Company lists · Data refreshed September 2026

Top 25 Contact center automation software companies based in Canada

RevenueBase identified 176 contact center automation software companies headquartered in Canada as of September 2026 and tracks 5,494 professional contacts across them, including 777 with verified work emails. Toronto is the largest hub.

This list covers contact center automation software companies headquartered in Canada, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review
176Companies
5,494Contacts tracked
777Verified emails
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The 25 largest contact center automation software companies based in Canada

Ranked by team size
Top 25 of 176 contact center automation software companies based in Canada, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center automation software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#CompanyRevenueBase Smart SearchHeadquartersEmployeesContacts
1Strong evidenceMontréal, CanadaHQ checked Sep 27, 2026501-1,000589 contacts →

Strong evidence

“GEXEL est un centre de contact clients fondé en 1998 et dont le siège social est au Québec.”

Source: RevenueBase Database · checked Sep 27, 2026
2Indirect evidenceToronto, ON, CanadaHQ checked Sep 27, 2026201-500351 contacts →

Indirect evidence

“With more than 550 AI agents deployed globally, Ada is the trusted leader in agentic customer experience.”

Source: RevenueBase Database · checked Sep 27, 2026
3Strong evidenceToronto, ON, CanadaHQ checked Sep 27, 2026201-500201 contacts →

Strong evidence

“Founded in 2002, Innovative Vision is a marketing technology firm specializing in contact centre BPO.”

Source: RevenueBase Database · checked Sep 27, 2026
4Partial evidenceSydney, NS, CanadaHQ checked Sep 27, 20261,001-5,000184 contacts →

Partial evidence

“At The Sydney Call Centre Inc.(SCC), we redefine excellence in the realms of Business Process Outsourcing (BPO) and Information and Communications Technology (ICT).”

Source: RevenueBase Database · checked Sep 27, 2026
5Strong evidenceWinnipeg, MB, CanadaHQ checked Sep 27, 202651-200149 contacts →

Strong evidence

“Laivly helps the world’s leading brands operationalize AI in the contact center with the help of Sidd, our AI platform.”

Source: RevenueBase Database · checked Sep 27, 2026
6Strong evidenceMarkham, ON, CanadaHQ checked Sep 27, 202651-20099 contacts →

Strong evidence

“ComputerTalk's ice is a native Microsoft Teams contact center solution.”

Source: RevenueBase Database · checked Sep 27, 2026
7Indirect evidenceBoucherville, QC, CanadaHQ checked Sep 27, 202651-20095 contacts →

Indirect evidence

“Aime ton travail.”

Source: RevenueBase Database · checked Sep 27, 2026
8Indirect evidenceToronto, ON, CanadaHQ checked Sep 27, 202651-20071 contacts →

Indirect evidence

“Building a business is hard.”

Source: RevenueBase Database · checked Sep 27, 2026
9Indirect evidenceToronto, ON, CanadaHQ checked Sep 27, 202651-20065 contacts →

Indirect evidence

“At the core of our operation is a singular, unwavering commitment: place the customer at the heart of every interaction.”

Source: RevenueBase Database · checked Sep 27, 2026
10Indirect evidenceRichmond Hill, ON, CanadaHQ checked Sep 27, 202651-20062 contacts →

Indirect evidence

“Star Telecom is a Cloud Communications and Customer Experience solutions provider based in Toronto, Canada with customers spanning North America and Europe.”

Source: RevenueBase Database · checked Sep 27, 2026
11Indirect evidenceOttawa, ON, CanadaHQ checked Sep 27, 202651-20054 contacts →

Indirect evidence

“net2phone is a business communication solutions provider focused on optimizing customer experiences through AI-powered platforms.”

Source: RevenueBase Database · checked Sep 27, 2026
12Indirect evidenceToronto, ON, CanadaHQ checked Sep 27, 202651-20046 contacts →

Indirect evidence

“Customer experience of things is what we’re all about.”

Source: RevenueBase Database · checked Sep 27, 2026
13Indirect evidenceLaval, QC, CanadaHQ checked Sep 27, 202651-20038 contacts →

Indirect evidence

“Group Elite Communications Inc.”

Source: RevenueBase Database · checked Sep 27, 2026
14Indirect evidenceCalgary, AB, CanadaHQ checked Sep 27, 202611-5035 contacts →

Indirect evidence

“You are committed to creating exceptional customer experiences, with the right technology by your side.”

Source: RevenueBase Database · checked Sep 27, 2026
15Partial evidenceOshawa, ON, CanadaHQ checked Sep 27, 202611-5028 contacts →

Partial evidence

“Resource Software International Ltd.(RSI) is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities…”

Source: RevenueBase Database · checked Sep 27, 2026
16Strong evidenceMontréal, QC, CanadaHQ checked Sep 27, 202611-5025 contacts →

Strong evidence

“Established in 2003 Paxyl is a leading specialist in multimedia contact center solutions.”

Source: RevenueBase Database · checked Sep 27, 2026
17Strong evidenceSaint-laurent, CanadaHQ checked Sep 27, 202611-5024 contacts →

Strong evidence

“Aheeva – The Most Flexible Contact Center Solution Aheeva delivers the ultimate flexibility in contact center solutions, ensuring businesses can adapt and scale with ease.”

Source: RevenueBase Database · checked Sep 27, 2026
18Indirect evidenceVictoria, BC, CanadaHQ checked Sep 27, 202611-5021 contacts →

Indirect evidence

“SYNQ connects the modern retail enterprise.”

Source: RevenueBase Database · checked Sep 27, 2026
19Indirect evidenceMississauga, ON, CanadaHQ checked Sep 27, 202611-5019 contacts →

Indirect evidence

“Lightring is an innovative full-service provider of customer engagement solutions.”

Source: RevenueBase Database · checked Sep 27, 2026
20Partial evidenceMontreal, QC, CanadaHQ checked Sep 27, 202611-5019 contacts →

Partial evidence

“CODEX is the first global company to combine customer A.I interactions with sales automations.”

Source: RevenueBase Database · checked Sep 27, 2026
21Strong evidenceFredericton, NB, CanadaHQ checked Sep 27, 202611-5017 contacts →

Strong evidence

“Indosoft inc’s call & contact center software surpasses expectations with the breadth of its offerings and services.”

Source: RevenueBase Database · checked Sep 27, 2026
22Partial evidenceVancouver, BC, CanadaHQ checked Sep 27, 202651-20016 contacts →

Partial evidence

“Prizm Media offers a cost-effective, superior alternative to Salesforce with our cutting-edge automation solutions that enhance operational efficiency across all customer-facing…”

Source: RevenueBase Database · checked Sep 27, 2026
23Partial evidenceSuite 500, CanadaHQ checked Sep 27, 202651-20016 contacts →

Partial evidence

“KonnectCraft, an established provider of IT services for small to mid-sized businesses, is now a leading software provider for Canadian and North American Businesses.”

Source: RevenueBase Database · checked Sep 27, 2026
24Strong evidenceSaint-jérôme, QC, CanadaHQ checked Sep 27, 202651-20015 contacts →

Strong evidence

“Notre centre de contact client soutient les efforts de vente et de support à la clientèle des entreprises en proposant des solutions éprouvées en gestion des contacts clients.”

Source: RevenueBase Database · checked Sep 27, 2026
25Indirect evidenceOttawa, ON, CanadaHQ checked Sep 27, 202611-5014 contacts →

Indirect evidence

“For nearly a decade, Micrometrics’ mission has been to improve the communication experience between frontline workers and the people they serve.”

Source: RevenueBase Database · checked Sep 27, 2026

Showing 25 of 176 contact center automation software companies based in Canada

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Contact center automation software companies based in Canada at a glance

As of Sep 27, 2026
14.1%Verified-email coverage
31.2Average contacts per company
1-10Median size (employees)
30.1%Largest-city concentration · Toronto
Sep 27, 2026Page data refreshed

Companies by employee count

1-10
92
11-50
45
51-200
29
201-500
3
501-1,000
1
1,001-5,000
5
5,001-10,000
1

Email recency for this list is measured worldwide rather than for Canada, so it is reported there. Company counts and contact totals on this page are exact for Canada, over 176 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center automation software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source
The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies
Companies headquartered in Canada whose own description of what they do matches “contact center automation software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search
RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center automation software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude
Companies whose own description does not clearly place them among contact center automation software companies, and records with no verified work email. Companies headquartered outside Canada are excluded even when they keep an office there.
Match quality
In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking
Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification
Every listed company carries at least one verified work email, 777 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh
This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections
Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Contact center automation software companies by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center automation software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center automation software companies are there based in Canada?

RevenueBase identified 176 contact center automation software companies headquartered in Canada as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Gexel Telecom, headquartered in Montreal, tops this list with the largest team on record.

Which city has the most contact center automation software companies?

Toronto leads with 53 headquartered companies, followed by Montreal (18) and Vancouver (13).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 777 verified decision-maker contacts tracked across these 176 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.