Company lists · Data refreshed September 2026

Top 25 Intelligent customer engagement platforms based in Australia

Name: Intelligent customer engagement platforms based in Australia
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 28, 2026 151 companies tracked

RevenueBase identified 151 intelligent customer engagement platforms headquartered in Australia as of September 2026 and tracks 2,224 professional contacts across them, including 812 with verified work emails. Sydney is the largest hub.

This list covers intelligent customer engagement platforms headquartered in Australia, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 28, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 28, 2026 86% judged on-target in blind review

151Companies

2,224Contacts tracked

812Verified emails

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The 25 largest intelligent customer engagement platforms based in Australia

Ranked by team size

Top 25 of 151 intelligent customer engagement platforms based in Australia, ranked by team size, largest first. Data refreshed Sep 28, 2026. RevenueBase Smart Search rates how each company's information relates to intelligent customer engagement platforms: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	NEW Media Services PTY LTD	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	1,001-5,000	237 contacts →
	Indirect evidence “OUR STORY In 2007, Martin Eyking established New Media Services with only 5 staff handling basic consumer messaging.” Source: RevenueBase Database · checked Sep 28, 2026
2	Sinch Messagemedia	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	201-500	189 contacts →
	Partial evidence “Sinch MessageMedia is a mobile messaging solution that helps businesses of all sizes better connect with their customers.” Source: RevenueBase Database · checked Sep 28, 2026
3	Soprano Design	Indirect evidence	North Sydney, AustraliaHQ checked Sep 28, 2026	201-500	180 contacts →
	Indirect evidence “Soprano Design powers secure, scalable and smarter communication experiences for enterprise and government organisations globally.” Source: RevenueBase Database · checked Sep 28, 2026
4	Dubber	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	51-200	110 contacts →
	Indirect evidence “We are a trusted partner across 250+ Communication Service Providers (CSPs) to reimagine how conversations are captured, understood, and used.” Source: RevenueBase Database · checked Sep 28, 2026
5	Platform ONE	Strong evidence	Sydney, AustraliaHQ checked Sep 28, 2026	51-200	105 contacts →
	Strong evidence “Platform One is a Customer Intelligence agency transforming how businesses understand and engage with their customers.” Source: RevenueBase Database · checked Sep 28, 2026
6	Merkle Australia	Strong evidence	Millers Point, AustraliaHQ checked Sep 28, 2026	201-500	97 contacts →
	Strong evidence “Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and…” Source: RevenueBase Database · checked Sep 28, 2026
7	Premier Contact Point PTY LTD	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	11-50	86 contacts →
	Partial evidence “Premier Contact Point is known for the reliability and excellence of its customer contact solutions, backed by class-leading service and support.” Source: RevenueBase Database · checked Sep 28, 2026
8	Resonate CX	Strong evidence	North Sydney, AustraliaHQ checked Sep 28, 2026	51-200	71 contacts →
	Strong evidence “Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard.” Source: RevenueBase Database · checked Sep 28, 2026
9	Chandlercx	Strong evidence	Sydney, AustraliaHQ checked Sep 28, 2026	51-200	57 contacts →
	Strong evidence “Our people, solutions and enterprise CX Platform will seriously grow your customer experience capabilities, enabling you to create and deploy personalised, compliant cross-channel…” Source: RevenueBase Database · checked Sep 28, 2026
10	Ipscape	Strong evidence	North Sydney, AustraliaHQ checked Sep 28, 2026	51-200	50 contacts →
	Strong evidence “IPscape is an intelligent, omnichannel customer engagement platform that unifies voice, dialler, live web chat, email, SMS and social channels to help organisations deliver more…” Source: RevenueBase Database · checked Sep 28, 2026
11	Pendula	Partial evidence	Surry Hills, AustraliaHQ checked Sep 28, 2026	11-50	32 contacts →
	Partial evidence “Customer attention is scarce, and Marketing and CX leaders are facing increasing pressure to continue driving growth with less time and tighter resources.” Source: RevenueBase Database · checked Sep 28, 2026
12	Cloudwave	Strong evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	31 contacts →
	Strong evidence “NeonNow is an AI-first customer engagement platform built to help organisations deliver faster, smarter, and more consistent customer conversations across voice and messaging.” Source: RevenueBase Database · checked Sep 28, 2026
13	CORAL	Indirect evidence	Sydney, AustraliaHQ checked Sep 28, 2026	51-200	29 contacts →
	Indirect evidence “Enterprise contact centers run on dozens of disconnected systems.” Source: RevenueBase Database · checked Sep 28, 2026
14	Komo Technologies	Strong evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	27 contacts →
	Strong evidence “Komo is the Engagement OS that helps marketers design, build, and deploy full customer engagement journeys faster and smarter.” Source: RevenueBase Database · checked Sep 28, 2026
15	Smsglobal	Indirect evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	11-50	24 contacts →
	Indirect evidence “SMSGlobal is an award-winning international provider of mobile messaging technology that delivers innovative, easy-to-use and tailored communications solutions to businesses of…” Source: RevenueBase Database · checked Sep 28, 2026
16	Tall BOB	Indirect evidence	Prahran, AustraliaHQ checked Sep 28, 2026	11-50	21 contacts →
	Indirect evidence “Creating better mobile experience with SMS and MMS.” Source: RevenueBase Database · checked Sep 28, 2026
17	Airdocs Global	Partial evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	19 contacts →
	Partial evidence “AIRDOCS helps businesses like yours to develop targeted, engaging personalised communications and notifications by making it easy to use your in-depth customer data like gender…” Source: RevenueBase Database · checked Sep 28, 2026
18	Contactspace	Indirect evidence	St Leonards, AustraliaHQ checked Sep 28, 2026	11-50	18 contacts →
	Indirect evidence “contactSPACE is a cloud-based contact centre software solution, which removes the cost and complexity from contact centres and improves operational efficiency.” Source: RevenueBase Database · checked Sep 28, 2026
19	Motorone CX	Indirect evidence	Mulgrave, AustraliaHQ checked Sep 28, 2026	51-200	18 contacts →
	Indirect evidence “We deliver infinite solutions for OEMs and Retailers through a range of online and offline best of breed CRM, Digital and Contact Centre solutions.” Source: RevenueBase Database · checked Sep 28, 2026
20	fullstop.ai	Partial evidence	Brisbane, AustraliaHQ checked Sep 28, 2026	11-50	18 contacts →
	Partial evidence “Since 2005, fullstop.ai has been redefining customer service with our unparalleled approach.” Source: RevenueBase Database · checked Sep 28, 2026
21	Autopilot - NOW Ortto	Strong evidence	Sydney, AustraliaHQ checked Sep 28, 2026	51-200	17 contacts →
	Strong evidence “Now rebranded as Ortto - The unified customer journey platform for online business.” Source: RevenueBase Database · checked Sep 28, 2026
22	cytrack.io	Strong evidence	Robina, AustraliaHQ checked Sep 28, 2026	11-50	16 contacts →
	Strong evidence “Cytrack delivers the software behind better customer conversations and service outcomes, omnichannel engagement, compliance-grade recording, and analytics, powered by AI at…” Source: RevenueBase Database · checked Sep 28, 2026
23	Grow AI	Partial evidence	Gold Coast, AustraliaHQ checked Sep 28, 2026	11-50	14 contacts →
	Partial evidence “GROW AI is a groundbreaking AI chatbot agency that empowers e-commerce and info-product businesses to dramatically boost revenue and engagement on Facebook, Instagram, and…” Source: RevenueBase Database · checked Sep 28, 2026
24	Astia Customer Engagement Centre	Strong evidence	Sydney, AustraliaHQ checked Sep 28, 2026	11-50	13 contacts →
	Strong evidence “ASTIA (Acquisition & Service To Inspire & Achieve) is a premium Customer Engagement Centre servicing and growing businesses via high volume Customer Acquisition and OmniChannel…” Source: RevenueBase Database · checked Sep 28, 2026
25	Contacx	Partial evidence	Melbourne, AustraliaHQ checked Sep 28, 2026	11-50	12 contacts →
	Partial evidence “We are APJ's leading Amazon Connect delivery partner, helping businesses to implement and maintain market-leading CX technology that delivers seamless customer, agent, and…” Source: RevenueBase Database · checked Sep 28, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: intelligent customer engagement platforms. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names intelligent customer engagement platforms.
Partial evidence: Its own public description names part of intelligent customer engagement platforms, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name intelligent customer engagement platforms. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 151 intelligent customer engagement platforms based in Australia

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Intelligent customer engagement platforms based in Australia at a glance

As of Sep 28, 2026

36.5%Verified-email coverage

14.7Average contacts per company

11-50Median size (employees)

37.7%Largest-city concentration · Sydney

Sep 28, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

1,001-5,000

5,001-10,000

Email recency for this list is measured worldwide rather than for Australia, so it is reported there. Company counts and contact totals on this page are exact for Australia, over 151 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among intelligent customer engagement platforms, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in Australia whose own description of what they do matches “intelligent customer engagement platforms”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names intelligent customer engagement platforms), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among intelligent customer engagement platforms, and records with no verified work email. Companies headquartered outside Australia are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 812 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 28, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Intelligent customer engagement platforms by metro

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names intelligent customer engagement platforms, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many intelligent customer engagement platforms are there based in Australia?

RevenueBase identified 151 intelligent customer engagement platforms headquartered in Australia as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

NEW Media Services PTY LTD, headquartered in Melbourne, tops this list with the largest team on record.

Which city has the most intelligent customer engagement platforms?

Sydney leads with 57 headquartered companies, followed by Melbourne (31) and North Sydney (9).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 812 verified decision-maker contacts tracked across these 151 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 28, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.