Company lists · Data refreshed September 2026

Top 25 Contact center automation software companies based in South Africa

Name: Contact center automation software companies based in South Africa
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 60 companies tracked

RevenueBase identified 60 contact center automation software companies headquartered in South Africa as of September 2026 and tracks 1,360 professional contacts across them, including 276 with verified work emails. Johannesburg is the largest hub.

This list covers contact center automation software companies headquartered in South Africa, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

60Companies

1,360Contacts tracked

276Verified emails

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The 25 largest contact center automation software companies based in South Africa

Ranked by team size

Top 25 of 60 contact center automation software companies based in South Africa, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center automation software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Digital Solutions Group	Indirect evidence	Rosebank, South AfricaHQ checked Sep 27, 2026	201-500	360 contacts →
	Indirect evidence “At Digital Solutions Group, we enable businesses to optimise how they serve customers across a continually connected environment.” Source: RevenueBase Database · checked Sep 27, 2026
2	Ec3 South Africa	Strong evidence	Durban, South AfricaHQ checked Sep 27, 2026	201-500	82 contacts →
	Strong evidence “Ec3 is renowned for high touch, contact center outsourcing augmenting talent with AI solutions that improve CX, Sales and Retention solutions.” Source: RevenueBase Database · checked Sep 27, 2026
3	Tforge	Strong evidence	Midrand, South AfricaHQ checked Sep 27, 2026	51-200	51 contacts →
	Strong evidence “TForge is a premier provider of cutting-edge contact centre technologies, proudly serving nearly 400 clients with a collective workforce exceeding agents.” Source: RevenueBase Database · checked Sep 27, 2026
4	HELM	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	51-200	38 contacts →
	Indirect evidence “For two decades, Helm has designed best-across-class intelligent products and services that have helped Africa’s biggest brands turn complex customer realities into simple…” Source: RevenueBase Database · checked Sep 27, 2026
5	Zailab	Indirect evidence	Pinelands, South AfricaHQ checked Sep 27, 2026	51-200	36 contacts →
	Indirect evidence “Zailab is a next-generation CCaaS platform that transforms customer interactions through the power of attentive listening.” Source: RevenueBase Database · checked Sep 27, 2026
6	Modata	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	26 contacts →
	Indirect evidence “MoData digitises businesses by utilising innovative digital solutions to gain market share for our customers.” Source: RevenueBase Database · checked Sep 27, 2026
7	Connect WAS Pivotal Data	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	51-200	26 contacts →
	Indirect evidence “At Pivotal Data (Connect SA), no matter which industry you belong to, we partner with you on your journey to digital transformation, so that you can effectively and efficiently…” Source: RevenueBase Database · checked Sep 27, 2026
8	Taskflow	Indirect evidence	Pretoria, South AfricaHQ checked Sep 27, 2026	51-200	22 contacts →
	Indirect evidence “Every business wants to maximize sales and customer satisfaction levels.” Source: RevenueBase Database · checked Sep 27, 2026
9	Datavoice	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	20 contacts →
	Indirect evidence “DataVoice is focused on being the industry leader in interaction recording and management, with a rich history of “world firsts” in the voice recording and interaction space, and…” Source: RevenueBase Database · checked Sep 27, 2026
10	Interactive Solutions SA	Strong evidence	Durban, South AfricaHQ checked Sep 27, 2026	51-200	17 contacts →
	Strong evidence “Interactive Solutions began as a Software Development company and its primarily focus on developing bespoke software for the Contact Centre industry, specialising in Debt…” Source: RevenueBase Database · checked Sep 27, 2026
11	Ocular Technologies	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	14 contacts →
	Indirect evidence “Ocular Technologies is a specialist Customer Engagement and Digital Experience solutions provider, with a unique set of individuals that are experts in understanding, managing…” Source: RevenueBase Database · checked Sep 27, 2026
12	Innovsolvetech	Partial evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	51-200	14 contacts →
	Partial evidence “Innovsoltech is a software technology solutions company that specializes in crafting innovative products and solutions, that can stand the test of time.” Source: RevenueBase Database · checked Sep 27, 2026
13	Nineteen58	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	11 contacts →
	Indirect evidence “Founded in 2025, Nineteen58 is building the future of work through technology that scales human connection.” Source: RevenueBase Database · checked Sep 27, 2026
14	Umbono Cloud Services	Strong evidence	Pretoria, South AfricaHQ checked Sep 27, 2026	11-50	10 contacts →
	Strong evidence “Cloud Contact Centre Solutions & Service Provider specialising in Cloud Communications, Chatbots and Analytics” Source: RevenueBase Database · checked Sep 27, 2026
15	Digital Tribe BPO	Indirect evidence	Cape Town, South AfricaHQ checked Sep 27, 2026	201-500	10 contacts →
	Indirect evidence “We help companies shift customer engagement from voice to digital to autonomous Leveraging innovation to provide Omni-channel & RPA to improve customer engagement” Source: RevenueBase Database · checked Sep 27, 2026
16	CX Experts	Indirect evidence	Umhlanga, South AfricaHQ checked Sep 27, 2026	1-10	9 contacts →
	Indirect evidence “CX Experts is a full-service Customer Experience consulting firm and South Africa’s #1 Zendesk Partner.” Source: RevenueBase Database · checked Sep 27, 2026
17	Noldor Technologies	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	9 contacts →
	Indirect evidence “We are passionate and professional Information & Communication Technologists.” Source: RevenueBase Database · checked Sep 27, 2026
18	Codified Development	Indirect evidence	Cape Town, South AfricaHQ checked Sep 27, 2026	1-10	8 contacts →
	Indirect evidence “It’s one thing to innovate–but it’s the execution that sets us apart.” Source: RevenueBase Database · checked Sep 27, 2026
19	Coligo Group	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	7 contacts →
	Indirect evidence “In the fast-paced, ever-evolving business landscape, Coligo stands tall as a global industry and market leader in Customer Experience Management.” Source: RevenueBase Database · checked Sep 27, 2026
20	Case Manager	Strong evidence	Pretoria, South AfricaHQ checked Sep 27, 2026	11-50	7 contacts →
	Strong evidence “Case Manager provides everything you need to achieve contact center excellence.” Source: RevenueBase Database · checked Sep 27, 2026
21	Kobliat	Partial evidence	Bellville, South AfricaHQ checked Sep 27, 2026	11-50	6 contacts →
	Partial evidence “Kobliat is a leading company in global end-to-end digital experience, communication and automation solutions.” Source: RevenueBase Database · checked Sep 27, 2026
22	Nimbusgroupglobal	Strong evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	11-50	5 contacts →
	Strong evidence “Nimbus Group Global delivers next-generation contact center and analytics solutions that empower businesses to engage smarter, operate leaner, and grow faster.” Source: RevenueBase Database · checked Sep 27, 2026
23	Ukuvela Group	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	1-10	3 contacts →
	Indirect evidence “At Ukuvela Group we believe that technology is only as powerful as the human connection it facilitates.” Source: RevenueBase Database · checked Sep 27, 2026
24	CX Engage	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 27, 2026	1-10	3 contacts →
	Indirect evidence “Our focus at CX Engage is to enhance a customer's experience when interacting with a brand by being available on the customer's channel of choice at the time of their choosing and…” Source: RevenueBase Database · checked Sep 27, 2026
25	Intelligent Quality Assurance Solutions PTY LTD	Partial evidence	Durban, South AfricaHQ checked Sep 27, 2026	11-50	3 contacts →
	Partial evidence “At IQAS, we are revolutionizing Quality Assurance by integrating advanced automation and AI with proven, human-led practices.” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center automation software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center automation software companies.
Partial evidence: Its own public description names part of contact center automation software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center automation software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 60 contact center automation software companies based in South Africa

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Contact center automation software companies based in South Africa at a glance

As of Sep 27, 2026

20.3%Verified-email coverage

22.7Average contacts per company

11-50Median size (employees)

31.7%Largest-city concentration · Johannesburg

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

10001+

Email recency for this list is measured worldwide rather than for South Africa, so it is reported there. Company counts and contact totals on this page are exact for South Africa, over 60 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center automation software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in South Africa whose own description of what they do matches “contact center automation software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center automation software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center automation software companies, and records with no verified work email. Companies headquartered outside South Africa are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 276 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center automation software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center automation software companies are there based in South Africa?

RevenueBase identified 60 contact center automation software companies headquartered in South Africa as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Digital Solutions Group, headquartered in Rosebank, tops this list with the largest team on record.

Which city has the most contact center automation software companies?

Johannesburg leads with 19 headquartered companies, followed by Cape Town (7) and Pretoria (5).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 276 verified decision-maker contacts tracked across these 60 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.