Company lists · Data refreshed September 2026

Top 25 Contact center automation companies based in the United States

Name: Contact center automation companies based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 2,575 companies tracked

RevenueBase identified 2,575 contact center automation companies headquartered in the United States as of September 2026 and tracks 302,092 professional contacts across them, including 63,164 with verified work emails. San Francisco is the largest hub.

This list covers contact center automation companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

2,575Companies

302,092Contacts tracked

63,164Verified emails

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The 25 largest contact center automation companies based in the United States

Ranked by team size

Top 25 of 2,575 contact center automation companies based in the United States, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center automation companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Concentrix	Indirect evidence	Newark, CA, United StatesHQ checked Sep 27, 2026	10001+	148,042 contacts →
	Indirect evidence “We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real…” Source: RevenueBase Database · checked Sep 27, 2026
2	HGS	Indirect evidence	Chicago, IL, United StatesHQ checked Sep 27, 2026	10001+	24,115 contacts →
	Indirect evidence “HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence.” Source: RevenueBase Database · checked Sep 27, 2026
3	NICE	Indirect evidence	Hoboken, NJ, United StatesHQ checked Sep 27, 2026	5,001-10,000	10,721 contacts →
	Indirect evidence “NiCE is transforming the world with AI that puts people first.” Source: RevenueBase Database · checked Sep 27, 2026
4	24 7.ai	Indirect evidence	Campbell, CA, United StatesHQ checked Sep 27, 2026	10001+	8,461 contacts →
	Indirect evidence “24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and…” Source: RevenueBase Database · checked Sep 27, 2026
5	Genesys	Indirect evidence	Menlo Park, CA, United StatesHQ checked Sep 27, 2026	5,001-10,000	7,347 contacts →
	Indirect evidence “Genesys® empowers more than organizations worldwide to create the best customer and employee experiences.” Source: RevenueBase Database · checked Sep 27, 2026
6	Afni, INC	Strong evidence	Bloomington, IL, United StatesHQ checked Sep 27, 2026	10001+	5,553 contacts →
	Strong evidence “When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help.” Source: RevenueBase Database · checked Sep 27, 2026
7	Fusion CX	Indirect evidence	Norcross, GA, United StatesHQ checked Sep 27, 2026	10001+	4,785 contacts →
	Indirect evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 27, 2026
8	Call Center Services International	Strong evidence	San Diego, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	4,561 contacts →
	Strong evidence “CCSI specializes in high‑performance, cost‑efficient contact center solutions supported by a world‑class bilingual workforce and state‑of‑the‑art infrastructure in Mexico.” Source: RevenueBase Database · checked Sep 27, 2026
9	Verint	Strong evidence	Melville, NY, United StatesHQ checked Sep 27, 2026	5,001-10,000	3,852 contacts →
	Strong evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 27, 2026
10	Telvista	Partial evidence	Dallas, TX, United StatesHQ checked Sep 27, 2026	1,001-5,000	3,122 contacts →
	Partial evidence “Email: info@Telvista.com Telvista is a premier provider of contact solutions that drive customer loyalty and create competitive advantage for our clients.” Source: RevenueBase Database · checked Sep 27, 2026
11	Etech Global Services	Indirect evidence	Nacogdoches, TX, United StatesHQ checked Sep 27, 2026	1,001-5,000	2,964 contacts →
	Indirect evidence “Etech Global Services delivers customer experience solutions and proprietary AI technology to Fortune 500 companies across telecommunications, healthcare, financial services, and…” Source: RevenueBase Database · checked Sep 27, 2026
12	Advanced Call Center Technologies, LLC	Partial evidence	Berwyn, PA, United StatesHQ checked Sep 27, 2026	5,001-10,000	2,774 contacts →
	Partial evidence “Advanced Call Center Technologies, LLC (ACT) is a premier provider of domestic (USA), near shore and far shore outsourced call center services to the financial services, mortgage…” Source: RevenueBase Database · checked Sep 27, 2026
13	Five9	Indirect evidence	San Ramon, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	2,584 contacts →
	Indirect evidence “Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX.” Source: RevenueBase Database · checked Sep 27, 2026
14	8x8	Indirect evidence	Campbell, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	2,444 contacts →
	Indirect evidence “8x8, Inc.(NASDAQ: EGHT) believes that CX limits were meant to be shattered.” Source: RevenueBase Database · checked Sep 27, 2026
15	Infocision Management Corporation	Strong evidence	Akron, OH, United StatesHQ checked Sep 27, 2026	1,001-5,000	1,764 contacts →
	Strong evidence “InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years.” Source: RevenueBase Database · checked Sep 27, 2026
16	Km2 Solutions	Indirect evidence	Boca Raton, FL, United StatesHQ checked Sep 27, 2026	5,001-10,000	1,741 contacts →
	Indirect evidence “Award-winning outsourcing partner with two decades of experience operating an exclusively nearshore strategy that delivers better performance, close to home, and at a lower cost.” Source: RevenueBase Database · checked Sep 27, 2026
17	Nextiva	Indirect evidence	Scottsdale, AZ, United StatesHQ checked Sep 27, 2026	1,001-5,000	1,638 contacts →
	Indirect evidence “Build amazing customer experiences with Nextiva’s AI-powered platform.” Source: RevenueBase Database · checked Sep 27, 2026
18	Dialamerica	Indirect evidence	Mahwah, NJ, United StatesHQ checked Sep 27, 2026	1,001-5,000	1,536 contacts →
	Indirect evidence “DialAmerica is now Aucera.” Source: RevenueBase Database · checked Sep 27, 2026
19	Dialpad	Indirect evidence	San Ramon, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	1,473 contacts →
	Indirect evidence “Dialpad is the leading AI-powered communications intelligence platform creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with…” Source: RevenueBase Database · checked Sep 27, 2026
20	Talkdesk	Partial evidence	San Francisco, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	1,316 contacts →
	Partial evidence “Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)-a new category and platform designed to automate the full complexity of modern…” Source: RevenueBase Database · checked Sep 27, 2026
21	Liveperson	Indirect evidence	New York, NY, United StatesHQ checked Sep 27, 2026	501-1,000	1,248 contacts →
	Indirect evidence “LivePerson (NASDAQ: LPSN) is the leader in predictable conversational AI and digital transformation.” Source: RevenueBase Database · checked Sep 27, 2026
22	Gupshup	Indirect evidence	San Francisco, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	1,050 contacts →
	Indirect evidence “Gupshup is the leading platform for building and deploying industry-trained Conversational AI Agents for every business across marketing, commerce, and support use cases.” Source: RevenueBase Database · checked Sep 27, 2026
23	Crescendo	Indirect evidence	San Francisco, United StatesHQ checked Sep 27, 2026	1,001-5,000	906 contacts →
	Indirect evidence “Crescendo is the AI-Native Customer Experience Platform.” Source: RevenueBase Database · checked Sep 27, 2026
24	Answernet	Indirect evidence	Horsham, PA, United StatesHQ checked Sep 27, 2026	501-1,000	883 contacts →
	Indirect evidence “If you are interested in growing your business or increasing efficiency, AnswerNet has the expertise, technology, and people to help you take your company to new heights!” Source: RevenueBase Database · checked Sep 27, 2026
25	Aircall	Indirect evidence	New York, NY, United StatesHQ checked Sep 27, 2026	501-1,000	804 contacts →
	Indirect evidence “The collaborative, AI-powered platform for customer conversations.” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center automation companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center automation companies.
Partial evidence: Its own public description names part of contact center automation companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center automation companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 2,575 contact center automation companies based in the United States

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Contact center automation companies based in the United States at a glance

As of Sep 27, 2026

20.9%Verified-email coverage

117.3Average contacts per company

11-50Median size (employees)

5.0%Largest-city concentration · San Francisco

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

1,263

11-50

726

51-200

348

201-500

108

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 2,575 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center automation companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “contact center automation companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center automation companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center automation companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 63,164 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Contact center automation companies by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center automation companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center automation companies are there based in the United States?

RevenueBase identified 2,575 contact center automation companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Concentrix, headquartered in Newark, tops this list with the largest team on record.

Which city has the most contact center automation companies?

San Francisco leads with 130 headquartered companies, followed by New York (128) and Miami (95).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 63,164 verified decision-maker contacts tracked across these 2,575 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.