Company lists · Data refreshed September 2026

Top 25 Cx agencies based in South Africa

Name: Cx agencies based in South Africa
Creator: RevenueBase
License: https://creativecommons.org/licenses/by/4.0/

Compiled by the RevenueBase Data Team Data refreshed Sep 21, 2026 77 companies tracked

RevenueBase identified 77 cx agencies headquartered in South Africa as of September 2026 and tracks 1,457 professional contacts across them, including 411 with verified work emails. Johannesburg is the largest hub.

This list covers cx agencies headquartered in South Africa, matched on what each company actually does as described in its own words. Ranked by team size, largest first. Every row shows the company's own description, its RevenueBase Smart Search rating, and when it was last checked. Data refreshed September 21, 2026.

Published by RevenueBase, a B2B data infrastructure company. This list was built with RevenueBase Smart Search, the natural-language company search RevenueBase customers use to build their own targeted lists and unlock verified emails and direct dials at the companies on them. How these lists are built and judged.

How to read this list HQ checked on every row RevenueBase Smart Search rating on every row Refreshed Sep 21, 2026 86% judged on-target in blind review

77Companies

1,457Contacts tracked

411Verified emails

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The 25 largest cx agencies based in South Africa

Ranked by team size

Top 25 of 77 cx agencies based in South Africa, ranked by team size, largest first. Data refreshed Sep 21, 2026. RevenueBase Smart Search rates how each company's information relates to cx agencies: strong evidence (its own description names it), partial (names part of it), indirect (matched on the rest of its profile rather than the description shown). Click a contact count to view that company's people.
#	Company	RevenueBase Smart Search	Headquarters	Employees	Contacts
1	Digital Solutions Group	Indirect evidence	Rosebank, South AfricaHQ checked Sep 21, 2026	201-500	360 contacts →
	Indirect evidence “At Digital Solutions Group, we enable businesses to optimise how they serve customers across a continually connected environment.” Source: RevenueBase Database · checked Sep 21, 2026
2	Bespoke International	Indirect evidence	Durban, South AfricaHQ checked Sep 21, 2026	5,001-10,000	214 contacts →
	Indirect evidence “Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience.” Source: RevenueBase Database · checked Sep 21, 2026
3	Ignition CX	Strong evidence	Durban, South AfricaHQ checked Sep 21, 2026	1,001-5,000	198 contacts →
	Strong evidence “Ignition CX is the global leader in high performance customer acquisition and customer experience management.” Source: RevenueBase Database · checked Sep 21, 2026
4	King James	Indirect evidence	Cape Town, South AfricaHQ checked Sep 21, 2026	201-500	99 contacts →
	Indirect evidence “King James was acquired and the brand sunsetted in 2022.” Source: RevenueBase Database · checked Sep 21, 2026
5	INOVO	Indirect evidence	Centurion, South AfricaHQ checked Sep 21, 2026	51-200	78 contacts →
	Indirect evidence “Inovo is your unfair advantage in customer experience.” Source: RevenueBase Database · checked Sep 21, 2026
6	Eighty20	Indirect evidence	Cape Town, South AfricaHQ checked Sep 21, 2026	51-200	67 contacts →
	Indirect evidence “Eighty20 is a consultancy based in Cape Town South Africa specialising in delivering customer centric strategies and solutions to our clients.” Source: RevenueBase Database · checked Sep 21, 2026
7	Spot On Consulting	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	51-200	51 contacts →
	Indirect evidence “In a fast-moving digital world, we help our clients- Deliver better experiences for customers - Motivate and inspire people to work smarter - Build a culture of excellence…” Source: RevenueBase Database · checked Sep 21, 2026
8	Immersion Group	Indirect evidence	Illovo, South AfricaHQ checked Sep 21, 2026	51-200	26 contacts →
	Indirect evidence “We are a strategic experience integration and transformation partner.” Source: RevenueBase Database · checked Sep 21, 2026
9	Interact RDT	Indirect evidence	Sandton, South AfricaHQ checked Sep 21, 2026	11-50	25 contacts →
	Indirect evidence “High-stakes customer decisions shouldn't come down to a hunch.” Source: RevenueBase Database · checked Sep 21, 2026
10	Nlightencx	Indirect evidence	Cape Town, South AfricaHQ checked Sep 21, 2026	11-50	24 contacts →
	Indirect evidence “nlightencx are multiple award-winning customer and client experience specialists that have been helping businesses deliver exceptional customer experiences for almost two decades.” Source: RevenueBase Database · checked Sep 21, 2026
11	Point Iconic	Indirect evidence	Sandton, South AfricaHQ checked Sep 21, 2026	51-200	19 contacts →
	Indirect evidence “We are Customer Experience Architects.” Source: RevenueBase Database · checked Sep 21, 2026
12	Truth Loyalty & CRM	Indirect evidence	Wynberg, South AfricaHQ checked Sep 21, 2026	1-10	14 contacts →
	Indirect evidence “Truth is a boutique consulting business specializing in loyalty & CRM.” Source: RevenueBase Database · checked Sep 21, 2026
13	Softlytic	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	1-10	11 contacts →
	Indirect evidence “Softlytic is a customer success advisory firm assisting companies explore and increase their net retention.” Source: RevenueBase Database · checked Sep 21, 2026
14	CX Experts	Strong evidence	Umhlanga, South AfricaHQ checked Sep 21, 2026	1-10	9 contacts →
	Strong evidence “CX Experts is a full-service Customer Experience consulting firm and South Africa’s #1 Zendesk Partner.” Source: RevenueBase Database · checked Sep 21, 2026
15	KINGA	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	11-50	9 contacts →
	Indirect evidence “Kinga is a specialist management consultancy whose principal focus is in the collaborative exploration, comprehension, creation as well as liberation of highly competitive…” Source: RevenueBase Database · checked Sep 21, 2026
16	React Insights	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	1-10	8 contacts →
	Indirect evidence “Established in 1994, REACT Insights has been providing cost effective and strategic Customer Experience Research for top performing brands.” Source: RevenueBase Database · checked Sep 21, 2026
17	Coligo Group	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	11-50	7 contacts →
	Indirect evidence “In the fast-paced, ever-evolving business landscape, Coligo stands tall as a global industry and market leader in Customer Experience Management.” Source: RevenueBase Database · checked Sep 21, 2026
18	Beehive Online Solutions	Indirect evidence	Cape Town, South AfricaHQ checked Sep 21, 2026	11-50	7 contacts →
	Indirect evidence “BOS specializes in providing our clients and the market with services and solutions that address their need for improved customer experience.” Source: RevenueBase Database · checked Sep 21, 2026
19	The Consumer Psychology LAB	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	1-10	7 contacts →
	Indirect evidence “Humanising Customer Experience We are a boutique Customer Experience Management consultancy with a singular purpose: to make a REAL and significant difference in customers’…” Source: RevenueBase Database · checked Sep 21, 2026
20	Datanoble	Strong evidence	Pretoria, South AfricaHQ checked Sep 21, 2026	11-50	6 contacts →
	Strong evidence “DataNoble is a Strategic CX Innovation boutique research and consulting firm that strictly focuses on the strategic innovation of B2B customer experiences to increase brand equity…” Source: RevenueBase Database · checked Sep 21, 2026
21	Experience Worx	Strong evidence	Cape Town, South AfricaHQ checked Sep 21, 2026	1-10	6 contacts →
	Strong evidence “Our business specialises in providing world-class, compelling Customer Experience (CX) solutions to our Clients.” Source: RevenueBase Database · checked Sep 21, 2026
22	The Vision Board	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	1-10	4 contacts →
	Indirect evidence “As business professionals, we understand that customer experience is imperative.” Source: RevenueBase Database · checked Sep 21, 2026
23	Solutioneers	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	1-10	4 contacts →
	Indirect evidence “At Solutioneers, we support startups and established businesses to become the disruptors of their industry by guiding them through transformations that are driven by outstanding…” Source: RevenueBase Database · checked Sep 21, 2026
24	AK Innovate PTY LTD	Indirect evidence	Sandton, South AfricaHQ checked Sep 21, 2026	1-10	3 contacts →
	Indirect evidence “Specialising in advancing business performance, customer experience & presence.” Source: RevenueBase Database · checked Sep 21, 2026
25	Qmagic	Indirect evidence	Johannesburg, South AfricaHQ checked Sep 21, 2026	1-10	2 contacts →
	Indirect evidence “Providing great customer experience relies on understanding your customer, and how they interact with your staff, technology platforms, and physical locations We use a variety of…” Source: RevenueBase Database · checked Sep 21, 2026

RevenueBase Smart Search

RevenueBase Smart Search assesses information from a company’s LinkedIn profile, information supplied directly by the company, its website, and other publicly available sources. It uses that information to rate how closely the company relates to this list’s category: cx agencies. Every row carries its rating and the description the rating was read from, so each one can be checked rather than taken on trust.

Strong evidence: The company's own public description of its business names cx agencies.
Partial evidence: Its own public description names part of cx agencies, so it works in or next to the category without describing itself that way.
Indirect evidence: The description shown does not name cx agencies. The match rests on the rest of the company's public profile rather than the one sentence quoted here, so this is the rating to check first.

RevenueBase Smart Search is how these lists are built: RevenueBase's data engine and AI assemble the companies that match a category defined in a user's own words, so a list can be about what companies actually do rather than about whichever industry code they were filed under.

Showing 25 of 77 cx agencies based in South Africa

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Cx agencies based in South Africa at a glance

As of Sep 21, 2026

28.2%Verified-email coverage

18.9Average contacts per company

1-10Median size (employees)

36.4%Largest-city concentration · Johannesburg

Sep 21, 2026Page data refreshed

Companies by employee count

1-10

11-50

51-200

201-500

501-1,000

1,001-5,000

5,001-10,000

10001+

Email recency for this list is measured worldwide rather than for South Africa, so it is reported there. Company counts and contact totals on this page are exact for South Africa, over 77 companies.

How this list was built

Company categories are rarely black and white. RevenueBase reads each company's own description of its business to decide whether it belongs among cx agencies, so some rows will be adjacent to the category rather than pure plays. The description and RevenueBase Smart Search rating on every row are there so you can check each match yourself.

Source: The RevenueBase company graph: 60 million companies and 398.9 million professional contacts resolved from primary sources, queried with RevenueBase Smart Search, the natural-language company search available to every RevenueBase user.
What qualifies: Companies headquartered in South Africa whose own description of what they do matches “cx agencies”. Matching reads each company's description, not its industry code or its name.
RevenueBase Smart Search: RevenueBase Smart Search is how this list is assembled and how each row is rated. RevenueBase's data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to a category defined in a user's own words. Each row is rated strong evidence (its own description names cx agencies), partial evidence (it names part of the category) or indirect evidence (the description shown names none of it and the match rests on the rest of the company's profile). The description supporting each rating is quoted on the row.
What we exclude: Companies whose own description does not clearly place them among cx agencies, and records with no verified work email. Companies headquartered outside South Africa are excluded even when they keep an office there.
Match quality: In blind human judging of this matching method, 86% of matched companies were on target. Expect roughly 1 in 7 rows to be adjacent to the category rather than a pure play. Every row shows the company's own description and its RevenueBase Smart Search rating so you can judge each match yourself. Read the full methodology: how the lists are built, how the judging worked, and what the figure means.
Ranking: Team size, largest first: companies are ordered by the number of professionals RevenueBase tracks at each one. Employee ranges shown are reported bands, for context.
Verification: Every listed company carries at least one verified work email, 411 across the full list. Contacts re-verify on a rolling cadence, and each contact's own verification date is shown inside RevenueBase.
Refresh: This page's figures were pulled from the company graph on September 21, 2026. Lists refresh periodically as the graph is re-checked.
Corrections: Wrong category, wrong headquarters, or a company that has closed? Use “Report an issue” on any row. Reports go to the RevenueBase Data Team and feed back into the company graph.

Cx agencies by metro

Cx agencies in Johannesburg28

Frequently asked

What is RevenueBase Smart Search?

RevenueBase Smart Search is how RevenueBase decides which companies belong on this list and how strongly each one fits. Its data engine and AI assess a company's LinkedIn profile, information supplied directly by the company, its website and other publicly available information, then relate it to the category the list is about. Each row is rated strong evidence when the company's own description names cx agencies, partial evidence when it names part of the category, and indirect evidence when the description shown names none of it and the match rests on the rest of the company's profile.

How many cx agencies are there based in South Africa?

RevenueBase identified 77 cx agencies headquartered in South Africa as of September 2026, matched on each company's own description of what it does rather than its industry code.

What is the largest company on this list?

Digital Solutions Group, headquartered in Rosebank, tops this list with the largest team on record.

Which city has the most cx agencies?

Johannesburg leads with 28 headquartered companies, followed by Cape Town (23) and Sandton (5).

How do I get contact information for these companies?

A free RevenueBase account lets you run this exact search and work the top results, verified emails and direct dials included. Upgrading unlocks all 411 verified decision-maker contacts tracked across these 77 companies.

How current is this list?

The list refreshes periodically as the company graph is re-checked. This page's figures were pulled on September 21, 2026.

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About this data

RevenueBase is a B2B data infrastructure company. Its company graph covers 60 million companies and 398.9 million professional contacts, with emails verified on a rolling cadence rather than scraped once and left to decay. These company lists are generated directly from that graph with RevenueBase Smart Search, the same natural-language company search every RevenueBase user has: describe a market in plain words, get the companies that match, and add verified emails and direct dials for the people at them. It is the same data that powers RevenueBase's B2B data products, and a free account includes 500 credits to start. How these lists are built and judged.