, we are thrilled to share the…” Source: RevenueBase Database · checked Sep 1, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center software companies.
Partial evidence: Its own public description names part of contact center software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 24 of 50 contact center software companies based in South Africa

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Contact center software companies based in South Africa at a glance

As of Sep 1, 2026

21.2%Verified-email coverage

1.2%Mobile-number coverage

53.0Average contacts per company

11-50Median size (employees)

22.0%Largest-city concentration · Johannesburg

Sep 1, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

10001+

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in South Africa whose own description of what they do matches “contact center software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center software companies, and records with no verified work email. Companies headquartered outside South Africa are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 563 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 1, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center software companies are there based in South Africa?

RevenueBase identified 50 contact center software companies headquartered in South Africa as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Outworx Contact Centre, headquartered in Durban, tops this list with the largest team on record.

Which city has the most contact center software companies?

Johannesburg leads with 11 headquartered companies, followed by Durban (6) and Cape Town (6).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 563 verified decision-maker contacts tracked across these 50 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 1, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.