Company lists · Data refreshed September 2026

Top 25 Contact center analytics software companies based in the United States

Name: Contact center analytics software companies based in the United States
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 27, 2026 432 companies tracked

RevenueBase identified 432 contact center analytics software companies headquartered in the United States as of September 2026 and tracks 30,383 professional contacts across them, including 8,607 with verified work emails. New York is the largest hub.

This list covers contact center analytics software companies headquartered in the United States, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 27, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 27, 2026 86% judged on-target in blind review

432Companies

30,383Contacts tracked

8,607Verified emails

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The 25 largest contact center analytics software companies based in the United States

Ranked by team size

Top 25 of 432 contact center analytics software companies based in the United States, ranked by team size, largest first. Data refreshed Sep 27, 2026. RevenueBase Smart Search rates how each company's information relates to contact center analytics software companies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Freshworks	Indirect evidence	San Mateo, CA, United StatesHQ checked Sep 27, 2026	1,001-5,000	7,034 contacts →
	Indirect evidence “Freshworks Inc.(NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive.” Source: RevenueBase Database · checked Sep 27, 2026
2	Fusion CX	Indirect evidence	Norcross, GA, United StatesHQ checked Sep 27, 2026	10001+	4,785 contacts →
	Indirect evidence “At Fusion CX, we revolutionize customer experience by blending innovative technology and human connection.” Source: RevenueBase Database · checked Sep 27, 2026
3	Verint	Strong evidence	Melville, NY, United StatesHQ checked Sep 27, 2026	5,001-10,000	3,852 contacts →
	Strong evidence “Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond.” Source: RevenueBase Database · checked Sep 27, 2026
4	Aspect Software	Indirect evidence	Boulder, CO, United StatesHQ checked Sep 27, 2026	1,001-5,000	878 contacts →
	Indirect evidence “Decades of expertise distilled into innovative workforce tools.” Source: RevenueBase Database · checked Sep 27, 2026
5	Call Center Studio	Strong evidence	Chicago, IL, United StatesHQ checked Sep 27, 2026	51-200	567 contacts →
	Strong evidence “Call Center Studio is an AI-powered, cloud-based contact center software that redefines how businesses engage with their customers.” Source: RevenueBase Database · checked Sep 27, 2026
6	Alvaria CX	Strong evidence	Atlanta, GA, United StatesHQ checked Sep 27, 2026	1,001-5,000	478 contacts →
	Strong evidence “Alvaria CX, the global leader in contact center solutions, emerged from the 2021 merger of Noble Systems and Aspect, bringing over 50 years of CX innovation.” Source: RevenueBase Database · checked Sep 27, 2026
7	Ansafone Contact Centers	Strong evidence	Santa Ana, CA, United StatesHQ checked Sep 27, 2026	501-1,000	431 contacts →
	Strong evidence “About : Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach.” Source: RevenueBase Database · checked Sep 27, 2026
8	Ipacesetters, LLC	Indirect evidence	Tulsa, United StatesHQ checked Sep 27, 2026	n/a	377 contacts →
	Indirect evidence “iPacesetters” Source: RevenueBase Database · checked Sep 27, 2026
9	Five Star Call Centers	Strong evidence	Sioux Falls, SD, United StatesHQ checked Sep 27, 2026	1,001-5,000	329 contacts →
	Strong evidence “Five Star Call Centers is a onshore and nearshore contact center outsourcer where we deliver outrageously amazing customer experiences for our clients and their customers.” Source: RevenueBase Database · checked Sep 27, 2026
10	Callminer	Indirect evidence	Waltham, MA, United StatesHQ checked Sep 27, 2026	201-500	320 contacts →
	Indirect evidence “CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation.” Source: RevenueBase Database · checked Sep 27, 2026
11	ASAPP	Indirect evidence	New York, NY, United StatesHQ checked Sep 27, 2026	201-500	310 contacts →
	Indirect evidence “ASAPP is an artificial intelligence solution provider committed to solving the toughest problems in customer service.” Source: RevenueBase Database · checked Sep 27, 2026
12	Market Probe	Indirect evidence	Milwaukee, WI, United StatesHQ checked Sep 27, 2026	201-500	296 contacts →
	Indirect evidence “Market Probe specializes in technology enabled business solutions that deliver Voice of Market Feedback to improve business operations.” Source: RevenueBase Database · checked Sep 27, 2026
13	Broadvoice	Indirect evidence	Northridge, CA, United StatesHQ checked Sep 27, 2026	51-200	275 contacts →
	Indirect evidence “Broadvoice makes it easy for companies to connect with their customers.” Source: RevenueBase Database · checked Sep 27, 2026
14	Mass Markets	Strong evidence	Iowa City, IA, United StatesHQ checked Sep 27, 2026	501-1,000	235 contacts →
	Strong evidence “CONTACT CENTER SERVICES INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of…” Source: RevenueBase Database · checked Sep 27, 2026
15	Marchex	Partial evidence	Seattle, WA, United StatesHQ checked Sep 27, 2026	201-500	194 contacts →
	Partial evidence “Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational…” Source: RevenueBase Database · checked Sep 27, 2026
16	3clogic	Strong evidence	Rockville, MD, United StatesHQ checked Sep 27, 2026	51-200	191 contacts →
	Strong evidence “3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and Voice AI capabilities purpose-built to enhance today's leading CRM and Customer…” Source: RevenueBase Database · checked Sep 27, 2026
17	Livevox	Strong evidence	San Francisco, CA, United StatesHQ checked Sep 27, 2026	501-1,000	187 contacts →
	Strong evidence “LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance.” Source: RevenueBase Database · checked Sep 27, 2026
18	Level AI	Partial evidence	Mountain View, CA, United StatesHQ checked Sep 27, 2026	51-200	186 contacts →
	Partial evidence “Level AI pairs their proprietary AI stack with a unified quality, coaching, automation, and analytics layer.” Source: RevenueBase Database · checked Sep 27, 2026
19	Successkpi	Indirect evidence	Chantilly, VA, United StatesHQ checked Sep 27, 2026	51-200	171 contacts →
	Indirect evidence “SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer…” Source: RevenueBase Database · checked Sep 27, 2026
20	Zero Variance By Ubiquity	Strong evidence	New York, NY, United StatesHQ checked Sep 27, 2026	1,001-5,000	171 contacts →
	Strong evidence “Zero Variance by Ubiquity is a leader in Contact Center Solutions, specializing in BPOaaS, AI Technology, CX Services, Business Intelligence, Data Analytics, and QA Professional…” Source: RevenueBase Database · checked Sep 27, 2026
21	Callsource	Indirect evidence	Westlake Village, CA, United StatesHQ checked Sep 27, 2026	51-200	163 contacts →
	Indirect evidence “CallSource, the originator of call tracking systems and services, ignited the industry with its founding in 1991.” Source: RevenueBase Database · checked Sep 27, 2026
22	j.lodge	Strong evidence	Fort Myers, FL, United StatesHQ checked Sep 27, 2026	201-500	161 contacts →
	Strong evidence “J.Lodge first opened its doors in and has become the recognized leader in the science of contact center monitoring and analysis.” Source: RevenueBase Database · checked Sep 27, 2026
23	BPA Quality	Strong evidence	Long Island, FL, United StatesHQ checked Sep 27, 2026	51-200	155 contacts →
	Strong evidence “BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality…” Source: RevenueBase Database · checked Sep 27, 2026
24	Gocontact	Strong evidence	Los Angeles, CA, United StatesHQ checked Sep 27, 2026	51-200	133 contacts →
	Strong evidence “GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions.” Source: RevenueBase Database · checked Sep 27, 2026
25	Nice Nexidia	Strong evidence	Atlanta, GA, United StatesHQ checked Sep 27, 2026	5,001-10,000	120 contacts →
	Strong evidence “NICE’s contact center strategy for analytics is to provide the world’s leading companies and organizations with the most flexible, scalable and personalized methods of tapping…” Source: RevenueBase Database · checked Sep 27, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: contact center analytics software companies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names contact center analytics software companies.
Partial evidence: Its own public description names part of contact center analytics software companies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name contact center analytics software companies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 432 contact center analytics software companies based in the United States

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Contact center analytics software companies based in the United States at a glance

As of Sep 27, 2026

28.3%Verified-email coverage

70.3Average contacts per company

11-50Median size (employees)

4.2%Largest-city concentration · New York

Sep 27, 2026Page data refreshed

Companies by employee count

1-10

117

11-50

162

51-200

101

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for United States, so it is reported there. Company counts and contact totals on this page are exact for United States, over 432 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among contact center analytics software companies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in the United States whose own description of what they do matches “contact center analytics software companies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names contact center analytics software companies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among contact center analytics software companies, and records with no verified work email. Companies headquartered outside United States are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 8,607 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 27, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names contact center analytics software companies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many contact center analytics software companies are there based in the United States?

RevenueBase identified 432 contact center analytics software companies headquartered in the United States as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Freshworks, headquartered in San Mateo, tops this list with the largest team on record.

Which city has the most contact center analytics software companies?

New York leads with 18 headquartered companies, followed by San Francisco (13) and Chicago (12).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 8,607 verified decision-maker contacts tracked across these 432 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 27, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.